亚马逊客户退的包裹上有个红色标记“VAC”,这是什么意思?

上周客户把货退给我,我看到包装上有个大大的红色标记“VAC”,还贴着一个标签,写着“return to sender(退给寄件人)”。这个“VAC”是什么意思啊?是因为客户去度假(vacation),所以包裹投递失败吗?关键是客户都没来联系我,不知道是啥情况
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ひ陌予倾年。

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应该是说收货地址无效,因为房子是空的(vacant),没人住

最后一次bye

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同意楼上说的,我猜是客户最近刚搬家,但是没去亚马逊改收货地址

夏云

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谢谢哈!这件商品是包邮的,我运费政策写的是“If there is a wrong / undeliverable / insufficient receiving address which you left on Amazon, resulting in the item returned to the seller, you are responsible for paying all costs for return shipping, the original cost of shipping will not be refunded, and a 20% restocking fee will be charged.”
所以我是不是可以不退买家付的运费,还可以再收他20%的restocking fee?

jenny123

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你可以不退运费,但是restocking fee就算了吧,毕竟快递没送达,买家连碰都没碰过。记得跟他说一下

垭口的风

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楼上说得对。Seller Help里有说到:
“If an item is returned to you marked as undeliverable, issue the buyer a refund even if you cannot reach them by e-mail. If the address on the package was exactly the same as the address on the order, you can deduct shipping costs.”

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