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亚马逊客人买了2件衣服,退货时硬要说她之前只收到1件。。。做人不能太霍顿啊!

客人买了两件连体衣,然后要求退货。她说“它们”(请注意是复数)的号码太大了,穿着不合身,我说没问题。
结果第二天她就发邮件跟我说,她只收到一件连体衣,所以只能退一件,等第二件到了她再退给我。Are u kidding me?
我敢肯定她在骗人,因为之前包装的时候我是把两件连体衣放在一起的,不可能说一件到了,另一件没到。还有,她自己都说了,“它们”的号码太大,所以她肯定两件都收到了,现在却说只能退一件。真的是,现在该怎么办?
已邀请:

撑伞人

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你就退一件的钱就好了,根据产品的condition扣除相应的restocking fee,等她把第二件衣服退回来的时候你再退剩下的钱

浅陌

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把她发的邮件还有聊天记录保存下来。她申请AZ claim的话,这些都是证据

浅风ら

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我建议你下回再碰到客户买多件商品的情况,就在打包的时候多拍一些照片,证明你发的货没有问题。
有些人真的很喜欢贪小便宜,明明收到了完整的货,却硬要说没收到这个、没收到那个的,醉醉的

猜不透的你、

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楼上的做法可以采纳。还有,楼主你可以把产品的重量记录下来。比如一件衣服的重量是多少,两件衣服的又是多少。保存一下shipping label的复印件,也可以把快递员提供的重量情况记录下来。这样就好办多了

尘世只是沉世

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谢谢你们的回答!我发了一封邮件给亚马逊的客服,跟他们备案了一下,以免这个人又去骗其他人:
“I would like to report a fraudulent customer
For me, it is not worth it to fight with this customer and have the issue become big. Therefore I did not argue with the customer about her claim and let her know no problem I will take care of it for her.
I must let you know, however, so you can track this customers action and prevent her from continuing to steal from Amazon sellers. Such a customer will surely do it again.
Here is what has occurred. Customer purchase 2 items of the same from me. I shipped them to her. Double checked the package that both were in it. Each item weighs 4 oz, package weight was approx 8 0z - therefore 100% both items were in the package.
Customer now returns 1 item to me, claiming it is way too big. I authorize return. She then claims she only received one.
Customer is 100% fraudulent. She has received both items of the same. She returns 1 with 'complaint', keeps the other for herself. this way, she has now received a free item.
if she hasn't done it before, she will surely do it again. it is worth it to keep an eye on such a customer.
All the best
XXX”

Moppet

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有没有可能是她把你的订单跟其他卖家的混在一起了?如果不是,那真的很可恶也,用这种方法得到免费的产品。亚马逊要好好调查一下这类买家了

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