我告诉你,你可以这样给买家回信,我之前就有过类似的经历,回信模板收好了,不谢!
Dear Buyer,
I am so very sorry to hear that you did not receive your package. If we are unable to find it I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will call your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. I will ask to speak with your post master who will check with your carrier.
Please, do, ask your family and neighbors. Many a lost package was simply laid aside by a family member and then forgotten. And sometimes your postal carrier leaves it with a neighbor because s/he doesn't want to leave it out in the weather.
If these measures don't work I will file a case with the postal inspector's office. Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.
I will let you know what I find out and, please, let me know if you are able to find it yourself. If we can't find it within a few days, I will refund and let you know what the postal inspectors find out. Be well.
按你的情况来看,我觉得你回复买家时,开头可以这样写:
Dear Buyer,
Rest assured that if your package is not found, that you will receive a full refund.
这有助于安买家的心,同时也更让他们接受后续你所要说的内容。记住,狗急了也会跳墙的。如果你没有任何行动,而且解释又有逃避退款的嫌疑的话,那买家可能会直接发起Claim。通常,如果买家知道肯定能收到退款的话,也会愿意给你时间解决问题的。
8 个回复
风铃
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这些都做了之后,如果买家收到货了,你就不会再收到任何买家的消息;如果没收到那时再退款也不迟。
小飞象 - 亚马逊卖家,专注于跨境电商多年
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Dear Buyer,
I am so very sorry to hear that you did not receive your package. If we are unable to find it I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will call your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. I will ask to speak with your post master who will check with your carrier.
Please, do, ask your family and neighbors. Many a lost package was simply laid aside by a family member and then forgotten. And sometimes your postal carrier leaves it with a neighbor because s/he doesn't want to leave it out in the weather.
If these measures don't work I will file a case with the postal inspector's office. Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.
I will let you know what I find out and, please, let me know if you are able to find it yourself. If we can't find it within a few days, I will refund and let you know what the postal inspectors find out. Be well.
mely_fang
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带花旳蘑菇
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粉色味蕾
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一澄
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Dear Buyer,
Rest assured that if your package is not found, that you will receive a full refund.
这有助于安买家的心,同时也更让他们接受后续你所要说的内容。记住,狗急了也会跳墙的。如果你没有任何行动,而且解释又有逃避退款的嫌疑的话,那买家可能会直接发起Claim。通常,如果买家知道肯定能收到退款的话,也会愿意给你时间解决问题的。
too late
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沐雲
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