注册

FBA发货,买家收到货与我们产品不一样

美国买家收到货,发消息并评价说收到产品完全不是我们产品,根据买家发消息中图片确实不是我们产品,比我们低个档次。注:FBA配送物流,不是我们自己配送,我们目前只做FBA。   前提买家上图产品不可能是我们的。例如张三家只卖轿车(即100%卖轿车),然后李四说从张三家买到面包车。
疑问如下:
  1,亚马逊FBA仓库有弄错的可能吗?即把别家产品当成我们的产品来处理?
  2,买家是否存在恶意行为?

请高手指点如何处理?(有些信息用????代替请理解)

  已开CASE联系亚马逊物流,官方回复,没任何实质帮助。

贴上买家第一次消息:
Hi, I placed an order 114-4388599-658????, of some ???? ????, brown. and I received other shoes of different brand. those shoes are not what they show in the description of the product. I want my money back or that you change my product. and cover the cost of return.


我们回复:
Dear sir, Thank you for choosing our product. We were shocked after receiving your picture, which is totally not our products. Your picture shows the material of lining & insole are PU material , but ours are pig split( pig leather). And also our logo and US size were printed on the insole. All of our products were shipped by FBA(Fulfillment by Amazon). I'm afraid that it mixed up with other's. If not,Could you double check it with the Amazon. Many thanks. Please don't be hesitate to contact us if you have any questions. 

Best & Regards

????

刚买家又回复:
Hi, Hello, already verify. It really is not what I ordered. If the order was sent wrong by AmAZON, you as sellers must claim this error. decide whether to refund a part of the money or return the package.
相关标签:
已邀请:

叶子的私奔

赞同来自:

那这个就直接找亚马逊反馈了,只要是走FBA,出现问题,亚马逊都会负责的。只要确实是FBA发错了,都会负责的~

爱到才知痛

赞同来自:

想问是自建listing吗?另外,看卖家的英语感觉不太像老外,小心对手恶意攻击的可能性
你用的是亚马逊标签还是制造商标签呢? 
之前好像联系客服的时候客服有讲过:如果是制造商标签,在顾客下单后亚马逊会选择就近的仓库发货,也就是会先把其它卖家的同款产品发送给顾客;反之如果是亚马逊标签,就算你的货物在离顾客很远的仓库,亚马逊也会从那边调货发给顾客,所以说顾客收到的货百分百是你发到亚马逊仓库里面的。

要回复问题请先登录注册