【侵权申诉经验】当你的产品没侵权，而亚马逊判定你侵权，我们该怎么处理？

 首先你担心的可能是 我成功了没有，我觉得你还是先看完我的经历 你就会明白了。我2016年6月注册帐号，审核我三个月时间，到9月份正式可以销售，我兴奋的马上上传产品，起初刚上传几款去试试看，没想到问题就来了，我点进去销售页面的时候，店名老显示别的品牌，我也马上联系客服，客服起初帮我们处理好，没过几天，又变成原来的样子，我们在联系客服，跟他说侵权的严重性，他给我们保证不会影响我的帐号，我信以为真。后期没在去管这个问题。

到了2017年2月，突然收到审核团队的邮件，告知我的店铺侵权，我一下子懵了，马上查看几个侵权的ASIN，查完后才知道这几个就是我当初开店时出问题的几个，而且他们说我侵权，我对比他们的产品，根本沾不上半点关系，我马上申诉按照实际情况说明原因回复，没想到第二天他们回复我，我的店铺给冻结，审核不通过~~~此时心中一万个草泥马。原先打算放弃掉这个帐号，但心又不甘。不是我的错，为什么你说封就封，这时我在去申诉，按照百度的申诉，具体如下：

请先看亚马逊发来的邮件：

Hello, You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.

不知道你发现什么问题没有，对， 就是这个单词“may”,或许，也就是亚马逊没有100%确定，在我第一封邮件申诉时，我承认我侵权了，亚马逊一看，哦，自己承认了，那好，那简单多了，你就滚蛋吧，别在亚马逊卖了! 这就是套路啊，同志们!不打自招了，说什么自己错了，给个机会吧， 有用吗?审核的人会是你命中的贵人吗?他很仁慈吗?不会!!!

这里有一个大大的Bug, 就是专业!你们可以看一下，申诉的选项里，系统会给你一个模板，里面的内容是什么呢：知道自己错哪了吗?知道 接下来要干什么吗?这两点就是为了看你专业不专业， 那么你要反过来想了， 你亚马逊审核团队专业吗?用一个 模棱两可的词 “may”来忽悠我，让我跳进你的陷阱，这下等于证据确凿了，而且不打自招了，这就是套路啊，是个陷阱啊，对于产品，那个熊公仔，你说侵权就侵权了，你说他是日本的牌子就是了，有证据吗，一开始，只发一个ASIN 加一个名字 还用了一个单词“may”没有进一步的 充分说明，在我自己承认了后，坚决关了我的账号，这还了得，我要投诉你这个不专业的审核团队，你们的手法是不合法的。我说我能提供证据证明我所说的，有必要的话，咱可以去法庭当面对质!

我之所以会想到这个，是因为 那个刀锋战士，运动员，他涉嫌杀害自己的女友，但是证据是 强行闯入他的家才取得的证据，后来被法官判为 方法不当，无罪释放!

除此之外，我还说了另一个重点，请看下面内容，谢谢

亚马逊申诉产品侵权特殊经验分享

我前面强调了时间，因为亚马逊关了我的上传权限，于是我寻求帮助于亚马逊客服，客服也不知道具体的数量是多少，这个本身就不专业，你不专业，但是我要探个究竟，于是我自己做测试上传我的新产品，刚上完，第二天亚马逊就发现了我的一个产品有问题，我还没卖一个这个熊，我解释 ：由于你们亚马逊客服不专业，还得卖方自己去做测试，这需要花时间吧，短时间内1000多个产品 怎么可能做得完，于是我把我的早已准备的新产品 去做测试，1个多小时，产品上完了，也没得到答案，如果亚马逊客服专业的话， 我还用着这么着急去上传吗，有那个时间，我本可以 好好地 仔细检查我的表格，发现问题并解决，也就不会出现昨天的错误，现在你要我一个人来承担这个事情，公平吗?某人必须也要站出来给个说法!!!

我在生气的情况下 去赌一把，我真的很绝望，不知道会不会有作用，但是我就要说出来让他看，我提供了我的 case id,证明我电话联系过亚马逊客服，但是他们没有给我一个确切的答案，还有我测试的上传记录 ID， 我在邮件里 多次强调 这个单词“may”,说他们不专业，而且还是套路，然后我就发邮件给 另一个团队把 这几张图片发给他们，我刚发完，亚马逊说 我们同意你继续在亚马逊销售，我看3遍，然后我哭了......

这是我举报的内容 加 我第二次申诉的内容

I report a Track from pg-review@amazon.com, i need your help to check this, someone should also take responsible for this case, please don't transfer this case to pg-review again, because i am also reporting their problem for this case, thank you very much! Following are details:

这是我第二次申诉发的内容

Your email have a big problem, it is improper: "because you are offering items that may infringe intellectual property rights or may be inauthentic", you said "may infringe" and "may be inauthentic", which mean not sure 100%, but we can contact you, there are 3 ways to reply your email, first is deny because you said"may", second we said apologize to you and beg your pity, third, we offer all document you requested, actually, this is a trap after seller reply you, this is illegal.

Second, Amazon didn't tell seller the quantity of uploading new products, after seller ask for Amazon service, Amazon can't offer a exact number to seller, this is not professional service, next seller want to test the quantity by itself because the seller worry about its account, seller took long time to make the inventory files, because the seller want to know the exact quantity, seller sacrifice the time to check its inventory files, instead upload its files directly for getting the answer, its your fault of Amazon service, you don't tell me the exact number and let seller find it by itself, if test, it need a lot of new products, it will need much time to make the file, then test it, but seller have made such a file with many products, if you tell me the exact quantity, seller will not test it by sacrificing the time to check inventory file, now you found my product "may infringe" and "may be inauthentic", not sure 100%, then confirm it 100% after seller reply you, and keep to close seller's account, so who should take responsible for this fault? I can provide the evidence what i said, here are case id:2024796131 2024806251, they are calling contact, suggest me to wait, when i said if it is restrictive quantity for one week, they also said "maybe" and don't know exact quantity, which is absolutely unprofessionally, then here are Batch ID: 50180017174 50181017174 50182017174, i can't find more early date because the Amazon system don't provide such a service, you can check them, i want to say if i should take all responsible for this fault with your unprofessional "may" and "may be"?

I write many words to explain why i upload the "may infringe intellectual property rights or may be inauthentic" you said, and i am also a professional seller with one year experience, i ask for you to check, do you really check what i said? There are any evidence?

I delete all "items that may infringe intellectual property rights or may be inauthentic" you said, and write my plan and explain why i plan, whatever my English is, but you can read it what i am expressing, right?

In a word, you use "may" this unconvinced word to wait my reply, then my reply became your answer, this is unprofessional for you pq-review@amazon.com team, please tell me how i can report this trap to a person who can review your work, u . s . federal constitution? Now i make a screen shoot for this case as a evidence, everything must to have a evidence, so it can be convinced at a court, i don't threat anybody, i just want this justicial with evidence, somebody also must to take responsible for this.

I will ship all order of my account, it is nothing about our customers, you really don't need to emphasize this again and again by a common email template, this is also unprofessional. So now may i know if you take more time to check more details for this case?

I am waiting for your justicial reply!

我按照上面的思路，综合我自己的情况，将内容改了些，这次审核团队没有隔天回复我邮件，这时候我越等越心急，是不是不理我了。没办法，等了三天还没看到回复我邮件，直接百度美国总部客服的电话，直接电话杀过去，原先很火大，打算乱叼他们一顿后，不理帐号了。没想到外国人还很绅士，解决问题也很客气，心中的火气一下降了很多，按照客服要求回答他们的问题，然后他在后台帮我查看我店铺的侵权问题，最终确认后，他发邮件说要给他们时间去再度审核，这个他会积极跟进处理，最终查实，两天后审核团队就发邮件说我的帐号可以继续销售。看到此邮件，整个人都乐开花了。

通过以上，各位如果给亚马逊因侵权封号的话，不要急，先看下是否我们的错误，如果不是的话，可以整理下去申诉，不敢给你百分百肯定能通过，但是通过这件事，我觉得亚马逊的做事风格也不是不讲理的。中国的亚马逊客服就不知道了，感觉像是拿工资享受，不帮忙解决问题的，哈哈，希望对各位有帮助咯