亚马逊因图片侵权被禁售,申诉邮件要怎么写?可有申诉模板参考~

亚马逊因图片侵权被禁售,申诉邮件要怎么写?哪位大神行行好提供个申诉模板看看
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遗失的记忆

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如果是因为亚马逊上LISTING时因图片侵权被禁售,可以这样写申诉邮件(只供参考)

Dear Seller Performance Team,

Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made.

We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams. 

We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager Mr. .... on a lot of details including the can do's and can'ts. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously. 

However, one of our sales staff ,who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 skus ( We had 49 skus ready at that time.) He uploaded the product without everyone's else's knowledge and I would in person would like to apologize again for my carelessness in staff management. 

Here are the things our company has done to prevent such issue from happening again.

1. We just organized a training again on the can's and can't the sales manager Henry sent us,especially emphasizing on the policy violation including image violation of products and wording violation on product and checked all the product that we have already listed. 

2. We deleted  all the products that we think that could potentially violate the policies.

3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon.

I would like to apologize for a third time for my carelessness in management ,and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target.

Looking forward to hearing from you.

your name

你是我的右眼

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你是自己拍摄设计的亚马逊图片被告侵权吗?我只有这种情况的申诉模板

Dear Amazon Team,

We received a policy warning stated that Amazon has removed some images form our site because of a rights owner complaint about image(s) that infringe its intellectual property rights.

ASIN:

Complaint ID:

The picture that Amazon has removed:

图片链接:

图片链接:

We always work hard to assure we are meeting the standards set by Amazon and our own standards of quality customer service, it is hard for us to believe that our images infringe others' intellectual property rights. All the photos of this item (ASIN: B01DKFMSEW) was taken and designed by our designer.

Firstly, we contact the rights owner directly to resolve this dispute. We asked the right owner review the pictures,finally, he found that the picture is from us, below is the screenshoot of our e-mail.(Have attached)

Email 1: 邮件链接

Email 2: 邮件链接

Secondly, We have advised the rights owner to contact Amazon at notice@amazon.co.uk to withdraw the complaint.(I have mentioned it in e-mail)

Thirdly, we can provide all the photo and source file as an evidence.(Please see the attachment)

1. Photo
 
Taken From:

Shooting Time:

Shooting Location:
2. Source File: You can see how we processing the picutre in Photoshop.

Please review this case, and we are looing for a fair and just reply.If you need additional details, please kindly contact us, we will reply you in the first time.

Best Regards
Lucy

独角戏

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1.什么是知识产权?

亚马逊卖家需维护四类知识产权:版权(Copyright)、商标权(Trademark)、发明专利权(Utility Patent)和设计专利权(Design Patent)。换句话说,如果不想亚马逊账号被停,卖家需要避免非法制造、剽窃、销售仿品和假货。

理论上来讲,在平台上出售这些产品需要亚马逊和卖家共同承担责任。但考虑到平台的商业模式,最近法院规定亚马逊无需为此担责。这就意味着,卖家需独立承担侵权后果。下图是知识产权相关信息,包括知识产品类型、有效期、适用范围、侵权形式等。

2.侵权后果

产权所有人或法定代理人可能会向亚马逊提起诉讼。亚马逊政策也规定,不允许出售假货、盗版和未授权产品等等。侵犯知识产权会导致卖家亚马逊账号被封,资金被冻结。

3.应对措施

1)当亚马逊通知卖家存在侵权行为后,卖家要积极应对。

2)浏览内容指南和防伪政策。

3)找出侵犯知识产品法和亚马逊政策的产品或相关listing信息。

4)联系知识产权所有人,直接与他们对话,通常情况下他们比律师更易交流。如果找不到知识产权所有人,就联系亚马逊在暂停账号通知邮件里提到的法定代理人。

5)提供供应商名单,及与其合同条款。

6)请求知识产权所有人或代理人撤销投诉。

7)如果知识产权所有人或其代理人没有回复,那就联系律师帮忙。

8)如果卖家能够承担得起账号被停的成本,可以等到与产权所有人把事情解决后再写具体改善计划(POA)。

9)写一份行动计划,包括产权所有人同意撤销投诉。

10)如果投诉未撤销,那就给亚马逊提交一份详细的步骤清单,表明卖家和自己的律师采取哪些措施规避未来侵权行为,或证明投诉的不合理性。

11)检查质量管理措施,对员工进行培训,让他们识别易侵权产品和listing类型。

12)下架或清理导致亚马逊账号被停的所有库存产品以及禁止在平台销售的产品。

13)向亚马逊提起上诉,并采取以上措施。

如何规避因侵权而导致的店铺被封

对于自有品牌产品:

• 刊登产品信息时,要特别注意使用的词语,确保一切都是原创。

• 在商标数据库中检测品牌关键词或短语,比如Justia Trademarks。

• 刊登自有品牌产品之前,确保它是独一无二的,即使已经通过专利审核。

如果从第三方进货:

• 如果有可能,了解每一件产品的知识产权所有人和销售权代理人。

• 确保刊登的所有产品信息包括图片,都具有知识产权所有人的认可。

• 记录每一件产品的项目清单和发票,在刊登前进行检查。

• 确保拿到的文件是发票,而不是订单确认、形式发票、商业发票等。

• 调查供货商和他们的竞争对手,避免从不能提供相关文件的批发商那里进货。

总而言之,如何避免亚马逊账号因触犯知识产权而被封取决于卖家的商业模式。要么在刊登自有品牌前做所有必备的调查,要么保存供货商提供的合法文书。

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