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2021-05-31 18:36
如何在节假日的时候恰当地告客户你们要关闭办公室？
你需要面对的是两种情况：
你的客户可能会觉得你们的业务从来不会停止，即使是节假日公司也不会关闭
另外他们的确也有可能在放假期间需要你们的帮助。
所以你需要主动出击，提前通知你的客户。这种姿态会传递一个正确的信息，就是你很关心你的客户，而这也是一个重新吸引他们的好机会。
为了节省你的时间并帮助你达成正确的语气，我们找了6个适用于多种情况的”Office closed for holidays”的邮件模板。
选择正确的语气 适当的语气取决于节日。如果你因春节或新年而关闭，那么可以你可以增加一些节日气氛，甚至幽默成分。相反，如果你们因清明节而关闭，你的邮件应该更严肃的一些。无论你使用哪个模板，在发送前仔细检查你的语气。
要有包容性 当你的客户来自全球各个国家的时候，不要自以为你所有的客户都会庆祝同样的节日，有的节日他们可能也会放假，但过节的习俗不同，你要确保你考虑来自各种背景的客户。
不要把客户晾在一边 虽然你不在办公室，但这并不意味着你的客户应该无助地等待。公司有时会要求一些员工在假期中工作，所以如果是这样的话，请告知客户他们应该与谁交谈以及如何交谈（例如即时聊天）。如果你的同事都不在线，还有其他选择，比如将客户引导到你们网站中有用的内容（如知识库文章）。
通常公司关闭一般是因为某个中国的法定假期，所以如果你在邮件增加一些对该节日的介绍，客户也会很特别。
随着中国的不断强大，文化自信也越来越频繁的被提及。
当你的国外客户想了解一些中国的传统节日时，作为外贸人的你就需要开始向世界宣传自己的文化传统了，同时，也是你展现自身专业度的好机会。
但这个看似简单的任务却会碰到一个大困难：找不到合适的英文表达！中国的传统节日如何描述才高效？这个邮件模板为你呈现从大年三十一到冬至的9个重要中国传统节日的英文介绍，建议收藏保存，在你需要的时候可以快速使用。
I am delighted to know that you are interested in Chinese New Year’s Eve. I will try to give you a very brief account of this special day as it would be impossible to fully showcase its cultural richness.
The Eve, or the last day of the Chinese lunar year, is said to have originated from a tale about Chinese ancestors using firecrackers to kill a monster that had kept harassing them. Now, it has been regarded as the threshold between the old and the new, when every family has to clean up the house and prepare a festive dinner.
Since Spring Festival is around the corner, I am even happier to acquaint you with our local culture. Chinese New Year, also known as Spring Festival, is the most important festival for the Chinese.
Marking the end of winter, it is the festival that celebrates the beginning of a new year as well as the spring season on the traditional lunar calendar. Originally, it was a time to scare away a legendary beast “nian” and to honor deities and ancestors. Usually, we have a sumptuous family dinner, watch lion dances and dragon dances, light firecrackers and fireworks, visit friends and relatives and give money in red envelopes during this festival.
It’s lovely to hear that you are interested in the Lantern Festival. I am delighted to introduce it to you.
The festival has a history of more than 2000 years, dating back to the Han Dynasty. It is the first day with the full moon in the first lunar month, denoting the wishes of unity and harmony. Chinese people celebrate it in various ways. Hanging up lanterns is an essential activity of the festival. Children will hold the lanterns while strolling on the streets. Besides, it is also a tradition to eat Yuanxiao, which is a small sweet dumpling ball. Therefore, the Lantern Festival is also named the ‘Yuanxiao Festival’.
I’m glad to hear that you are interested in the upcoming Tomb Sweeping Day, which is also known as Qingming Festival. Here are some practical details for you.
The festival, meant to commemorate and pay respect to the family’s ancestors, usually falls on April 4 or 5, depending on the lunar calendar. There are various activities on the day, with tomb sweeping being the most important. People worship their ancestors by visiting their graves and sweeping their tombs, which involve practices like removing weeds, offering food, and setting off firecrackers. The ancestors, in turn, are believed to bless their living family members and help them have a prosperous year. It is also a great opportunity for family members to take a walk in the countryside and enjoy the greenery of spring.
I am delighted to know that you are interested in the Dragon Boat Festival. I am writing to tell you something specific about the festival such as its origin and the festivities of the day.
As a traditional festival originating in China, the Dragon Boat Festival falls on the fifth day of the fifth month of the Chinese lunar calendar. This festival is observed in memory of Qu Yuan, who was a patriotic poet in ancient China. During the festival, many activities are conducted such as racing dragon boats and eating Zongzi (sticky rice wrapped in bamboo leaves).
Knowing that you are curious about Double Seventh Day, I am writing to introduce this event briefly with great delight.
The seventh day of the seventh lunar month is a traditional Chinese festival called Double Seventh Day, which is also considered China’s Valentine’s Day because of a romantic folktale about a pair of star-crossed lovers, Niu Lang and Zhi Nu. The main participants of the festivities are young women, who would prepare fruits, incense, and beautiful needlework as offerings to Zhi Nu beneath the moon, pleading for skills, exquisite dexterity, and happy marriage.
I’m delighted to know that you are keen on the upcoming Mid-Autumn Festival. I’m writing to introduce it to you, and hopefully, to invite you here to celebrate it with us next year.
The Mid-Autumn Festival, also known as Moon Festival, is one of the most important holidays for Chinese. It is held on August 15th of the lunar calendar with a history dating back to 3000 years ago, when emperors worshipped the moon for harvest. The Chinese believe that the brightest and fullest moon symbolizes reunion, prosperity, and good fortune. Nowadays, people celebrate this holiday with family relatives, enjoying moon cakes while watching the full moon.
I am so excited that you show your interest in our Double Ninth Festival. Let me introduce it to you!
The Double Ninth Festival is held on the ninth day of the ninth lunar month. According to The Book of Changes, nine is treated as a masculine (or Yang) number in Chinese. The Chinese character “Chong” means double or two. When the two masculine numbers converge, it is believed to be an auspicious day worth celebrating. There are lots of activities during the day, including climbing mountains, eating Chongyang cake, and visiting elderly relatives.
I am glad to know that you are interested in how Winter Solstice is celebrated in China. Now I am writing to offer you some basic information about it.
As one of the 24 solar terms, it is also called Dongzhi in Chinese, meaning the arrival of winter. Naturally, foods prepared for the day are intended to warm up the body, helping people to withstand the onslaught of freezing cold. In Northern China, dumplings are the traditional food for Winter Solstice, while in the South glutinous rice balls are more common.
（来源：红板砖开发信）
以上内容属作者个人观点，不代表雨果跨境立场！本文经原作者授权转载，转载需经原作者授权同意。
（来源：红板砖开发信）
