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亚马逊邮件模板介绍:亚马逊邮件模板英文

亚马逊邮件模板怎么写?这是很多卖家头疼的问题。亚马逊邮件模板的写法有许多注意事项,一不小心可能就变成了卖家的“索命”邮件。今天,本文就来分享关于亚马逊邮件模板,下面一起看吧。

亚马逊邮件模板介绍:亚马逊邮件模板英文

亚马逊邮件模板怎么写?这是很多卖家头疼的问题。亚马逊邮件模板的写法有许多注意事项,一不小心可能就变成了卖家的“索命”邮件。今天,本文就来分享关于亚马逊邮件模板,下面一起看吧。

1、索评邮件模板

Dear (buyer'name)

Thank you very much for your order!

We have shipped the goods and it willarrive at your side soon. Hope you like it! And we are looking forward toyour feedback.

Have a nice day!

Best Regards

2、售后处理邮件

买家想取消订单,但卖家已发货

Dear {$BuyerName},

Sorry to hear that you would like to cancel the order {$OrderId}.

We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.

Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.

Have a nice day!

Sincerely yours,

{$ShopName} After-sales Customer Services

3、移除差评

Dear XXX,

Thank you for your purchase from our store, as per your review left, we definitely understand that you are not happy with the item which bought from us recently. We feel really sorry about that.

As a reliable seller on Amazon, our policy is committed to make our customers 100% satisfaction with our goods and service, so in this case, we do really wish there’s something we can do for you.

Here we contact you because we can provide you a full refund for you, just hope you can update your review based on the full experience after we refund you, would that be ok?

Look forward to your kindly reply.

Rgds,

XXX

邮件书写注意事项:

拼写错误语法错误都要不得,记得检查;

标点符号一定要用英文格式;

尽量少或者不要使用缩写,比如用“u”代替“you”;

如非需要阐述的事情太多,正文内容越简短越好;

第一次交流尽量使用Dear{$BuyerName}/Sincerely,有经常沟通的买家就可以不太严肃,开头用Hi {$BuyerName}也是可以的。

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