ebay纠纷处理邮件模板！怎样给买家发邮件沟通？

买家收到货物后投诉图片与实物不符、投诉货物破损、投诉未收到货……作为eBay卖家该如何发邮件和客人沟通？下面分享几个ebay纠纷处理邮件模板。
 
收到货物后投诉图片与实物不符

Dear friend,

It's great you have received the order, at same time fell sorry that zipper make you not satisfied, we confirmed that you are correct, the picture is gold and you got is black , we even not found after received your feedback, so thanks very much, this time factory made all black bag with black zipper, so we will retake the picture and renew for the bag; for your order, I would like to see your opinion, what can we do for you, we will try to meet your request.

Best regards.

货物破损，直接沟通

Dear friend,

Thanks for your order and feedback, we feel regret that our goods have poor quality and let you disappoint, we have two suggestion first one is resend you, we will resend this week, but need some days to deliver, sorry for waiting again, if you satisfy with our service would you please give us five star feedbacks?

确认ebay买家未收到货物，已准备好重发

Dear friend,

This is XX from eBay， you have an order in our store, order number is:xxxxxx， this is the link:xxxxx.

Sorry that the tracking cannot tracked, we would like to resend you or refund you, which you prefer?

If for resend, we will resend you this week, and let you know the new tracking number.

As for buyer we understand you paid but not get the parcel, as for seller we lost the goods and not get the money.

We both troubled by the bad shipping, if possible would you please leave us 5 star positive feedback? You supporting is our motivation to do better, thanks very much.

We are good seller, want all buyer have nice shopping experience, when you shopping next time please leave us message, we will give you extra gift, welcome shopping next time.

ebay买家投诉未收到货，纠纷为货物在途，希望买家可以耐心等待

Dear friend,

This is XX from eBay, you bought a gold watch in our store, your order number is:xxxxxx, this is the link:xxxxxxx

Sorry that you still have not recevie them, we checked your parcel keeping update, it's on the way now, we extended 20 days for your order, still have time to wait, we understand you as buyer paid not received the item, as for seller we sent but we do not get money yet.

We both troubled by the bad shipping, please understand us, just give us some time.

Would you please agree to cancel the dispute, after time finish still not receive, if really you can't receive the parcel, we will send you again or refund, we are good seller, do not worry.

Thanks for your understanding and support. This is the tracking link:xxxx.

Best Regards.