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收到了亚马逊AZ,求申诉邮件,


收到了AZ,现在已经联系买家了,但是没有回复,先准备好申诉邮件,第一次遇到AZ,求个模版参考一下
 
已邀请:

vivilan

赞同来自:

1、卖家,你好,请知悉,现在a-z,一旦开了就会影响绩效;
2、申诉,就是提供物流单号,说明下相关问题就行了;
3、联系买家的模板可以参考:
 

Dear Buyer, 
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(订单ID), we would greatly appreciate it. 
Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. 
To withdraw a claim for purchases made on Amazon.com 
Go to Your Orders 
Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request. We hope you have a pleasant day, thank you for shopping at __________(这放店铺名). Yours sincerely, _______(店铺名)
 Customer Service Team
 

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