一、未收到货 （1）.首次来信 1. 请求等待 Dear Valued Customer,Glad to hear from you. Sorry for letting you wait so long. Your package has been sent out on 日期. And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So could you please give us another some days? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words. Any question or problem, do feel free to contact us. We will reply you within 24 hours. Best regards, 2. 请求等待一周 Dear Valued Customer, Thank you so much for your communication and letting us know the problem. We do appreciate it so much. From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little. And if you like, could you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction. And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily. Look forward to your reply ^_^ And we sincerely believe nothing can be a problem with communication. Nice day.