速卖通站内信怎么写？站内信模板有哪些？

对于速卖通站内信很多新手卖家都不会写，小编整理了一些站内信模板，一起看看下文介绍：

站内信分类及具体方法:

1、产品问题

问外观相关(尺寸，颜色等)

DearValuedCustomer

Thanksforyourgreatinterestinouritems，Wearegladtotellyouthatthismodelwehave4colors:Black，Green，Blue，Red，andallthecolorinstock，youcandirectlyplacetheorderinmystore.

Oncewereceivethepaymentfromyourside，wewillarrangetheshipmentforyouASAP

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

询问是否有库存

DearValuedCustomer

Thanksforyourgreatinterestinouritems，Infactthisisareallynewiteminthemarket，Wejustsellout，sothenewstockwillarrivein2weeks，Butyoucanplaceanorderfirstinmystore，Oncewehavenewstock，WeneedsendalltheordersaccordingtoOrderDate，earlyorders，weneedshipitfast.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

询问产品功能

DearValuedCustomer

Thanksforyourgreatinterestinouritems，itcanconnectwithtwodeviceatthesametime，Butwehavetestedit，Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

询问产品折扣(利润高可以考虑折扣)

DearValuedCustomer

Thanksforyourgreatinterestinouritems，SinceyouarealreadymyVIPCustomer，wejustapplythediscount$2foryouforthisitemfrommycompany.

Afteryouplacetheorder，plsdonotpayitfirst，Trytoleavememessage，sowewillchangethepriceto$**foryou，andthenletyoufinishthepayment.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

询问产品批发

Dear****

Thanksforyourgreatinteresttomyitems，InfactyourarealreadymyVIPprice，beforeyouhaveboughtmanytimesinmystore，soijustapplytheVIPpriceforyoufrommycompany，AlsowehaveourownfactorySowecanarrangeitfastforyou.

Eachwecanselluonly$**，So**pcspriceis$**，Andiconfirmitwithmyshippingcompany，youneedpaytheTNTshippingfee$**，so**pcstotalpriceis$**，whenuplacetheorder，donotpayfirst，leavememessageletmechangethepriceforyou，afterichange，iwilltellupay，andprioritytosendyourorder.

Ifyouhaveanyquestions，pleasefeelfreetocontactuswaityourkindlyreply，thanks

2、物流问题

询问发货时间

DearValuedCustomer

Thanksforyourorder，Infactwehavereceivedyourmoney，UsuallymycompanyQCneedtestitcarefullybeforeweshipping，Becauseweneedguaranteebetterqualityandwellpackageforyou.

Totallyweneedarrangeyourpackagewithin2days，Neverworrythat，Onceweshipped，weneedupdatethetrackingnumberforyou，andgiveyoutherackingwebsite，soyoucanknowyourpackagewhereitisgoingon.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

询问是否支持本地配送

DearValuedCustomer

Thanksforyourgreatinteresttomyitems，ThisitemswehavemanyinstockinRussianWarehouse，WecanshipitforyoudirectlyfromRussianWarehouse，Soyoucanreceiveitreallyfast.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

运送时效(小包)

DearValuedCustomer

Thanksforyourgreatinteresttomyitems，UsuallywesendittoyoubyAliExpressStandardShipping，ThisisAliexpressOfficialShippingWay，Accordingtomyexperience，itwilltake3~4weekstoyourlocalplace.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

3、售后问题

质保时间(1年)

Thanksforyourgreatinteresttomyitems，AlltheitemsinmystoremycompanyQChavetesteditcarefully，andwecanprovideyoutheguaranteefor1year.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.支持本地退货

DearValuedCustomer

Thanksforyourorder，InfactyoucanseewesupportdomesticreturninRussian，Ifyoureceivetheparceldonotlikeit，youcanreturnittoAliexpressRussianWarehousewithin7days.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

海外仓选择不了

DearValuedCustomer

Reallysorryfortheinconvenience，JustbecausewehavesetsomeremoteareafromMoscow，CannotshipitfromRussianWarehouse，ForlongaddressfromMoscowiseasytolosethepackage，alsobuyerneedpayhighshippingfee，soyoucannotchooseshipitfromRussianWarehouse.

Ifokhopeyoucanunderstandit，andplaceorderfromChina，Bestwish

希望今天分享的这些站内信模板对大家有一些帮助!不管是想要通过站内信来打动买家下单购买，还是通过站内信处理好店铺的售后服务，都需要注意自己的话术，以免引起对方的误会，导致出现投诉。

相关文章推荐：干货！速卖通处理纠纷小妙招，如何使用站内信复盘营销

（来源：跨境小师妹）