意大利新冠确诊人数超6万，疫情期间亚马逊回复客户模板范本

意大利当地时间23日，意大利新增新冠肺炎确诊病例4789例，新增死亡601例，累计确诊病例63927例，死亡6077例。意大利确诊病例已超6万，在全球疫情如此严重的情况下，卖家出现无法按时发货等情况的时候该如何和客户进行解释回复呢？在疫情期间卖家可以这样回复客户：

常用的发送邮件内容模板：

1：许多中国城市开始慢慢恢复正常的生活及工作状态。

2：很多企业已经开始正常开工。

3：我们公司也很快就开工。

4：一回来上班我们做的第一件事就是生产你的订单。

5：其实我们年前快放假之前订单本来就不多，所以一回来工作就操作你的订单。

6：这一次订单因为特殊情况，我们真心需要你的支持和理解。

7：支持我们这一次，我们以后支持你每一次。

8：如果情况还真没有快速好起来，我们会给你退钱，请你放心。

9：请你相信我们中国，请你相信我们公司，请你相信我。

如果客户担心疫情蔓延的话，可这样回复：

China is determined and capable of winning the battle against the corona virus. We all take it seriously and follow the government's instructions to contain the spread of the virus. The atmosphere around remains optimistic to some extent. The epidemic will be eventually controlled and killed.

中国有决心、有能力战胜这次疫情，我们也都认真对待和配合，按照政府指示，控制病毒传播。在某种程度上，周边氛围保持乐观。这种流行疾病最终会得以控制和消灭的

若已确定订单会延期发货:

Affected by the novel coronavirus, our government announced all enterprises will remain closed till February 9th. We regret to inform you that the delivery will be delayed due to the novel coronavirus. The latest delivery time will be XXX, We'll keep tracking the status and try our best to expedite. We apologize for any inconvenience caused and thank you for your patience and understanding. If you have any other questions, please contact me without hesitate. Thank you！近期口罩订单缺货无法发出的回复Dear Valued Customers,Thank you for shopping at our store! Due to the ongoing Coronavirus situation in China, we are receiving a surge in demand for mask and related supplies. As a result of the supply disruption, it is with much regret and apologies that we are unable to ship out your order. We are extremely Sorry about it and seek your kind understanding on the situation. Thank you and we hope to serve you better in future.

填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）。

Hello, xxx,

We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx

You can also track the delivery of your order yourself here:

www.xxxxx.com.

It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.

If you have any questions or problems, contact us directly for help.

货物在海关

Hello, xxx,

We have checked the tracking information and found your package has now arrivedat your country’s customs agency.

Please let us know as soon as your order arrives at your delivery address.

If your package experiences any delays at customs, please contact them toresolve any problems.

Thanks!

以上是关于亚马逊疫情期间回复客户模板的相关内容介绍，仅供参考。（来源：开店小妙招）

以上内容属作者个人观点，不代表雨果网立场！如有侵权，请联系我们。

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