Mr.Rabbit - Mr.
我之前遇到过这样的问题，情况有些不一样的是买家是在货送出去后要求取消订单，我让他到时候退货退款，结果他就提交了Claim。然后我在Claim里是这么跟亚马逊说的：The customer has falsely stated in his claim that (1) the 'Item is not as described' -- even though it hasn't yet been delivered -- (2) and 'Customer want to cancel his order and seller refuse it to help the customer on this matter', which is patently untrue: by the time I received his request this morning the package was 5 days gone. I explained this to the customer and provided him with proof, which data can also be verified in his Order record in his Amazon Account, as I urged him to do. I also explained in my email that if the customer wished to return the items for a refund he could, and advised him that he could even do that at no cost to himself by writing 'Refused' across the label of the unopened package and returning it to the USPS, which would, in turn, return it to me at no charge. I explained I would then refund the full product prices upon receipt, in accordance with Amazon's Return and Refund policies. He then filed this A-to-Z Claim with the benighted assistance of yet another poorly trained, grossly negligent Amazon CSR, who doesn't grasp, evidently, that Amazon itself could be prosecuted for acting either deliberately or with gross negligence as an accessory to mail fraud and wire fraud, which is very clearly what this claim is. Section 16 of the Participation Agreement in no way relieves Amazon of its obligations to comply with Federal criminal laws. I am utterly livid, especially with Amazon's utterly incompetent Customer Service Department. Deny this claim.