如何处理亚马逊买家的差评？可以请买家删除吗？

要想说服对方移除差评，没有一个好的邮件模板怎么行呢？可以根据实际做修改调整下。
Dear XXX,
I see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service to our customers. So when I see your review, I feel very sad.
Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfied order or customer, so if you agree, we'd like to give you a full refund for it, do hope this shopping experience don't make you too much uneasy feeling.
As a new seller, we respect every customer’s feelings, we cherish every review, and do hope you can re-consider and help to update the review to 4 or 5 stars at your convenience, is that ok?
Look forward to your reply.
With best regards,

这么巧，我刚看到这篇文章，可以参考一下哈……http://www.cifnews.com/Article/11640

碰到这种问题要不停的跟进，买卖双方可以协商移除差评的。不同的案例都要区别对待，首先看客户为什么不满意，先尽量解决问题，或者该换货就换，该退款就退。然后再提取消差评的要求，这样客户更容易接受。如果是简单的问题，可以在一次沟通里面同时提出解决方案和取消差评的要求。。

淡定，还是踏踏实实推广产品，提高客户的满意度，增加产品的好评，尽量减少差评对ODR的影响。

楼主，如果你的产品质量和服务没什么问题的话，可能是碰到买家恶意差评了，他的评价记录里面那么多一星。如果认定该买家账号是恶意购买，你可以提前开一个case来说明这一情况，如果他确实是给了一个差评，这个case会有助于你移除该恶意差评。