FBA商品，收到这个seller feedback：
Extremely small and scratch lace. I returned. （在说内衣很小，蕾丝粗糙，刮破，退货了）
我开了第一个case，收到回复说：不符合移除评论的要求。
我再开了个case，收到亚马逊的回复如下：它是在逗我吗？
Greetings from Amazon Seller Support,
Thank you for contacting us. I understand that you want us to remove the negative feedback for order ID:XXXXXXXXX under Amazon fulfillment. Please be assured that I will certainly try to help you today.
I have investigated the concern and found that what caused dissatisfaction to the buyer was condition of the item received. I understand that you must have sent the item in a good condition to our fulfillment center, which was delivered to the buyer. There could be various reasons which are out of your control that may have caused this. As I am unable to verify the details related to item sent to the buyer. Therefore, in this case we would need to go by what the buyer has stated in the feedback.
To further research the case, I have also checked the Amazon messaging filter but buyer never made any attempt to contact you.
You may get in touch with the buyer and check what you could do to convince them to remove the feedback. If this option is not feasible or if it does not meet your expectation, you may consider posting a feedback below the buyer’s feedback. This would benefit you as everyone will come to know that you did everything you could to resolve the issue.
To post a response, log in to your seller account, then, under the Reports heading, click "View your Ratings and Feedback". This will display the most recent page of feedback ratings. Find the feedback in question and click the button to respond.
I appreciate your association with Amazon and wish you luck in getting in touch with the buyer at the earliest.
I hope this helps, have a nice day.
多方原因造成了这个问题，所以按照顾客的说法？现在是要联系顾客移评？