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【每日一问】亚马逊因操作评论账号被关闭要怎么申诉?

相信至去年新政以后,不收卖家都收到过亚马逊操作评论警告邮件或者直接被封!那么亚马逊所说的操作评论仅仅是指刷单吗?因操作评论账号被关闭要怎么才能申诉回来?欢迎有类似经历卖家朋友补充问题,分享经验结果!或者扫描下方二维码看看大卖是怎么申诉!
已邀请:

Julissa

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这说的是我吗?
 Hello,

We recently contacted you about product review manipulation. Because you are still manipulating product reviews, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can view previous messages on the Performance Notifications page in Seller Central (https://sellercentral.amazon.c ... ry.htm). To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.

To sell on Amazon.com, please reply to this message with the following information:

-- A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies.

-- Contact information (name, email address, website, etc.) for any third parties you engaged to obtain prohibited reviews.

-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.

-- List of any prohibited reviews remaining on the Amazon site.

-- A plan that explains how you will prevent product review manipulation in the future.

Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.

For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.

We look forward to hearing from you.

Sincerely,

Seller Performance Team

Amazon.com

http://www.amazon.com
 
最近刷的很少,有发邮件催评、有差评的时候会找客户说退款或者重新送一个,让客户修改差评这样。催评和改评算是操纵评论吗?

观月

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有差评的时候会找客户说退款或者重新送一个,让客户修改差评,就是算是操作评论

努力努力在努力

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给客人写邮件 千万不能在一封邮件里写 我们愿意给你退款或者重发 你帮我改评价这种语句 ,另外申述啊,按照流程,表示您下次不会再犯,诚恳态度

天天开开心心

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让人修改差评也算操作评论,但是催评不属于操作评论,改评价可以提的,只是不能和重新发送一个或者退款写在同一封邮件里。

大耳朵听风声

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按照流程,表面您下次不会再范,诚恳态度

Amani

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我还一直以为这样玩没问题呢!
据了解是亚马逊的bug,搞死卖家了,太坑爹了。。。

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