我的亚马逊欧洲站账户冻结了 哪位大神帮帮我 - 雨果问答-跨境电商权威知识问答平台
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我的亚马逊欧洲站账户冻结了 哪位大神帮帮我

楼主我今年还没毕业就来实习了 ,第一次做电商就选择了亚马逊,我管理的是欧洲站,前几天上传了一个毛绒玩具系列,说是我侵权了,开始的时候亚马逊移除了我英国站的销售权,第二天我的卖家账户就被冻结了,真的狠心塞,亚马逊发的邮件,叫我准备的材料我又看不太懂,部门主管叫我自己努力搜寻资料,可是对亚马逊叫我准备的资料我是云里雾里的,以下是亚马逊叫我准备的材料,我是个小白,哪个大神可以帮我分析分析,感激不尽呐。
Hello,

Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.

We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.

Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.

Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.

If you would like to continue sell on Amazon, please reply to this message with the following information:

- How long you've been in business
- Anticipated monthly sales on Amazon
- The availability of items for dispatching
- The address of any retail locations
- Links to other websites where you are actively selling
- VAT number
- Tracking of recent orders
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
- Copies of your purchase orders, receipts, or invoices

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.

All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central . In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.

We will review the information and decide whether to reinstate your selling privileges.

Thank you for your cooperation.

Sincerely,

Seller Performance Team
Amazon Payments

Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).

Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.

里面的1.How long you've been in business
2.Anticipated monthly sales on Amazon 这个是什么意思呢 是说我侵权的玩具的预期每月销售呢 还是我所有产品啊
3.The availability of items for dispatching 这个我也不懂什么意思
4.The address of any retail locations 这个地址是填我们公司的地址吗 没懂哦
5.Links to other websites where you are actively selling
6.VAT number
7.Tracking of recent orders 这个追踪的订单号 到底是指 我最近卖的所有的产品 还是 单只我前几天侵权的玩具熊呢
8.Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
9.Copies of your purchase orders, receipts, or invoices发票 我用的全英文的发票
哪位大神能够帮我我这个小白分析分析 , 店铺被关,我很焦虑,申诉邮件已经写好了,这些条问题希望有个大神帮忙看看,楼主我不想我实习还没一个月就被封店呐
已邀请:

幸福的记忆

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你这个应该是新账号吧!邮件里面没有说到你侵权啊!如果是新店铺可能是二次审核,这个就正常了!
1、
Anticipated monthly sales on Amazon.com
你预计每月在亚马逊销售额多少啊?(整个店铺的)
2、The availability of items for dispatching 应该指可调配销售的产品数量。(你目前可用库存大概多少件啊?)
3、The address of any retail locations (一般是营业执照的地址)
4、Tracking information for recently shipped orders(提供你最近几个订单的跟踪讯息,只要最近订单都行)
5、发票一般指的是进货的增值税发票!

Blue-

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Hello,

你好,

Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.

你的销售活动没有通过我们的审查过程。因此,您不能再出售任何欧洲亚马逊平台和您的优惠已被删除。一个临时持有已放置在任何资金从您的亚马逊销售。

We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.

我们鼓励您解决任何未决的订单。为A-to-z Guarantee索赔或扣款支付任何金额可扣除的资金在您的帐户。

Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.

大多数持有90天内删除,但资金可能会持有更长的时间。例如,在您的订单的索赔或拒付可以延长保存期超过90天。

Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.

一旦持有被删除,任何剩余的资金将提供您的结算时间表。余额和结算信息将可在卖方中心的付款部分。如果您对这些基金的问题,请写信给payments-investigate@amazon.co.uk

If you would like to continue sell on Amazon, please reply to this message with the following information:

如果您想继续在亚马逊上销售,请回复以下信息:

- How long you've been in business

-你在商业中有多久了

- Anticipated monthly sales on Amazon

亚马逊的月销售额预期

- The availability of items for dispatching

-用于调度的项目的可用性

- The address of any retail locations

-任何零售地点的地址

- Links to other websites where you are actively selling

-链接到其他网站,您正在积极销售

- VAT number

-增值税号码

- Tracking of recent orders

跟踪最近的订单

- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)

-您的经销商或供应商的联系方式(姓名,电话号码,地址等)

- Copies of your purchase orders, receipts, or invoices

-您的采购订单,收据或发票的复印件

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.

您可能会模糊定价信息的任何采购订单,收据,或发票发送。我们要求您不要掩盖这些文件的其他部分.。支持的文件类型是PDF和图像(JPG,GIF和PNG)。请注意,供应商的名称和地址必须清晰可见,发票必须是在过去90天的销售数量适当的。我们保留核实贵公司产品来源的权利.。

All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.a ... s.html). In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.

所有上诉必须从Amazon.co.uk帐户发送。点击“申诉”按钮,在页面留言通知下在卖家中心性能部分(https://sellercentral欧洲。亚马逊.com /医生/客户体验/性能的通知。HTML)。在您的呼吁,请务必包括所有适用的信息下列出的“如何加快帐户审查”一节,我们的“帐户评论”页面卖方中央帮助。

We will review the information and decide whether to reinstate your selling privileges.

我们将审查信息和决定是否恢复你的销售权限。

Thank you for your cooperation.

谢谢合作.

Sincerely,

真诚,

Seller Performance Team

卖方绩效团队

Amazon Payments

亚马逊支付

Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).

亚马逊支付欧洲S.C.A.,合伙股份有限公司,是在卢森堡注册的公司,注册号B 153 265,其公司办公室在5街plaetis,l-2338卢森堡。增值税增值税路24448288号。亚马逊支付欧洲授权委员会去监督杜SECTEUR金融家作为电子货币发行机构(许可证号36 / 10)。

Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.

payments.amazon.co.uk和亚马逊的支付交易的亚马逊支付欧洲S.C.A.的名字

我要做条鱼

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亚马逊冻结邮件里,只会提到你的产品被下架,销售资金被冻结。但如果你想回复亚马逊账号冻结邮件,你必须表示出不会再违反政策,账号分析师会花3分钟的时间查看申诉,再决定是否恢复你的账号。
亚马逊卖家表现评估团队(Seller Performance Team)永远不会电话通知买家或卖家,一旦账号被冻结了,包含行动计划、精心撰写的申诉是恢复账号唯一的希望。那么,如何写好申诉呢?
1、首先要明白卖家表现评估团队并不管你是否会悲伤、也不会管个人问题和销售情况,这些信息与他们无关,账号分析师看申诉只有3分钟,在申诉里包含这些内容,只会让看计划关键部分的时间更少。
2、亚马逊的关注点主要在消费者,我曾经看过有些卖家销售指标很高,但账号仍然被冻结了。不管你每周出售一本10美元的书,还是每天出货量达1万,只要触到了亚马逊雷区,亚马逊的处理方法都是一样的。
3、申诉目的是:向亚马逊展示你已经确切知道账号为什么被冻结了,并承认违反了政策,提供行动计划,让亚马逊相信不会再违反政策。
4、亚马逊对你的了解比你想象的要多得多,无论你使用任何策略,很有可能亚马逊都知道了。
5、“行动计划(Plan of Action)”这一词有欺骗意味,亚马逊对卖家计划要做的事情不感兴趣,当看到申诉时,亚马逊在问自己“卖家是否承认了他的错误?有没有做一些事情还防止此类事件再次发生?记得在申诉里用上过去时,不要给他们任何机会发现计划里的错误。如果你承认错误,列出处理措施,那么账号就可能被恢复。

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