亚马逊买家要退货(3月买的产品),但是他不想出运费,还威胁我,好气人啊!

买家在3月份买了一个充电器(61美元),前天(8.1)跟我说充电器充不了电了。我跟厂商联系,他们很愿意帮忙,说要把充电器收回,检查下具体问题才行。我跟买家说了,他不肯,我就让他把货退到我这边,但是他要出运费(毕竟他的退货请求不符合政策)。然后他就炸毛了,说:
“Thank you for your prompt response however, this is not satisfactory. I will not spend any more time trying to rectify this situation with you or the manufacturer. I will however spend any number of hours leaving negative feedback, creating a YouTube video with full descriptions of the problems and perhaps I will spend the shipping charge you required to buy a domain name reflecting your amazon account and post my story there as well and making sure it hits the top of search engines as that one of many things i excel at. I am trying to replace this defective unit which has cost me around 200 dollars. I am the kind of individual that will spend hours and weeks rectifying what i feel to be injustice. If you wish to change your position, i will refrain from action for 24 hrs.”
他说会把这件事做成视频放到油管上,这简直是赤裸裸的威胁!我可以接受他的退货,但是他这样做就太过分了。。。。现在咋办?
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wind、

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楼主,不用担心,换一个角度想,他还帮你免费做宣传了呢!2333

恋空

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他能做的是把充电器退给你,这样你才会退钱给他;或者退给厂商,让厂商修理。其它的他想都不要想了,毕竟退货期限已经过了

喝黄酒的胖子

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超过30天期限,产品出现问题,那就应该由厂商来负责任,而不是你。所以你最开始不应该同意他的退货请求。应该让他与厂商联系,让厂商帮忙解决
而且他的“威胁”太幼稚了,怎么就这么好笑涅

沐雲

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他只是想吓唬你,这样就可以拿到他想要的。不要妥协,把他发的信息标记为“no response needed”,然后发给亚马逊看、、

红糖居士

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要是我,我会回这条信息:
“Dear Mr. Customer,
We look forward to seeing the video. Please send us a link when you've posted it.
Best,
Us”
说我们很期待这段视频,让他上传完后把链接发给我们lol

垭口的风

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我觉得你可以这样回:
“Customer, 
As your item was out of our return window, we thought it would be a nice gesture for us to allow you to return it. Since this seems to have upset you, we are no longer willing to accept the return of this item. 
Please contact the manufacturer for any further information. 
Best, 
Seller”
让他自己跟厂商联系,不过你可能会有麻烦。。。

衬旅

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我也同意说,让他向厂商求助,一旦你“出于好心”,同意他的退货请求,你就理亏了,他会得寸进尺。
不过这样一来,他可能会给差评,你要做好心理准备

小布丁儿

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我的做法是先安抚一下买家,等货退回来后,再打印“prepaid return shipping label”,退钱的时候扣除一些restocking fee。如果买家给negative feedback,抱怨运费或restocking fee,我会请亚马逊帮忙移除,毕竟这次退货已超过期限,是不受亚马逊政策保护的

zenple

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我觉得真没必要这么计较,如果他要退全款,最后平台还是会给他退的,别在这么小的事上浪费精力和时间,不值

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