各种邮件回复模板

3.部分未收到，请求等待（拆分订单，无货后寄包裹） Hi,Dear Valued Customer, Glad to hear from you. We are so sorry to hear that part of item missing. Please don't worry, after we check. You order was sent out separately. Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So could you please give us another some days? Your patience and understanding is so appreciated. Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my dear friend. Best regards, 4. 建议重发, 未收到，丢包 Dear Valued Customer, Sorry for letting you wait so long. As your question, after we check, I guess that the item was lost by post-workers. How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected. Thanks for your patience and understanding again. Look forward to your reply! And we sincerely believe nothing can be a problem with communication. Nice day, Helena