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亚马逊判定我“late shipment(延迟发货)”,我提交的plan of action都被否决了,我该怎么办?

我在亚马逊做销售已经有5年时间了,客户的满意度非常高。但是前段时间我收到了亚马逊的通知邮件,说他们移除了我的销售权限,因为我的“late shipment rate(延迟发货率)”太高了:
“We are writing to let you know we have removed your selling privileges and placed a temporary hold on any funds in your seller account.
We took this action because your late shipment rate has failed to meet Amazon's performance target of less than 4%. As stated in our policies, sellers must ship orders by the Expected Ship Date.
Your performance metrics and previous notifications are available in the Account Health section of your seller account 
(https://sellercentral.amazon.c ... y.html). Reviewing your metrics may help you identify where you can improve your performance.
We strongly encourage you to take the necessary steps to complete your orders and confirm your shipments as soon as possible. For more information, search on “confirming shipment” in seller Help.
Before we can consider reinstatement of your selling privileges, you must resolve all outstanding orders and provide us with a detailed account of the steps you will take to meet our performance standards in the future. We will then review your performance plan and determine whether to reinstate your selling privileges.
For information on creating and submitting your performance plan, search on “Appeal the Removal of Selling Privileges” in seller Help. If you do not submit a viable plan of action within 17 days, we may permanently remove your selling privileges and hold any funds in your seller account up to 90 days.
We look forward to hearing from you.”
问题的关键是,我是自己一个人做销售的,因为平常要上班(还有其他的个人原因),所以买家下订单之后不能及时把货拿到邮局寄,导致late shipment。我把我写的“plan of action(行动方案)”给亚马逊看,可是都被否决掉了。我不知道该怎么办。
这是我写的plan of action:
“I am writing to appeal the decision to suspend my account for late shipments. I understand that the account was suspended because my shipments were below Amazon's target rate. This happened because I was waiting until I had more orders before I would ship. What I have done so far is to stop this practice of waiting for orders to accumulate and resolve to ship orders on the same day they are ordered. It can be noted that my most recent order follows this new pattern. I would like to note that I have a 100% positive customer review ranking for this year and a 97% positive customer review rating all time. I am not a large operation, so some of the more complicated plans of action are not applicable to my account. It would not be cost effective for me to do the FBA program and no 3rd party application would help in me physically shipping the packages when the orders are received. The only solution for this problem is for me to ship the items when they are received. I am positive that I will be able to do this. Please feel free to call with any questions or concerns. 
Thanks for your consideration”
你们帮我看一下问题到底出在哪?谢谢了
已邀请:

无敌元首

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条理清楚的表明你知道问题、承认错误及如何做出改正就行。
1、承认错误
2、评估自己账号过往的销售操作
3、创建补救的 行动计划

改改整整

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楼主,既然你是在亚马逊卖东西的,你就要遵守这个平台的规则。你在签订协议的时候承诺说准时发货,那你就要做到。就算工作再忙、下班再晚,你也要想办法把货拿到邮局寄

一心只走跨境路

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“plan of action”的正确格式是这样的:
1. 解释问题出在了哪里,你做错了什么;
2. 你解决这个问题的行动都有哪些;
3. 为了避免这个问题的再次发生,你都采取了哪些防护措施(你也可以解释一下你解决问题时所采取的那些行动,都将产生怎样的效果)
尽量保持文字的简明扼要,不要说些有的没的。而且你一定不要忘了说“I will ship and confirm the orders on time”

老农民

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首先,你要分段来写你的行动方案,做到条理清晰,把具体情况解释清楚。
然后你要明白你的问题是什么,针对这个问题,你想出了什么解决方案:
问题:你没有及时把货发出去
解决方案:在接到订单的24小时内,你会到邮局发货
亚马逊才不管你上班多忙、下班多晚,而且这个问题跟FBA还有第三方app有什么关系?你要让亚马逊看到你的重点是在哪里。你的解决方案是?行动是??

Provence

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或者你也可以提供其他的解决方案,比如说,你雇了一个人来帮你把货拿到邮局寄。如果你没办法及时发货,他会帮你的忙。
反正你要让亚马逊看到你的方案是可行的,要努力说服他们

旧街旧巷等旧人

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你在信中有提到:“ship orders on the same day they are ordered”,但是你说了太多无关紧要的话,所以别人很难注意到这句话。
尽量写得简单、直白,让人一眼就看到关键的点。还有,你可以说,下回你没办法及时完成订单的时候,你会开启“假期模式”,而且一定要说“I have reviewed and agree to comply with all Amazon policies.”你要承诺你会遵守亚马逊的规则,让亚马逊看到你的诚心,这样才更容易上诉成功

海的兔儿

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你重新写plan of action的时候,不要再解释说你为什么没有及时发货,不然亚马逊会觉得你是在找借口,你不承认你犯的错误

失心失人

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我觉得你可以这样写Plan of Action:
“Problem: I didn't correctly understand that shipping within 2 business days was a requirement. I incorrectly believed that it was only a "suggested" timeframe for when orders should be shipped.
Solution: I now fully understand that every order is required to ship within 2 business days, and I will abide by that rule from now on. I have further learned that I can create postage shipping labels through Amazon, and will use that capability going forward, so that I no longer need to accommodate a trip to the post office.
How it Applies: By using Amazon's feature to purchase postage, I have removed the need to visit the post office from my process. This will allow me to fulfill most orders within 1 business day, and all of them within 2 business days, as required.”

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