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招商经理支招,店铺二审申诉邮件模板奉上

亚马逊是一个以客户,也就是以买家为导向的公司。为了能够给买家以良好的购物环境,平台希望最大可能地杜绝卖家(大部分为中国卖家)在平台进行不正当的经营,因此抬高了卖家入驻亚马逊的门槛。

招商经理支招,店铺二审申诉邮件模板奉上

为了迎接马上到来的亚马逊销售旺季,新老卖家都争相准备资料开始注册新的店铺,却不曾想遭遇到亚马逊最严厉的审核流程,在我们之前的文章《【干货】如何通过亚马逊二审的最强策略解读》中提到为什么会有大批量的二审?这里再重复一遍:

亚马逊是一个以客户,也就是以买家为导向的公司。为了能够给买家以良好的购物环境,平台希望最大可能地杜绝卖家(大部分为中国卖家)在平台进行不正当的经营,因此抬高了卖家入驻亚马逊的门槛。

在这篇文章里面我们同时提到了申诉需要准备的材料以及一些小技巧,但仍有卖家不知道该如何下手。我们针对此问题特向亚马逊招商经理做了请教,得以输出以下申诉邮件模板,希望能够帮助到还在审核中挣扎的卖家朋友们。

如果审核超过一周,可以再次提交试试,可以参考此申诉模板。

Dear Amazon seller-performance team,

This is a new seller XX Company Limited. My account was suspended right after the business license and ID was submitted to Amazon. We didn’t start to sell any items on Amazon. We are the new seller on Amazon.com and this is our sole account (to be set up) on Amazon.com, we arethe authorized seller of “XX” brand which is the JP based company and JP brand(see the attached authorization letter). Currently, AIDA is selling on distribution (off line) but AIDA and us want to bring this incredible quality products to JP customer on line by Amazon.com. You can find the detail of this brand and products on Aidacorp.com. (描述公司情况)

Regarding the documents you are asking, please refer to the below content and attachments that we have included


ATTACHMENT

-1st appeal email on 7/19

-2nd appeal email on 7/30

-Utility bill with name and addressvisible.

-Electricity bill and bill with correctaddress of business license.

-Internet bill and bill with correctaddress of business license.

-Business license: (可显示公司注册信息的网址)

which shows we are in normal status.

(把提供的材料附件且进行一个说明,一一对应)

As the new and professional seller on Amazon.com, we will read all policies and regulations on the platform and willfully compliance with these policies and regulations, we here confirmed that we will never operate anything against Amazon’s policies, regulations, terms, etc.

Please kindly give us a chance to permit XX and us (XX company limited) to sell on Amazon.com and bring the most innovative XX product to JP customer.

Thanks & Best Regards,

XXX

总结:

亚马逊提高了店铺注册门槛,对于真心想做亚马逊的卖家其实是件好事,这样也能阻挡一些竞争对手入场。但当我们自己遇到二审问题的时候,我们首先应该站在亚马逊审核人员的角度去思考,他们每天需要审核成百上千卖家的申诉邮件,工作量可想而知。如果我们能够按照亚马逊的要求提供完整、准确的资料,再加上诚恳的态度,审核人员看到之后心情也会愉悦不少,那么相信通过的概率就会比别人高很多。

(来源: 跨境电商新秀之家)

以上内容属作者个人观点,不代表雨果网立场!如有侵权,请联系我们。

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