今天一个买家写不了review显示这个图片，并且发现有个review也被删了

他们两个图片都是这样显示的：We apologize but Amazon is not accepting reviews on this product from this account . if you would like to contact us about this decision,please email community help@amazon.com，我一共就两个review，问客服还没回复，这是什么原因呢？以后这个listing还能被评价吗？非常感谢各位大神解答