亚马逊美国店铺侵权被投诉被封,跪求申诉模板?

向亚马逊提交了申诉,文章参考了雨果网之前分享的思路。但是亚马逊很快又来了绩效通知邮件。大概意思就是说,我们仍然需要你提供很多的信息。1-怎么造成侵权的。2,接下来的计划。跪求申诉模板啊!!!

 
已邀请:
挖掘海量数据,第一时间反映跨境电商行业的热门风向,为跨境客户提供真实客观的市场决策依据。

大宝天天见

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一般情况我是我都是懒得回答的,看你都跪求了,从其他地方正好看到就帮你抄复制过来吧!
收到亚马逊警告店铺内有款产品被投诉侵权,listing已经被下架不可售,原本以为没有什么了不起的,继续跟卖该listing,后面全店被停售,想想都后怕啊!!!
并向投诉者进行道歉,期间此人回复过一封邮件(索要供应商信息)后再无答复。但我们仍需要坚持与他联系,就算他要我们付一笔专利费,权衡账号我们都认了。但再没收到他的第二封邮件。
同事给我一个方法又发了过去。(最关键的是这个方法发过去的邮件得到回复的)
方法如下:
如果要求删除Listing,或是被审核,又或是取消销售权,甚至直接封了账号,登陆直接被拒绝!这下完了,连找客服的机会都没有,我该怎么办??
方法是这样的,打开下面的链接,依次输入或选择:问题类型→商业名称→账号邮箱→问题具体描述
(欧洲站)https://sellercentral.amazon.c ... .html
(美国站)https://sellercentral.amazon.c ... en_US
皇天不负有心人啊!我们收到了亚马逊的Your Amazon.com selling privileges have been reinstated。
要点:
1.务必看清亚马逊封店的邮件内容
2.自己哪些地方没做好?心中有数了点到为止
3.你要怎么做,最好是可以自己写,一定要结合自己的实际情况
写在后面
永远记住,结局定律:有一个可怕的结局,也比没有任何结局要好。所以要坚持,该道歉该诚恳,该百度的,就不要轻易放弃,借助一切可借助的力量,比如把你要表达的意思和邮件草稿让美国本土的朋友帮忙写。你也会是那一个成功拯救账号的人。
 
 
申诉邮件终极版
第一封:
Dear Amazon.com Seller Support Team:
        Thank you for your concern of our account.
        We are recognize and understand the mistake we made lead to this point.
        We ignore the notification  listing (ASIN:*****(这个就自己填))selling privilege has been removed this problem yesterday, due to we may infringe the intellectual property rights of others,what’s worse we ignorance and continue to put the listing on sold.

        1.We are very sorry that we have not checked our email and respond delay for the  rights owner.
        2.we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. 
        3.As the items of Amazon seller performance stated, we did not know this product is with its intellectual property rights of others, to this point we acknowledge it is our fault. When we recevied the complant we have to  remove the listing immediately 

        We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.

        If we have chance to sell on Amazon.com again, we do as follows:

        1.We had contacted with the rights owner of intellectual property rights to apology ,hope they will withdrow this complant and also will offer the corresponding compensation immediately 

        2. We will totally see through all the policies and rules improve professional knowledge about selling on your platform.

        3. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help

        4. We will check all the products we've been sold, prevent this things will not happend again.

        5.we will solve them in proper way within 12h respond of the customer's rights and amazon notification.

        6.We will see through  https://www.uspto.gov/ check in our product whether it infringement of intellectual property rights.

        7.We will use FBA all of our product to improve our consumer shopping satisfaction,maintain the performance of the account.
        
        In a word,We will try our best to provide our sales on Amazon.
        We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
        Please let us know what should be done to reinstate our account,we are looking forward to hear from you.

Sincerely,
署名
第二封:
Dear Amazon.com Seller Support Team: 
        We received notice from you that informing us that we still provide more information about our plan to address rights owner complaints and put an end to such problems happen in the future plan.
As a  new sales team, we lack of experience.Unfamiliar much with Intellectual Property Violations policy and amazon policy,even more our ignorant behavior is stupid so that causing complaint.
 
We recognize and understand the mistakes we made to bring us to this point.
1.At the first time we have apologized to the owner of the Intellectual Property Owners, tried to communicate with the complainant- mikey.
During this period, he gave us a reply to ask for supplier information on our procurement,and we had done as he said,but he did not reply to our mail anymore,which made us don't know how to resolve this complaint,and we will keep in touch with him until he reply.
Incoming and outgoing mail between us please view the attachment.
2.Secondly, we have already remove this product listing and destroyed the inventory, we will no longer sell this product permanently if he not reply and agree.
 
3.We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.
 
If we have chance to sell on Amazon.com again, we do as follows:
 
1.We will organzie all the company staff keep studing Amazon Intellectual property related knowledge, totally see through all the policies and rules improve professional knowledge about selling on your platform,make sure all of our procedures meet Amazon policy.
 
2.We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help.
 
3.We will check all the products we've been sold, we will see through https://www.uspto.gov/ check in our product whether it infringement of intellectual property rights to avoid

旅行的意义

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很多同学遇到卖仿品假货,给亚马逊关店的,分享给大家网上看到的模板,这样写的成功案列目前已经产生,当然,还是少数。。。

友善提示:请勿直接摘抄,直接模仿,只是提供模板和申请思路。 不承担任何意外情况。

亲爱的卖家支持:

今天我收到亚马逊的通知,说因为出售假冒产品而取消了我的销售权,我立即查询了亚马逊说的几个产品。

首先作为一名刚在亚马逊上销售没多久的卖家,我们缺乏对亚马逊规则的认知,没有认真去了解亚马逊的规则和违禁品。其次,在亚马逊提出的几个产品里,我并不知道这个是一个品牌产品,对于这一点我感到很抱歉,我已经删除了亚马逊提出的几个产品,并永久不会再次销售。

通过对我的店铺指标以及客户反馈,我认为亚马逊应该能够认识到我们是一家服务良好,产品质量也很好的卖家。我们没有收到客户的投诉以及差评。我希望亚马逊能够考虑到这一点。

如果恢复我的销售权,我后期销售计划如下:

1:首先我会很认真去阅读和了解亚马逊的详细销售规则以及销售产品范围。

2:我会认真检查核实库存以及我销售的产品是否存在不符合亚马逊要求的产品,一旦发现将立即删除,并永久不会再次出售。

3:我会检查我所有卖出的产品,如果客户反映任何不满意或者产品问题,我将在12小时内为他们解决问题。

4:对于后期出售的新产品,如果有不确定的信息,我会立即咨询亚马逊,不会盲目任意的去销售。

以上是我对这次亚马逊取消我销售权作出的应答。我希望亚马逊能够再次提供给我们一个改过的机会。我们将以最大的努力和最认真的态度去从事以后再亚马逊上的销售工作

期待你的回复

最真挚的问候

名称

Dear Amazon seller support:

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.

We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.

4. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.

Best regards

店铺名

当然这只是他的申诉方式,并不一定适用于每个人。要想避免类似情况,作为卖家还是首先要了解清楚侵权的相关规则,做好产品的市场状况分析,进而做出自己的原创。

有个小萝莉

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模板什么的,各种论坛上面都能找的到的。申诉成功与否很多时候要看是谁看的你的邮件,因为人工审核所以随机性比较高。要坚持不懈的申诉,多积累经验。
在申诉的过程中,要关注自己的是否有FBA的库存,如果有的话,要找海外仓接收你的货防止账号被彻底冻结,彻底冻结之后货物会取不出来的,美国需要海外仓代为处理的话,可以百度南瓜仓试试。

kylexiu

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Your account is suspended for policy violations and funds in your account are reserved. For more information, please see the notification we sent to your primary e-mail address.
Your selling privileges have been removed. All remainning funds will be held Indefinitely under the Amazon Anti-Counterfeiting Policy. For more information, please see the notification we sent to your primary e-mail address.
如果是碰到这种情况要怎么申诉? 这种情况钱能拿到吗?

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