Listing因安全问题遭投诉,导致产品block,求申诉步骤和模版.


邮件如下:
Hello,
We have removed your listing because of a buyer complaint about the safety of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.Complaint Type ASIN Title
Safety Incident XXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyer complaint regarding the condition and authenticity of products.
What you can do
If you believe this was in error and would like your listing reinstated, email pq-policy-safety@amazon.com and let us know. When you respond, include the following:What is the issue that caused the complaint.
Steps you have taken to resolve the issue and ensure similar complaints won’t happen again.
Any additional details you would like us to know.
What happens next
We'll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If we can confirm the information you provide and your plan of action sufficiently addresses the complaint, we will reinstate your listing on your behalf immediately.
Please remember that additional complaints about your listings may result in the removal of your Amazon selling privileges.
Learn more
Sellers should understand our policies regarding product condition. To learn more, search "Prohibited Seller Activities and Actions", "Product Detail Page Rules", and "Condition Guidelines" in Seller Central Help.
Still have questions? You can ask our Seller Support team: Contact us
We appreciate your cooperation and thank you for selling on Amazon.
Seller Performance Team
还望大家帮帮忙,谢谢
 
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苏醒

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账号申诉一般有五个步骤:

1、查看Amazon发给您的邮件通知来知道具体被移除销售权的原因。是否是账号表现问题还是违反Amazon政策问题。

2、查看自己账号表现,客户评价找出自己具体的账号表现情况。或者查看产品是否违反了Amazon销售政策。

3、建立一个行动方案,列出具体步骤。详细准确给Amazon讲我们之后的计划。

A:说明你已经清楚的知道你的问题来自于你的销售过程或你的商品选择问题。

B:详细说明你将在实际操作过程中如何解决这些问题。

4、将申诉邮件发给Amazon。

A:登陆自己的卖家账户

B:点击(Performance Notifications)

C:找到关于卖家权利被撤销通知,点击申诉(Appeal Button)

5、关注你的注册邮箱,Amazon会回复你新的决定。

完美新世界

赞同来自:

http://www.cifnews.com/ask/article/103  申诉的邮件模板,楼主还是要具体改一下。

要回复问题请先登录注册