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请教各位大神,每天发给客户的催评邮件数量有限制吗?发太多了会不会被亚马逊拦截呀?

亚马逊那些年萌萌 回复了问题 • 3 人关注 • 2 个回复 • 1838 次浏览 • 2017-09-30 16:29 • 来自相关话题

我用非ebay邮箱通过ebay客户订单里面的邮箱联系客户,ebay能监察这些邮件吗?

ebay未来大有可为 回复了问题 • 2 人关注 • 1 个回复 • 2887 次浏览 • 2017-09-11 15:23 • 来自相关话题

我需要给客户发一个软件升级包,但是Amazon上发不出去。上传到一个云盘平台共享,但是亚马逊又不允许发链接。。

亚马逊错落在时光里 回复了问题 • 2 人关注 • 1 个回复 • 1186 次浏览 • 2017-09-06 10:54 • 来自相关话题

有什么好用的邮件营销工具推荐?

ebay fusionzoom(方舟)ERP 回复了问题 • 8 人关注 • 7 个回复 • 2706 次浏览 • 2018-07-12 10:35 • 来自相关话题

亚马逊辅助工具大全~~~

亚马逊17b2c 发表了文章 • 0 个评论 • 4441 次浏览 • 2017-08-29 15:35 • 来自相关话题

这篇文章包含了运营亚马逊过程中所要用到的全部辅助查询工具(部分工具还写了使用方法),建议大家收藏。

1. 亚马逊关键词工具

Keyword Tool Dominator 生成长尾关键词

http://www.keywordtooldominator.com/

Merchantwords  可以查询到具体类目搜索情况

https://www.merchantwords.com/

Seochat   Amazon、YouTube、谷歌、Bing都能搜索到

http://www.seochat.com/

谷歌关键字规划师   可以批量查询关键字

https://adwords.google.com/

App.scientificseller   不需要注册就能使用

http://app.scientificseller.com/#/

亚马逊自动关键字提示   更精准

https://www.amazon.com/

2.  各国商标查询

美国专利商标查询

打开下面网址,点击Basic Word Mark Search (New User),在Search Term填写需要查询的商标,点击Submit Query提交查询

http://tmsearch.uspto.gov  

马德里体系成员国商标查询(包含115个地区)

http://www.wipo.int/branddb/en/

欧盟商标查询 (里面包含了几乎所有国家的商标局)

打开下面网址,点击TMview 然后点击advanced search选择Designated territories商标局就能查询了

https://www.tmdn.org/

上述的2,3可以查询世界上大多数国家

3. 各国专利局

中国商标局

http://www.pss-system.gov.cn/sipopublicsearch/

portal/index.shtml

欧洲专利局

http://www.epo.org/searching-for-patents.html

美国专利局

https://www.uspto.gov/patents- ... tents

WIPO

https://patentscope.wipo.int/search/en/search.jsf

以上四个网站基本可以查询到几乎的专利信息,各个网站专利信息都是相互共享的

4. 亚马逊官方邮箱大合集

亚马逊总裁贝索斯的邮箱

 jeff@amazon.com

亚马逊官各站点绩效团队邮箱   使用英文发送邮件

US: seller-performance@amazon.com

UK: seller-performance@amazon.co.uk

FR: performance-vendeur@amazon.fr

DE: verkaeufer-performance@amazon.de

JP: alliance@amazon.co.jp

ES: performance-vendedor@amazon.es

IT: performance-venditore@amazon.it

CA: seller-performance@amazon.ca

亚马逊VE账号申请邮箱

vendorexpress@amazon.com

外观专利侵权

copyright@amazon.com

亚马逊账号冻结后的余额处理

payments-funds@amazon.com

收到恶意攻击或者敲诈邮件投诉邮箱  投诉标题:「feedback abuse report」+「卖家店铺名」

investigate@amazon.com

跟卖投诉入口

从AM后台Contact Seller Support开case投诉

https://sellercentral.amazon.com/hz/contact-us

以权利人身份投诉侵权

https://www.amazon.com/gp/help ... ement

以买家身份test buy投诉

http://www.amazon.com/gp/help/reports/contact-us

亚马逊官方邮箱

notice@amazon.com

seller-evaluation@amazon.com

pq-review@amazon.com

account-confirmation@amazon.com

cn-seller-verification-enquiry@amazon.co.uk

账号不能登录的情况下移除FBA库存的邮箱

payments-investigate@amazon.com

询问你的产品清单,告诉亚马逊你需要移除库存,亚马逊会给你列一张产品和移除库存清单,只需要付清相关费用,告诉他地址,就给你移除库存。

各站点产品质量(PQ)问题申诉邮箱

US:seller-performance-policy@amazon.com

UK:seller-performance-policy@amazon.co.uk

FR:politique-performance-vendeur@amazon.fr

DE:verkaeufer-performance-richtlinie@amazon.de

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx

各站点店铺关闭后货款申诉邮箱

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK:payments-investigate@amazon.co.uk

FR:investigation-amzpayments@amazon.fr

DE:payments-nachforschungen@amazon.de

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

5. 亚马逊链接入口

亚马逊AMS广告

http://aws.amazon.com/cn/webin ... Dh_ls

品牌投诉

https://www.amazon.com/gp/help ... ement

亚马逊卖家后台 其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com

Amazon Business申请

https://gs.amazon.cn/amazon-business.htm

亚马逊全球开店官方数据工具

https://haimai.amazon.cn

亚马逊全球开店规则政策

https://gs.amazon.cn/policy.htm 

亚马逊全球开店官网

https://gs.amazon.cn

测买投诉入口

www.amazon.com/gp/help/reports/infringement

后台帮助主页

https://sellercentral.amazon.c ... ghelp

亚马逊卖家论坛

https://sellercentral.amazon.com/forums

亚马逊各类排行榜

www.amazon.com/Best-Sellers/zgbs

6. FBA费用资料

FBA费用

https://sellercentral.amazon.com/gp/help/201112670

FBA价格计算

https://sellercentral.amazon.c ... en_US

退货处理费

https://sellercentral.amazon.com/gp/help/201112630

退货管理费  一般收取佣金的20%

https://sellercentral.amazon.com/gp/help/200336920

补货费或回仓费

https://sellercentral.amazon.com/gp/help/201725780

计划外服务费用

https://sellercentral.amazon.com/gp/help/201000230

亚马逊物流标签和准备服务费用

ttps://sellercentral.amazon.com/gp/help/201023020

月度库存储存费用

https://sellercentral.amazon.com/gp/help/200612770

长期储存费用

https://sellercentral.amazon.com/gp/help/200684750

合仓费,即库存配置服务费

https://sellercentral.amazon.com/gp/help/200735910

移除订单费用

https://sellercentral.amazon.com/gp/help/200685050

多渠道配送订单的配送费用

https://sellercentral.amazon.com/gp/help/201112650

7. 亚马逊相关政策资料

分类审核  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200333160

查销售权限   其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/hz/myqdashboard

亚马逊佣金比例  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200336920

库存文件模板表格  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/1641

Amazon ExclusivesProgram亚马逊独家销售项目


需全球开店,销售佣金增加5%,exclusive项目产品可有机会获亚马逊邮件和网站首页推广资源,防跟卖非常有效

https://sellercentral.amazon.com/gp/help/202033750

备案关键属性Key attribute选择参考

https://sellercentral.amazon.com/gp/help/200955930

8. 亚马逊相关费用了解

HighVolume Listing Fee

https://sellercentral.amazon.com/gp/help/200336920

Per Item Fee  按件收费,适用个人版

https://sellercentral.amazon.com/gp/help/200336920

Cost of Advertising广告费用

https://sellercentral.amazon.com/gp/help/201963330

Subscription fee 

https://sellercentral.amazon.com/gp/help/200336920

Referral Fee  

https://sellercentral.amazon.com/gp/help/200336920

9. 常用社交工具链接

Pinterest Analytics:https://analytics.pinterest.com/

Facebook Insights:https://www.facebook.com/help/search/?q=insights

Twitter Analytics.:

https://analytics.twitter.com/

Instagram Insights:

https://www.facebook.com/busines ... helpref=faq_content 

Buffer:https://buffer.com/

SocialOomph:https://www.socialoomph.com/

Twitonomy:http://twitonomy.com/

Quintly:https://www.quintly.com/

Cyfe:http://try.cyfe.com/

Audiense:https://audiense.com/

LikeAlyzer:http://likealyzer.com/

Mentionmapp.:http://mentionmapp.com/

Google Alerts:https://www.google.com/alerts


Hootsuite:

https://hootsuite.com/products ... ytics

Followerwonk:https://moz.com/followerwonk/


如有遗漏,欢迎补全~~~~
  查看全部
这篇文章包含了运营亚马逊过程中所要用到的全部辅助查询工具(部分工具还写了使用方法),建议大家收藏。

1. 亚马逊关键词工具

Keyword Tool Dominator 生成长尾关键词

http://www.keywordtooldominator.com/

Merchantwords  可以查询到具体类目搜索情况

https://www.merchantwords.com/

Seochat   Amazon、YouTube、谷歌、Bing都能搜索到

http://www.seochat.com/

谷歌关键字规划师   可以批量查询关键字

https://adwords.google.com/

App.scientificseller   不需要注册就能使用

http://app.scientificseller.com/#/

亚马逊自动关键字提示   更精准

https://www.amazon.com/

2.  各国商标查询

美国专利商标查询

打开下面网址,点击Basic Word Mark Search (New User),在Search Term填写需要查询的商标,点击Submit Query提交查询

http://tmsearch.uspto.gov  

马德里体系成员国商标查询(包含115个地区)

http://www.wipo.int/branddb/en/

欧盟商标查询 (里面包含了几乎所有国家的商标局)

打开下面网址,点击TMview 然后点击advanced search选择Designated territories商标局就能查询了

https://www.tmdn.org/

上述的2,3可以查询世界上大多数国家

3. 各国专利局

中国商标局

http://www.pss-system.gov.cn/sipopublicsearch/

portal/index.shtml

欧洲专利局

http://www.epo.org/searching-for-patents.html

美国专利局

https://www.uspto.gov/patents- ... tents

WIPO

https://patentscope.wipo.int/search/en/search.jsf

以上四个网站基本可以查询到几乎的专利信息,各个网站专利信息都是相互共享的

4. 亚马逊官方邮箱大合集

亚马逊总裁贝索斯的邮箱

 jeff@amazon.com

亚马逊官各站点绩效团队邮箱   使用英文发送邮件

US: seller-performance@amazon.com

UK: seller-performance@amazon.co.uk

FR: performance-vendeur@amazon.fr

DE: verkaeufer-performance@amazon.de

JP: alliance@amazon.co.jp

ES: performance-vendedor@amazon.es

IT: performance-venditore@amazon.it

CA: seller-performance@amazon.ca

亚马逊VE账号申请邮箱

vendorexpress@amazon.com

外观专利侵权

copyright@amazon.com

亚马逊账号冻结后的余额处理

payments-funds@amazon.com

收到恶意攻击或者敲诈邮件投诉邮箱  投诉标题:「feedback abuse report」+「卖家店铺名」

investigate@amazon.com

跟卖投诉入口

从AM后台Contact Seller Support开case投诉

https://sellercentral.amazon.com/hz/contact-us

以权利人身份投诉侵权

https://www.amazon.com/gp/help ... ement

以买家身份test buy投诉

http://www.amazon.com/gp/help/reports/contact-us

亚马逊官方邮箱

notice@amazon.com

seller-evaluation@amazon.com

pq-review@amazon.com

account-confirmation@amazon.com

cn-seller-verification-enquiry@amazon.co.uk

账号不能登录的情况下移除FBA库存的邮箱

payments-investigate@amazon.com

询问你的产品清单,告诉亚马逊你需要移除库存,亚马逊会给你列一张产品和移除库存清单,只需要付清相关费用,告诉他地址,就给你移除库存。

各站点产品质量(PQ)问题申诉邮箱

US:seller-performance-policy@amazon.com

UK:seller-performance-policy@amazon.co.uk

FR:politique-performance-vendeur@amazon.fr

DE:verkaeufer-performance-richtlinie@amazon.de

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx

各站点店铺关闭后货款申诉邮箱

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK:payments-investigate@amazon.co.uk

FR:investigation-amzpayments@amazon.fr

DE:payments-nachforschungen@amazon.de

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

5. 亚马逊链接入口

亚马逊AMS广告

http://aws.amazon.com/cn/webin ... Dh_ls

品牌投诉

https://www.amazon.com/gp/help ... ement

亚马逊卖家后台 其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com

Amazon Business申请

https://gs.amazon.cn/amazon-business.htm

亚马逊全球开店官方数据工具

https://haimai.amazon.cn

亚马逊全球开店规则政策

https://gs.amazon.cn/policy.htm 

亚马逊全球开店官网

https://gs.amazon.cn

测买投诉入口

www.amazon.com/gp/help/reports/infringement

后台帮助主页

https://sellercentral.amazon.c ... ghelp

亚马逊卖家论坛

https://sellercentral.amazon.com/forums

亚马逊各类排行榜

www.amazon.com/Best-Sellers/zgbs

6. FBA费用资料

FBA费用

https://sellercentral.amazon.com/gp/help/201112670

FBA价格计算

https://sellercentral.amazon.c ... en_US

退货处理费

https://sellercentral.amazon.com/gp/help/201112630

退货管理费  一般收取佣金的20%

https://sellercentral.amazon.com/gp/help/200336920

补货费或回仓费

https://sellercentral.amazon.com/gp/help/201725780

计划外服务费用

https://sellercentral.amazon.com/gp/help/201000230

亚马逊物流标签和准备服务费用

ttps://sellercentral.amazon.com/gp/help/201023020

月度库存储存费用

https://sellercentral.amazon.com/gp/help/200612770

长期储存费用

https://sellercentral.amazon.com/gp/help/200684750

合仓费,即库存配置服务费

https://sellercentral.amazon.com/gp/help/200735910

移除订单费用

https://sellercentral.amazon.com/gp/help/200685050

多渠道配送订单的配送费用

https://sellercentral.amazon.com/gp/help/201112650

7. 亚马逊相关政策资料

分类审核  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200333160

查销售权限   其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/hz/myqdashboard

亚马逊佣金比例  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200336920

库存文件模板表格  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/1641

Amazon ExclusivesProgram亚马逊独家销售项目


需全球开店,销售佣金增加5%,exclusive项目产品可有机会获亚马逊邮件和网站首页推广资源,防跟卖非常有效

https://sellercentral.amazon.com/gp/help/202033750

备案关键属性Key attribute选择参考

https://sellercentral.amazon.com/gp/help/200955930

8. 亚马逊相关费用了解

HighVolume Listing Fee

https://sellercentral.amazon.com/gp/help/200336920

Per Item Fee  按件收费,适用个人版

https://sellercentral.amazon.com/gp/help/200336920

Cost of Advertising广告费用

https://sellercentral.amazon.com/gp/help/201963330

Subscription fee 

https://sellercentral.amazon.com/gp/help/200336920

Referral Fee  

https://sellercentral.amazon.com/gp/help/200336920

9. 常用社交工具链接

Pinterest Analytics:https://analytics.pinterest.com/

Facebook Insights:https://www.facebook.com/help/search/?q=insights

Twitter Analytics.:

https://analytics.twitter.com/

Instagram Insights:

https://www.facebook.com/busines ... helpref=faq_content 

Buffer:https://buffer.com/

SocialOomph:https://www.socialoomph.com/

Twitonomy:http://twitonomy.com/

Quintly:https://www.quintly.com/

Cyfe:http://try.cyfe.com/

Audiense:https://audiense.com/

LikeAlyzer:http://likealyzer.com/

Mentionmapp.:http://mentionmapp.com/

Google Alerts:https://www.google.com/alerts


Hootsuite:

https://hootsuite.com/products ... ytics

Followerwonk:https://moz.com/followerwonk/


如有遗漏,欢迎补全~~~~
 

亚马逊卖家要怎么用邮件维护店铺老客户

运营实操Charlotter 发表了文章 • 2 个评论 • 3008 次浏览 • 2017-06-21 10:05 • 来自相关话题

最近一段时间,亚马逊为打击虚假评论,频频出手,很多新手卖家都是有苦不能言。刷单,花钱买流量显然在亚马逊上已经行不通了。虽然还是可以进行一下站内站外引流,做做cpc广告啥的,但是也难为住了不少亚马逊卖家。

我觉着吸引新客户固然重要,但是我们其实可以逆向思维一下,在老客户身上费点心思会不会比新客户的效果更好呢?毕竟,老客户才是最精准的核心购买群体,不要忘了,亚马逊本身光Prime会员就有6500万人,消费群体庞大,再加上一些非会员客户,何愁没流量?只要你不是来亚马逊打酱油的,那就要在引流老客户上多下点功夫,首先邮件是最好的沟通手段。

亚马逊老客户邮件,你们知道要怎么发吗?毕竟老客户才是真正维护亚马逊店铺之本,他们要是没了,可不是旧的不去新的不来,而是新老客户集体都失去,损失惨重啊。因此,维护亚马逊老客户成为至关重要的事情。是时候发邮件,维系一下顾客跟卖家的感情了。

1.如何找出老客户的邮箱信息

一般情况下,发FBA的卖家可以到report — fulfillment — amazon fulfilled shipments查找,里面就有你想要的亚马逊老客户的邮箱。

Prime买家是亚马逊平台最忠实且最活跃的买家,通过此维度来对卖家进行分类,至少在联系对方的时候都可以专门的指出对方是Prime Member所以特此联系xxx。

2. Prime买家一定要标出来

Prime买家是亚马逊最好的朋友,他们凡是购物都会在亚马逊上进行,所以,如果你有Prime买家,一定要打几号标出来,要区别对待,一定要让他们享受到从所谓有的高档体验感,那么,维护亚马逊老客户的事情,你已经成功了一半。

3.曾经的帮你写过评论的亚马逊买家

这些可以维护,尤其是你通过折扣手段吸引过来的买家。

4.以邮箱Email为买家姓名

每个买家只有一个邮箱,如此区分他们当然是最好不过的,而且需要记住一件事情,近日,亚马逊准许买家拒收亚马逊卖家的邮件,所以,如果卖家发邮件,发现拒收的情况,自己也要记下这个卖家的邮箱号,提醒自己不要再发邮件给这个买家。

最后,自然是邮件的内容了,这个没有模板可以抄,个人建议,看你与这个买家之间的互动,他在你店铺的成交量有多少,通过成交量的多少,来给买家多大的优惠与折扣。

要想老客户回头购买产品,产品本身质量好这个肯定是最重要的,其次还要用户体验好,售前售后服务好,再加上卖家的一些优惠营销活动。如果没有这些,就算卖家的前期工作做得再到位,邮件写得再动人,还是会被客户毅然决然地抛弃。因此,想要激活老客户,提高转化率,增加销售额,卖家们不仅要修炼好收集分析客户信息、适时发送有说服力邮件的外功,还要注重保障产品和服务质量、提高用户体验的内功。只有内外兼修才能在竞争激烈的跨境电商市场上,站稳脚跟,赢得买家青睐。 查看全部
timg.jpg
最近一段时间,亚马逊为打击虚假评论,频频出手,很多新手卖家都是有苦不能言。刷单,花钱买流量显然在亚马逊上已经行不通了。虽然还是可以进行一下站内站外引流,做做cpc广告啥的,但是也难为住了不少亚马逊卖家。

我觉着吸引新客户固然重要,但是我们其实可以逆向思维一下,在老客户身上费点心思会不会比新客户的效果更好呢?毕竟,老客户才是最精准的核心购买群体,不要忘了,亚马逊本身光Prime会员就有6500万人,消费群体庞大,再加上一些非会员客户,何愁没流量?只要你不是来亚马逊打酱油的,那就要在引流老客户上多下点功夫,首先邮件是最好的沟通手段。

亚马逊老客户邮件,你们知道要怎么发吗?毕竟老客户才是真正维护亚马逊店铺之本,他们要是没了,可不是旧的不去新的不来,而是新老客户集体都失去,损失惨重啊。因此,维护亚马逊老客户成为至关重要的事情。是时候发邮件,维系一下顾客跟卖家的感情了。

1.如何找出老客户的邮箱信息

一般情况下,发FBA的卖家可以到report — fulfillment — amazon fulfilled shipments查找,里面就有你想要的亚马逊老客户的邮箱。

Prime买家是亚马逊平台最忠实且最活跃的买家,通过此维度来对卖家进行分类,至少在联系对方的时候都可以专门的指出对方是Prime Member所以特此联系xxx。

2. Prime买家一定要标出来

Prime买家是亚马逊最好的朋友,他们凡是购物都会在亚马逊上进行,所以,如果你有Prime买家,一定要打几号标出来,要区别对待,一定要让他们享受到从所谓有的高档体验感,那么,维护亚马逊老客户的事情,你已经成功了一半。

3.曾经的帮你写过评论的亚马逊买家

这些可以维护,尤其是你通过折扣手段吸引过来的买家。

4.以邮箱Email为买家姓名

每个买家只有一个邮箱,如此区分他们当然是最好不过的,而且需要记住一件事情,近日,亚马逊准许买家拒收亚马逊卖家的邮件,所以,如果卖家发邮件,发现拒收的情况,自己也要记下这个卖家的邮箱号,提醒自己不要再发邮件给这个买家。

最后,自然是邮件的内容了,这个没有模板可以抄,个人建议,看你与这个买家之间的互动,他在你店铺的成交量有多少,通过成交量的多少,来给买家多大的优惠与折扣。

要想老客户回头购买产品,产品本身质量好这个肯定是最重要的,其次还要用户体验好,售前售后服务好,再加上卖家的一些优惠营销活动。如果没有这些,就算卖家的前期工作做得再到位,邮件写得再动人,还是会被客户毅然决然地抛弃。因此,想要激活老客户,提高转化率,增加销售额,卖家们不仅要修炼好收集分析客户信息、适时发送有说服力邮件的外功,还要注重保障产品和服务质量、提高用户体验的内功。只有内外兼修才能在竞争激烈的跨境电商市场上,站稳脚跟,赢得买家青睐。

你是否有邮件管理的困扰?

运营实操 fusionzoom(方舟)ERP 回复了问题 • 3 人关注 • 2 个回复 • 1266 次浏览 • 2018-07-12 14:10 • 来自相关话题

最新国外钓鱼邮件预警~骗子高招又升级了

纠纷Miss . lemon 发表了文章 • 0 个评论 • 1921 次浏览 • 2017-02-05 16:27 • 来自相关话题

今天David收到一封email, 显示是我合作多年的老客户,包括发件人、邮件内容、邮件落款等都和本人的客户一致,要不是我仔细看了下,还真会上当受骗,为此在这分享给大家。如果感觉本文对你有益请转发朋友圈或你的外贸朋友,以免有人上当中计。

首先,分析下我收到的这封email:

pls view attachment 1

email标题就是客户的真实公司名称,看不出猫腻

发件人邮箱地址是客户邮箱地址,没毛病。(骗子用的代发email工具将发件人地址改成客户的,David这里就不介绍此类代发email工具了)

附件格式——pdf.gz (非常规文件格式,开始怀疑)

邮件内容因为标题发件人都是客户名称,第一眼感觉也没什么问题,以为客户又下了一个大单子。

落款为客户名字,没有问题。

其次,针对疑点开始论证:

直接联系客户问其是否给我发了此email .

客户回复如下:

pls view attachment 2

这骗子够可爱的,竟然将相同的邮件也发给我的客户,断定此email 为钓鱼邮件。

David教你Email 防骗小技巧:

先看收件人邮箱是不是你自己的邮箱,

其次看邮件内容是否很模糊不明确,大多骗子邮件内容都是让你下载附件合同或者点击链接,(如实在想下载记得及时进行杀毒软件查杀是否有病毒)。

David提醒大家,现在有email代发工具可以按发件人意向随意更改发件人,收件人邮箱地址,看起来和你原本联系人一样,蒙蔽你的双眼。所以大家除了注意第1条外,一定要注意2.3条。

最保险的办法,如果感觉此邮件亦真亦假及时和客户直接电话或聊天工具联系确认。










  查看全部
今天David收到一封email, 显示是我合作多年的老客户,包括发件人、邮件内容、邮件落款等都和本人的客户一致,要不是我仔细看了下,还真会上当受骗,为此在这分享给大家。如果感觉本文对你有益请转发朋友圈或你的外贸朋友,以免有人上当中计。

首先,分析下我收到的这封email:

pls view attachment 1

email标题就是客户的真实公司名称,看不出猫腻

发件人邮箱地址是客户邮箱地址,没毛病。(骗子用的代发email工具将发件人地址改成客户的,David这里就不介绍此类代发email工具了)

附件格式——pdf.gz (非常规文件格式,开始怀疑)

邮件内容因为标题发件人都是客户名称,第一眼感觉也没什么问题,以为客户又下了一个大单子。

落款为客户名字,没有问题。

其次,针对疑点开始论证:

直接联系客户问其是否给我发了此email .

客户回复如下:

pls view attachment 2

这骗子够可爱的,竟然将相同的邮件也发给我的客户,断定此email 为钓鱼邮件。

David教你Email 防骗小技巧:

先看收件人邮箱是不是你自己的邮箱,

其次看邮件内容是否很模糊不明确,大多骗子邮件内容都是让你下载附件合同或者点击链接,(如实在想下载记得及时进行杀毒软件查杀是否有病毒)。

David提醒大家,现在有email代发工具可以按发件人意向随意更改发件人,收件人邮箱地址,看起来和你原本联系人一样,蒙蔽你的双眼。所以大家除了注意第1条外,一定要注意2.3条。

最保险的办法,如果感觉此邮件亦真亦假及时和客户直接电话或聊天工具联系确认。

1.jpg


2.jpg

 

十万好评卖家的高开启率电邮标题!

亚马逊万花筒 发表了文章 • 0 个评论 • 1498 次浏览 • 2017-02-05 16:20 • 来自相关话题

话不多说,直接进入重点。电邮的方便及重要性小伙伴们应该都清楚,给你个数据参考下,在去年2016估计是有46亿个启用的电邮账号,预估在2019会成长到55亿个电邮账号,电邮几乎是每个人必须有,你无法避免的,做电商的你更不用说了。

以常理来说吧,大部份人收到电邮后会不会开启这电邮的关键就在于标题。如果说你的标题能吸引买家的注意,那你已经成功了一半,能够打开这封电邮那代表你的标题肯定写的非常好。哪些方式可以尝试?咱们继续往下看

首先,电邮标题长度要短,用字简单易懂。

根据统计,超过40%的电邮是在手机上打开的,如果标题太长而被屏幕给断了,大多数人估计是会直接跳过的。标题内容也尽量缩短且用字也别太复杂难懂。(人家上班一整天已经挺辛苦,就别再折磨别人了,行吗?)给你举个实际点的例子,与其说 “Leave a Review for Your Recent Purchase – Order #2518762” , 还不如“Leave a Review for Your Recent Purchase” 这样看起来是不是轻松些?标题还让人想点进去看下自己到底买了些什麽,岂不是一举两得。

第二点,标题让买家产生共鸣。

通常会建议标题可以加入买家姓名、当地城市地名甚至是节庆标语来引起买家的注意。另外在用字上与其说 "你”不如使用 "您" 在礼貌上更适合,更能让买家感受到这封电邮和他有更多的关联性。但要特别留意许多垃圾电邮也会在标题里放上买家的姓名,如果你仍坚持要放入,请记得确认电邮内容对于买家是有实质帮助的目的来降低被归类系统成垃圾电邮的风险。比如说针对在圣诞节之前的订单,你可说 (注意:仅供参考)“Tis the Season We Appreciate Your Recent Purchase at (你的店铺名)Why Not Leave Us a Feedback?”老外可是特别注重这些重要季节,加入这类型问候语能更有效抓住买家的注意。

第三点,具争议性或是有趣的标题内容来吸引买家点击。

你我都明白,好的电邮标题必须抓住买家的目光,小伙伴们如果能使用具争议性的标题内容肯定能达到实质的效果。但你说这类的标题带来的效果一定好?这就没人能保证了,有时后会意外带来更多好处,但不可避免的坏处也是有的。如何在这争议性的标题内容上取得一个平衡将会是小伙伴们需要好好思考的地方。这类的标题内容我们时常在新闻标题上出现,让读者看了都心痒痒想明白到底发生了什麽事,进而让买家必须得点击进去看明白。给个建议,小伙伴在使用这类标题时前提必须得清楚了解买家个性,可别因此引导买家往错误的方向去思考,最后换来的差评或客诉要收拾可是小伙伴你自己呀,想清楚再做决定!这麽说好了,和一般的标题作比较"Leave a Review for Your Recent Purchase – Order #2518762"你可以说"Find Your Order Now for a Chance to Improve Your Shopping Experience!"似乎让标题看起来更加有趣些?

第四点,数据化你的标题内容

不得不说,文字标题里有些数字就是比较能吸引人目光,这是为什麽 ? 很简单,咱们人类脑袋对数字就是比较敏感,没什麽特别原因。在你的电邮标题内容上加几个数字,就是能吸引某些人去点击。在这边你可以写说"Leave Us a Feedback for Your Recent $(订单总金额)Purchase from Amazon”看到这订单金额,你很难不多留意下吧。

第五点,用问句来作为标题结尾

别怀疑,你没看错,标题使用问句做结尾竟然能有如此效果,是的,问句电邮标题确实能提高电邮开启率。为什麽这麽说,通常问句能和买家的好奇心产生相呼应作用,进而让买家去开启电邮想了解问题的答案,所以说不难看到有些电邮标题也会采用类似的写法。举个例子给你参考下(注意:仅供参考) “Hello, (买家名称),Thank You for Shopping at(你的店铺名)How was Your Overall Experience with Us?"使用问句来做结尾是不是看起来对买家会更亲切些,更能感到这电邮是关切他们的购物经验。 查看全部
话不多说,直接进入重点。电邮的方便及重要性小伙伴们应该都清楚,给你个数据参考下,在去年2016估计是有46亿个启用的电邮账号,预估在2019会成长到55亿个电邮账号,电邮几乎是每个人必须有,你无法避免的,做电商的你更不用说了。

以常理来说吧,大部份人收到电邮后会不会开启这电邮的关键就在于标题。如果说你的标题能吸引买家的注意,那你已经成功了一半,能够打开这封电邮那代表你的标题肯定写的非常好。哪些方式可以尝试?咱们继续往下看

首先,电邮标题长度要短,用字简单易懂。

根据统计,超过40%的电邮是在手机上打开的,如果标题太长而被屏幕给断了,大多数人估计是会直接跳过的。标题内容也尽量缩短且用字也别太复杂难懂。(人家上班一整天已经挺辛苦,就别再折磨别人了,行吗?)给你举个实际点的例子,与其说 “Leave a Review for Your Recent Purchase – Order #2518762” , 还不如“Leave a Review for Your Recent Purchase” 这样看起来是不是轻松些?标题还让人想点进去看下自己到底买了些什麽,岂不是一举两得。

第二点,标题让买家产生共鸣。

通常会建议标题可以加入买家姓名、当地城市地名甚至是节庆标语来引起买家的注意。另外在用字上与其说 "你”不如使用 "您" 在礼貌上更适合,更能让买家感受到这封电邮和他有更多的关联性。但要特别留意许多垃圾电邮也会在标题里放上买家的姓名,如果你仍坚持要放入,请记得确认电邮内容对于买家是有实质帮助的目的来降低被归类系统成垃圾电邮的风险。比如说针对在圣诞节之前的订单,你可说 (注意:仅供参考)“Tis the Season We Appreciate Your Recent Purchase at (你的店铺名)Why Not Leave Us a Feedback?”老外可是特别注重这些重要季节,加入这类型问候语能更有效抓住买家的注意。

第三点,具争议性或是有趣的标题内容来吸引买家点击。

你我都明白,好的电邮标题必须抓住买家的目光,小伙伴们如果能使用具争议性的标题内容肯定能达到实质的效果。但你说这类的标题带来的效果一定好?这就没人能保证了,有时后会意外带来更多好处,但不可避免的坏处也是有的。如何在这争议性的标题内容上取得一个平衡将会是小伙伴们需要好好思考的地方。这类的标题内容我们时常在新闻标题上出现,让读者看了都心痒痒想明白到底发生了什麽事,进而让买家必须得点击进去看明白。给个建议,小伙伴在使用这类标题时前提必须得清楚了解买家个性,可别因此引导买家往错误的方向去思考,最后换来的差评或客诉要收拾可是小伙伴你自己呀,想清楚再做决定!这麽说好了,和一般的标题作比较"Leave a Review for Your Recent Purchase – Order #2518762"你可以说"Find Your Order Now for a Chance to Improve Your Shopping Experience!"似乎让标题看起来更加有趣些?

第四点,数据化你的标题内容

不得不说,文字标题里有些数字就是比较能吸引人目光,这是为什麽 ? 很简单,咱们人类脑袋对数字就是比较敏感,没什麽特别原因。在你的电邮标题内容上加几个数字,就是能吸引某些人去点击。在这边你可以写说"Leave Us a Feedback for Your Recent $(订单总金额)Purchase from Amazon”看到这订单金额,你很难不多留意下吧。

第五点,用问句来作为标题结尾

别怀疑,你没看错,标题使用问句做结尾竟然能有如此效果,是的,问句电邮标题确实能提高电邮开启率。为什麽这麽说,通常问句能和买家的好奇心产生相呼应作用,进而让买家去开启电邮想了解问题的答案,所以说不难看到有些电邮标题也会采用类似的写法。举个例子给你参考下(注意:仅供参考) “Hello, (买家名称),Thank You for Shopping at(你的店铺名)How was Your Overall Experience with Us?"使用问句来做结尾是不是看起来对买家会更亲切些,更能感到这电邮是关切他们的购物经验。

日本亚马逊索要feedback和review的邮件模版 求回复

亚马逊最后一次bye 回复了问题 • 4 人关注 • 1 个回复 • 2606 次浏览 • 2017-06-13 12:09 • 来自相关话题

与customers沟通技巧20招,私藏模板拿来分享~

售后嗅嗅 发表了文章 • 5 个评论 • 3228 次浏览 • 2016-06-22 11:09 • 来自相关话题

1)付款阶段 

1,A,买家未付款催单技巧:(Awaiting Payment) 

Dear valued Customer, 

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you! 

Seller ID 

B,款项正在审核阶段(Pending payment verification) 

Dear Valued Customer, 

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us. 
Thank you ! 

Seller ID 

2)订单付完款后,发货前 

2,买家下完单,但是缺货断货,可推荐其他产品或者同意退款,询问买家意见 

Dear Valued Customer, 

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. 
We look forwarding to hearing from you soon. 
Thank you. 

Seller ID 

3)买家所在的国家地址较偏远,不能包邮,建议买家补运费 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. 
We are sorry for any inconvenience this may have caused. Please let us know which you prefer. 
Thank you. 

Seller ID 

4)买家选择的是DHL发货,但是卖家只能用E-邮宝或者小包发货,询问买家是否愿意接受? 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL(四大快递) at this point. We can only ship your item(s) via E-packet (或者其他的货运方式)which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. 
We look forward to hearing from you soon. 
Thank you. 

Seller ID 

5)卖家不能正常发货(例如春节长假),请买家同意延长备货期 

Dear Valued Customer, 

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it? 
Thank you for your understanding and patience. 

Seller ID 

3 发货后 

6)卖家发货了,告知买家发货方式和查询网址 

Dear customer, 

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates. 
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us. 
Thank you. 

Seller ID 

7)货物被物流公司丢失,询问买家是否同意重新发货? 

Dear Valued Customer, 

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused 
Thank you. 

SellerID 

8)货物正常在途,请买家等待 

Dear Valued Customer, 

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered. 
Best Regards! 

Seller ID 

9)货物到达买家海关,请买家去清关(确认买家需要交关税的情况) 

Dear Valued Customer, 

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay. 
If you have any questions, please feel free to contact us directly and we will be glad to assist you. 
Thank you. 

Seller ID 

10)货物妥投,但是妥投的具体地址和签收人不一致,请买家再次核实 

Dear Valued Customer, 

Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package. 
If you have not yet received your package, please feel free to contact us directly. Thank you. 

Seller ID 

11)官网查询买家已签收包裹,提醒买家确认收货并留好评 

Dear Valued customer, 

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback. 
If you have any questions, please feel free to contact us. 
Thank you! 

Seller ID 

4 买家开启纠纷(包括普通纠纷和平台纠纷) 

12)买家投诉货物与描述不符,询问具体原因和请买家提供证据 

Dear Valued Customer, 

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time. 

Seller ID 

13)买家投诉部分收到货物,询问具体收到的数量,考虑补发 

Dear Valued Customer, 

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution. 
Thank you for your time. 

Seller ID 

14)买家将纠纷升级到平台,继续跟买家沟通 

Dear Valued Customer, 

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution. 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

15)纠纷升级到平台,等待平台纠纷专员裁决期间,仍争取跟买家沟通 

Dear Valued Customer, 

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally. 
Could you please propose a solution to the current problem you are having? 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

16)如果买家收到的货确实货不对版或者质量问题,也提供了证据给您,询问买家的方案 

Dear Valued Customer, 

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible. 
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况). 
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund. 

Please let us know which option you would prefer. 
Thank you! 

Seller ID 

17)如果买家接受了部分退款,保留货物的意见,告知会同意部分退款或者找客服帮忙 

Dear Valued Customer, 

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”. 
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us. 
Thank you 

Seller ID 

18)如果买家就是不喜欢收到的货(自身原因),坚持就要退货,可告知买家风险 

Dear Valued Customer, 

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund. 
Please note that you will have to pay the shipping fee for returning the item(s). 
Below is our return shipping address: 
(详细英文退货地址:包括收件人姓名,电话,邮编,买家需要选择的货运方式和申报价格等) 
Contact name: 
shipping address: 
Zip Code: 
Tel: (required) 
Kind reminder: 
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel. 

Please let me know the shipment tracking number once you have shipped the package. 
Thank you, 

Seller ID 

19)同意买家退货,询问买家退货进度 

Dear Valued Customer, 

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods. 
We look forward to hearing from you soon. 
Thank you! 

Seller ID 

20)收到买家的退货,同意退款给买家,希望下次可以再合作 

Dear Valued Customer, 

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards! 

Seller ID

希望可以为我点赞哦,谢谢大家!
  查看全部
1)付款阶段 

1,A,买家未付款催单技巧:(Awaiting Payment) 

Dear valued Customer, 

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you! 

Seller ID 

B,款项正在审核阶段(Pending payment verification) 

Dear Valued Customer, 

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us. 
Thank you ! 

Seller ID 

2)订单付完款后,发货前 

2,买家下完单,但是缺货断货,可推荐其他产品或者同意退款,询问买家意见 

Dear Valued Customer, 

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. 
We look forwarding to hearing from you soon. 
Thank you. 

Seller ID 

3)买家所在的国家地址较偏远,不能包邮,建议买家补运费 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. 
We are sorry for any inconvenience this may have caused. Please let us know which you prefer. 
Thank you. 

Seller ID 

4)买家选择的是DHL发货,但是卖家只能用E-邮宝或者小包发货,询问买家是否愿意接受? 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL(四大快递) at this point. We can only ship your item(s) via E-packet (或者其他的货运方式)which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. 
We look forward to hearing from you soon. 
Thank you. 

Seller ID 

5)卖家不能正常发货(例如春节长假),请买家同意延长备货期 

Dear Valued Customer, 

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it? 
Thank you for your understanding and patience. 

Seller ID 

3 发货后 

6)卖家发货了,告知买家发货方式和查询网址 

Dear customer, 

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates. 
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us. 
Thank you. 

Seller ID 

7)货物被物流公司丢失,询问买家是否同意重新发货? 

Dear Valued Customer, 

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused 
Thank you. 

SellerID 

8)货物正常在途,请买家等待 

Dear Valued Customer, 

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered. 
Best Regards! 

Seller ID 

9)货物到达买家海关,请买家去清关(确认买家需要交关税的情况) 

Dear Valued Customer, 

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay. 
If you have any questions, please feel free to contact us directly and we will be glad to assist you. 
Thank you. 

Seller ID 

10)货物妥投,但是妥投的具体地址和签收人不一致,请买家再次核实 

Dear Valued Customer, 

Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package. 
If you have not yet received your package, please feel free to contact us directly. Thank you. 

Seller ID 

11)官网查询买家已签收包裹,提醒买家确认收货并留好评 

Dear Valued customer, 

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback. 
If you have any questions, please feel free to contact us. 
Thank you! 

Seller ID 

4 买家开启纠纷(包括普通纠纷和平台纠纷) 

12)买家投诉货物与描述不符,询问具体原因和请买家提供证据 

Dear Valued Customer, 

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time. 

Seller ID 

13)买家投诉部分收到货物,询问具体收到的数量,考虑补发 

Dear Valued Customer, 

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution. 
Thank you for your time. 

Seller ID 

14)买家将纠纷升级到平台,继续跟买家沟通 

Dear Valued Customer, 

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution. 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

15)纠纷升级到平台,等待平台纠纷专员裁决期间,仍争取跟买家沟通 

Dear Valued Customer, 

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally. 
Could you please propose a solution to the current problem you are having? 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

16)如果买家收到的货确实货不对版或者质量问题,也提供了证据给您,询问买家的方案 

Dear Valued Customer, 

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible. 
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况). 
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund. 

Please let us know which option you would prefer. 
Thank you! 

Seller ID 

17)如果买家接受了部分退款,保留货物的意见,告知会同意部分退款或者找客服帮忙 

Dear Valued Customer, 

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”. 
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us. 
Thank you 

Seller ID 

18)如果买家就是不喜欢收到的货(自身原因),坚持就要退货,可告知买家风险 

Dear Valued Customer, 

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund. 
Please note that you will have to pay the shipping fee for returning the item(s). 
Below is our return shipping address: 
(详细英文退货地址:包括收件人姓名,电话,邮编,买家需要选择的货运方式和申报价格等) 
Contact name: 
shipping address: 
Zip Code: 
Tel: (required) 
Kind reminder: 
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel. 

Please let me know the shipment tracking number once you have shipped the package. 
Thank you, 

Seller ID 

19)同意买家退货,询问买家退货进度 

Dear Valued Customer, 

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods. 
We look forward to hearing from you soon. 
Thank you! 

Seller ID 

20)收到买家的退货,同意退款给买家,希望下次可以再合作 

Dear Valued Customer, 

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards! 

Seller ID

希望可以为我点赞哦,谢谢大家!
 

如何警告跟卖seller?简单粗暴的邮件模板学起来

跟卖moss 发表了文章 • 0 个评论 • 3532 次浏览 • 2016-06-21 11:31 • 来自相关话题

许多卖家都不清楚如何写出正确 "投诉跟卖信件" ,以至于无法在第一封信寄出去后就达到效果。

据说这是BQool " 独家秘笈" 让我们果粉一起学习" 如何正确写出投诉跟卖信件 "

首先要注意的就是 "对象"

1. 自己品牌名称---- A
    ( 授权之  品牌名称 或是 已注册之品牌名称 )

2. 对方(卖家) 品牌名称---- B
    ( 您要投诉之  对象名称 或是 品牌名称 )

Dear  “ B ”, 

It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". 

" A " holds federal trademark registrations in the United States. So  “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without  authorization. See the following ASIN: B001234567 (写自己的 ASIN)

" A " is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of  " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.

While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

(1) Removed all of " A’s " trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed above

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of " A "

以上总共分为 三大重点 首先写出了自己的品牌权利,而后将跟卖卖家之侵权行为做再次强调,最后请侵权卖家立即把所有产品移除。

此模板为完整申诉版,各位守规举之卖家可自行调整段落内容长短! 

务必遵守: 目的明确,简洁明瞭,赶快学起来吧! 查看全部
许多卖家都不清楚如何写出正确 "投诉跟卖信件" ,以至于无法在第一封信寄出去后就达到效果。

据说这是BQool " 独家秘笈" 让我们果粉一起学习" 如何正确写出投诉跟卖信件 "

首先要注意的就是 "对象"

1. 自己品牌名称---- A
    ( 授权之  品牌名称 或是 已注册之品牌名称 )

2. 对方(卖家) 品牌名称---- B
    ( 您要投诉之  对象名称 或是 品牌名称 )

Dear  “ B ”, 

It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". 

" A " holds federal trademark registrations in the United States. So  “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without  authorization. See the following ASIN: B001234567 (写自己的 ASIN)

" A " is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of  " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.

While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

(1) Removed all of " A’s " trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed above

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of " A "

以上总共分为 三大重点 首先写出了自己的品牌权利,而后将跟卖卖家之侵权行为做再次强调,最后请侵权卖家立即把所有产品移除。

此模板为完整申诉版,各位守规举之卖家可自行调整段落内容长短! 

务必遵守: 目的明确,简洁明瞭,赶快学起来吧!

请教各位大神,每天发给客户的催评邮件数量有限制吗?发太多了会不会被亚马逊拦截呀?

回复

亚马逊那些年萌萌 回复了问题 • 3 人关注 • 2 个回复 • 1838 次浏览 • 2017-09-30 16:29 • 来自相关话题

我用非ebay邮箱通过ebay客户订单里面的邮箱联系客户,ebay能监察这些邮件吗?

回复

ebay未来大有可为 回复了问题 • 2 人关注 • 1 个回复 • 2887 次浏览 • 2017-09-11 15:23 • 来自相关话题

有什么好用的邮件营销工具推荐?

回复

ebay fusionzoom(方舟)ERP 回复了问题 • 8 人关注 • 7 个回复 • 2706 次浏览 • 2018-07-12 10:35 • 来自相关话题

你是否有邮件管理的困扰?

回复

运营实操 fusionzoom(方舟)ERP 回复了问题 • 3 人关注 • 2 个回复 • 1266 次浏览 • 2018-07-12 14:10 • 来自相关话题

日本亚马逊索要feedback和review的邮件模版 求回复

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亚马逊最后一次bye 回复了问题 • 4 人关注 • 1 个回复 • 2606 次浏览 • 2017-06-13 12:09 • 来自相关话题

亚马逊辅助工具大全~~~

亚马逊17b2c 发表了文章 • 0 个评论 • 4441 次浏览 • 2017-08-29 15:35 • 来自相关话题

这篇文章包含了运营亚马逊过程中所要用到的全部辅助查询工具(部分工具还写了使用方法),建议大家收藏。

1. 亚马逊关键词工具

Keyword Tool Dominator 生成长尾关键词

http://www.keywordtooldominator.com/

Merchantwords  可以查询到具体类目搜索情况

https://www.merchantwords.com/

Seochat   Amazon、YouTube、谷歌、Bing都能搜索到

http://www.seochat.com/

谷歌关键字规划师   可以批量查询关键字

https://adwords.google.com/

App.scientificseller   不需要注册就能使用

http://app.scientificseller.com/#/

亚马逊自动关键字提示   更精准

https://www.amazon.com/

2.  各国商标查询

美国专利商标查询

打开下面网址,点击Basic Word Mark Search (New User),在Search Term填写需要查询的商标,点击Submit Query提交查询

http://tmsearch.uspto.gov  

马德里体系成员国商标查询(包含115个地区)

http://www.wipo.int/branddb/en/

欧盟商标查询 (里面包含了几乎所有国家的商标局)

打开下面网址,点击TMview 然后点击advanced search选择Designated territories商标局就能查询了

https://www.tmdn.org/

上述的2,3可以查询世界上大多数国家

3. 各国专利局

中国商标局

http://www.pss-system.gov.cn/sipopublicsearch/

portal/index.shtml

欧洲专利局

http://www.epo.org/searching-for-patents.html

美国专利局

https://www.uspto.gov/patents- ... tents

WIPO

https://patentscope.wipo.int/search/en/search.jsf

以上四个网站基本可以查询到几乎的专利信息,各个网站专利信息都是相互共享的

4. 亚马逊官方邮箱大合集

亚马逊总裁贝索斯的邮箱

 jeff@amazon.com

亚马逊官各站点绩效团队邮箱   使用英文发送邮件

US: seller-performance@amazon.com

UK: seller-performance@amazon.co.uk

FR: performance-vendeur@amazon.fr

DE: verkaeufer-performance@amazon.de

JP: alliance@amazon.co.jp

ES: performance-vendedor@amazon.es

IT: performance-venditore@amazon.it

CA: seller-performance@amazon.ca

亚马逊VE账号申请邮箱

vendorexpress@amazon.com

外观专利侵权

copyright@amazon.com

亚马逊账号冻结后的余额处理

payments-funds@amazon.com

收到恶意攻击或者敲诈邮件投诉邮箱  投诉标题:「feedback abuse report」+「卖家店铺名」

investigate@amazon.com

跟卖投诉入口

从AM后台Contact Seller Support开case投诉

https://sellercentral.amazon.com/hz/contact-us

以权利人身份投诉侵权

https://www.amazon.com/gp/help ... ement

以买家身份test buy投诉

http://www.amazon.com/gp/help/reports/contact-us

亚马逊官方邮箱

notice@amazon.com

seller-evaluation@amazon.com

pq-review@amazon.com

account-confirmation@amazon.com

cn-seller-verification-enquiry@amazon.co.uk

账号不能登录的情况下移除FBA库存的邮箱

payments-investigate@amazon.com

询问你的产品清单,告诉亚马逊你需要移除库存,亚马逊会给你列一张产品和移除库存清单,只需要付清相关费用,告诉他地址,就给你移除库存。

各站点产品质量(PQ)问题申诉邮箱

US:seller-performance-policy@amazon.com

UK:seller-performance-policy@amazon.co.uk

FR:politique-performance-vendeur@amazon.fr

DE:verkaeufer-performance-richtlinie@amazon.de

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx

各站点店铺关闭后货款申诉邮箱

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK:payments-investigate@amazon.co.uk

FR:investigation-amzpayments@amazon.fr

DE:payments-nachforschungen@amazon.de

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

5. 亚马逊链接入口

亚马逊AMS广告

http://aws.amazon.com/cn/webin ... Dh_ls

品牌投诉

https://www.amazon.com/gp/help ... ement

亚马逊卖家后台 其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com

Amazon Business申请

https://gs.amazon.cn/amazon-business.htm

亚马逊全球开店官方数据工具

https://haimai.amazon.cn

亚马逊全球开店规则政策

https://gs.amazon.cn/policy.htm 

亚马逊全球开店官网

https://gs.amazon.cn

测买投诉入口

www.amazon.com/gp/help/reports/infringement

后台帮助主页

https://sellercentral.amazon.c ... ghelp

亚马逊卖家论坛

https://sellercentral.amazon.com/forums

亚马逊各类排行榜

www.amazon.com/Best-Sellers/zgbs

6. FBA费用资料

FBA费用

https://sellercentral.amazon.com/gp/help/201112670

FBA价格计算

https://sellercentral.amazon.c ... en_US

退货处理费

https://sellercentral.amazon.com/gp/help/201112630

退货管理费  一般收取佣金的20%

https://sellercentral.amazon.com/gp/help/200336920

补货费或回仓费

https://sellercentral.amazon.com/gp/help/201725780

计划外服务费用

https://sellercentral.amazon.com/gp/help/201000230

亚马逊物流标签和准备服务费用

ttps://sellercentral.amazon.com/gp/help/201023020

月度库存储存费用

https://sellercentral.amazon.com/gp/help/200612770

长期储存费用

https://sellercentral.amazon.com/gp/help/200684750

合仓费,即库存配置服务费

https://sellercentral.amazon.com/gp/help/200735910

移除订单费用

https://sellercentral.amazon.com/gp/help/200685050

多渠道配送订单的配送费用

https://sellercentral.amazon.com/gp/help/201112650

7. 亚马逊相关政策资料

分类审核  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200333160

查销售权限   其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/hz/myqdashboard

亚马逊佣金比例  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200336920

库存文件模板表格  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/1641

Amazon ExclusivesProgram亚马逊独家销售项目


需全球开店,销售佣金增加5%,exclusive项目产品可有机会获亚马逊邮件和网站首页推广资源,防跟卖非常有效

https://sellercentral.amazon.com/gp/help/202033750

备案关键属性Key attribute选择参考

https://sellercentral.amazon.com/gp/help/200955930

8. 亚马逊相关费用了解

HighVolume Listing Fee

https://sellercentral.amazon.com/gp/help/200336920

Per Item Fee  按件收费,适用个人版

https://sellercentral.amazon.com/gp/help/200336920

Cost of Advertising广告费用

https://sellercentral.amazon.com/gp/help/201963330

Subscription fee 

https://sellercentral.amazon.com/gp/help/200336920

Referral Fee  

https://sellercentral.amazon.com/gp/help/200336920

9. 常用社交工具链接

Pinterest Analytics:https://analytics.pinterest.com/

Facebook Insights:https://www.facebook.com/help/search/?q=insights

Twitter Analytics.:

https://analytics.twitter.com/

Instagram Insights:

https://www.facebook.com/busines ... helpref=faq_content 

Buffer:https://buffer.com/

SocialOomph:https://www.socialoomph.com/

Twitonomy:http://twitonomy.com/

Quintly:https://www.quintly.com/

Cyfe:http://try.cyfe.com/

Audiense:https://audiense.com/

LikeAlyzer:http://likealyzer.com/

Mentionmapp.:http://mentionmapp.com/

Google Alerts:https://www.google.com/alerts


Hootsuite:

https://hootsuite.com/products ... ytics

Followerwonk:https://moz.com/followerwonk/


如有遗漏,欢迎补全~~~~
  查看全部
这篇文章包含了运营亚马逊过程中所要用到的全部辅助查询工具(部分工具还写了使用方法),建议大家收藏。

1. 亚马逊关键词工具

Keyword Tool Dominator 生成长尾关键词

http://www.keywordtooldominator.com/

Merchantwords  可以查询到具体类目搜索情况

https://www.merchantwords.com/

Seochat   Amazon、YouTube、谷歌、Bing都能搜索到

http://www.seochat.com/

谷歌关键字规划师   可以批量查询关键字

https://adwords.google.com/

App.scientificseller   不需要注册就能使用

http://app.scientificseller.com/#/

亚马逊自动关键字提示   更精准

https://www.amazon.com/

2.  各国商标查询

美国专利商标查询

打开下面网址,点击Basic Word Mark Search (New User),在Search Term填写需要查询的商标,点击Submit Query提交查询

http://tmsearch.uspto.gov  

马德里体系成员国商标查询(包含115个地区)

http://www.wipo.int/branddb/en/

欧盟商标查询 (里面包含了几乎所有国家的商标局)

打开下面网址,点击TMview 然后点击advanced search选择Designated territories商标局就能查询了

https://www.tmdn.org/

上述的2,3可以查询世界上大多数国家

3. 各国专利局

中国商标局

http://www.pss-system.gov.cn/sipopublicsearch/

portal/index.shtml

欧洲专利局

http://www.epo.org/searching-for-patents.html

美国专利局

https://www.uspto.gov/patents- ... tents

WIPO

https://patentscope.wipo.int/search/en/search.jsf

以上四个网站基本可以查询到几乎的专利信息,各个网站专利信息都是相互共享的

4. 亚马逊官方邮箱大合集

亚马逊总裁贝索斯的邮箱

 jeff@amazon.com

亚马逊官各站点绩效团队邮箱   使用英文发送邮件

US: seller-performance@amazon.com

UK: seller-performance@amazon.co.uk

FR: performance-vendeur@amazon.fr

DE: verkaeufer-performance@amazon.de

JP: alliance@amazon.co.jp

ES: performance-vendedor@amazon.es

IT: performance-venditore@amazon.it

CA: seller-performance@amazon.ca

亚马逊VE账号申请邮箱

vendorexpress@amazon.com

外观专利侵权

copyright@amazon.com

亚马逊账号冻结后的余额处理

payments-funds@amazon.com

收到恶意攻击或者敲诈邮件投诉邮箱  投诉标题:「feedback abuse report」+「卖家店铺名」

investigate@amazon.com

跟卖投诉入口

从AM后台Contact Seller Support开case投诉

https://sellercentral.amazon.com/hz/contact-us

以权利人身份投诉侵权

https://www.amazon.com/gp/help ... ement

以买家身份test buy投诉

http://www.amazon.com/gp/help/reports/contact-us

亚马逊官方邮箱

notice@amazon.com

seller-evaluation@amazon.com

pq-review@amazon.com

account-confirmation@amazon.com

cn-seller-verification-enquiry@amazon.co.uk

账号不能登录的情况下移除FBA库存的邮箱

payments-investigate@amazon.com

询问你的产品清单,告诉亚马逊你需要移除库存,亚马逊会给你列一张产品和移除库存清单,只需要付清相关费用,告诉他地址,就给你移除库存。

各站点产品质量(PQ)问题申诉邮箱

US:seller-performance-policy@amazon.com

UK:seller-performance-policy@amazon.co.uk

FR:politique-performance-vendeur@amazon.fr

DE:verkaeufer-performance-richtlinie@amazon.de

IT:performance-venditore-politiche-di-condotta@amazon.it

ES:politicas-performance-vendedor@amazon.es

IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx

各站点店铺关闭后货款申诉邮箱

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK:payments-investigate@amazon.co.uk

FR:investigation-amzpayments@amazon.fr

DE:payments-nachforschungen@amazon.de

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in

MX:payments-funds@amazon.com.mx

5. 亚马逊链接入口

亚马逊AMS广告

http://aws.amazon.com/cn/webin ... Dh_ls

品牌投诉

https://www.amazon.com/gp/help ... ement

亚马逊卖家后台 其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com

Amazon Business申请

https://gs.amazon.cn/amazon-business.htm

亚马逊全球开店官方数据工具

https://haimai.amazon.cn

亚马逊全球开店规则政策

https://gs.amazon.cn/policy.htm 

亚马逊全球开店官网

https://gs.amazon.cn

测买投诉入口

www.amazon.com/gp/help/reports/infringement

后台帮助主页

https://sellercentral.amazon.c ... ghelp

亚马逊卖家论坛

https://sellercentral.amazon.com/forums

亚马逊各类排行榜

www.amazon.com/Best-Sellers/zgbs

6. FBA费用资料

FBA费用

https://sellercentral.amazon.com/gp/help/201112670

FBA价格计算

https://sellercentral.amazon.c ... en_US

退货处理费

https://sellercentral.amazon.com/gp/help/201112630

退货管理费  一般收取佣金的20%

https://sellercentral.amazon.com/gp/help/200336920

补货费或回仓费

https://sellercentral.amazon.com/gp/help/201725780

计划外服务费用

https://sellercentral.amazon.com/gp/help/201000230

亚马逊物流标签和准备服务费用

ttps://sellercentral.amazon.com/gp/help/201023020

月度库存储存费用

https://sellercentral.amazon.com/gp/help/200612770

长期储存费用

https://sellercentral.amazon.com/gp/help/200684750

合仓费,即库存配置服务费

https://sellercentral.amazon.com/gp/help/200735910

移除订单费用

https://sellercentral.amazon.com/gp/help/200685050

多渠道配送订单的配送费用

https://sellercentral.amazon.com/gp/help/201112650

7. 亚马逊相关政策资料

分类审核  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200333160

查销售权限   其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/hz/myqdashboard

亚马逊佣金比例  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/200336920

库存文件模板表格  其它站点只需把com换成对应的后缀则可,如英国co.uk

https://sellercentral.amazon.com/gp/help/1641

Amazon ExclusivesProgram亚马逊独家销售项目


需全球开店,销售佣金增加5%,exclusive项目产品可有机会获亚马逊邮件和网站首页推广资源,防跟卖非常有效

https://sellercentral.amazon.com/gp/help/202033750

备案关键属性Key attribute选择参考

https://sellercentral.amazon.com/gp/help/200955930

8. 亚马逊相关费用了解

HighVolume Listing Fee

https://sellercentral.amazon.com/gp/help/200336920

Per Item Fee  按件收费,适用个人版

https://sellercentral.amazon.com/gp/help/200336920

Cost of Advertising广告费用

https://sellercentral.amazon.com/gp/help/201963330

Subscription fee 

https://sellercentral.amazon.com/gp/help/200336920

Referral Fee  

https://sellercentral.amazon.com/gp/help/200336920

9. 常用社交工具链接

Pinterest Analytics:https://analytics.pinterest.com/

Facebook Insights:https://www.facebook.com/help/search/?q=insights

Twitter Analytics.:

https://analytics.twitter.com/

Instagram Insights:

https://www.facebook.com/busines ... helpref=faq_content 

Buffer:https://buffer.com/

SocialOomph:https://www.socialoomph.com/

Twitonomy:http://twitonomy.com/

Quintly:https://www.quintly.com/

Cyfe:http://try.cyfe.com/

Audiense:https://audiense.com/

LikeAlyzer:http://likealyzer.com/

Mentionmapp.:http://mentionmapp.com/

Google Alerts:https://www.google.com/alerts


Hootsuite:

https://hootsuite.com/products ... ytics

Followerwonk:https://moz.com/followerwonk/


如有遗漏,欢迎补全~~~~
 

亚马逊卖家要怎么用邮件维护店铺老客户

运营实操Charlotter 发表了文章 • 2 个评论 • 3008 次浏览 • 2017-06-21 10:05 • 来自相关话题

最近一段时间,亚马逊为打击虚假评论,频频出手,很多新手卖家都是有苦不能言。刷单,花钱买流量显然在亚马逊上已经行不通了。虽然还是可以进行一下站内站外引流,做做cpc广告啥的,但是也难为住了不少亚马逊卖家。

我觉着吸引新客户固然重要,但是我们其实可以逆向思维一下,在老客户身上费点心思会不会比新客户的效果更好呢?毕竟,老客户才是最精准的核心购买群体,不要忘了,亚马逊本身光Prime会员就有6500万人,消费群体庞大,再加上一些非会员客户,何愁没流量?只要你不是来亚马逊打酱油的,那就要在引流老客户上多下点功夫,首先邮件是最好的沟通手段。

亚马逊老客户邮件,你们知道要怎么发吗?毕竟老客户才是真正维护亚马逊店铺之本,他们要是没了,可不是旧的不去新的不来,而是新老客户集体都失去,损失惨重啊。因此,维护亚马逊老客户成为至关重要的事情。是时候发邮件,维系一下顾客跟卖家的感情了。

1.如何找出老客户的邮箱信息

一般情况下,发FBA的卖家可以到report — fulfillment — amazon fulfilled shipments查找,里面就有你想要的亚马逊老客户的邮箱。

Prime买家是亚马逊平台最忠实且最活跃的买家,通过此维度来对卖家进行分类,至少在联系对方的时候都可以专门的指出对方是Prime Member所以特此联系xxx。

2. Prime买家一定要标出来

Prime买家是亚马逊最好的朋友,他们凡是购物都会在亚马逊上进行,所以,如果你有Prime买家,一定要打几号标出来,要区别对待,一定要让他们享受到从所谓有的高档体验感,那么,维护亚马逊老客户的事情,你已经成功了一半。

3.曾经的帮你写过评论的亚马逊买家

这些可以维护,尤其是你通过折扣手段吸引过来的买家。

4.以邮箱Email为买家姓名

每个买家只有一个邮箱,如此区分他们当然是最好不过的,而且需要记住一件事情,近日,亚马逊准许买家拒收亚马逊卖家的邮件,所以,如果卖家发邮件,发现拒收的情况,自己也要记下这个卖家的邮箱号,提醒自己不要再发邮件给这个买家。

最后,自然是邮件的内容了,这个没有模板可以抄,个人建议,看你与这个买家之间的互动,他在你店铺的成交量有多少,通过成交量的多少,来给买家多大的优惠与折扣。

要想老客户回头购买产品,产品本身质量好这个肯定是最重要的,其次还要用户体验好,售前售后服务好,再加上卖家的一些优惠营销活动。如果没有这些,就算卖家的前期工作做得再到位,邮件写得再动人,还是会被客户毅然决然地抛弃。因此,想要激活老客户,提高转化率,增加销售额,卖家们不仅要修炼好收集分析客户信息、适时发送有说服力邮件的外功,还要注重保障产品和服务质量、提高用户体验的内功。只有内外兼修才能在竞争激烈的跨境电商市场上,站稳脚跟,赢得买家青睐。 查看全部
timg.jpg
最近一段时间,亚马逊为打击虚假评论,频频出手,很多新手卖家都是有苦不能言。刷单,花钱买流量显然在亚马逊上已经行不通了。虽然还是可以进行一下站内站外引流,做做cpc广告啥的,但是也难为住了不少亚马逊卖家。

我觉着吸引新客户固然重要,但是我们其实可以逆向思维一下,在老客户身上费点心思会不会比新客户的效果更好呢?毕竟,老客户才是最精准的核心购买群体,不要忘了,亚马逊本身光Prime会员就有6500万人,消费群体庞大,再加上一些非会员客户,何愁没流量?只要你不是来亚马逊打酱油的,那就要在引流老客户上多下点功夫,首先邮件是最好的沟通手段。

亚马逊老客户邮件,你们知道要怎么发吗?毕竟老客户才是真正维护亚马逊店铺之本,他们要是没了,可不是旧的不去新的不来,而是新老客户集体都失去,损失惨重啊。因此,维护亚马逊老客户成为至关重要的事情。是时候发邮件,维系一下顾客跟卖家的感情了。

1.如何找出老客户的邮箱信息

一般情况下,发FBA的卖家可以到report — fulfillment — amazon fulfilled shipments查找,里面就有你想要的亚马逊老客户的邮箱。

Prime买家是亚马逊平台最忠实且最活跃的买家,通过此维度来对卖家进行分类,至少在联系对方的时候都可以专门的指出对方是Prime Member所以特此联系xxx。

2. Prime买家一定要标出来

Prime买家是亚马逊最好的朋友,他们凡是购物都会在亚马逊上进行,所以,如果你有Prime买家,一定要打几号标出来,要区别对待,一定要让他们享受到从所谓有的高档体验感,那么,维护亚马逊老客户的事情,你已经成功了一半。

3.曾经的帮你写过评论的亚马逊买家

这些可以维护,尤其是你通过折扣手段吸引过来的买家。

4.以邮箱Email为买家姓名

每个买家只有一个邮箱,如此区分他们当然是最好不过的,而且需要记住一件事情,近日,亚马逊准许买家拒收亚马逊卖家的邮件,所以,如果卖家发邮件,发现拒收的情况,自己也要记下这个卖家的邮箱号,提醒自己不要再发邮件给这个买家。

最后,自然是邮件的内容了,这个没有模板可以抄,个人建议,看你与这个买家之间的互动,他在你店铺的成交量有多少,通过成交量的多少,来给买家多大的优惠与折扣。

要想老客户回头购买产品,产品本身质量好这个肯定是最重要的,其次还要用户体验好,售前售后服务好,再加上卖家的一些优惠营销活动。如果没有这些,就算卖家的前期工作做得再到位,邮件写得再动人,还是会被客户毅然决然地抛弃。因此,想要激活老客户,提高转化率,增加销售额,卖家们不仅要修炼好收集分析客户信息、适时发送有说服力邮件的外功,还要注重保障产品和服务质量、提高用户体验的内功。只有内外兼修才能在竞争激烈的跨境电商市场上,站稳脚跟,赢得买家青睐。

最新国外钓鱼邮件预警~骗子高招又升级了

纠纷Miss . lemon 发表了文章 • 0 个评论 • 1921 次浏览 • 2017-02-05 16:27 • 来自相关话题

今天David收到一封email, 显示是我合作多年的老客户,包括发件人、邮件内容、邮件落款等都和本人的客户一致,要不是我仔细看了下,还真会上当受骗,为此在这分享给大家。如果感觉本文对你有益请转发朋友圈或你的外贸朋友,以免有人上当中计。

首先,分析下我收到的这封email:

pls view attachment 1

email标题就是客户的真实公司名称,看不出猫腻

发件人邮箱地址是客户邮箱地址,没毛病。(骗子用的代发email工具将发件人地址改成客户的,David这里就不介绍此类代发email工具了)

附件格式——pdf.gz (非常规文件格式,开始怀疑)

邮件内容因为标题发件人都是客户名称,第一眼感觉也没什么问题,以为客户又下了一个大单子。

落款为客户名字,没有问题。

其次,针对疑点开始论证:

直接联系客户问其是否给我发了此email .

客户回复如下:

pls view attachment 2

这骗子够可爱的,竟然将相同的邮件也发给我的客户,断定此email 为钓鱼邮件。

David教你Email 防骗小技巧:

先看收件人邮箱是不是你自己的邮箱,

其次看邮件内容是否很模糊不明确,大多骗子邮件内容都是让你下载附件合同或者点击链接,(如实在想下载记得及时进行杀毒软件查杀是否有病毒)。

David提醒大家,现在有email代发工具可以按发件人意向随意更改发件人,收件人邮箱地址,看起来和你原本联系人一样,蒙蔽你的双眼。所以大家除了注意第1条外,一定要注意2.3条。

最保险的办法,如果感觉此邮件亦真亦假及时和客户直接电话或聊天工具联系确认。










  查看全部
今天David收到一封email, 显示是我合作多年的老客户,包括发件人、邮件内容、邮件落款等都和本人的客户一致,要不是我仔细看了下,还真会上当受骗,为此在这分享给大家。如果感觉本文对你有益请转发朋友圈或你的外贸朋友,以免有人上当中计。

首先,分析下我收到的这封email:

pls view attachment 1

email标题就是客户的真实公司名称,看不出猫腻

发件人邮箱地址是客户邮箱地址,没毛病。(骗子用的代发email工具将发件人地址改成客户的,David这里就不介绍此类代发email工具了)

附件格式——pdf.gz (非常规文件格式,开始怀疑)

邮件内容因为标题发件人都是客户名称,第一眼感觉也没什么问题,以为客户又下了一个大单子。

落款为客户名字,没有问题。

其次,针对疑点开始论证:

直接联系客户问其是否给我发了此email .

客户回复如下:

pls view attachment 2

这骗子够可爱的,竟然将相同的邮件也发给我的客户,断定此email 为钓鱼邮件。

David教你Email 防骗小技巧:

先看收件人邮箱是不是你自己的邮箱,

其次看邮件内容是否很模糊不明确,大多骗子邮件内容都是让你下载附件合同或者点击链接,(如实在想下载记得及时进行杀毒软件查杀是否有病毒)。

David提醒大家,现在有email代发工具可以按发件人意向随意更改发件人,收件人邮箱地址,看起来和你原本联系人一样,蒙蔽你的双眼。所以大家除了注意第1条外,一定要注意2.3条。

最保险的办法,如果感觉此邮件亦真亦假及时和客户直接电话或聊天工具联系确认。

1.jpg


2.jpg

 

十万好评卖家的高开启率电邮标题!

亚马逊万花筒 发表了文章 • 0 个评论 • 1498 次浏览 • 2017-02-05 16:20 • 来自相关话题

话不多说,直接进入重点。电邮的方便及重要性小伙伴们应该都清楚,给你个数据参考下,在去年2016估计是有46亿个启用的电邮账号,预估在2019会成长到55亿个电邮账号,电邮几乎是每个人必须有,你无法避免的,做电商的你更不用说了。

以常理来说吧,大部份人收到电邮后会不会开启这电邮的关键就在于标题。如果说你的标题能吸引买家的注意,那你已经成功了一半,能够打开这封电邮那代表你的标题肯定写的非常好。哪些方式可以尝试?咱们继续往下看

首先,电邮标题长度要短,用字简单易懂。

根据统计,超过40%的电邮是在手机上打开的,如果标题太长而被屏幕给断了,大多数人估计是会直接跳过的。标题内容也尽量缩短且用字也别太复杂难懂。(人家上班一整天已经挺辛苦,就别再折磨别人了,行吗?)给你举个实际点的例子,与其说 “Leave a Review for Your Recent Purchase – Order #2518762” , 还不如“Leave a Review for Your Recent Purchase” 这样看起来是不是轻松些?标题还让人想点进去看下自己到底买了些什麽,岂不是一举两得。

第二点,标题让买家产生共鸣。

通常会建议标题可以加入买家姓名、当地城市地名甚至是节庆标语来引起买家的注意。另外在用字上与其说 "你”不如使用 "您" 在礼貌上更适合,更能让买家感受到这封电邮和他有更多的关联性。但要特别留意许多垃圾电邮也会在标题里放上买家的姓名,如果你仍坚持要放入,请记得确认电邮内容对于买家是有实质帮助的目的来降低被归类系统成垃圾电邮的风险。比如说针对在圣诞节之前的订单,你可说 (注意:仅供参考)“Tis the Season We Appreciate Your Recent Purchase at (你的店铺名)Why Not Leave Us a Feedback?”老外可是特别注重这些重要季节,加入这类型问候语能更有效抓住买家的注意。

第三点,具争议性或是有趣的标题内容来吸引买家点击。

你我都明白,好的电邮标题必须抓住买家的目光,小伙伴们如果能使用具争议性的标题内容肯定能达到实质的效果。但你说这类的标题带来的效果一定好?这就没人能保证了,有时后会意外带来更多好处,但不可避免的坏处也是有的。如何在这争议性的标题内容上取得一个平衡将会是小伙伴们需要好好思考的地方。这类的标题内容我们时常在新闻标题上出现,让读者看了都心痒痒想明白到底发生了什麽事,进而让买家必须得点击进去看明白。给个建议,小伙伴在使用这类标题时前提必须得清楚了解买家个性,可别因此引导买家往错误的方向去思考,最后换来的差评或客诉要收拾可是小伙伴你自己呀,想清楚再做决定!这麽说好了,和一般的标题作比较"Leave a Review for Your Recent Purchase – Order #2518762"你可以说"Find Your Order Now for a Chance to Improve Your Shopping Experience!"似乎让标题看起来更加有趣些?

第四点,数据化你的标题内容

不得不说,文字标题里有些数字就是比较能吸引人目光,这是为什麽 ? 很简单,咱们人类脑袋对数字就是比较敏感,没什麽特别原因。在你的电邮标题内容上加几个数字,就是能吸引某些人去点击。在这边你可以写说"Leave Us a Feedback for Your Recent $(订单总金额)Purchase from Amazon”看到这订单金额,你很难不多留意下吧。

第五点,用问句来作为标题结尾

别怀疑,你没看错,标题使用问句做结尾竟然能有如此效果,是的,问句电邮标题确实能提高电邮开启率。为什麽这麽说,通常问句能和买家的好奇心产生相呼应作用,进而让买家去开启电邮想了解问题的答案,所以说不难看到有些电邮标题也会采用类似的写法。举个例子给你参考下(注意:仅供参考) “Hello, (买家名称),Thank You for Shopping at(你的店铺名)How was Your Overall Experience with Us?"使用问句来做结尾是不是看起来对买家会更亲切些,更能感到这电邮是关切他们的购物经验。 查看全部
话不多说,直接进入重点。电邮的方便及重要性小伙伴们应该都清楚,给你个数据参考下,在去年2016估计是有46亿个启用的电邮账号,预估在2019会成长到55亿个电邮账号,电邮几乎是每个人必须有,你无法避免的,做电商的你更不用说了。

以常理来说吧,大部份人收到电邮后会不会开启这电邮的关键就在于标题。如果说你的标题能吸引买家的注意,那你已经成功了一半,能够打开这封电邮那代表你的标题肯定写的非常好。哪些方式可以尝试?咱们继续往下看

首先,电邮标题长度要短,用字简单易懂。

根据统计,超过40%的电邮是在手机上打开的,如果标题太长而被屏幕给断了,大多数人估计是会直接跳过的。标题内容也尽量缩短且用字也别太复杂难懂。(人家上班一整天已经挺辛苦,就别再折磨别人了,行吗?)给你举个实际点的例子,与其说 “Leave a Review for Your Recent Purchase – Order #2518762” , 还不如“Leave a Review for Your Recent Purchase” 这样看起来是不是轻松些?标题还让人想点进去看下自己到底买了些什麽,岂不是一举两得。

第二点,标题让买家产生共鸣。

通常会建议标题可以加入买家姓名、当地城市地名甚至是节庆标语来引起买家的注意。另外在用字上与其说 "你”不如使用 "您" 在礼貌上更适合,更能让买家感受到这封电邮和他有更多的关联性。但要特别留意许多垃圾电邮也会在标题里放上买家的姓名,如果你仍坚持要放入,请记得确认电邮内容对于买家是有实质帮助的目的来降低被归类系统成垃圾电邮的风险。比如说针对在圣诞节之前的订单,你可说 (注意:仅供参考)“Tis the Season We Appreciate Your Recent Purchase at (你的店铺名)Why Not Leave Us a Feedback?”老外可是特别注重这些重要季节,加入这类型问候语能更有效抓住买家的注意。

第三点,具争议性或是有趣的标题内容来吸引买家点击。

你我都明白,好的电邮标题必须抓住买家的目光,小伙伴们如果能使用具争议性的标题内容肯定能达到实质的效果。但你说这类的标题带来的效果一定好?这就没人能保证了,有时后会意外带来更多好处,但不可避免的坏处也是有的。如何在这争议性的标题内容上取得一个平衡将会是小伙伴们需要好好思考的地方。这类的标题内容我们时常在新闻标题上出现,让读者看了都心痒痒想明白到底发生了什麽事,进而让买家必须得点击进去看明白。给个建议,小伙伴在使用这类标题时前提必须得清楚了解买家个性,可别因此引导买家往错误的方向去思考,最后换来的差评或客诉要收拾可是小伙伴你自己呀,想清楚再做决定!这麽说好了,和一般的标题作比较"Leave a Review for Your Recent Purchase – Order #2518762"你可以说"Find Your Order Now for a Chance to Improve Your Shopping Experience!"似乎让标题看起来更加有趣些?

第四点,数据化你的标题内容

不得不说,文字标题里有些数字就是比较能吸引人目光,这是为什麽 ? 很简单,咱们人类脑袋对数字就是比较敏感,没什麽特别原因。在你的电邮标题内容上加几个数字,就是能吸引某些人去点击。在这边你可以写说"Leave Us a Feedback for Your Recent $(订单总金额)Purchase from Amazon”看到这订单金额,你很难不多留意下吧。

第五点,用问句来作为标题结尾

别怀疑,你没看错,标题使用问句做结尾竟然能有如此效果,是的,问句电邮标题确实能提高电邮开启率。为什麽这麽说,通常问句能和买家的好奇心产生相呼应作用,进而让买家去开启电邮想了解问题的答案,所以说不难看到有些电邮标题也会采用类似的写法。举个例子给你参考下(注意:仅供参考) “Hello, (买家名称),Thank You for Shopping at(你的店铺名)How was Your Overall Experience with Us?"使用问句来做结尾是不是看起来对买家会更亲切些,更能感到这电邮是关切他们的购物经验。

与customers沟通技巧20招,私藏模板拿来分享~

售后嗅嗅 发表了文章 • 5 个评论 • 3228 次浏览 • 2016-06-22 11:09 • 来自相关话题

1)付款阶段 

1,A,买家未付款催单技巧:(Awaiting Payment) 

Dear valued Customer, 

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you! 

Seller ID 

B,款项正在审核阶段(Pending payment verification) 

Dear Valued Customer, 

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us. 
Thank you ! 

Seller ID 

2)订单付完款后,发货前 

2,买家下完单,但是缺货断货,可推荐其他产品或者同意退款,询问买家意见 

Dear Valued Customer, 

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. 
We look forwarding to hearing from you soon. 
Thank you. 

Seller ID 

3)买家所在的国家地址较偏远,不能包邮,建议买家补运费 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. 
We are sorry for any inconvenience this may have caused. Please let us know which you prefer. 
Thank you. 

Seller ID 

4)买家选择的是DHL发货,但是卖家只能用E-邮宝或者小包发货,询问买家是否愿意接受? 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL(四大快递) at this point. We can only ship your item(s) via E-packet (或者其他的货运方式)which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. 
We look forward to hearing from you soon. 
Thank you. 

Seller ID 

5)卖家不能正常发货(例如春节长假),请买家同意延长备货期 

Dear Valued Customer, 

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it? 
Thank you for your understanding and patience. 

Seller ID 

3 发货后 

6)卖家发货了,告知买家发货方式和查询网址 

Dear customer, 

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates. 
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us. 
Thank you. 

Seller ID 

7)货物被物流公司丢失,询问买家是否同意重新发货? 

Dear Valued Customer, 

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused 
Thank you. 

SellerID 

8)货物正常在途,请买家等待 

Dear Valued Customer, 

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered. 
Best Regards! 

Seller ID 

9)货物到达买家海关,请买家去清关(确认买家需要交关税的情况) 

Dear Valued Customer, 

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay. 
If you have any questions, please feel free to contact us directly and we will be glad to assist you. 
Thank you. 

Seller ID 

10)货物妥投,但是妥投的具体地址和签收人不一致,请买家再次核实 

Dear Valued Customer, 

Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package. 
If you have not yet received your package, please feel free to contact us directly. Thank you. 

Seller ID 

11)官网查询买家已签收包裹,提醒买家确认收货并留好评 

Dear Valued customer, 

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback. 
If you have any questions, please feel free to contact us. 
Thank you! 

Seller ID 

4 买家开启纠纷(包括普通纠纷和平台纠纷) 

12)买家投诉货物与描述不符,询问具体原因和请买家提供证据 

Dear Valued Customer, 

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time. 

Seller ID 

13)买家投诉部分收到货物,询问具体收到的数量,考虑补发 

Dear Valued Customer, 

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution. 
Thank you for your time. 

Seller ID 

14)买家将纠纷升级到平台,继续跟买家沟通 

Dear Valued Customer, 

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution. 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

15)纠纷升级到平台,等待平台纠纷专员裁决期间,仍争取跟买家沟通 

Dear Valued Customer, 

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally. 
Could you please propose a solution to the current problem you are having? 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

16)如果买家收到的货确实货不对版或者质量问题,也提供了证据给您,询问买家的方案 

Dear Valued Customer, 

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible. 
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况). 
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund. 

Please let us know which option you would prefer. 
Thank you! 

Seller ID 

17)如果买家接受了部分退款,保留货物的意见,告知会同意部分退款或者找客服帮忙 

Dear Valued Customer, 

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”. 
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us. 
Thank you 

Seller ID 

18)如果买家就是不喜欢收到的货(自身原因),坚持就要退货,可告知买家风险 

Dear Valued Customer, 

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund. 
Please note that you will have to pay the shipping fee for returning the item(s). 
Below is our return shipping address: 
(详细英文退货地址:包括收件人姓名,电话,邮编,买家需要选择的货运方式和申报价格等) 
Contact name: 
shipping address: 
Zip Code: 
Tel: (required) 
Kind reminder: 
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel. 

Please let me know the shipment tracking number once you have shipped the package. 
Thank you, 

Seller ID 

19)同意买家退货,询问买家退货进度 

Dear Valued Customer, 

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods. 
We look forward to hearing from you soon. 
Thank you! 

Seller ID 

20)收到买家的退货,同意退款给买家,希望下次可以再合作 

Dear Valued Customer, 

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards! 

Seller ID

希望可以为我点赞哦,谢谢大家!
  查看全部
1)付款阶段 

1,A,买家未付款催单技巧:(Awaiting Payment) 

Dear valued Customer, 

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you! 

Seller ID 

B,款项正在审核阶段(Pending payment verification) 

Dear Valued Customer, 

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us. 
Thank you ! 

Seller ID 

2)订单付完款后,发货前 

2,买家下完单,但是缺货断货,可推荐其他产品或者同意退款,询问买家意见 

Dear Valued Customer, 

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. 
We look forwarding to hearing from you soon. 
Thank you. 

Seller ID 

3)买家所在的国家地址较偏远,不能包邮,建议买家补运费 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. 
We are sorry for any inconvenience this may have caused. Please let us know which you prefer. 
Thank you. 

Seller ID 

4)买家选择的是DHL发货,但是卖家只能用E-邮宝或者小包发货,询问买家是否愿意接受? 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL(四大快递) at this point. We can only ship your item(s) via E-packet (或者其他的货运方式)which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. 
We look forward to hearing from you soon. 
Thank you. 

Seller ID 

5)卖家不能正常发货(例如春节长假),请买家同意延长备货期 

Dear Valued Customer, 

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it? 
Thank you for your understanding and patience. 

Seller ID 

3 发货后 

6)卖家发货了,告知买家发货方式和查询网址 

Dear customer, 

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates. 
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us. 
Thank you. 

Seller ID 

7)货物被物流公司丢失,询问买家是否同意重新发货? 

Dear Valued Customer, 

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused 
Thank you. 

SellerID 

8)货物正常在途,请买家等待 

Dear Valued Customer, 

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered. 
Best Regards! 

Seller ID 

9)货物到达买家海关,请买家去清关(确认买家需要交关税的情况) 

Dear Valued Customer, 

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay. 
If you have any questions, please feel free to contact us directly and we will be glad to assist you. 
Thank you. 

Seller ID 

10)货物妥投,但是妥投的具体地址和签收人不一致,请买家再次核实 

Dear Valued Customer, 

Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package. 
If you have not yet received your package, please feel free to contact us directly. Thank you. 

Seller ID 

11)官网查询买家已签收包裹,提醒买家确认收货并留好评 

Dear Valued customer, 

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback. 
If you have any questions, please feel free to contact us. 
Thank you! 

Seller ID 

4 买家开启纠纷(包括普通纠纷和平台纠纷) 

12)买家投诉货物与描述不符,询问具体原因和请买家提供证据 

Dear Valued Customer, 

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time. 

Seller ID 

13)买家投诉部分收到货物,询问具体收到的数量,考虑补发 

Dear Valued Customer, 

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution. 
Thank you for your time. 

Seller ID 

14)买家将纠纷升级到平台,继续跟买家沟通 

Dear Valued Customer, 

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution. 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

15)纠纷升级到平台,等待平台纠纷专员裁决期间,仍争取跟买家沟通 

Dear Valued Customer, 

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally. 
Could you please propose a solution to the current problem you are having? 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

16)如果买家收到的货确实货不对版或者质量问题,也提供了证据给您,询问买家的方案 

Dear Valued Customer, 

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible. 
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况). 
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund. 

Please let us know which option you would prefer. 
Thank you! 

Seller ID 

17)如果买家接受了部分退款,保留货物的意见,告知会同意部分退款或者找客服帮忙 

Dear Valued Customer, 

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”. 
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us. 
Thank you 

Seller ID 

18)如果买家就是不喜欢收到的货(自身原因),坚持就要退货,可告知买家风险 

Dear Valued Customer, 

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund. 
Please note that you will have to pay the shipping fee for returning the item(s). 
Below is our return shipping address: 
(详细英文退货地址:包括收件人姓名,电话,邮编,买家需要选择的货运方式和申报价格等) 
Contact name: 
shipping address: 
Zip Code: 
Tel: (required) 
Kind reminder: 
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel. 

Please let me know the shipment tracking number once you have shipped the package. 
Thank you, 

Seller ID 

19)同意买家退货,询问买家退货进度 

Dear Valued Customer, 

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods. 
We look forward to hearing from you soon. 
Thank you! 

Seller ID 

20)收到买家的退货,同意退款给买家,希望下次可以再合作 

Dear Valued Customer, 

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards! 

Seller ID

希望可以为我点赞哦,谢谢大家!
 

如何警告跟卖seller?简单粗暴的邮件模板学起来

跟卖moss 发表了文章 • 0 个评论 • 3532 次浏览 • 2016-06-21 11:31 • 来自相关话题

许多卖家都不清楚如何写出正确 "投诉跟卖信件" ,以至于无法在第一封信寄出去后就达到效果。

据说这是BQool " 独家秘笈" 让我们果粉一起学习" 如何正确写出投诉跟卖信件 "

首先要注意的就是 "对象"

1. 自己品牌名称---- A
    ( 授权之  品牌名称 或是 已注册之品牌名称 )

2. 对方(卖家) 品牌名称---- B
    ( 您要投诉之  对象名称 或是 品牌名称 )

Dear  “ B ”, 

It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". 

" A " holds federal trademark registrations in the United States. So  “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without  authorization. See the following ASIN: B001234567 (写自己的 ASIN)

" A " is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of  " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.

While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

(1) Removed all of " A’s " trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed above

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of " A "

以上总共分为 三大重点 首先写出了自己的品牌权利,而后将跟卖卖家之侵权行为做再次强调,最后请侵权卖家立即把所有产品移除。

此模板为完整申诉版,各位守规举之卖家可自行调整段落内容长短! 

务必遵守: 目的明确,简洁明瞭,赶快学起来吧! 查看全部
许多卖家都不清楚如何写出正确 "投诉跟卖信件" ,以至于无法在第一封信寄出去后就达到效果。

据说这是BQool " 独家秘笈" 让我们果粉一起学习" 如何正确写出投诉跟卖信件 "

首先要注意的就是 "对象"

1. 自己品牌名称---- A
    ( 授权之  品牌名称 或是 已注册之品牌名称 )

2. 对方(卖家) 品牌名称---- B
    ( 您要投诉之  对象名称 或是 品牌名称 )

Dear  “ B ”, 

It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". 

" A " holds federal trademark registrations in the United States. So  “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.

Therefore, we demand that you immediately remove all listings on Amazon.com in which “ B ”utilizes our trademarks and images protected by copyright.

“ B ” currently has at least one listing on Amazon.com for products that utilize“ A’s” trademarks and/or copyrights without  authorization. See the following ASIN: B001234567 (写自己的 ASIN)

" A " is the only entity authorized to provide authorization to sell its products on Amazon.com. Your listing constitutes a violation of  " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.

“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.

While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:

(1) Removed all of " A’s " trademarks and copyright material from your Amazon.com listings and any other website or public display you operate;
(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed above

Failure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to Amazon.com as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on Amazon.com.

Thank you for your attention to this matter. Please contact us if you have any questions.

Legal on behalf of " A "

以上总共分为 三大重点 首先写出了自己的品牌权利,而后将跟卖卖家之侵权行为做再次强调,最后请侵权卖家立即把所有产品移除。

此模板为完整申诉版,各位守规举之卖家可自行调整段落内容长短! 

务必遵守: 目的明确,简洁明瞭,赶快学起来吧!