注册

亚马逊美国站又出新政策了?买家的退货请求会自动被批准,由亚马逊提供prepaid return labels?

“Dear Seller,
Starting on November 1, 2016, US seller fulfilled returns that are within Amazon’s returns policy will be automatically authorized, and Amazon will provide customers with prepaid return labels on your behalf.
We hope that this change benefits you, the seller, and your customers. With this update, customers will be able to return an item immediately, and without coordinating with you, reducing the time you dedicate to processing returns.
You will also have full visibility into the end-to-end returns process through tracking information located in the Return Details section of your Manage Returns page. And for the first time, you will have the ability to appeal return disputes directly to Amazon. We implemented these benefits so you can maintain visibility in the returns process, and to assist you in the case of an A-to-z claim.
We understand this may require you to make changes to your returns process, and that there may be products in your catalog that will need to be exempted from this requirement. Therefore, starting on October 1, you will be able to request an exemption for specific ASINs that meet certain requirements. Review the Prepaid returns for seller fulfilled orders help page below for details on how to request exemptions. Exempted returns, and returns that are out of policy, will continue to go through the existing returns process that you use today.”
昨天收到这封邮件,说从11月1号开始,亚马逊美国站的退货政策将有所改变:亚马逊会以卖家的名义为买家提供prepaid return labels,这样买家就不用与卖家协商,可以马上退货,“既省时又不麻烦”。针对退货纠纷,卖家可以直接向亚马逊提出上诉,如果买家申请AZ,亚马逊会协助卖家。。。你们有收到这封邮件么?
已邀请:

薰衣草的小调调

赞同来自:

不、是、吧?我没收到这个邮件啊。如果是真的,那骗子肯定会滥用这个新政策来得到免费的商品,而卖家什么都做不了(除了上诉??)

Roar&咆哮

赞同来自:

对啊!这样买家想退货就退货,就算退回来一个空箱子也能自动拿到退款,请问哪个骗子会放过这么好的机会?

淡然、

赞同来自:

想想以后我们可能要找“Seller Support Prepaid Returns Team”帮忙解决纠纷、将有更多类似于“How To Win Return Appeals?”的问题出现。。。。。真是醉了

南音雨阁

赞同来自:

有时候买家选的退货理由是“Doesn't work/defective/Wrong item sent”,但是从评论可以看出是他后悔不想要了,这时候我们一般不提供prepaid return labels,然后买家就打消了退货的念头

浅风ら

赞同来自:

好想问return label是由我们支付的吗?如果是,那买家不用它的话(有些要退货的买家后来又决定不退了),我们能拿回钱么?啥时候?哎

Hopeless

赞同来自:

我觉得这样也给了那些想要drop shipping的卖家可乘之机。。亚马逊是逼着卖家转战FBA么?

ひ陌予倾年。

赞同来自:

为什么亚马逊要在旺季(感恩、黑五、圣诞)到来以前发这些公告呢?不能早一点,或者在淡季的时候发?这样卖家好适应新规则啊。无语

要回复问题请先登录注册