对节假日等可预测的邮递延误进行解释

Dear ***,

Thank you for your purchase and prompt payment. China will be observing a public holiday (Spring Festival )from ****. As such, all shipping services will be unavailable during this time and may cause a delay in the delivery of your item for several days.

We will promptly ship your item when the post office re-opens on ***. If you have any concerns, please contact us through eBay message. Thank you for your understanding and patience.

Yours Sincerely.

***（the seller ID）
***（the seller store URL） 查看全部

Dear ,
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards


译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！
提示：请根据您产品自身特点对描述内容进行修改。
已付款订单


Dear ,
Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the trackin number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！
提示：请填上您的订单号和发货天数。
发货后


Dear ,
The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!
Best Regards
译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。
提示：请填写订单号、发货单号、运输方式和发货日期。
询问是否收到货


Dear ,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！
Best Regards
译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。

客户投诉产品质量有问题


Dear ,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。
提示：请根据投诉的实际情况进行更改。
订单完成


Dear ,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。

提醒买家给自己留评价


Dear ,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards


译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。
货物断货


Dear ,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them outXXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！


提示：请在横线处添加同类产品的链接。
折扣


Dear ,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time. 
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提供的折扣。
买家议价


Dear ,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!


译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！
提示：请添加希望买家购买的件数和您所能提供的折扣。
大量订单询价


Dear ,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply. 
Regards！


译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
提示：请填写你产品的价格，购买件数和优惠价格。
买家要求免运费


Dear ,
Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.
译文：很抱歉，到XXXXXXXXXXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。
提示：请填写地区和运费折扣。
未付款订单改完价格再次催款


Dear ,
We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with. 
Best regards!
译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。
提示：请填写运费折扣。
没有好评，买家对于你的产品表示怀疑 


Dear ,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you. 
Regards


译文：我很高兴收到你的邮件。虽然我在DHgate没有多少评价，但我一直在Ebay做业务多年，我对我的产品很有信心。此外DHgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。
发货几天后买家没收到货


Dear ,
We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXXXXX. 
I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。
提示：请填写发货日期和货运单号。
向买家推荐新品


Dear ,
As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.

Regards
译文：随着圣诞节/新年/……的来临，我们发现XXXXXXXXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXXXXXXX产品。请单击下面链接XXXXXXXXXXXXXXXXXXXXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
提示：请填写产品名称、产品链接地址和购买件数。
收到好评后


Dear ,

Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you
译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。
买家询问是否有直销航运


Dear ,
We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
  查看全部

一、如何处理Shopee的退款退货请求在Shopee Guarantee保护期内，买家可以在Shopee平台就以下情况下提出退款退货请求。
1. 买家没有收到货物
2. 买家收到错误的产品（错误的尺码，颜色，品类）
3. 买家收到损坏或有瑕疵的产品
当买家发起相关申请后，相关订单会显示在【首页】-【我的销售】-【退款/退货】下， 并且商家还会收到来自Shopee的邮件 提醒卖家有买家发起了退款、退货申请 。点击【回应】进入【我的销售】【退款退货详情】便可查看【买家退货原因】。 有效【回应】操作为点击【退款】或者【向虾皮提出争议】 。卖家可以与买家通过聊聊功能沟通并参考以下列表（处理Shopee的退款退货请求具体操作指导）在指定时间进行
【回应】操作，以避免自动退款给买家或者进入申诉后需要的长时间处理。











二、处理Shopee的退款退货请求具体操作指导





















教程指导买家点击【Extend Shopee Guarantee】延长收货时间
Step 1. 通过聊聊发送订单给买家，让买家点击进入【order detail】
Step 2. 进入【order detail】之后滑到最低端，可以看到【Extend Shopee Guarantee】，点击【
Extend Shopee Guarantee】既可以延长时间





  查看全部

马上又到一年一度的圣诞节了，我相信这段时间很多人已经开始考虑要送什么样的礼物给客户。什么样的礼物才会让客户记住你，并给你们以后的合作带来一个非常不错的开始。

现在很多的帖子都提倡给海外客户送一些具有中国特色的礼物，如：青花瓷，筷子，中国结，丝巾等等。其实这样的礼物可能你的客户已经收腻了，还有很多人喜欢给客户送中国的茶叶，这样也是很唐突的，因为国外的人一般是喝不惯我们的茶叶，他们的口味都是红茶，调配茶，花茶等等，你送绿茶，可能会起到反作用。

下面给大家介绍几款礼物：

女士专用礼品






比如精致的刺绣手提包，或者旗袍，当然也可以是儿童旗袍，或者刺绣杯垫，名片夹，靠枕套等等这些充满中国风的精致礼物，这类礼物可以送给女客户，也可以送给男客户的太太和女儿。

工艺品
一些小巧而精致的工艺品，不要太大，感觉很廉价。用大个的价位去买一个小巧的工艺品，质地肯定比大的要好很多。这类礼物在邮寄的时候一定要特别仔细，没有哪个客户高兴收到一份破碎的礼物。




手工DIY
老外都喜欢亲手制作的一些礼物，一般收到这类礼物，他们会非常感动。所以剪纸，十字绣，手工包，亲手制作的贺卡，都会给你带来一次不一样的收获。




制礼物
这类的产品就要自己好好琢磨了，如把客户的照片制作成刺绣画，老外都喜欢在家里的墙壁上挂自己的肖像画。也可以在淘宝上挑一块漂亮的石头，把客户的中文名字发音刻成印章，配合印泥送给客户，这个也一定会给他留下深刻的印象。




给大家提一个小小的建议，在准备完礼物以后，给客户发个礼物和贺卡的照片，提醒客户注意签收，加深客户的印象。另外还要特别注意的一点是，老外很注重礼物的包装。

最后唠叨一句，要根据客户的风俗习惯去送东西，不要好心办了坏事。 查看全部

一年一度的圣诞节又快到了，圣诞节是几乎所有的外国人要过的节日，类似于中国的传统节日春节，圣诞节也是做外贸业务的朋友们比较关心的假日，做外贸的业务员们不要忘记为你的国外客人发一封圣诞节的祝福邮件哦，能附上一张圣诞贺卡自然是最好的。

欧洲(EUROPE)

奥地利共和国/The Republic of Austria

比利时王国/The Kingdom of Belgium

保加利亚共和国/Republic of Bulgaria

白俄罗斯共和国/Republic of Byelorussia (Belarus)

瑞士联邦/The Swiss Confederation

捷克共和国/The Czech Republic

德意志联邦共和国/The Federal Republic of Germany

爱沙尼亚共和国/The Republic of Estonia

西班牙/Spain

芬兰共和国/The Republic of Finland

法兰西共和国/The Republic of France

大不列颠及北爱尔兰联合王国/The United Kingdom of Great Britain and Northern Ireland

希腊共和国/The Hellenic Republic

匈牙利共和国/The Republic of Hungary

爱尔兰/Ireland

冰岛共和国/The Republic of Iceland

意大利共和国/The Republic of Italy

列支敦士登公国/The Principality of Liechtenstein

立陶宛共和国/The Republic of Lithuania

卢森堡大公国/The Grand Duchy of Luxembourg

拉脱维亚共和国/The Republic of Latvia

摩纳哥公国/The Principality of Monaco

马耳他共和国/The Republic of Malta

荷兰王国/The Kingdom of the Netherlands

挪威王国/The Kingkom of Norway

波兰共和国/The Republic of Poland

葡萄牙共和国/The Portrgrese Republic

罗马尼亚/Romania

瑞典王国/The Kingdom of Sweden

斯洛文尼亚/SLOVENIA

斯洛伐克共和国/The Republic of Slovakia

圣马力诺共和国/The Republic of San Marino

乌克兰/Ukraine

南斯拉夫联盟共和国/The Federal Republic of Yugoslavia

大洋洲(OCEANIA AND PACIFIC ISLANDS)

澳大利亚联邦/Australia

斐济共和国/The Republic of Fiji

新西兰/New Zealand

非洲过圣诞节的国家(AFRICA)

布基纳法索(BURKINA FASO)

布隆迪(BURUNDI)

贝宁 (BENIN)

博茨瓦纳 (BOTSWANA)

中非 (CENTRAL AFRICA)

刚果 (CONGO)

喀麦隆 CAMEROON)

加蓬 (GABON)

加纳 (GHANA)

埃塞俄比亚(1月7日)(ETHIOPIA)

几内亚(GUINEA)

科特迪瓦共和国(COTE O’IVOIRE)

利比里亚(LIBERIA)

马达加斯加(MADAGASCAR)

马里 (MALI)

马拉维 (MALAWI)

纳米比亚 (NAMIBIA)

尼日尔(NIGER)

尼日利亚 (NIGERIA)

塞舌尔 (SEYCHELLES)

苏丹 (SUDAN)

塞内加尔(SENEGAL)

斯威士兰 (SWAZILAND)

乍得(CHAD)

多哥(TOGO)

坦桑尼亚 (TANZANIA)

乌干达 (UGANDA)

南非 (SOUTH AFRICA)

赞比亚(ZMBIA)

津巴布韦(ZIMBABWE)

美洲(NORTH AMERICA)过圣诞节的国家

阿根廷共和国/The Republic of Argentina

玻利维亚共和国/Rupublic of Bolivia

巴西联邦共和国/Federative Republic of Brazil

智利共和国/Republic of Chile

哥伦比亚共和国/The Republic of Colombia

哥斯达黎加/Costa Rica

多米尼加共和国/DOMINCAN REPUBLIC

厄瓜多尔/ECUADOR

格林纳达/GRENADA

危地马拉共和国/The Republic of Guatemala(12.24-25)

洪都拉斯共和国/The Republic of Honduras

牙买加/JAMAICA(12.25-27)

圣卢西亚/Saint Lucia

墨西哥合众国/The United Mexico State

尼加拉瓜共和国/The Republic of Nicaragua

巴拿马共和国/The Republic of Panama)

秘鲁共和国/Republic of Peru

巴拉圭共和国/The Republic of Paraguay

乌拉圭东岸共和国/The Oriental Republic of Uruguay

圣文森特和格林纳丁斯/Saint Vincent and The Grenadines

委内瑞拉共和国/The Republic of Venezuela

而对于一些有其他信仰的国家或人们来说

则不过圣诞节

像阿拉伯国家基本信仰伊斯兰教

阿拉伯国家(沙特、阿联酋、叙利亚、约旦、伊拉克、也门、巴勒斯坦、埃及、利比亚、阿尔及利亚、阿曼、苏丹、索马里、摩洛哥、突尼斯、卡塔尔、吉布提、黎巴嫩、毛里塔尼亚、巴林...等二十多个国家)
 
你需要了解的各国圣诞元旦放假时间

美洲国家

1、美国：12月22日到1月5日

2、智利：12月25号到1月4日

3、墨西哥：12月22日到1月5日

4、巴西：12月8号到1月4号假期较多。24、25号和31、1号放假。部分公司12月21日到1月3日放假。

5、加拿大：12月24号半天到12月28日事实上延续到1月4日

6、玻利维亚：12月21号到1月4号

欧洲国家

1、英国：12月24日到1月5日

2、西班牙：12月23号到1月6号。规定的是24号半天，25号全天，31号半天，1号全天。但也要放一个星期，从20号到27号。一部分公司放假从24号到28号，29号上班，然后从30号放到7号。

3、德国：12月24号中午开始到26号及29号到2号。部分公司12月20号到29号，1号到4号是圣诞节和新年假期

4、希腊：24日到25日

5、奥地利：12月22号到1月6号

6、意大利：12月18号到1月4号

7、斯洛文尼亚：12月21号到1月5号

8、俄罗斯：信奉东正教。1月1日到1月10日(多数公司12月22日开始假)

9、瑞典：12月23号到1月9日

10、波兰：12月24日到1月4日

11、匈牙利/斯洛伐克：12月22日到1月4日假期两周

12、芬兰：12月24日到1月6日

13、捷克：12月21日到1月5日

14、爱尔兰：12月22日到09年1月5日

15、丹麦：12月22日到09年1月2日

16、荷兰：12月24日到1月6日

17、葡萄牙：12月24日到1月5日，很多公司只放25、26和1日

18、瑞士： 12月24号到1月4号

19、法国： 12月23号到1月5号

20、意大利： 12月23日开始放假两礼拜

21、保加利亚：12月24到27日，31日到元月3日

亚非国家

1、印尼：12月24号到1月4号尼日利亚：12月23日放假，假期半个月

2、阿塞拜疆：12月31日到1月5日

3、尼日利亚：12月23日放假假期半个月

4、乌兹别克斯坦：12月31号到1月10号

5、南非：12月18到1月12号

6、马来西亚：12月25号到1月4号

7、澳大利亚：从12月18 到次年2月份，连着暑假一起放的，很多人去旅游。圣诞假期12月23日到1月7日

8、日本：圣诞不是法定假期。但学生一般正在放冬休假期，而凑巧地，接近圣诞节的12月23日是天皇诞生日国定假日，民众也接受了西方圣诞来庆祝圣诞节，但是他们的新年是更重要的节日。元旦假期12月28日到1月4日

9、新西兰：从12月18 到一月底二月初，连着暑假一起放的，很多人去旅游。圣诞假期12月20号到1月7号。

10、韩国：12月25号(圣诞不是法定假期)

11、泰国：元旦12月30号到1月4号

12、埃及：12月24号到1月10号

13、孟加拉：基督徒12月25日

14、毛里求斯：元旦假期12月30日到1月11日

15、印度：印度节日太多。国家规定圣诞当日休一天，不太隆重。大部分教育机构有圣诞假期，假期在圣诞节前几天开始在元旦几天后结束。

16、菲律宾：拥有世界上最长的圣诞季。传统上，菲律宾的圣诞节从12月16日开始，假期到次年一月的第一个星期周末结束。

哪些国家不过圣诞节

圣诞节是耶酥基督的生日，阿拉伯国家(沙特、阿联酋、叙利亚、约旦、伊拉克、也门、巴勒斯坦、埃及、利比亚、阿尔及利亚、阿曼、苏丹、索马里、摩洛哥、突尼斯、卡塔尔、吉布提、黎巴嫩、毛里塔尼亚、巴林...等二十多个国家)不过圣诞，不信基督的都不过圣诞节。
 
圣诞节节日祝贺语

圣诞英文祝福语，推荐给你：

• Merry Christmas and Best Wishes for a Happy New Year!

• Beautiful dream comes true

• Bring you Good wishes of happiness. This Christmas and on the coming year.

• During this Season may the loy and love of Christmas be yours.

• Each Christmas brings me wonderful thoughts and memories... and you get lots of presents, Oh well, Merry Christmas.

• Greeting you warmly with a wish that's sincere for a healthy happy and wonderful days.

• Have a heartwarming holiday! Warmest wishes for a very merry Christmas

• Have a Wonderful Holiday Season!

• Here are special greetings And the best of wishes, too - May Christmas and the coming year Bring happiness to you!

• Hope your holiday is great and your New Year a prosperous one.

• Hope you holidays are filled with all you favorite things this Christmas ... and all the happiness you could wish for.

• I could always tell that you wrapped Santa's presents

• I hope you will join with me in bringing in the new spring. HAPPY HOLIDAYS!

• In our hearts, we'll always be near Merry Christmas!

• Joy to the World. Wishing you an extremely merry Chirstmas

• Joyous Christmas! Warm Holiday Wishes!

• May Happiness follow wherever you go

• May Peace and Happiness be with you at this holy Chirstmas season and always.

• May magic fill your days and all your dreams come true this holiday season.

• May the blessings of Christmas fill you heart with hope and joy!

• May the joy and peace of Christmas be with you today and always.

• May the light of our Savior's love be with you at Christmas and always... and all the happiness you could wish for.

• May the light of the holiday season shine brightly in your heart

• May the magic of this Christmas season fill your heart with peace.

May you be blessed with all things bright and beautiful at Christmastime and Always

• May your Christmas be merry as a song And your heart be happy the whole year long!

• May your days be filled with love and light. wanted.

• Merry Christmas ... and all the happiness you could wish for.

• Merry Christmas and then happy days over and over again !

• Peace on earth, good will to men...

• Season's Greetings and Best Wishes for the Coming year

• Sending you wishes for holidays that begin and on a happy note. Wishing you happiness always.

• Sing a song of seasons; Something bright in all ...

• Sleight bells are jingling through the night. Children are singing spirits and bright ... Merry Christmas!

• Should you see flowers in bloom, you would see smiles at a lover of beauty.

• Thanks for making every thing right! Merry Christmas!

• The Christmas we were going to tell everyone that the real mean

ing of the Season was not gifts ...

• The presents are wrapped, the stockings all hung, all that's left now is the holiday fun! Merry Christmass!

• This holiday season, it seems everyone is watching their weight ...

• To be frazzled! Best wishes for a calm and peacefl and Holiday Season!

• To wish you all the joy of Christmas and happiness all through the New Year.

• To wish you happiness at Christmas time.

• To wish you happiness for the christmas season and the coming year.

• We wish you a merry christmas & a happy new year.

• Wishing you a bright white holiday full of love...

• Wishing You a Happy Christmas and to hope the New Year too. Will be a very prosperous Healthy and Happy Time for you ...

• Wishing you all the blessings of a beautiful Christmas seasons

• • Wishing you all the joys of the Christmas season and have very happy New Year may you enjoy good health in the coming year

Wishing you and those around you a very merry Christmas and a wonderful New Year

• • Wishing you the Gifts of Peace and Happiness this Christmas and throughout the New Year

一些中英文对照的祝福语

Wishing you peace, joy and happiness through Christmas and the coming year.

在圣诞和新年来临之际，祝福你平安、快乐、幸福!

Warm greetings and best wishes for Christmas and the New Year!

致以热烈的祝贺和良好的祝福，圣诞快乐，新年快乐。

Thinking of you and wishing you a beautiful Christmas season.

美丽的圣诞节之际，谨致我的思念与祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

圣诞节转眼又到，又该迎接新的一年了。我们向你及你的亲人们致以最美好的圣诞祝福，愿你在新的一年里事业兴旺，幸福美满!

May Christmas and the New Year be filled with happiness for you.

愿你圣诞和新年幸福无尽。

A Christmas greeting and good wishes to you who is thought about all the year through. Have a beautiful Christmas and a happy New Year.

始终思念你，捎来圣诞佳节最美好的祝福，祝圣诞吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season. Hope things are going all right with you.

在这辉煌快乐的圣诞佳节，献上一切美好的祝福!祝一切顺心如意!

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.

祝圣诞快乐，新年充满幸福和成功。

A Merry Christmas and a wonderful New Year.

圣诞快乐，新年好!

Christmas comes but once a year. But when it comes it brings good cheer.

圣诞节一年只有一次，但每次来临都带来喜悦。

A cheery Christmas and the New Year hold lots of happiness for you!

给你特别的祝福，愿圣诞和新年带给你无边的幸福、如意。

May you have the best Christmas ever.

愿你度过最美好的圣诞节!

May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

让温馨的祝愿、幸福的思念和友好的祝福，在圣诞佳节来到你身边，伴你左右。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣诞的祝福，平日的希冀，愿你心境祥和、充满爱意，愿你的世界全是美满，愿你一切称心如意，快乐无比。

May the joy of Christmas be with you throughout the year.

愿圣诞的快乐一年四季常在。

一般祝福语

Merry Christmas!

圣诞快乐!

Merry Christmas and a happy new year.

敬祝圣诞，恭贺新喜。

Best wishes on this holiday season.

献上最诚挚的节日祝福。

Wishing you and yours a merry Christmas this holiday season.

值此佳节，祝你全家圣诞快乐。

We wish you a merry Christmas.

我们祝你圣诞快乐。

Wishing you a beautiful holiday season.

节日愉快。

Happy holidays!

节日快乐!

Wishing you health and happiness in the year to come.

祝你在新的一年里健康，快乐。

Season's greetings.

顺颂时祺。

Wishing you a white Christmas.

愿你有一个银白色的圣诞。

Noel!

圣诞快乐!

May peace, happiness and good fortune be with you always.

祝您年年阖第平安，岁岁满目吉祥。

Have you been naughty or nice this year?

你今年乖不乖?

Don't forget to hang up the sock!

别忘了挂上袜子!

We've had a rather uneventful year!

我们度过了平安无事的一年

May the holidays fill your heart with happiness.

祝您节日快乐。

给父母亲

Mom and Dad: Thank you for everything this holiday season!

爸爸妈妈：值此佳节，感谢您们所给予的一切。

I'll be home to enjoy this Christmas with you.

我将回家与你们共度佳节。

A present from me is on the way. Hope you'll like it.

寄上一份礼物，希望你们会喜欢。

I wish I were home for the holidays.

但愿我能回家共度佳节。

Thinking of you at Christmas time.

圣诞佳节，我想念你们。

Best wishes from Mark, Janet and the kids.

马克、珍妮特和孩子们，谨呈最诚挚的祝福。

Warmest thoughts and best wishes from your daughter.

寄上无限的思念和最美好的祝愿，你们的女儿。

Season's greetings from Xiao Li and Ming Ming.

献上小丽和明明的节日问候。

A holiday wish from your son Tom.

寄上佳节的祝福，你们的儿子汤姆敬上。

May you have the best Christmas ever.

愿你过个最愉快的圣诞节。

A Christmas greeting to cheer you from your daughter.

愿女儿的祝福带给您欢乐。

Merry Christmas to the world's best parents!

祝世界上最好的父母圣诞快乐!

Season's greetings to my dearest parents!

祝我最亲爱的父母节日愉快!

给师长·上司

Much joy to you in the upcoming year.

愿您在新的一年充满快乐。

Thank you for all you have done for us.

感谢您为我们所做的一切。

We'll be here after the New Year.

新年过后，我们会再回来。

We won't forget you this holiday season.

假期里，我们不会忘记您的。

Thank you for your hard work and patience on this holiday season.

值此佳节，谨对您的辛勤栽培表示感谢。

Thank you for not as signing homework this holiday season.

感谢您没有留假期作业。

I look forward to your class after the new year.

我期待着新年过后，再上您的课。

Wishing you and your family a very merry Christmas.

祝福您及全家圣诞快乐。

A merry Christmas from all of your students.

祝您圣诞快乐，您的全体学生敬上。

Christmas is a time for gladness and rejoicing …because there is no class.

圣诞节是喜庆的日子——因为不用上课。

May happiness follow you everywhere …just like we do.

愿快乐随时与您同在——如同我们与您寸步不离。

It's really a shame we can't be together at Christmas.

我们不能在一起过圣诞节真是太遗憾了。

Best wishes for you and your family.

祝福您及您的家人。

We offer Christmas blessings to you.

我们向您献上圣诞节的祝福

给上司长辈

For you and your family, boss, during this holiday season!

值此圣诞佳节，老板，献给您及您的家人。

there's no place like home for the holidays.

在这佳节里，没有比家更好的地方了。

Best wishes for a wonderful new year.

献上最诚挚的祝福，祝您新年恰愉快。

May the joy of Christmas be with you throughout the year.

愿圣诞佳节的喜悦，伴随您在度过新的一年。

May joy and health be with you always.

祝您永远健康快乐。

May happiness follow you wherever you go!

愿您幸福快乐，直到永远永远。

A special card from your grandson.

您的孙子，寄上一张特别的卡片。

A Christmas wish from your nephew.

您的侄儿祝您圣诞快乐。

Wishing you and yours a happy happy new year.

万事如意，合家平安。

From all of us in sales: Merry Christmas!

我们销售部全体人员祝您圣诞快乐!

Your entire staff wishes you and yours a most happy Christmas.

全体职员祝您及家人圣诞快乐。

To Grandpa and Grandma Merry Christmas!

献给爷爷奶奶：圣诞快乐!

给朋友

Merry Christmas, my best friend.

祝我的挚友圣诞快乐。

A Christmas greeting to cheer you, my good friend.

希望圣诞祝福给你带来欢乐，我的好朋友。

We will be having Christmas at Wang Ping's this year. You are welcome to join us!

今年我们要在王平家过圣诞，欢迎你也来!

Take your passion and make it come true.

发挥你的热情，让理想变为现实。

I hope we can spend the holidays together.

希望我们能一起过圣诞节。

To Hong from your good friends at Peking U.

送给红——北大的一群好友。

Best of luck in the year to come.

愿你在未来的一年里，吉星高照。

A merry yuletide!

圣诞快乐!

Wish all the best wishes for you.

献上最美好的祝愿。

Wish many good wishes for the holidays and the coming year.

新的一年，向你献上最诚挚的祝福。

Wishing you all the blessings of a beautiful Christmas season.

愿你拥有美丽的圣诞所有的祝福。

May its blessings lead into a wonderful year for you and all whom you hold dear.

祝福你及你所爱的人新的一年中万事如意。

To wish you special joy at the holidays and all year.

祝你在节日和新的一年中享有无限的快乐。

给另一半和情侣

To Mr. Claus from Mrs. Claus.

圣诞老奶奶祝福圣诞老爷爷。

Don't stand under the mistletoe with anyone else but me.

除了我，不要和任何人站在槲寄生上。

To my dearest love on this joyous Christmas.

值此欢乐佳节，献给我的心上人。

For this and many Christmas to come.

为了这一个，也为了更多即将来临的圣诞节。

On this Christmas I have but one thing to say: I love you.

值此圣诞佳节，我只有一句话要告诉你：我爱你

You're the best Christmas present I ever received.

你是我所收到的最好的圣诞礼物。

I only want you for Christmas!

我只要你作为我的圣诞礼物!

I give all my love to you this Christmas.

值此圣诞佳节，献上我对你所有的爱。

Even though we are apart, you are in my heart this Christmas.

千山万水，隔不断我在佳节对你的思念。

I want you stuffed in my stocking.

我只要你塞在我的袜子里。

I want to be in your arms this Christmas.

我要在你的怀抱里度过今年的圣诞节。

My heart is my Christmas present to you.

我的心就是我奉献给你的圣诞礼物。

You are the one for me this Christmas and for many Christmas to come.

在此圣诞节和未来的每个圣诞节里，你都是我唯一的爱!

I will be yours forever!

我永远属于你!

Let's never spend our Christmas apart.

让我们永不独享圣诞节。

My arms are wide open for you this Christmas.

我张开双臂，盼与你共度圣诞佳节。

Here's a tender Christmas kiss from you know who.

你的心上人献给你一个温柔的圣诞之吻。

I'm only thinking of you this Christmas.

在此圣诞佳节，唯有你在心中。

I hope all of our Christmases are this bright!

愿所有的圣诞节都如此欢快明亮!

其它祝福语

Wishing you a song in your heart at Christmas and blessings all year long.

圣诞之际，祝你心中有首快乐的歌，新年快乐!

Wishing you peace, joy and happiness through Christmas and the coming year.

在圣诞和新年来临之际，祝福你平安、快乐、幸福!

Warm greetings and best wishes for Christmas and the New Year!

致以热烈的祝贺和良好的祝福，圣诞快乐，新年快乐。

Thinking of you and wishing you a beautiful Christmas season.

美丽的圣诞节之际，谨致我的思念与祝福。

It seems that Christmas time is here once again, and it is time again to bring in the New Year. We wish the merriest of Christmas to you and your loved ones, and we wish you happiness and prosperity in the year ahead.

圣诞节转眼又到，又该迎接新的一年了。我们向你及你的亲人们致以最美好的圣诞祝福，愿你在新的一年里事业兴旺，幸福美满!

May Christmas and the New Year be filled with happiness for you.

愿你圣诞和新年幸福无尽。

A Christmas greeting and good wishes to you who is thought about all the year through. Have a beautiful Christmas and a happy New Year.

始终思念你，捎来圣诞佳节最美好的祝福，祝圣诞吉祥，新年如意。

With all good wishes for a brilliant and happy Christmas season. Hope things are going all right with you.

在这辉煌快乐的圣诞佳节，献上一切美好的祝福!祝一切顺心如意!

Here is wishing you all a Merry Christmas and a New Year bright with joy and success.

祝圣诞快乐，新年充满幸福和成功。

A Merry Christmas and a wonderful New Year.

圣诞快乐，新年好!

Christmas comes but once a year. But when it comes it brings good cheer.

圣诞节一年只有一次，但每次来临都带来喜悦。

A cheery Christmas and the New Year hold lots of happiness for you!

给你特别的祝福，愿圣诞和新年带给你无边的幸福、如意。

May you have the best Christmas ever.

愿你度过最美好的圣诞节!

Much joy to you in the up coming year. May the warmest wishes, happy thoughts and friendly greetings come at Christmas and stay with you all the year through.

让温馨的祝愿、幸福的思念和友好的祝福，在圣诞佳节来到你身边，伴你左右。

A Christmas greeting to cheer you from your daughters.

愿女儿的圣诞祝福带给你快乐。

At Christmas and always, may peace and love fill your heart, beauty fill your world, and contentment and joy fill your days.

圣诞的祝福，平日的希冀，愿你心境祥和、充满爱意，愿你的世界全是美满，

愿你一切称心如意，快乐无比。

May the joy of Christmas be with you throughout the year.

愿圣诞的快乐一年四季常在。

Peace and love for you at Christmas from all your students.

祝老师圣诞节充满平安和爱。

Wishing you a sparkling Christmas and bright happy New Year! May the season bring much pleasure to you.

愿你的圣诞光彩夺目，愿你的新年灿烂辉煌!佳节快乐!

Wishing you all the blessings of a beautiful Christmas season.

愿你拥有圣诞节所有美好的祝福。

Wishing you all the happiness of the holiday season.

祝节日幸福如意。

Hope all your Christmas dreams come true!

愿你所有的圣诞梦想都成真!

Hope you enjoy the happiness of Christmas and all the trimmings.

祝你享尽圣诞佳节的快乐和圣诞的礼品。

Warm hearted wishes for an old fashioned Christmas and a happy New Year filled with all your favorite things.

传统佳节之际，献上圣诞的殷殷祝福，祝新年万事如意!

I wish you a merry Christmas. All affection and best wishes to you and yours.

以我所有的爱心与真诚祝你及全家圣诞快乐。

In the season of joy I present my sincere wishes and kind thoughts. May the kind of Christmas outshine all the rest.

在这欢乐的时节给你我最真的祝福和亲切的思念，愿你今年的圣诞比往年更璀璨。

May the Christmas be a time of laughter and real enjoyment for you. Best wishes.

愿圣诞不仅是你欢笑的时刻，更是你欣喜的日子。祝福你。

May the glow of Christmas candle fill your heart with peace and pleasure and make your New Year bright.

Have a love filled Christmas and New Year!

愿圣诞的烛光带给你祥和与喜悦，祝你的圣诞和新年充满爱。

May the bright and festive glow of Christmas candle warm the days all the year through. Hoping you will have a wonderful time enjoying Christmas Day and wishing you a New Year that is happy in every way.

愿明亮喜庆的圣诞烛光温暖一年中的每个日日夜夜，祝你欢欢喜喜度圣诞，高高兴兴过新年!

Christmas time is here. I hope you have a wonderful New Year. May every day hold happy hours for you.

圣诞来临，祝新年快乐，愿你时时刻刻幸福欢乐!

May your Christmas be filled with special moment, warmth, peace and happiness, the joy of covered ones near,

and wishing you all the joys of Christmas and a year of happiness.

愿你的圣诞充满温馨，祥和，与亲人团聚的快乐，祝圣诞乐陶陶，新年乐无限。

Warm greetings and best wishes for happiness and good luck in the coming year.

衷心祝福来年快乐、幸运!

Christmas should be a time of banked-up fines, the scent of flowers and wine, good talk, good memories and loyalties renewed. But if all else is lacking - love will do.

圣诞是这样美好的时光：炉火熊熊，花儿芬芳，醇酒飘香，殷殷祝福，美好回忆，

恩爱日新。即便没有一切，只要有爱便足矣。

May the beauty and joy of Christmas remain with you throughout the new year!

愿圣诞美景与欢乐常伴随你!

Christmas greetings and best wishes!

致圣诞贺忱与最美好的祝福!

Wishing you every happiness when Christmas is near, and expressing appreciation for your cares and

concerns during the year.

圣诞即将来临，祝你快乐幸福，对你一年来的关心和照顾表示衷心的感谢。

Thinking of you at Christmas with a wish that is warm and sincere. Have a wonderful Christmas and

joyous New Year!

以真挚热诚的祝福，在圣诞之际思念你。祝圣诞快乐，新年快乐!

Forget, forgive, for who may say that Christmas day may ever come to host or guest again. Touch hands!

愿知道圣诞节会不断来临的人们，忘却和宽恕以往的一切不快，让我们携手共进吧!

A wish for a truly merry Christmas and may the joy of Christmas linger in your heart all the year!

圣诞快乐!愿圣诞的喜悦整年萦绕你心间。

Wishing you a blessed Christmas and a New Year filled with happy surprises.

祝圣诞平安，新年中有意想不到的收获!

With the old wish that is ever new, may the greeting do its share toward making your Christmas a pleasant one.

老的祝福，却又常新，原此祝福，使你的圣诞更加愉快圆满。

Numerous loving wishes for my wife who will always be my valuable Christmas gift and everything to me.

无尽的爱恋与祝福，献给我的爱妻，你永远是我珍贵的圣诞礼物和我的一切!

Christmas is the most human and kindly of season, as the month of June with sunshine and the balmy breath of roses.

圣诞最有人情味，充满仁爱的时节，它如同阳光明媚、玫瑰吐露芬芳的六月。

Wishing you a Christmas of happy time and a New Year of happy days.

愿圣诞是你快乐的时节，愿新年是你幸福的日子。
  查看全部

经常有卖家询问，收到差评后，发了很多邮件给客户，客户要么不回应，要么是接受退款，但退款后再联系客户改差评时，客户却再也不回复了，面对这种情况该怎么办呢?

对于改差评这件事，我们需要明白几个度

第一，亚马逊平台是禁止卖家威胁或者利诱客户修改评价的，以退款作为条件修改差评，这是属于利诱的一种;

第二，亚马逊平台是严禁卖家为评价或其他事项频繁骚扰客户的，如果客户没有回应，而你又持之以恒的每天一封邮件的发给客户跟催，一旦被客户投诉到平台，将可能面临着平台严厉的处罚，严重者可能直接导致账号被封;

第三，亚马逊平台上客户留评价率非常低，一般留了差评的顾客，除了极少数恶意留评的之外，要么是被你的产品和服务气坏了，要么是这人本来就是一根筋，所以你在联系客户前首先要想明白该如何和这类人沟通，这个非常重要。

理解了处理差评时的基本原则，我们再来看一个实际的案例，看看这个卖家在实际处理中有哪些无效的处理方式。

客户留了一个一星的评价，评价内容如下：

Doesn't work for my dogs---waste of money. Had to spend lots of $$ for a containment System!

希望能够协商修改评价，卖家发给客户的第一封如下：

Dear XXX,

Good day .

We see you ordered a dog whistle from our store, from your review, i understand that you are not satisfied with the product, I'm really sorry for that.

Could you please try to flow the step?

1. Call or train dog to stop barking. Change frequencies since different dogs respond to different frequencies.

2. Teach dog commands and let him learn basic hand movements while whistling different times for each command.

3. Control dog whenever he gets out of line and make it listen and obey.

4. A cover that goes over the whistle so that it is not exposed and protected at all times.

If the item still Doesn't work for your dogs, please contact us, we will full refund you .

然后，客户回复：

Please refund. Thank You!

然后，卖家回复客户如下：

Dear XXX ,

This item is Fulfilled by Amazon, you can apply to refund, Amazon will full refund you .

We are sorry to bring you any inconvenience, If it is convenient to you, could you please kindly update your review, which will be a big motive to us and to our hard work as well as service.

Looking forward to hear from you.

然后呢?就没有然后了。

差评依然没有修改过来，客户也依然没有收到退款，卖家觉得很委屈：我已经联系客户了呀!可是，很多时候，如果方法不得当，看似勤奋的付出也往往只是无用功。

先放开这个案例不谈，我们来看看在收到客户差评后我们联系客户的逻辑。

之所以要联系客户，表面上是为了给客户提供满意的购物体验，实际上是为了借客户之手消除差评，而同时呢，还不能违反平台规则，所以，卖家需要基于以上几点的考虑来起草邮件，面子、里子和规则，缺一不可。

面子的层面上，需要对客户表示道歉：看到你的评价，知道你对我们的产品或者服务不满意，我们感觉到非常抱歉，作为一个专业的负责任的卖家，我们希望为每一位顾客提供100%满意的产品和服务，所以，我现在联系你，希望能够做出一些补救措施。对于我们团队来说，我们愿意为顾客的不满意提供100%无条件的退款，如此等等。

里子上呢?退款的目的是为了让客户改差评，但考虑到平台规则，又不能赤裸裸的说“我给你退款，你给我改差评，好不好?”所以，在邮件中，需要对要求客户改差评这件事做一个委婉的表达，接着上一段的邮件内容：所以，对于你的这次不满意的购物经历，我们愿意给你提供全额退款，但希望你在收到退款后，结合新的体验，更新一下你的评价，好吗?

注意，上面的一句话一定要连接在一起，一气呵成，中间是逗号，最后才是问号。而且，邮件中的更新评价是用Update，而不是用Change或者Remove。Update是一个中性的词，符合平台的规则，但客户能够从你的邮件中读出你所谓的update就是“把现在的差评改成好评”，而后一句“结合新的体验，更新一下你的评价”同样不违背平台规则，最后的问好是对前边两个句子的同时提问，如果客户回复OK，则意味着客户同时接受了退款和改差评两个条件，如果后续客户收到退款后不再回应也不帮你修改评价，你至少还可以多一个向亚马逊平台申诉的机会：客户同意在收到退款后帮我们update评价，对于这种不守信用的用户，建议亚马逊做出公平的处理，等等等等，至少可以给自己留一手牌。

当然，即便以上的邮件，客户也未必会真的帮你修改了评价，但相比较而言，这样的邮件胜算的概率肯定是要大于无头苍蝇般胡乱写来得有效了。

最后，点评一下文中案例的邮件。当客户不满意时，不需要过多的辩解，也不需要过多的做技术层面上的解释，难道你还真的指望能够教会一个不满意的客户?更何况还不确定客户的不满意是不是你产品本身确实有问题呢。但上面的邮件中，卖家显然忽略了这一点，做了过多的解释。而当客户同意退款后，卖家其实是可以直接点击退款了事的，却把退款的事又推到平台层面上--你可以直接申请退款，如果客户不是申请退款而是开启A-to-Z呢?那卖家岂不是把自己一步步推到一个更糟糕的境地?

所以，任何时候，再联系客户的过程中，一定要明白自己的关切点和客户的需求点，以客户的需求点为饵，把自己的关切点融入进去，从而形成客户需求点和自己关切点一致，此时才能做到解决问题于无形之中。

否则，看似很努力，其实都是无用功。 查看全部

分享下亚马逊平台退货的流程详细介绍，处理方式及其退货界面各个按钮的功能，希望给大家在后期的账户运营当中遇到退货申请提供一个参考... ...

首先退货申请（Return Request）的入口在后台的这个位置，看下图：




我们点击进入退货申请（Return Request）界面后，可以看到页面的左边会有Authorize Required, Completed, Authorized, Closed by seller, Closed by Buyer, with A-to-Z Guarantee Claims 这些状态，我们可以点击筛选想要状态的退货申请（Return Request）, 如下图就是一个新的退货等待我们处理：




从上图的Return Reason和Buyer Comment这两项信息（非常重要，直接决定买家为什么要开这个Return Request）来决定采取怎么样的回应上图的右方有四个选项：Authorize Request , Close Request, Issue Refund, Contact Buyer.

首先我们从最后一项Contact Buyer说起
Message the buyer to discuss the issue and work toward a resolution. If you offer pre-paid returns these can be sent to the buyer through this channel.
在亚马逊平台，不，应该是任何一个贸易平台当中，遇到退货，纠纷这些问题我们的第一反应一定要是：Contact Buyer联系客户。客户开纠纷，提交退货申请肯定是有不满意的地方，这些不满意的地方我们可以通过上面提到的Return Reason和Buyer Comment了解一个大概内容，但是要深入问题同时和客户协商解决问题才是我们的最终目的，所以沟通是我们的解决问题的第一步，沟通好了或者沟通未果，我们就可以采取下一步动作。

Issue Refund 
Issue a refund for the item, either after you receive the item back, or immediately if you allow the buyer to keep the item. This action will release the refund to the buyer. If you have decided to have the item returned, please remember to issue the refund only after you have received the item back.
退款，退款要保证是您收到了客户的退货以后或者您干脆自己觉得不要这个产品了让买家直接保留这个产品的天前提下，您就可以立马退款。因为点击操作Issue Refund，这笔订单的款项就如退回给买家，所以如果您决定要客户把货物退回给您，那么请一定要记住：收到退货了才给客户退款，否则有可能”钱货两空“。

Close Request 
Close the return request if you plan on providing a refund without requiring the items return or if you decide not to accept a return (for example if the request is outside of the return policy). Select the reason for closing the request and provide comments to the buyer. Once the request is closed, Amazon will send the buyer a message with the closure reason. 
Note: Either the seller or the buyer can close a return request.
取消这个退货申请，一般这种操作是卖家双方协商一致的解决方案，买卖双方都可以私自取消Return Request，但是不要因为卖家可以取消就只要一来退货申请就立马取消，取消是基于双方沟通后协商一致的结果，而不是单方面的任意取消。当卖家取消Return Request是需要填写取消的原因的。

Authorize Request 
Review the request and authorize the buyer to return the item. This first step only authorizes the return shipment of the item to you.
授权退货，就是说买家提出退货请求，卖家同意退就退。 查看全部

此模板是国外的一个亚马逊卖家分享的。邮件主要是针对FBA发货的，但是不管是FBA发货还是自配送的都是可以借鉴下人家的。虽然市面上有很多这种邮件模板，但是还是不如人家老外写的地道。

请注意，模板里面某些地方还是需要根据自己的实际情况做些许的更改。

模板里有4封邮件：

第一封：当你或者亚马逊刚发完货的时候，告诉客人说你或者亚马逊已经发货了，告诉他跟踪号，大概多少天可以收到，然后收到后有撒问题，让他联系你之类的<br>

第二封：在妥投之后的2-3天内，询问产品用的是否满意，如果满意让他留个好评。如有什么问题，让他在留评价之前找你

第三封：如发了第二封之后还是没反应，就再次跟进下。如还是没反应就别逗比的去骚扰人家啦！

第四封：在客人给你留feedback之后，及时跟进，马上给客人发邮件要他留review。详情见模板。
这位卖家说早晚都会查看feedback,一旦有人留feedback，就会马上跟进，我们也可以借鉴借鉴啦。
 
在号称要颠覆亚马逊的Jet上购物，是什么体验？

Jet是一家非常奇特的电商。它在还未上线时就已经融了2亿多美金，上线不到四个月融资金额就达到了7亿多，估值超过15亿美元，轻轻松松就跨入了独角兽的俱乐部。很少有企业在创始初期就拿到如此巨额的融资，更何况投资人中还不乏谷歌、阿里、高盛等大牌。

Jet最初的模式类似于线上的Costco，即会员制电商，用户在Jet上购物需要先交纳49.95美元的会员费，Jet为用户提供性价比极高的商品，商品的毛利只要能够覆盖运营成本就可以了，公司的利润则全部来自于会员费。不过在上线几个月之后，为了更快地发展用户，Jet放弃了最初收取会员费的模式，任何用户都可以在Jet上购物。对此，外界普遍的一个猜测是：Jet认为即便是商品价格优惠4%~5%也足够吸引用户了，而不用真的去优惠15%。

Jet的CEO Mark Lore此前曾创立过Diapers.com，由于在价格战中败给了亚马逊，最后不得以出售给了后者。Jet经常称自己为亚马逊的颠覆者，这么看来还真有点复仇的味道。

既然是想颠覆亚马逊，Jet提供了什么样的购物体验呢？

最近海外的一位作者Gagan Mehra在博客上对比了在Jet和在亚马逊购物的区别，从中我们可以窥见一二。

Gagan分别在Jet和在亚马逊上订购了同一件早餐谷物商品：Kellogg’s Raisin Bran Crunch。为了公平起见，他在亚马逊新注册了一个账号下单，以防止历史的购买信息对这次对比有影响。下面我们分别从几个方面来比对Jet和亚马逊提供的不同购物体验。

产品搜索和价格

Jet上的产品搜索体验很棒，Gagan很方便地找到了自己需要的商品。但是在亚马逊上，这个商品是对Prime会员的专供，由于这个账号为他新注册，没有购买Prime会员服务，因此他是不能购买这个商品的。

不过，商品的价格在亚马逊上是能看到的。同一件的Raisin Bran Crunch在Jet上要便宜12美分，也就是便宜大概4%左右。这不是一个很大的数额，但对消费者依然很有吸引力，特别是考虑到在亚马逊上还要购买Prime付出额外的成本。

如果买得更多，在Jet上购买付出的成本还有可能更低。当把商品数量增加到10盒，价格就开始变得显著低于亚马逊了。

这样还没完，这是Gagan第一次在Jet上购买，Jet送了一张10美元的优惠券。这开始让Gagan觉得Jet究竟能不能在这个交易上赚到钱，以至于开始怀疑这样的生意究竟是否长久。Gagan甚至表示自己在过去15年从来买有买过如此低价的Kellogg’s Raisin Bran Crunch。

Jet在产品价格上完胜亚马逊，尤其是亚马逊需要消费者先购买Prime会员服务才能下单。

下单体验

在Jet上的下单体验是非常令人惊叹的。Jet的页面很简洁，很容易找到自己想要的按钮。不过唯一的遗憾是由于Jet还是一家初创企业，没有太多商品评分和评论可供参考。

但是由于Gagan要购买的这个商品以前使用过很多次，对商品评分和评论的需求也没有那么大。Jet估计需要花较长的时间才能通过积累补上这块短板，不过它也可以使用第三方服务商的产品来快速增加商品的评分和评论信息。

相比亚马逊很拥挤的页面风格，Jet简洁得让人感到舒服，这也就是谷歌一直倡导的“少就是多（less is more）”的理念吧。

物流配送体验

与亚马逊比较类似，Jet对超过35美金的订单提供免费配送服务。由于这次Gagan购买了10盒谷物食品，价格超过了35美元，因此享受了2天内免费送货服务。即便是非Prime会员在亚马逊上也能够购买这个商品，亚马逊针对非Prime会员提供的送货服务并不是2天，而是5到7天。

Gagan订购的商品最终在两天内如期到达，而且商品包装得很好，并无破损。

总结

需要说明的是，从上面的体验来看，Jet是完胜亚马逊的，但这也可能是跟测试的商品有关系，随机性比较大，不过我们还是能看出Jet带给电商世界的一些改变。

无论如何，Jet要想挑战亚马逊这个巨无霸，还有非常长的路要走。上面的这些对比至少让我们看到了Jet的潜力，尤其是针对食品等日用商品，因为它提供了更好的价格和服务。不过对于Jet来说，需要慎重考虑的是如何从中盈利，以及当它停止促销时还如何能够留住用户。(作者：贞元 )
--------------------------------------------------------------
The FBA Email Follow-Up Sequence

First, I wanted to Thank You for listening to the Podcast. If youʼ re 
not a listener of the show and want to become one...Click Here!

Feedback + Reviews = MORE SALES
This download is to be used from Episode #10

Email #1  - Day Of Delivery
Subject Line:  Information: Your (Product) Order Shipped
Hello, [[first-name]]
Thank you for purchasing our ________________. Amazon has packed and shipped your order.
While your waiting, we would like to give you access to the FREE __________ guide, so you 
can have them ready when your ____________ arrive.
You'll find the ___________ guide attached to this email as a PDF.
You can download and print these to follow along while using your new _________________.
Once your _______________ arrive, let us know if you have any problems with the order or if you have any questions. We are here to make sure you receive the best customer service and are 100% Happy with your purchase.
Thank you again!
Your Name
-Your Business Name

====================

WA R N I N G : Do not include any external links to websites or blogs. Amazon does not allow this.

Email #2 - 2 Days After Delivered
Subject Line:  How's Your New ____________?
Hi [[first-name]],
My name is _______________ and I'm one of the owners of ______________.
We noticed that your order was delivered recently. I just wanted to make sure that you're happy 
with your New __________________. If you have any issues, please reply to this message so I can make it right.
We Need Your HELP!
We're a small business and without your feedback and reviews, we can’t exist.
Your Feedback is so important to us!
If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.
[[feedback-link]]
If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we will do whatever it takes to make you happy.
I want to personally Thank You for being one of our customers. We LOVE our customers and 
will always be here if you need us.
Take Care,
YOUR NAME
(Owner - Your Business)
P.S.
We've attached your Bonus Gift, just in case you missed it from the first email. It's a 
professionally written GUIDE for __________________. You can print the GUIDE out if you 
wish. 
I hope you enjoy it!

=========================================

Email #3 - 7 Days After Delivered
Subject Line:  THANK YOU!
Hi [[first-name]],
This will be the last email from us about your recent purchase.
I just wanted to make sure you're enjoying your _____________________.
We really appreciate your business and wanted to say again, Thank You!
Remember, you can watch our ______________ videos using the link inside the flyer we sent in 
your package. We will be adding more videos and resources in the future and you'll receive 
FREE updates as one of our customers.
Could you do us one small favor?
Amazon thrives on customer feedback and reviews. We would appreciate it if you could leave us one.
If you already left us one, THANK YOU!
If you haven't yet, click the link below to leave yours:
[[feedback-link]]
If you have any questions or need help with your _______________, let us know. We are here to help and want to make sure you're a HAPPY Customer :-)
Take Care!
YOUR NAME
(Owner - Your Business)
Email ONLY After They Leave Feedback
Subject Line: Additional Information
Hi [[first-name]],
I just noticed that you left positive feedback and I wanted to personally thank you. It means a lot to my small business.
Would you do me a small favor? Seller feedback is different than a product review. I noticed you wrote highly of the product. Would you write me a review on the product listing too?
((Product Review Direct Link))
That would be Awesome.
Thanks so much and let me know if you ever need anything.
YOUR NAME
(Owner - Your Business)

==========================================

NOTE: I check my seller feedback once in the morning and once at 
night. You want to catch these ASAP. The sooner you respond, the 
greater chance of them seeing your email.
If you want to listen to the podcast episode where I explain all this…Click Here. You can also leave me questions or comments there too.
You can also just visit  www.TheAmazingSeller.com for more content about selling on 
Amazon.
Take Care and GOOD LUCK!
Scott
~ Host of The #1 FBA Private Label Podcast in iTunes
  查看全部

1）付款阶段 

1,A,买家未付款催单技巧：(Awaiting Payment) 

Dear valued Customer, 

Thank you for your order, We have this item in stock, if you have any query for processing the payment of the order, please feel free to contact us.Thank you! 

Seller ID 

B,款项正在审核阶段(Pending payment verification) 

Dear Valued Customer, 

Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us. 
Thank you ! 

Seller ID 

2）订单付完款后，发货前 

2,买家下完单，但是缺货断货，可推荐其他产品或者同意退款,询问买家意见 

Dear Valued Customer, 

Thank you for your order. The item(s) you ordered is currently out of stock, however, you can select an item(s) of equal value to your order, or request a refund. Please let us know which you prefer. 
We look forwarding to hearing from you soon. 
Thank you. 

Seller ID 

3）买家所在的国家地址较偏远，不能包邮，建议买家补运费 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have provided is located in a remote area. In order for us to ship your item(s) to you as soon as possible, you will need to pay an extra $(付款金额), or you can request a full refund. 
We are sorry for any inconvenience this may have caused. Please let us know which you prefer. 
Thank you. 

Seller ID 

4）买家选择的是DHL发货，但是卖家只能用E-邮宝或者小包发货，询问买家是否愿意接受？ 

Dear Valued Customer, 

Thank you for your order. We are sorry that we cannot ship your item(s)via DHL（四大快递) at this point. We can only ship your item(s) via E-packet （或者其他的货运方式）which usually takes 10-15 business days for delivery. Please let us know as soon as possible if we should proceed with the E-packet shipping method. 
We look forward to hearing from you soon. 
Thank you. 

Seller ID 

5）卖家不能正常发货（例如春节长假），请买家同意延长备货期 

Dear Valued Customer, 

Thank you for your order. Please note that there will be shipping delays due to the national holidays and your order might not arrive at the expected time frame. We plan to extend the lead time, would you please accept it? 
Thank you for your understanding and patience. 

Seller ID 

3 发货后 

6）卖家发货了，告知买家发货方式和查询网址 

Dear customer, 

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com for updates. 
Please note, it will take 2-5 days before the tracking information can be viewed online. If you have any further questions, please feel free to contact us. 
Thank you. 

Seller ID 

7）货物被物流公司丢失，询问买家是否同意重新发货？ 

Dear Valued Customer, 

Your item(s) have been shipped on 10 January,2015, however, the shipping carrier has lost the package. At this point we would like to offer you two options, we can either resend you items or provide you with a full refund. Please let know which you prefer. We are sorry for any inconvenience this may have caused 
Thank you. 

SellerID 

8）货物正常在途，请买家等待 

Dear Valued Customer, 

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take between 5-25 days to be delivered. 
Best Regards! 

Seller ID 

9）货物到达买家海关，请买家去清关（确认买家需要交关税的情况） 

Dear Valued Customer, 

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay. 
If you have any questions, please feel free to contact us directly and we will be glad to assist you. 
Thank you. 

Seller ID 

10）货物妥投，但是妥投的具体地址和签收人不一致,请买家再次核实 

Dear Valued Customer, 

Your package was delivered to the address that you have provided, here is the shipping receipt (附上发货底单给买家). Please check with your local post office, or any family member or neighbor who might have signed for your package. 
If you have not yet received your package, please feel free to contact us directly. Thank you. 

Seller ID 

11）官网查询买家已签收包裹，提醒买家确认收货并留好评 

Dear Valued customer, 

We have tracked your order (order No: xxx), and it was delivered to the shipping address that have you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback. 
If you have any questions, please feel free to contact us. 
Thank you! 

Seller ID 

4 买家开启纠纷（包括普通纠纷和平台纠纷） 

12）买家投诉货物与描述不符，询问具体原因和请买家提供证据 

Dear Valued Customer, 

We have received your dispute messages, what’s wrong with the items which you have received? If you are experiencing problems with the item(s) that you have received, please take clear photos and/or video and send it to us so that we may be able to resolve it as soon as possible. Thank you for your time. 

Seller ID 

13）买家投诉部分收到货物，询问具体收到的数量，考虑补发 

Dear Valued Customer, 

If your package is missing some of the items that you have ordered, please take clear photos of the items that you have received, and send it to us. We can then proceed to send you the missing item(s) as soon as possible or you may tell us your solution. 
Thank you for your time. 

Seller ID 

14）买家将纠纷升级到平台,继续跟买家沟通 

Dear Valued Customer, 

We have received your escalated dispute message. Please provide us with the specific problem that you are having in order for us to help you resolve this case as soon as possible. Or you may tell us your solution. 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

15）纠纷升级到平台，等待平台纠纷专员裁决期间，仍争取跟买家沟通 

Dear Valued Customer, 

Regarding your order (no: XXXXX), we are aware that you have escalated the case to DHgate. We would be grateful if you could give us a chance to help you resolve this matter personally. 
Could you please propose a solution to the current problem you are having? 
We look forward to hearing from you soon. 
Thank you, 

Seller ID 

16）如果买家收到的货确实货不对版或者质量问题，也提供了证据给您，询问买家的方案 

Dear Valued Customer, 

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible. 
(a) You can keep the items and we will be happy to offer you a partial refund XX $ USD(具体金额可视具体的情况). 
(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund. 

Please let us know which option you would prefer. 
Thank you! 

Seller ID 

17）如果买家接受了部分退款，保留货物的意见，告知会同意部分退款或者找客服帮忙 

Dear Valued Customer, 

Thank you for your response, you have accept the partial refund US $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “seller partial refund $xx, buyer no need to return”. 
Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us. 
Thank you 

Seller ID 

18）如果买家就是不喜欢收到的货（自身原因），坚持就要退货，可告知买家风险 

Dear Valued Customer, 

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you wish to, you can return the item(s) to us, and once we have received the item(s) we can then proceed to provide you with a full refund. 
Please note that you will have to pay the shipping fee for returning the item(s). 
Below is our return shipping address: 
(详细英文退货地址：包括收件人姓名，电话，邮编，买家需要选择的货运方式和申报价格等) 
Contact name: 
shipping address: 
Zip Code: 
Tel: (required) 
Kind reminder: 
Returned goods must remain intact and in perfect condition
Remember to mark "Order No." and “Returned Goods" on the parcel. 

Please let me know the shipment tracking number once you have shipped the package. 
Thank you, 

Seller ID 

19）同意买家退货，询问买家退货进度 

Dear Valued Customer, 

We have not yet received the item(s) you have sent back to us. Please provide us with the shipment tracking number and the shipping carrier’s website so that we can track the returned goods. 
We look forward to hearing from you soon. 
Thank you! 

Seller ID 

20）收到买家的退货，同意退款给买家，希望下次可以再合作 

Dear Valued Customer, 

We have received your item(s) and will now proceed to inform DHgate to apply the refund to you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order. Best Regards! 

Seller ID

希望可以为我点赞哦，谢谢大家！
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