亚马逊买家在发货前取消订单，1个月后却投诉没收到退款？
买家在9.1下单，9.2取消订单（还没发货），我们就按他说的做。然后收到亚马逊的信息：
"Order Cancelled
This order has been canceled and the buyer will not be charged for the purchase. No further action is needed. For discrepancies or questions about the cancellation process, the buyer should contact Customer Service using the Contact Us form."
结果这两天买家就投诉说他没收到退款？已经过了1个多月了，关键是因为订单未完成，所以我们根本就没拿到他付的钱。都怀疑他是不是骗子了
"Order Cancelled
This order has been canceled and the buyer will not be charged for the purchase. No further action is needed. For discrepancies or questions about the cancellation process, the buyer should contact Customer Service using the Contact Us form."
结果这两天买家就投诉说他没收到退款？已经过了1个多月了，关键是因为订单未完成，所以我们根本就没拿到他付的钱。都怀疑他是不是骗子了
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暮光之城
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所以告诉买家，因为你没发货，所以亚马逊是不会从他卡上划走钱的（如果买家用的是借记卡，亚马逊在授权的过程中会先将钱扣除。一旦交易被取消，亚马逊会把这笔钱退回买家的账户）
南音雨阁
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他应该不是骗子，只是不清楚这些事罢了。你让他去问一下customer support