亚马逊买家嫌运费太贵,给了我两星的seller feedback!

有个买家觉得运费太高,给了两星的seller feedback(不是product review),他觉得产品本身非常不错,可实在是不能接受这个运费。他的原话是“Nice box shipping too high”。(他买的是10个接线箱)。如果我现在叫亚马逊移除差评(毕竟它跟产品无关),他们会帮我吗?
已邀请:
挖掘海量数据,第一时间反映跨境电商行业的热门风向,为跨境客户提供真实客观的市场决策依据。

囡囡

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10个接线箱,重量这么重,运费肯定不低。你跟亚马逊说买家对运费不满,他们会帮你移除的。

小不点不小

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之前也是有买家抱怨运费太高,亚马逊就帮我移除了。只要买家在“as described”这一项回答的是“yes”,没有在“customer service”下面回答“no”,那我觉得亚马逊帮你移除差评的机率就高了

岁月以泪歌

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你向亚马逊申请移除差评的时候,不要选“product review”,选“other”,然后要提到“a price objection about the cost of shipping(买家对运费有非议)”

余空

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你解释的时候可以这样说:
“Please review this feedback for removal as shipping cost is calculated by Amazon and displayed to the buyer before the order is final. 
Your consideration is appreciated. Thank you for your assistance.”
如果他们帮你移除了,要记得给客服好评,这样做没有坏处

浅风ら

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非常感谢你们!阿里嘎多!买家在“Arrived on Time”、“Item as Described”还有“Customer Service”三项填的都是“yes”

小飞象 - 亚马逊卖家,专注于跨境电商多年

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亚马逊有规定,以下这几种情况,卖家是可以向亚马逊申请移除差评的:
1. The feedback includes words commonly understood to be obscene or profane.(评价中包含淫秽和猥亵的词语)
2.The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.(评价中包含卖家的私人信息,如邮箱、全名或者电话号码)
3.The entire feedback comment is a product review.(买家给的feedback只针对产品,没有提到卖家的服务如何)
4.The entire feedback comment is regarding fulfillment orcustomer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement:This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.(FBA引起的物流问题亚马逊不会帮你移除差评,但是他们会将差评划掉,然后写一行字:This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.)
5.有些买家在留评价的时候在“arrive on time”,“item as described”,“customer service”这三项写的都是“yes”,但是却给你一个差评,这时候你也可以让亚马逊帮忙移除。

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