告知买家这一信息并询问他是否需要重发,如果要重发的话请买家发一个可以接收的地址过来,不重发的话就问他,we do not know why it finally returned back, and we are afraid it will be returned again if resend, in this state , we have to offer full refund to you, hope you kindly understand, iis this ok for you?客户同意后就全额退款,然后告诉他虽然损失了我们运费但我们不会charge他, hope you can see our effort, 要一个好评。
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安之若素
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告知买家这一信息并询问他是否需要重发,如果要重发的话请买家发一个可以接收的地址过来,不重发的话就问他,we do not know why it finally returned back, and we are afraid it will be returned again if resend, in this state , we have to offer full refund to you, hope you kindly understand, iis this ok for you?客户同意后就全额退款,然后告诉他虽然损失了我们运费但我们不会charge他, hope you can see our effort, 要一个好评。