亚马逊美国站点各个类目产品的退货政策

作为一个卖家，总有买家因为各种原因要求退款，而亚马逊又是一个重视买家购买体验的平台，那么处理好退款问题就很重要了。
知己知彼，百战不殆。做任何事情之前都要了解它的游戏规则，同样，要想处理好退款问题，我们必须要清楚亚马逊的退款政策，在满足买家退货要求的同时，利用亚马逊的规则维护自己的利益。
Amazon.com Return Policy
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.
亚马逊退货政策
亚马逊及在亚马逊上的卖家为买家提供一个收到货物30天以内的退货服务，大多数在亚马逊出售的商品遵循亚马逊的通用退货政策，但仍有一些商品具有不同的退货政策和要求。
这里就已经说明了亚马逊上大部分产品提供货物到达后30天内的退货服务，但少数产品的退货政策有稍许不同
 
1.货值：货值较大的产品退货时有几个注意事项是必须遵守的，如下：

Seller Return Policy
When you order from a third party seller, your return will be sent to back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view each seller's return policy in the Online Returns Center.Shipping and handling charges for returning items shipped by a seller are borne by the buyer.
If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.
卖方退货条款
当您在第三方卖家上下单（即不是亚马逊自营，而是亚马逊平台上的卖家），买家的退货将直接退换给卖家而不是亚马逊网站。虽然许多卖家的提供的退货政策和亚马逊网站的完全相同，但是仍有一些卖家的退货政策有些差异。买家可以在在线退货中心查看每个卖家的退货政策，由退货产生的手续费和运费须由买家承担。（小编在此提醒大家，如果退货地址是国际地址，运费则是由卖家出）
如果订单价值等于或超过100美元，请为商品进行投保并且采用具有签收方式的运输服务。商品价值超过75美元一定要通过可追踪的快件服务来退还给卖家（就是一定要有Tracking number），对于价值低于75美元的货物，我们建议您通过美国邮政的递送确认服务。如果包裹没有到，您就不必采用有追踪号的服务来退货或者如果您用拒收的方式来退货，你将不在A-Z保障条款的保障范围内。

2.类目：少数几个类目产品的退货政策也不大相同。
Automotive Items
I fyou have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer’s published warranty,Amazon wil leither replace the item or refund the cost of the item for the life of the published warranty.
汽车物品
如果您购买了由亚马逊出售以及运输的汽车相关物品出现了缺陷或者瑕疵，并且该商品在制造商所公布的保障条款之下，亚马逊将给买家替换商品或者在公布的保修期内给予退款.


Baby Items

Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes "Free Returns" messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.
婴儿用品
婴儿用品（除了0-24个月的衣物）可在买家签收后90天之内退货。注意：吸奶器退货必须要在工厂封口完整以及包装完整的原始未使用过的状态下退货（用过了谁还要啊）
亚马逊配送的婴儿产品履行婴儿产品符合免运费退货，如果该产品的详情页面写有免运费退货的信息，则可以享获免运费退货，如果不是因为亚马逊的错误而导致的退货，我们将不退还原来的运费。


CellPhones with Service
For return policies for Amazon Wireless 2-year contacts or AT&T Next plans,see About Our Return Policy
手机服务
对于亚马逊无线的2年合约以及参与ATT运营商的下一个计划的退货政策，详见（我们的退货退款）。


Collectibles (sports & entertainment)
Collectible items with a value of $75 or more should be returned using a trackable method. Items with a value more than $500, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.
收藏品和艺术品
对于价值超过75美元的收藏品和艺术品，应通过可追踪的物流方式退回，如果超过500美元，必须给产品投保。
所有的产品包装物（箱子，手册，保修卡等等）和鉴定以及评级和估价证书必须一并退回。
未随附有证明文件的退货将不被接受。
在产品退货之前，要先进行拍照存档。


Collectible Coins
You must contact the third-party seller within 14 days of receipt to request return information.Your return must then be postmarked within 30 days of the date you received theitem.
Items with a value of$75 ormore should be returned using a trackable method.
Before shipping a return,photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging,along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.
收藏钱币
买家必须在收到货物14天以内来与第三方卖家联系来取得退货信息，并且必须在收到货物的30天以内进行退货（30天到期日以包裹邮戳为准）。
价值等于或超过75美元的商品必须以可查到追踪号的快递服务退回。
在您退货之前，请进行拍照存档。
已评级的或者原版政府发行的成套货币必须和任何相关证明件以原状退回。
未以原包装或者未随附有证明文件的退货将不被接受。
纪念钱币在递送后出现损坏以及被改变状态的将不被接受退货。
Computers(laptops and desktops)
Allcomputers sold by Amazon.com are supported by the computers manufacturers warranty.
Inthe unlikely event that a computer appears to be defective,please contact the customer support network for the computer manufacturer to have it servicedunder warranty.
电脑（笔记本和台式机）
所有由亚马逊网站所出售的电脑均享受制造商的保修政策。
在极少情况下您的电脑出现问题，请在保修期内联系电脑制造商的在线网络服务来让他们给您提供服务。


Fine Art
Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
Before sending a Fine Art return, photograph the item for your records.
艺术品
对于价值超过75美元的收藏品和艺术品，应通过可追踪的物流方式退回，如果超过500美元，必须给产品投保。
所有的产品包装物（盒子等等）和鉴定以及估价证书必须一并退回。
未随附有原始证明文件的任何艺术品退货将不被接受。
艺术品在递送后出现损坏以及被改变状态的将不被接受退货。


Gamesand Software Downloads
Gamesand software downloads are not returnable after purchase.
Forinformation about returns policies specific to Kindle or Kindle Digital items.
游戏和软件下载
游戏和软件下载在购买以后不支持退货。
对于kindle和kindle数字产品的特殊保修政策，请在kindle退换政策中查看。


Gift Cards
Gift Cards are not returnable after purchase(except as required by law).
For more information about Gift Card limitations,see.
礼品卡
礼品卡一旦售出不支持退货（除非法律需要）。
对于其它礼品卡的限制条款，您可以在亚马逊礼品卡条款中查看。


Handmade at Amazon
Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
You must notify the third-party seller within 14 days of receipt.
Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products without all applicable tags are not acceptable for return.
亚马逊上的手工作品
对于不同的定制形式的定制、手工产品，包括任何定制、题字、或设计（如版画，邮票，印章，刺绣，浮雕，蚀刻或雕刻），它们的退货条款如下：
买家必须在收到货物14天以内来与第三方卖家联系来取得退货信息。
由于私人订制、题字、或设计之类的产品，除非产品到达时出现损坏或缺陷，否则第三方卖家可以不接受退换货。
如果由于第三方卖家的一个失误导致定制、题字或设计有一个拼写错误或差错，您是可以享受亚马逊A-TO-Z索赔政策保障的。
所有的产品包装物（比如箱子等等）和鉴定以及评级和估价证书必须一并退回，产品如果没有相应的标签是不接受退货的。


Hazardous Materials
Hazardous materials,including flammable liquids or gases are not returnable to Amazon.
Contactthe manufacturer directly for service,warranty,return,and refundinformation.
危险物品
危险物品，包含易燃性液体以及气体亚马逊不接受退还。
请直接联系制造商寻求服务，保修，退还和退货信息。


Live Plants or Insects
Fresh flowers,live indoor plants or insects are not returnable to Amazon
活植物和昆虫
亚马逊不支持鲜花，室内植物和昆虫的退货。


Grocery and Wine
Groceryitems(including Prime Pantry items)and wine are not returnable to Amazon butmay be refunded.
While most wine is not returnable,contact the seller to learn more about their return policy.
杂货和葡萄酒
亚马逊不支持杂货（包含基本的餐具）和葡萄酒的退货，但可以保留货物并且退款。
许多葡萄酒是不支持退货的，请联系卖家去咨询他们的退货政策。


Pre-Paid Phone or Game Cards
PayAs You Go(or prepaid)phone cards or prepaid game cards(World of Warcraft,Xbox 360 Live,Wii Points,etc)are not returnable to Amazon.
预付费电话以及游戏卡
亚马逊不支持PAY AS YOU GO以及预付费电话卡和游戏卡（世界战舰，XBOX360实况，WII点卡等等）的退货。
Televisions

Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.

To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they will bring their own packaging materials. For more information on Enhanced Delivery, please see About Free Enhanced Delivery.

电视机
对于通过免费提升递送服务的产品应在新的和未开箱的情况下退货。
对于通过免费提升递送服务来运输商品的退货，产品必须是新的，搬运工过来打包电视的时候，他们会自动包装材料，更多的相关内容请在免费提升递送服务条款中查看。

从以上的条款可以看出大部分的产品是可以在收到货物30天以内退货的，虽然以上是美国站点的退款政策，但与英国站点相差不大。除了以上这些条款，亚马逊最近还增加了一个条款：节假日延期退货政策，相信大部分卖家都接到了亚马逊的邮件。

邮件的内容大致是说：如果消费者在2015年11月1日至12月31日间购买产品，退货期限将延长至2016年的1月31日，并可获得全额退款。该政策适用于FBA订单，同时也适用于卖家自己履行配送的订单，除非卖家提供自己的更有利的退货政策。