Shopee：菲律宾站点订单取消说明及话术

雨果网获悉，Shopee公告表示，因受到疫情影响，前段时间菲律宾当地处于封锁状态。因此若未到菲律宾当地仓且超过20天的订单继续发货，可能会导致商品到达当地后不取件率上升。Shopee平台为了尽量减少卖家的损失，已于4月8日取消相关订单，请您理解。同时为了维护买家体验，Shopee平台已经通知买家并且提供了补偿优惠券。建议若有询问，请按照如下话术沟通，引导买家查看通知并领取补偿优惠券。

英文话术：

Dear esteemed buyer, due to the logistics situation in Philippines as a result of COVID-19, Shopee has cancelled the delivery of some orders. We are sorry that your order is on the cancellation list. For this situation, Shopee would have already made it up to you with a 25% off voucher issued to your account for your essential goods and digital products purchases. Please check your app for more details. You are welcome to place the order again and we will prioritize your order. Thank you for your understanding!

中文翻译：

亲爱的买家，由于菲律宾的物流受到疫情影响，Shopee平台取消了部分订单。我们非常抱歉，您的订单在取消名单中。对此，Shopee平台已经将可以在购买必需品和数码商品时使用的75折优惠券发到了您的账户中，更多细节请您在APP中查看。欢迎您再次下单，我们将优先处理您的订单。感谢您的理解！

（编辑：江同）