这是发给买家的邮件模板:
"Dear Buyer,
Thank you for purchasing from us on Amazon. Your (item) (description) (serial) was delivered (date) and was as described. We heard that you wanted to return it for refund, and we approved the return (date) under Amazon policy.
We received a package on (date) with an empty box, photo is attached. I know this is a busy time and it’s easy to get packages mixed up.
We are ready to refund to your Amazon account ASAP once we receive (our item) (serial) here in original condition. You can send it to (Address) and we recommend using tracking and signature confirmation.
Please let us know once (our item) has been shipped, and the tracking number, so we can look for the shipment and refund promptly as per Amazon policy.
Cheers
Seller"
6 个回复
小奇
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海的兔儿
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囡囡
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"Dear Buyer,
Thank you for purchasing from us on Amazon. Your (item) (description) (serial) was delivered (date) and was as described. We heard that you wanted to return it for refund, and we approved the return (date) under Amazon policy.
We received a package on (date) with an empty box, photo is attached. I know this is a busy time and it’s easy to get packages mixed up.
We are ready to refund to your Amazon account ASAP once we receive (our item) (serial) here in original condition. You can send it to (Address) and we recommend using tracking and signature confirmation.
Please let us know once (our item) has been shipped, and the tracking number, so we can look for the shipment and refund promptly as per Amazon policy.
Cheers
Seller"
愿时光待你安好
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你把发货时的包裹重量和退回来的包裹重量做一下比较,不就是很明显的证据了?他逃不掉的
Roar&咆哮
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然后把前后的重量对比情况发给买家,问他是不是不小心弄错了,再说等他把产品退回来后你就退钱
夏天的鲸鱼梦
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