可以发类似这样的回复给客户:
I'm sorry for your inconvenience and I empathize with your position, but please understand that this order was placed via "Fulfillment by Amazon" and we are required to direct inquiries on such orders to Amazon.
In order to offer you Amazon's quick delivery capabilities, sellers who use Amazon's fulfillment program also hand over control for all service-related issues on those orders. Although I realize its inconvenient for you, and I do apologize for that, Amazon dictates that they must manage any return or refund issues you have.
It appears that, unfortunately, the Amazon rep you spoke with gave you wrong information.
2 个回复
Our song
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最关键的是,你确定他已经退货了?不是骗你?
建议开case向Seller Support问清楚,再举报买家威胁你
最后一次bye
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I'm sorry for your inconvenience and I empathize with your position, but please understand that this order was placed via "Fulfillment by Amazon" and we are required to direct inquiries on such orders to Amazon.
In order to offer you Amazon's quick delivery capabilities, sellers who use Amazon's fulfillment program also hand over control for all service-related issues on those orders. Although I realize its inconvenient for you, and I do apologize for that, Amazon dictates that they must manage any return or refund issues you have.
It appears that, unfortunately, the Amazon rep you spoke with gave you wrong information.