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亚马逊有没有谁让客人改review成功的?出来分享下吧!

已邀请:

Winter is coming

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中差评好好的在那,如何才能移除?

找到联系客服入口(Contact Seller Support)

选择 Selling on Amazon

选择Customer Feedback

输入涉及中差评的订单号(如文章下图)

据卖家讲,根据他们经验感觉移除中差评还是比较轻松的,平均移除成功率在70%-80%左右,只要仔细的查看客户的三项问题是YES 还是NO,然后看下从他的Comment 里面表现出那方面的不满意,然后针对客户的结论避重就轻的编写想要移除此差评的原因。当然这也有很多的人为主观因素在里面,不同的亚马逊客服对于同一个Case 的处理结果也是不同的;甚至有些卖家朋友反映,卖家整个店铺的好评率貌似也会被客服们作为一个参考。

差评的移除申请提交以后,请大家务必要关注亚马逊邮箱(或者后台的Manage Your Case Log),无论这个评价有没有移除,亚马逊都会发一封邮件到我们的亚马逊邮箱将最终判定结果告知卖家。如果差评被成功移除,买家也会收到一封通知邮件,买家有权利再次给该订单留评... ...

他们在申请书的Additional Information 里面是这么写的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

之后收到了亚马逊的回复,如下:

Greetings from Amazon Seller Support.

Thank you for bringing this matter to our attention.

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.

Thank you for your understanding.

We love our sellers! Let us know how we did:

Were you satisfied with the support provided?

Click here for yes:

Click here for no:

Thank you!

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厦门阿七

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从订单到买家收到产品整个流程回复,希望对你有用
 
这些社区可以搜素到的,先搜索下了
 1.未付款订单的催款模板。(请根据您产品自身特点对描述内容进行修改)

Dear xxx
We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If
there’s anything I can help with the price,size, etc., please feel free to contact me.
After the payment is confirmed, Iwill process the order and ship it out as soon as
possible. Thanks!

2.查看到买家付款完成的订单后,给买家发送订单确认邮件并且告知预计发货时间。

Hi, xxx,
Thank you for your payment for orders xxxxxxx. We will be dispatching these
itemswithin the next 3 days. If you have any questions or problems, contact usdirectly
for help.

3.填写了发货通知后告知买家当前状况,(订单号、发货单号、运输方式和发货日期)。

Hello, xxx,
We are happy to tell you we have dispatched your order! You can track itsprogress
with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here:
www.xxxxx.com.
It usually takes about 30 days for your order arrive, but as this is theshopping season,
the logistics companies are very busy and some orders may takeslightly longer to
arrive.
If you have any questions or problems, contact us directly for help.

4.超过 5 天还未更新物流信息,让买家再等待。

Dear xxx,
As we all know, it’s the busiest part of the shopping season and the
logisticscompanies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you
know as soon as an update is available.
Thank you for your patience!

5.货物退回,换物流方式重新给买家发货,并延长收货时间。

Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the
originaldispatch has failed.
Don’t worry! We have already dispatched your orderwith a different logistics
company. You can track the new delivery of yourorder here:
www.xxxxx.com.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.

6.长时间在途,确认是否收到货物,减少买家未收到的担忧。

Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the
tracking information and it’s on its way!
Don’t worry about your money or your purchase either – if you do not receive your
package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.

7.距离确认收货超时还有 1 周,依然未妥投,告知买家物流的大致情况,并且告知买家会给他延长收货时间,请买家不要提交纠纷。

Hello, xxx,
We have checked the tracking information and found your package is still intransit.
This is due to the overwhelming demand for logistics this shoppingseason.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly forassistance, rather
than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks

8.客户投诉产品质量有问题(表示歉意,并愿意配合解决问题,承诺下次购买能给予折扣),请根据订单实际情况进行更改。

Dear xxx
I am very sorry to hear about that. Since I did carefully check the order andthe
package to make sure everything was in good condition? Before shipping itout, I
suppose that the damage might have happened during the transportation.But I’m still
very sorry for the inconvenience this has brought you. Iguarantee that I will give you
more discounts to make this up next time you buyfrom us. Thanks for your
understanding.

9.货物断货,推荐类似产品。(建议大家及时把断货的商品进行下架)。

Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact
the factory to see when it will be available again. I would like torecommend some
other items of similar styles. Hope you like them too. You canclick on the following
link to check them out XXXXXX. If there’s anything I canhelp with, please feel free
to contact us. Thanks!

10.折扣产品推荐。

Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offeryou
a XXX % discount. Once we confirm your payment, we will ship out the itemsfor you
in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!

11.买家议价(填写希望买家购买的件数和您所能提供的折扣)。

Dear xxx:
Thank you for taking interests in our item. I’m afraid we can’t offer you thatlow price
you bargained as the price we offer has been carefully calculated andour profit margin
is already very limited.
However, we can offer you a XXX %discount if you purchase more than
XXXXpieces in one order. If you have anyfurther questions, please let me know.
Thanks!

12.向买家推荐新品(圣诞节/新年等节日畅销产品推荐)。

Dear xxx,
As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large
potentialmarket. Many customers are buying them for resale on eBay or in their
retailstores because of its high profit margin. We have a large stock of
XXXXXXXX.Please click the following link to check them out XXXXXXXXXX. If
you order morethan 10 pieces in one order, you can enjoy a wholesale price of XXX.
Thanks.
 
13.货物在海关。

Hello, xxx,
We have checked the tracking information and found your package has now arrivedat
your country’s customs agency.
Please let us know as soon as your order arrives at your delivery address.
If your package experiences any delays at customs, please contact them toresolve any
problems.
Thanks!

14.货物已经处于签收状态,提醒买家进行确认收货并且给予好评。

Hello, xxx,
The tracking information shows that you have received your order!
Please makesure your items have arrived in good condition and then confirm
satisfactorydelivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if
you give us a five-star feedback and leave positive commentson your experience with
us!
If you have any questions or problems, please contact us directly forassistance, rather
than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks!

skb

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只要客人肯回复你,那你就有成功改review的希望。虽然成功率比较低,但是多尝试几次,还是会有那么几个客人肯改review的。

蓝白犀利

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去掉review套路:
第一:邮件联系客户,但是现在ID被屏蔽了,就要借助一些软件来操作查找,这个一般就是常规的手段;
第二:你review较多的情况下,点helpful,保证你的页面好评的,这个方法最简单,也有很多这样的服务商,价格点击一次在2-3元,安全性较高;
第三:找人刷单,覆盖;这个如果你可以找到随时可以给你放review的服务商就完全是可以操作的,就是可以提前1.2个月刷单,但是review是积累在这里的,等到需要的时候才放出来;如果找不到这种就找真实购买发货的,最好是刷FBA的货;这点请慎重,慎重,慎重,慎重,慎重,慎重;
第四:小号跟卖机制,就是刷单小号;这样账号和listing都是相对安全的,review也是有效的;小号就很大风险!但是保证了大号和listing的安全!
我们公司有成功移除亚马逊真是购买差评的例子,但是几率不高,在20%左右
简单来说,差评就是,客户对产品不满意,从个人的情绪的不满转移到网络平台,从而对你的listing产生伤害
移除差评的思维可以由两点,一点是从亚马逊本身入手,一点是从客户入手
1.亚马逊可以帮你删除的差评有
如果客户的差评中提到,产品是因为物流问题或者和产品本身无关的原因造成的差评,你可以在后台开case要求亚马逊移除这样的差评,前期销量少而且时间多的情况下,你可以每个评论都去试一下
2.客户出发
有一个专门的售后邮箱是非常有必要的,客诉投诉无门,只能在你的listing下面留评论咯,这样的评论,有30%左右的移除率,而且跟进的周期较长,时间花费比较大,可能需要你投入的就是,全额退款或者重新补发一个产品,找到客户的联系方式之后,表明了自己的身份之后就可以直接入主题,表明你愿意给他退款或者补偿,等到售后完善了,再跟进电话问他是否可以移除掉差评。

没有平白无故的差评,一定记得不断更新自己产品的质量和售后服务。

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