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OZON新手指南
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1、本指南旨在帮助您打开思路、理清方向,顺利开启跨境之路。(持续更新中) 2、内容来源于各个公开渠道整理汇总,版权归原作者所有。 3、使用建议:可使用快捷键 Ctrl +D/Command +D 的形式收藏至浏览器,方便下次访问。
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目录导航
开始销售并了解平台规则
注册帐号
产品质量监督
选择联系服务中心的主题
个人帐户设置
用户管理
商店名称
Ozon ID
商品运作
一般信息
将商品合并到一张卡中
商品检查
提货单
商品上载
过时商品
如何处理仓库、订单与退货
卖家自配送 (rFBS)
物流设置
退货
订单取消
替换号码
违禁品
库存管理
如何为仓库设置优先级
价格
价格管理
价格锁定
促销活动的广告、产品广告、营销工具
商品推广
促销活动与折扣
Ozon 大促销
营销申请
客户的反馈
销售数据分析与销售清单
分析工具
曲线图
报告
订单报告
促销活动分析
搜索查询
索引错误报告
Ozon上不提供的商品
搜索中的商品
买家画像
财务会计
货币多样性
卖家结算货币
服务(委托执行)重新计费报告
兑换率
相互结算对账单
相互结算
订单销售报告
销售报告
OZON的佣金和费率
向买家配送的成本
Ozon合作伙伴物流的费率
各个商品类别的销售佣金
Ozon卖家的成本结构
已归档的销售佣金
利润与费用计算工具
认证的合作伙伴
认证的Ozon合作伙伴
加入认证合作伙伴
与OZON买家沟通规则
与Ozon买家沟通规则
API文件
API使用须知
通过API上传商品
电商ERP系统
OZON平台卖家所有协议
来自国外货物添加到 Ozon.ru 平台上的协议(cross-border)
"Ozon物流合作伙伴提供服务的程序"
国外卖家协议更改列表
常见问题及答案
注册须知、入门知识和操作规则
商品管理
库存、订单和退货管理
财务与会计方面
Global University教育平台
什么是Global University
Ozon Seller 应用
应用的安装
商店统计数据
商品和价格管理
订单管理
聊天室,评价,促销活动和折扣申请
开始销售并了解平台规则
注册帐号
在 Ozon 上运营的特点

如何在Ozon上运作


第1步:注册并激活您的帐户

如何在Ozon上注册成为卖家


第2步:阅读并接受合同建议书

如何接受Ozon合同建议书


第3步:上传产品或服务

如何准备销售产品


第4步:如何设置快递并开始售卖?

客户什么时候看得见你的产品

选择联系服务中心的主题

若您未在知识中心找到答案,请联系服务中心。为了让您的申请得到更快、更准确的处理,请为您的问题选择合适的主题。


Searching for support team (如何联系服务中心) 

第一选项。点击Can not find the answer? (找不到答案)。


第二选项。在您个人中心点击 Help 或者


Select the topic and the subtopic(选择联系服务中心的主题和副题) 

请选择联系服务中心的主题和副题

选择某些主题时,您可以使用自动提出的提示。 如果提示没有解决您的问题,您可以继续描述您的问题。


1.Setting up a personal account (个人中心设置) 

此副题包括以下问题:

  • 关于在 Ozon 上开始营销的问题;
  • 账户注册、激活、设置以及删除;
  • 与卖家的聊天室;
  • 在个人中心创造和删除员工账户。

Content / Working with products card (内容/商品卡制作) 


此副题包括以下问题:

  • 商品审核;
  • 品牌创造和管理;
  • 上传带有价格的模板;
  • 商品卡管理(创造以及合并在一个商品卡中);
  • 在网站上显示价格;
  • 添加新的商品类型;
  • 类型或佣金不准确的商品。


2、Finances (财务) 

此副题包括以下问题:

  • 收款账户信息改变及与此相关的问题;
  • 支付以及与此有关的文件;
  • 终止合同,无论谁是发起人;
  • 财务报告。


3、Quality control (质量检查) 

此副题包括商标授权证明文件和商品质保书的问题。


4、Marketing (营销) 

此副题包括以下问题:

  • 买家促销活动:添加、删除、设置;
  • 品牌推荐栏: 改变图片、添加新的商品组;
  • 评价积分;
  • 折扣价申请;
  • Ozon 促销活动:如何参加、如何删除商品、参加费用。


5、realFBS. Delivery by third-party services from my warehouse (realFBS。从我仓第三方配送) 

此副题包括以下问题:

  • 由卖家申请而取消订单的问题;
  • 买家投诉管理的问题;
  • 订单和退货追踪的问题。
个人帐户设置
用户管理

您可以将您个人中心的访问权限授予您公司的其他员工。 为此,您需要创建一个账号: 并为员工分配一个角色,以确定个人中心的可访问部分。 


角色类型:

*员工将无法编辑该部分内容。

**员工对部分功能的访问权限有限。


一、为员工创建账户


1.在公司董事或右上角具有“管理员”角色的员工的个中心里请点击  , 请选择部分设置 并转到页面员工.


2.请点击添加员工.


3.在打开的窗口中,指定员工的电子邮件地址和访问权限并点击添加.


请不要使用以 *.co 或 *.su 结尾的电子邮件地址 -系统中将无法注册。

一封包含激活帐户链接的邀请信将发送到您的电子邮件地址。

帐户激活链接有效时限为 24 小时。

如果一切都正确完成,在角色和地位 列下回出现“激活(Active) ”字样。


二、邀请函 

1.邀请状态

在签页 员工:

  • ”激活”-用户有权访问个人中心;
  • ”未激活”- 用户未点击邀请电子邮件中的链接。


在签页邀请历史:

  • “已发送”- 已向用户发送邀请;
  • “接受”——用户点击了信件中的链接,并有访问个人中心的权限;
  • “已撤销”- 邀请在用户回复之前撤回。


2.邀请历史

要查看您的邀请历史记录,请访问 设置 → 员工 → 邀请历史.

您可以取消尚未接受的邀请:点击  → 撤销邀请 并确定操作; 

通过电子邮件地址查找邀请:在字段中输入地址按邮件查找;

按角色过滤:点击选择角色 并标记需要的;


三、删除员工帐户


在主管或管理员帐户下登录您的个人中心。 如果您删除具有主管权限的员工,他必须先转移权限。

 1.进入页面 设置 → 员工 并找到所需员工. 


 2.在员工行中,单击  → 删除用户 → 确定.


     
    ①更改员工角色

    为更改员工的角色,请转到设置 → 员工. 找到所需的员工,点击他们的角色并选择新角色。

     


    ②将管理员权限转移给其他用户

    要将权限转给其他用户,请转至设置 → 员工. 找到所需的员工并在他的行中单击  → 更改角色 → 主管.

    只有当前主管可以将经理角色分配给新员工。


    ③恢复权限

    要恢复主管帐号对个人中心的访问权限,请转至个人中心设置 → 账户设置 和联系帮助中心。如何寻求帮助:

    • 请指出:
    • 新的电子邮件地址;
    • 贵公司的法律组织形式。
    • 附加文件:
      • 护照和/或授权书的复印件或照片;
      • 第2-3页的护照照片 我们将查验信息,如果一切正常,我们将恢复访问您的个人中心。
    • 要恢复对任何其他角色的个人中心的访问权限,请建立新的个人账户和其他电子邮件地址,并删除旧帐户。

商店名称

您可以在在Ozon上创建卖家账户时或在注册后在个人中心指出商店名称。 拥有“主管”和“管理员”权限的员工可以更改商店名称。


商店名称要求

允许的名称长度——1到140个字符。

名称中不能包含:

  • 污言秽语;
  • 表情和特殊符号;
  • 错别字;
  • 店铺联系方式、网站链接和电话号码;
  • 在未经认证的情况下使用“最佳”、“第一”和“最”等字样;
  • 商品种类列举;
  • 他人商标名称; -“Ozon”或“Озон”字样。

系统将自动把名称前后的空格去掉。


更改商店名称

只有在签订合同之后才能更改商店名称。


1.在个人中心的右上角点击  并选择设置 → 商店设置 → 商店信息板块。


2.点击更改名称并输入商店的新名称。

新名称不能与当前名称、正在审核的名称或之前拒绝过的名称一致。


3.点击发送进行审核.

审核人员将在2个工作日之内对商店新名称进行审核。 我们会把审核结果发送至您的电子邮箱,并在商店信息选项卡中更新状态。

如果名称没能通过审核,那么我们将自动将其替换成:

  • 公司法定名称;
  • 之前确认过的名称。

您可以在设置 → 商店设置 → 商店信息页面查看申请状态和名称更改历史。

如果买家在商品卡片上把光标悬浮在商店名称旁边的 上,那么他将看到公司的法定名称——根据《消费者权益保护法》规定,Ozon无法隐藏这些信息。


更改商店法定名称

如果您商店的法定名称发生了变化,请在聊天室中通知我们或写信至marketplace.crossborder@ozon.ru。请在请求中附上以下材料:

  • 有关详细信息更改的官方信件。请在信件中指出您需要更改详细信息的Ozon合同编号。信件应由商店主管签名并盖章以作证明。
  • 文本格式的公司卡片和带有主管的彩色印章和签字的原件扫描件。
Ozon ID

Ozon ID是一种通过手机号码进行身份验证的服务,无需输入密码即可登录Ozon。


确保只有您可以访问 Ozon ID:

  • 请勿绑定您的员工或家庭成员使用的电话。
  • 不要将您的 Ozon ID 连接到其他人的帐户,哪怕他们是您商店的员工。


您用来登录的电话号码不会对任何人可见。我们不会向该号码发送广告信息——它仅用于登录授权。

在注册过程中,我们将创建一个新的Ozon ID,或者如果您已经有与手机号码绑定的买家或卖家账户,我们将使用现有的账户。 如果您有多个账户,您可以将它们绑定到同一个Ozon ID上,以便在不输入密码的情况下在它们之间切换。


通过Ozon ID登录个人中心

要在新的浏览器或新设备上无需密码登录,请在首次访问时输入您的登录名和密码。 之后,您就可以通过Ozon ID进行登录。

在登录界面上,输入与Ozon ID绑定的手机号码。 我们将向该手机号码发送验证码或拨打电话。 您无需接听电话,只需输入手机号码的最后6位数字。

如果您已经通过Ozon ID登录过,就无需密码了。系统将记住您,因此无需再次进行身份验证。


将另一个手机号码绑定到Ozon ID 

1.在右上角点击  并选择 设置。


2.进入 帐户 部分。


3.点击 转到 Ozon ID 用户信息。


4.您将进入 Ozon ID 管理页面。点击电话号码旁边的 更换 按钮并输入我们发送到您电话号码上的验证码。


5.输入新的电话号码并通过验证码对其进行确认。


将多个账户绑定到Ozon ID

1.点击屏幕右上方的商店名称。

 


2.在 添加公司 窗口中,指出现有公司。

   


3.指定要添加商店的电子邮件地址和您想添加的商店的密码。 单击登录。

  

您将看到绑定至您的 Ozon ID 的所有公司。点击 下一步 来进入个人中心。


解除Ozon ID与个人中心的绑定 

所有帐户现在都绑定到 Ozon ID,无法断开。 如果您将错误的Ozon ID绑定到账户上并且没有管理员权限,请要求经理或管理员向另一封电子邮件发送邀请,并删除旧帐户。

如果是您自己错误地绑定了Ozon ID,请向自己发送邀请至另一个地址,并将正确的Ozon ID绑定到新地址上。 然后将主管角色转移至新账户,并删除旧账户。


可能遇到的问题 

1.未收到包含与Ozon ID 绑定链接的邮件

如果您无法用此号码登录,并且电子邮件尚未到达,请检查“垃圾邮件” 箱和“促销活动邮件” 箱。

如果您在设置 Ozon ID 时遇到困难,请通过 global.registration@ozon.ru 联系我们。


2.无法登录个人中心
  • 请刷新页面并尝试再次进入。

  • 请删除cookie文件并清空浏览器存储器:

  • 请通过其他浏览器进入。


3.未收到验证码

  • 请确认您的手机已开机并且在网络范围内。
  • 请确认您的手机号码正确。

有时不会立即收到短信。若在20分钟内仍未收到短息,请再次尝试获取验证码。


4.如果手机号码不可用,如何登录账户

如果您是经理

请发邮件至marketplace.crossborder@ozon.ru,我们将帮助您恢复。


如果您是其他角色

  • 请要求商店经理将无法登录的账户从员工名单中移除。如果您可以访问多个公司,则必须从每个公司中删除该账户。
  • 请在Ozon ID授权 页面点击通过邮箱进入。请指定绑定至Ozon ID的邮箱,然后输入邮件中的验证码。若您授权失败,则表示该账户仍绑定至商店。请联系经理。
  • 请在电话字段点击更改。
  • 请点击无需确认更改。
  • 请输入新的电话号码并点击获取验证码。
  • 请输入验证码。
  • 在您更换新的电话号码后,请让经理给您发送新的邀请。


    5.如果电子邮箱不可用,如何登录账户

    如果您是经理

    请在Ozon ID授权页面点击恢复账户。请填写表格以恢复访问权限。


    如果您是其他角色

  • 请要求商店经理将无法登录的账户从员工名单中移除。如果您可以访问多个公司,则必须从每个公司中删除该账户。
  • 请在Ozon ID授权通过电话号码进入。若您授权失败,则表示该账户仍绑定至商店。请联系经理。
  • 请在邮箱字段点击更改。
  • 请输入新的邮箱并点击获取验证码。我们会将其发送至新的邮箱。
  • 请输入邮件中的验证码。
  • 邮件状态变更为“邮件已确认”后,请经理向其发送邀请。

    商品运作
    将商品合并到一张卡中

    可以合并型号相同但特征不同的商品:比如尺码、颜色或容量。 在商品合并至一张卡片时,它们的评价也合并至一张卡片。


    这样一来:

    • 买家选择商品更方便,因此他们更经常购买商品的多个变体或多件商品的组合包装。
    • 带有大量评价的商品在搜索结果中的位置会提升。
    • 买家可以在同一张卡片上阅读商品所有变体的评价。评价越多,买家对商品的信任度就越高,因此将商品添加至购物车并购买的机会就越大。


    什么商品可以合并到一张卡中 

    您可以组合一种商品的不同变体 :相同型号但具有不同特征的商品,例如:颜色、体积、尺寸、重量。


    不同变体如何显示在卡上:

    • 大小
    • 体积
    • 颜色
    • 机身内存、颜色


    如何在创建时合并商品 

    如果您正确填写所有特征,那么变体将合并为一张卡片。无论您使用何种上传方式,系统都将在24小时之内将变体合并。

    之后,买家将能够选择具有不同特征的商品:它们的范围取决于类别。


    1、在个人中心中文版的 

    要将商品合并到一张卡片中,上传时:


    1)将每个变体添加为单独的商品。 为此,它们中的每一个都必须具有唯一的商品 ID。

    如果您的数据库中有重复的产品 ID,您可以向它们添加序列号。 例如, “Askur Sun-100 T 恤”有 42 和 44 两种尺寸。 

    唯一商品 ID 可以如下所示:DSPSWW_42 和 DSPSWW_44。


    2)在商品所有变体的 合并为一张卡中 或 型号名称 字段中指定相同的信息。 检查它们是否完全相同。 如果您为一个变体指定 “Sun-100”,为另一个变体指定 “Sun-100_2”,则系统对这些商品会创建不同的卡片。


    3)填写适用于每个变体不同的特征。 此类特征的示例:

    重量——几乎在所有类目中;

    香味——在日化和个人卫生用品中;

    口味——在食品中;

    内存——在电子产品中;

    高度、宽度、长度——在家庭用品中;

    直径——在维修用品中;

    每个包装中的商品单位数量——在许多类目中;

    商品颜色——在许多类目中。


    2、在XLS文件中通过模板 

    如果您的品类繁多,那么您可以将同一类目中的所有商品添加至同一文件。为此请下载并填写XLS模板。

    1)您需要为每个变体创建带有独特货号的单独商品。


    2)在所有变体的 合并为一张卡片或型号名称字段中输入相同的值,系统将根据该值合并商品。带有该值的所有商品都将合并为一张卡片。请确认该值是相同的。如果您为一个变体输入“Sun-100”,而为另一个变体输入“Sun-100_2”,那么这两个商品将拥有不同的卡片。


    在XLS文件中的示例:


    3)填写每个变体不同的特征。 它们被收集在 变体特征 组中。


    合并已有卡片 

    1.打开 商品和价格 → 商品列表。

    2.选择您想要合并的商品——它们应有相同的品牌和类目。

    3.点击操作并选择合并为一张卡片。

    如果您想合并的商品具有不同的品牌或类目,请选择一个特征并点击 确认 → 合并商品。Ozon将合并特征相同的商品。


    您想将“Nash trikotazh”品牌的两件T恤和“Tvoi portnoi”品牌的三件T恤合并在一起。我们请您选择两个品牌中的一个。如果您选择“Nash trikotazh”, 那么Ozon将仅合并前两件T恤,而如果您选择“Tvoi portnoi”,则仅合并后三件T恤。


    示例

    在 将商品合并至一张卡片 页面上您可以查看并编辑商品特征。 商品状态:

    已准备好合并——变体卡片填写正确。 错误——变体有未填写或填写错误的特征。请将光标悬浮在状态上以查看详情。如果您想更改特征,请双击其单元格并输入新的值。 审核中——Ozon正在检查并合并变体。卡片的当前状态可以在商品和价格 → 商品列表页面上查看。


    当所有变体的状态都转为“已准备好合并”时,请点击合并——商品将被送检。已合并的卡片将在通过审核后24小时内出现在网站上。

     


    辑卡片 

    为了编辑卡片,请为所有变体更改特征。

    合并卡片需要24个小时。更新期间商品显示可能会有不准确之处,比如不能立刻加载所有库存。


    查看哪些商品进入了卡片 

    1.进入 商品和价格 → 商品列表部分。

    2.点击带有已合并链接的行。


    在已合并为一张卡片的商品页面上将显示进入卡片的所有变体。您可以:

    根据名称找到所需商品; 看到档案中的商品; 打开变体卡片。


    从已合并的卡片中删除商品

    我们自动合并合并为一张卡片和型号名称特征相同的商品。 如果您想将商品从卡片中删除,请为商品变体更改这些特征的值。


    填写颜色不同的变体

    为了让颜色变体正确地显示在商品卡片上,请填写下列字段:

    • 商品颜色。请从下拉菜单中选择最合适的值。 比如,如果您的商品是紫色的,请选择“紫红色”。不需要申请向系统添加新的颜色:您可以在颜色名称特征中输入自己的名称。

    • 颜色名称。请输入自己的名称,比如“淡紫色”。


    如果没有这些字段,那么商品将无法根据颜色合并。

    您可以在媒体选项卡上添加带有颜色样本的小图。 在商品卡片上的颜色切换器中将显示这些小图,而不是普通的圆点。这样一来买家可以更简单地选择所需要的颜色。

    您只能为每个商品变体添加一个图片。它必须能够正确地展现商品颜色并符合您在颜色名称字段中输入的颜色。


    请确认字段已正确填写。在下列情况下颜色切换器将出现错误:

    • 没有填写商品颜色字段,但填写了颜色名称并上传了颜色样本;
    • 为所有变体都填写了颜色名称,但为一个变体没有填写。
    商品检查
    审核

    我们检查关于所有新产品和经过编辑的产品信息。如果产品的各个必要特性填写完整,而且产品具有正确的描述和图像,则该产品会成功通过审核。


    一、如何检查审核结果

    结果可以在产品 → 产品列表中的包含错误标签中查到:

    如果产品未能通过审核,则状态列显示“未通过审核”。将指针移到该字样上可以了解具体的错误信息。

    如果有多件产品未能通过审核,则可以下载包含所有的错误说明的XLS格式报告。

    为此需要:

    1.前往产品 → 产品列表中的包含错误标签。 

    2.在右上角,点击下载产品,然后选择按类别的产品 XLS。 

    3.点击  ,以转到下载管理器。在这里,您将会找到含有报告的文件。


    为了下载包含一个产品或者几个产品错误说明的XLS格式报告:

    1.前往产品 → 产品列表中的包含错误标签。

    2.在需要的产品右边打上小记号

    3.点击行为,然后选择下载XLS。


    修改错误:

    在您的个人中心:转到以下页面产品 →产品列表→包含错误,在产品所在的行中单击  , 然后选择编辑。 在XLS文件中—下载之前上传的产品文件,对其进行更正然后再次上传。


    为此需要:

    1.转到以下页面产品→通过XLS文件上传产品,然后在上传填好的范本方框中,点击导入历史记录。

    2.在所需文件所在的行中,点击  , 然后点击下载。

    3.删除已通过审核的产品。

    4.更正文件中带有错误的字段。

    5.转到以下页面通过XLS文件上传产品,然后上传更正后的文件。

    审核人员将重新检查产品。


    审核将持续多长时间 

    果您添加了新的产品:检查将在1-3个工作日内完成。审核成功前,该产品不会向用户展示。审核成功后,您可以将产品放置到Ozon仓库或标明在您自己的仓库中的数量后,产品才开始展示。

    如果您编辑之前已成功通过审核的产品:我们将在1个工作日内对其进行检查。在检查期间,产品会继续展示。如果在编辑后的产品中发现错误,该产品将被隐藏。 

    如果产品(添加或编辑后)未能通过审核,您需要更正错误并保存更改:我们将在1个工作日内对其进行检查。在此之前,产品不会向用户展示,您也不能将其放置到Ozon仓库或标明在您自己的仓库中的数量。


    审核错误

    在审核过程中,可能会发生一些错误,导致产品不在Ozon上展示。


    严重错误

    以避免出现严重错误,需填写正确的商品名称、规格和详情描述并添加恰当的图片。

    若审核期间发现了错误,请对其进行改正 再保存所做的修改。 如果您不同意错误或不明白错误何在,请与我们联系:点击链接 或点击个人中心界面下方的信息图标并选择 其他 → 创建申请 请选择 ** 内容 / 管理商品卡 → 商品审核 。若商品信息有误,它将不会在Ozon上显示,因此买家也无法对其进行购买。

    提货单
    产品质保书

    点击查看更多>>>


    商品文件 问答

    点击查看更多>>>


    商标授权证明文件

    点击查看更多>>>

    商品上载
    一、商品上传方法

    要在Ozon网站上展示您的商品,请将它们添加到系统中。 在注册网站账户、激活您的卖家账户并接受要约后,您就可以开始上传商品了。


    如果商品数量较少,您可以在个人中心或Ozon Seller应用程序中手动创建商品卡片。 如果商品数量较多,您可以使用XLS模板或API进行批量上传。


    某些商品需要品牌证书才能上传。 请先添加品牌证书,然后再上传商品。

    在市场上,某些类目的商品销售受限制。 请提供商品相关文件以获得访问权限。

    上传后,商品将进入审核阶段。 审核过程通常需要1–3个工作日。


    ①手动添加

    如何在个人中心和Seller App中手动添加商品


    ②通过复制添加

    如何在Ozon个人中心内或不同个人中心之间复制其他卖家的商品卡片


    ③通过模板上传

    如何通过XLS模板添加商品


    二、媒体操作

    1.图片上传

    如何为商品添加照片、颜色样本和360照片


    2.对图片的要求

    图片的类型以及对图片的要求


    3.视频上传

    如何为商品添加视频


    4.对视频的要求

    视频的类型以及对视频的要求


    5.视频封面上传

    如何为商品添加视频封面


    6.视频封面要求

    视频封面类型及对视频封面的要求


    7.尺码表格构造函数

    如何使用尺码表格构造函数以及如何将其添加至商品卡片


    8.添加JSON"丰富内容"

    JSON"丰富内容"是什么?如何使用?



    三、商品上传与编辑限额

    为了提高橱窗的吸引力并使审核更加有效率,我们对可上传的商品数量施加了限制,其如下:

    总限额 —— 您个人中心的整个工作期间内的商品上传限额; 每日限额 —— 您在24小时内可以添加或更新的商品数量限额.

    请认真选择需要创建卡片的商品。


    1.上传总限额

    在您的个人中心整个工作期间内,可上传的商品卡默认数为500张。无论您上传的商品是否通过审核,可上传的商品数量都会减少。

    无论您选择哪种上传方法,限额都会自动根据已上传商品的数量而减少。每星期一系统都会计算已销售的商品数量(取消和退货商品不包括在内)以及合并至同一型号卡片的商品数量。系统可以根据规则规定的单位数量来提高限额。


    示例
    总限额为500张卡片。在上传100件商品后,品类限额将为400张卡片。 如果您成功地将10件同一款式但不同颜色的衬衫合并至一张卡片,Ozon将在下一个星期一为您增加9件限额。在星期一您将有409个品类限额可用。

    已通过审核的商品可以开始销售了,在更新库存之后,其就开始展示在Ozon橱窗中。在成功通过审核之后,您将无法删除商品,仅可以在平台上隐藏商品 —为此,请将商品移动至归档。


    审核过程中发现错误,您可以采取以下行动:

    ①更改错误。这个情况下,您编辑的是已创建过的卡片,因此本操作不会用上传限额额外的一部分。对于未通过审核的卡片而言,您可以编辑卡片的标题、描述、图片以及其他属于同一个类目的信息,这样也不会用总限额。


    ②删除审核中被拒绝的商品 — 这样,限额将增加删除商品的数量。 要删除审核中被拒绝的商品,请在商品列表部分中选出它,然后点击移动至归档。接下来,转到归档中页签删除商品;




    如何增加限额
    系统每个星期都重新计算指标,如果您完成下列行为,那么系统将为您增加限额:

    1.将带有不同可变特征的相同商品合并至同一型号。比如不同尺码的相同衬衫,不同颜色的同一款连衣裙,不同内存的手机。限额增加数量为合并至同一型号的卡片数量减去型号本身的单位。


    2.达到销售阈值:

    当你达到100,000卢布的销售门槛时,Ozon将在你的总限额中增加500张商品详情页,所以你将能够上传总共1000张详情页; 当你达到250,000卢布时,Ozon将在你的总限额中增加500张商品详情页 — 总共有1,500张详情页可以上传; 达到50万卢布后,你的总限额将增加到2000张详情页; 达到100万卢布后 — 3000张详情页; 在达到销售阈值(150万卢布)时将不再有限制。
    仅计算交付给买家且没有被退还的商品销售。

    产品详情页的排名将显示在商品和价格栏 → 产品栏中:内容-排名
    您商品的展示及销售统计数据可以在个人中心应计部分中查看。


    2、每日商品创建和更改限额

    我们根据电商平台上的上传数量数据分析为每一名卖家设置了每日限额。每日限额取决于以下因素:

    对商品的需求 ——例如,如果您所出售的商品中有短缺商品,我们可以为您提高限额; 最近28天内商品上传与更新的数据。

    计数器将在00:00 UTC(莫斯科时间03:00)清零,系统将重新开始计算上传和更新。

    ** 每日商品创建限额 ** — 限额在上传新卡片时产生消耗。系统将计算您在一天之内添加了多少次商品。在这里我们计算:

    您通过个人中心、模板和线上表格上传的新商品; 重复:如果模板中有重复的行,那么系统将把每一行都作为单独的商品。

    每日限额可以与您的商品创建总限额相等,但不能超过每日2000个单位。

    如果您没有达到每日商品创建限额,但已经用尽了总限额,那么您将无法再上传新商品。


    每日商品更新限额 — 限额在对商品进行任何类型的编辑时产生消耗,即使商品尚未创建,但之前已被上传。 系统将计算您在一天内更新了多少次商品。在这里我们计算除了价格更新和库存更新以外的所有更改。

    当您达到上限后,我们将会暂停商品上传与编辑操作:

    通过个人中心上传与编辑 —— 添加新项目与模板的按钮将不可用; 通过模板上传 —— 系统不会接受处理文件中超出限额的一部分商品。


    示例
    您的:

    总限额为120张卡片; 每日商品创建限额为60张卡片; 每日商品编辑限额为300张卡片。

    在这样的条件下,您每天可以创建不超过60张卡片,而在个人中心的整个运行期间可创建不超过120张卡片。每天您将可以进行300次卡片编辑。


    为了让一切顺利,我们建议您:

    次上传不用完限额,上传商品最好隔特定期间上传一组; 较大的XLS文件最好分成几个小的文件 ——这样,上传就会更加快. 


    何处查看限额 

    可用的总限额显示在个人中心与品类操作相关的板块中,比如:

    商品和价格 → 添加商品;

    商品和价格 → 添加商品 → 通过模板; 

    商品和价格 → 更新商品编号; 

    商品和价格 → 更新历史记录.


    如果您没有商品总上传量的限制,那么限额信息将不会显示。

    如果您已达到每日限额的80%,您将看到显示在当日结束之前您还可以进行的上传和更改次数的对话框。

    当上传或更新次数达到上限后,微件将显示零值,上传模板、添加与编辑商品的按钮将不可用。


    四、商品归档库

    当我方及您的仓库均无现货时,商品将无法在OZON平台上购买。在此情况下,其在个人中心商品列表中的库存数量将显示为“0”。

    如果您未在30天之内补货,商品将从OZON平台上的搜索结果中消失。

    如果您无法补货或有意下架该商品,可以将其转移到商品归档库。归档以后,它将从您个人中心的商品汇总列表中消失,并出现在商品→商品列表页中的商品归档库栏目。您也可以将其从商品归档库恢复至商品列表中。


    将商品归档需要如下步骤:

    1.打开商品→商品列表页中的全部商品栏目,勾选一件或几件商品。

    2.确认具体商品一行中,以及OZON仓库栏和我的仓库栏中的数值均为“0”。

    3.如果您选择了: 一件商品:点击并选择商品归档。 几件商品:点击操作→商品归档。

    被选中的商品将转移至商品归档库中。


    如何将归档的商品恢复至商品汇总列表

    如果您决定在OZON平台上重新上架该商品,可将它从商品归档库恢复:

    1.打开商品→ 商品列表页中的商品归档库栏目,勾选一件或几件商品。

    2.点击操作→恢复商品。

    被选中的商品将转移至商品汇总列表。在此之后,您便能够再次管理这些商品。

    当您将商品交付至OZON仓库或注明其在贵方仓库的具体数量时,商品将再次出现在OZON平台上。如果商品在转移至商品归档库前尚未通过审核,则需要在通过审核后才能在OZON平台上开始销售。


    删除商品
    您将无法完全删除已通过审核的商品。我们会保存商品信息,以便您再次于OZON平台上架此商品。

    如果商品尚未通过审核,您可以将其删除:

    1.打开商品→商品列表页中的商品归档库栏目,勾选一件或几件商品。

    2.点击操作→删除商品。

    被选中的商品将被删除,且无法再次恢复。


    保留产品

    保留的产品是买家已订购的产品。如果买家已经在Ozon上支付了订单,产品被视为保留商品。

    保留产品后,该产品将从可用产品中消失,并转移至备用状态。它不再可以在Ozon购买。只要产品处于备用状态,就不能将其移动到归档库中。 组装订单后(当您在个人中心中单击“组装订单**”按钮),该产品将从备用状态消失,不再显示在仓库里。

    过时商品

    如果某件商品在过去 60 天内未被售出,则为过时商品。 我们隐藏过时商品,是因为过时商品的存在会对其他卖家的在售商品、买家便利性、整体销售指标产生消极影响。


    为什么我的商品过时了

    请分析被隐藏的商品卡片,查看其与未被隐藏的商品卡片或与其他卖家类似商品的区别。

    我们建议您在创建商品时填写尽可能多的属性,拍摄高质量的原图,用俄语对商品进行详细描述,并结合商品类型和网站其他买家的同类产品为自己的商品设置有竞争力的价格。


    我能否恢复因过期而被隐藏的商品

    被隐藏的过期商品无法恢复,但您可以联系帮助中心获取细节或对隐藏原因提出质疑。 为此,您需要在上诉文本中注明被隐藏的商品以及您认为商品被错误隐藏的原因。 您也可以创建新商品。在创建商品时,请注意商品卡片的设计要求和创建商品的可用限额。不要将已被隐藏的过期商品完全复制 - 如果您上传被隐藏的商品卡片副本而不进行修改,其以后也可能因过期被隐藏。


    因商品过时而屏蔽个人中心

    如果您 100% 的商品过时,我们可能会因为内容质量不佳而屏蔽您的个人中心。

    如何处理仓库、订单与退货
    卖家自配送 (rFBS)

    rFBS (Fulfillment by Seller)是指卖家自行负责商品储存和运输的工作模式。


    rFBS如何运作

    1.您需要自行为仓库设置运输条件并在仓库里存放商品。

    2. 如果您有几个可以发货至同一地区的仓库,则需要设置仓库的优先级。这样我们才能获知您的商品首先从哪个仓库发货。

    3.买家订货时,您需要自行配货和包装。

    4.您可以用最便利的方式送货:自行运输或者通过物流公司。

    5.退货的接收和处理在您的自有仓库中进行。

    6.卖家与Ozon之间的结算方式跟其他工作模式相同:我们扣取服务佣金之后。 会将商品销售金额转入您的银行帐户。  

    rFBS优点

    买方订货时可以查看发货国。

    按交货地区计算的准确交货时间。

    可以选择具体商品的交货地区(限制部分可送货地区)。

    同一商品可以选择数种配送方式。

    同一商店可以提供不同的交货期限。

    可以为具体商品组选择配送方式。

    买方可以选择快递站或邮政分局。

    每月两次收到已送达货物的销售金额。

    先进的营销工具。

    先进的产品商业智能。

    个人中心的本地化。

    订单取消
    一、由买家取消的订单

    由买家取消的订单不会影响评级且不会导致封锁。

    买家可以在订单开始运输之前将其取消。 您可以在物流 → 取消申请部分查看已取消的订单。


    取消流程

    1.买家在个人中心取消订单。

    2.买家可以取消“待备货”状态的订单。 您收到取消申请。您可以在个人中心的物流 → 取消申请部分或 FBS → 取消申请部分查看申请。

    3.您可以批准或拒绝申请。如果您拒绝申请,请留下评论。

    货件将根据您的决定被发送给买家或被取消。在取消的情况下,订单金额将退还给买家。


    订单自动取消

    如果买家没有提取订单,那么订单将自动被取消。 这将不会对质量指标有所影响。 请联系物流服务以将商品运回您的仓库。


    二、由卖家取消的订单

    由卖家取消的所有订单都将对质量指标有所影响。

    您可以取消“等待发运”、“待备货”或“已准备发运”状态下的订单。

    1.在物流 → 来自我的仓库的订单部分中选择您想要取消的货件。

    2.点击  → 取消货件。

    3.选择取消原因并点击取消货件。

     


    取消原因

    商品在卖家仓库中无存货

    如果商品无存货,请选择商品在卖家仓库中无存货。 您仓库中的商品数量将自动清零。此后您可以:

    将商品运送至仓库并指出商品数量; 如果您不想继续销售该商品,请将商品归档。


    买家要求取消订单

    买家可以在聊天室中、通过客服或聊天机器人要求取消订单。

    如果买家订购3件以上相同商品,海关可能会认为该订单为商业货运并将其取消。为了取消订单,请选择买家要求取消订单作为取消原因。


    配送服务丢失了订单

    如果订单在运送过程中丢失了,请选择配送服务丢失了订单。


    配送服务无法配送到指定地址

    请更改配送地理范围并取消来自这些城市的订单。


    其他

    如果在下拉菜单中没有您取消订单的原因,请选择其他(卖家原因) 并说明取消原因。


    三、由Ozon取消的订单

    如果订单违反要约规定,那么Ozon将取消订单。 您可以在物流 → 来自我的仓库的订单 → 已取消部分了解取消原因。请在列表中找到所需的货件:取消信息将显示在“取消原因”栏中。


    取消原因

    在下列情况下订单将被取消:

    ①买家没有在订单生成后的24小时之内提供护照信息。

    ②违反订单转交期限的第11天:

    非集成方式:您没有在个人中心将包裹状态更改为“在途中”。

    集成方式:承运人没有根据追踪号码转达信息,状态没有更改为“在途中”或货件无法追踪。

    合作伙伴物流:您没有在10天之内转交包裹。

    ③在违反配送期限超过20天的情况下,根据买家的请求。

    ④追踪号码信息显示包裹正在寄回给发件人。

    ⑤您没有提供用于标准追踪系统的追踪号码。如果您在3天之内没有回复更换申请,那么订单将被取消。


    来自物流服务的取消

    该功能适用于使用Ozon合作伙伴物流配送订单的卖家。

    如果订单中有禁运商品或不符合承运人要求的商品,那么Ozon将根据物流服务的请求取消订单。 这样的取消将影响质量指标。 请阅读承运人的配送条件,选择合适的配送方式并将禁运商品隐藏。


    如果订单在运输途中丢失,那么物流服务将取消订单。 这样的取消将不会影响质量指标。 如果Ozon无法找到订单,那么您将在订单取消的20天后收到订单金额赔偿。 您可以在财务 → 文件 → 赔偿部分核对赔偿应计。

    替换号码
    什么是替换号码

    我们将针对RealFBS配送方式使用替换号码来代替买家的真实电话号码。您可以将此号码发送给承运人或快递员,以便他们通知买方订单的更新状态。

    替换号码将在买方收到包裹或取消订单前有效。


    您可以通过替换号码打电话或者发短信与买家进行联系,但该号码不支持聊天工具。

    买方将在Ozon网站或应用程序的消息→合作伙伴配送部分中看到消息,但无法回复。

    我们将把通话转移至您的真实号码,为安全起见,通话将被录音。在有争议的情况下,通话录音和往来信息将帮助我们了解情况。


    发至替换号码的消息仅显示给买方,您看不到。


    问与答

    买家如何得知订单已到达提货点?

    我们将通知买家。如果您需要代码才能接收订单,承运人可以发送短信。


    承运人要求短信代码。买家如何进行确认?

    配送服务能够发送含有代码的短信,买家将能够在消息→合作伙伴配送部分看到它。


    我不能拨通替换号码,该号码打不通?

    这很可能是因为买家忙,无法接听。

    如果买家未能在指定的配送时间接听,请联系支持部门并指定请求主题RealFBS。第三方服务从您的仓库配送→装运.


    在承运人网站上的配送申请表上注明的是哪个号码?

    个人账户中的替换号码。承运人可拨通该号码也可以向该号码发送短信。我们会转接或发短信给买家。


    替换号码将存在多久?

    订单进入“取消”或“已交付”状态之前。若订单处于“有条件交付”状态,则替换号码将正常工作。

    违禁品
    禁止运往俄罗斯的商品
    • 珠宝制品、手表。
    • 高频回声测深仪等。
    • 飞行器:无人机、四轴飞行器。
    • 膳食补充剂、药物。
    • 动物源性食品。
    • 植物源性食品。
    • 烟草产品。
    • 艺术作品:不到50 年的绘画、小雕像、版画、宗教装饰品等。
    • 汽车和摩托车的编号部件和零部件。
    • 内燃机(不含舷外机)。
    • 中央供暖锅炉。
    • 船用起重机;起重机,包括电缆起重机; 可移动的起重桁架、龙门装载机和配备起重机的手推车。
    • 叉车; 其他装有起重或搬运设备的手推车。
    • 用于提升、移动、装卸的机械设备(例如电梯、自动扶梯、传送带、缆车)。
    • 带固定刀片或旋转刀片的推土机:平地机、刨床、铲运机、机械铲、挖掘机、铲装机、夯土机、自行式压路机。
    • 用于移动、平土、剖面分析和采矿、夯实、压实、挖掘或钻探土壤、矿物或矿石的其他机械。
    • 打桩和拔桩设备。
    • 犁式和旋转式除雪机。
    • 用于收割或打谷作物的机械,包括捡拾压捆机、秸秆或干草压榨机; 割草机或草坪修理机; 用于清洗、分类或定标鸡蛋、水果或其他农产品的机器。
    • 挤奶装备和乳品机械。
    • 用于生产葡萄酒、苹果酒、果汁或类似饮料的压力机、破壁机和类似机械。
    • 农业、园艺、林业、家禽饲养、养蜂机械,包括带有机械或热力设备的种子发芽设备等; 家禽孵化器和育雏器。
    • 用于清洁、分类或分级种子、谷物或干豆科蔬菜的机器。
    • 用于碾磨或加工谷物或干豆类蔬菜的机械,非农用机械。
    • 用于工业制备或生产食品或饮料的设备,但用于提取或制备动物或非挥发性植物脂肪或油的设备除外。
    • 用于制造纤维状纤维素材料的纸浆,或用于制造或整理纸或纸板 (国际商品统一分类编号为8439)。
    • 装订设备,包括装订书芯的机器。
    • 用于生产纸浆、纸张或纸板产品的设备,包括各种切割机。
    • 用于制备或制造印版、滚筒或其他印版的机器、仪器和设备;印版、滚筒和其他印刷部件; 以印刷为目的的印版、滚筒和石印石,例如:车削、研磨或抛光。
    • 用于挤压、拉伸、变形或切割化学纺织材料的机器。
    • 纺织纤维制备机器; 纺纱机、捻线机或捻线机及其他制造纺织纱线的机械; 缫丝或摇纱(包括卷纬机)纺织机器和纺织纱线准备机器。
    • 织布机。
    • 用于获得镶边线、薄纱、花边、刺绣、编织物或网的编织、针织和缝纫的机器。
    • 簇绒机。
    • 与国际商品统一分类编号为8444、8445、8446 或 8447的机器(例如,多臂机、提花机、自动停止装置、换梭机)共用的辅助设备。 专用于或主要用于本品目或 HS 品目:8444、8445、8446 或 8447 的机器的零件和附件(例如,纱锭和锭翼、钢丝针布、梳子、模具、梭子、综片和综框、针织针)。
    • 毛毡或毛毡或无纺布的成片或裁剪制造或整理机器,包括毡帽制造机器; 制作帽子的块。
    • 用于制备、鞣制或加工生皮、毛皮或皮革或用于制造或修理鞋类或其他生皮、毛皮或皮革制品的机器,缝纫机除外。
    • 用于冶金或铸造生产的转炉、铸造钢包、模具和铸造机械。
    • 金属轧机和轧辊。
    • 通过使用激光或其他光或光子束、超声波、放电、电化学、电子束、离子束或等离子弧工艺去除材料来加工任何材料的机床; 水射流切割机。
    • 用于金属加工的加工中心、聚合单工位和多工位机器。
    • 金属切削车床(包括多用途车床)。
    • 用于通过去除金属进行钻孔、镗孔、铣削、切削外螺纹或内螺纹的金属切削机床(包括模块化线性构造机床)。
    • 用于通过磨石、磨料或抛光产品对金属、烧结金属或金属陶瓷进行去毛刺、锐化、研磨、珩磨、研磨、抛光或其他精加工操作的机床。
    • 用于刨削、成型、开槽、拉削、齿轮切削和磨削、精加工、锯切、切断和其他去除金属、烧结金属碳化物或金属陶瓷的工具,在其他未提及或未不包括的地方。
    • 通过体积冲压、锻造或冲压加工金属的机床(包括压力机); 用于弯曲、弯曲、矫直、切割、冲孔或冲压的金属加工机械(包括压力机); 用于加工上述未提及的金属或金属碳化物的压力机。
    • 用于加工金属或金属陶瓷而不去除材料的其他机床。
    • 加工石材、陶瓷、混凝土、石棉水泥或类似矿物材料或冷加工玻璃的机床。
    • 加工木材、软木、骨头、硬橡胶、硬塑料或类似硬质材料的机床(包括用钉子、订书钉、胶水或其他方式组装的机器)。
    • 仅适用于/主要用于国际商品统一分类编号为 8456-8465 机器的零件和附件,包括工作/工具架、自开模头、分度头和其他机器专用附件;适用于任何类型的手持工具的工具架。
    • 用于低温钎焊、钎焊或焊接的机械和器具,不论是否能够切割,但国际商品统一分类编号为 8515 的机器和设备除外。
    • 气动表面回火机器和器具。
    • 分选、筛分、分离、洗涤、破碎、研磨、混合或混合固体(包括粉末或糊状)状态的土壤、石头、矿石或其他矿物的设备。
    • 固体矿物燃料、陶瓷组合物、未硬化水泥、石膏材料或其他粉末或糊状矿物产品的聚结、成型或铸造设备。
    • 用沙子制作模具的造型机。
    • 玻璃瓶中的射线管或气体放电灯。
    • 制造或热加工玻璃或玻璃器皿的机械。
    • 自动售货机(例如,邮票、香烟、食品或饮料机),包括货币兑换机
    • 用于加工橡胶或塑料或用这些材料制造产品的机械,本章未列出
    • 用于制备或制备烟草的设备,本章未列出
    • 具有单独的功能,本章未列出
    • 用于金属铸造生产的造型箱; 铸造托盘; 铸造模型; 用于铸造金属(模具除外)、金属碳化物、玻璃、矿物材料、橡胶或塑料的模具
    • 专门或主要用于生产半导体晶锭或晶圆、半导体器件、电子集成电路或平板显示器的机器和设备
    • 工业或实验室电炉和电室(包括那些基于感应或介电损耗现象运行的)
    • 利用感应或介电损耗现象对材料进行热处理的工业或实验室设备
    • 铁路、电车轨道、公路、内河航道、停车设施、港口或机场的电子信号、安全或交通控制设备
    • 印刷方案
    • 用于切换或保护电路或用于连接电路或电路中的电压超过 1000V的电气设备(例如开关、开关、断路器、保险丝、避雷针、电压限制器、电涌吸收器、集电器、集电器和其他连接器、接线盒)
    • 碳电极、碳刷、灯或电池用碳,以及电气工程中使用的石墨或其他形式的碳制品,有或没有金属
    • 原电池、原电池和蓄电池的废碎料; 废原电池、废原电池和废蓄电池
    • 本章未指定或未包括的机械或设备的电气部件
    • 用于测试材料(例如金属、木材、纺织品、纸张、塑料)的硬度、强度、压缩、弹性或其他机械性能的机器和设备
    • 用于物理或化学分析的仪器和设备(例如旋光仪、折射仪、光谱仪、气体或烟雾分析仪)
    • 用于测量或控制粘度、孔隙率、膨胀、表面张力或类似物的仪器和设备
    • 测量或控制热量、声音或光量的仪器和设备(包括曝光表)
    • 切片机
    • 示波器、频谱分析仪、其他用于测量或控制电量的仪器和设备,但税目 TN VED 9028 的测量仪器除外; 检测或测量 α、β、γ、X 射线、宇宙或其他电离辐射的仪器和设备
    • 本章未列名的测量或控制仪器、装置和机器
    • 轮廓投影仪
    • 用于美黑的日光浴室
    • 医疗器具和设备(不包括注射器、针头、导管、插管、类似仪器、测量血压、温度的设备以及医疗必需的设备)
    • 医疗、外科、牙科或兽医器材(带有医疗所需机械装置的病床除外)
    • 美发椅和类似椅子及其零件
    • 摄影实验室的仪器和设备
    • 以演示为目的的装置、设备和模型
    • 以硬币、纸币、银行卡、代币或类似支付方式的游戏
    • 渔网
    • 植物保护产品
    • 烟草和烟草制品超过 200 支香烟,或 50 支雪茄(小雪茄),或 250 克烟草,或这些产品的总重量不超过 250 克的组合
    • 现金、流通硬币、货币工具。
    • 无线电电子装置(对讲机、直升机、警报器、无线电控制、婴儿监视器),第 3 条规定的无线电电子装置除外。


    禁止出口

    中国禁止出口货物清单

    • 含酒精的液体。
    • 骨灰、人体遗骸、人体器官和(或)人体组织、血液及其成分。
    • 土地和自然资源,木材。
    • 易腐烂物品。
    • 气雾包装。
    • 消耗臭氧层的物质。
    • 各种武器(冷武器和火器)、炸药。
    • 现金及现金等价物。
    • 色情材料、宣扬极端主义或恐怖活动的宗教性质的材料、旨在宣扬纳粹主义或符号或与纳粹主义或符号混淆性相似的主义或符号的材料、包含可能损害欧亚经济联盟政治或经济利益的信息的材料成员国及其国家安全、健康和公民道德; 含有国家和商业机密的材料。
    • 麻醉药品和精神药品及制毒原料。
    • 动植物产品。
    • 50 多年前制造的具有特殊和文化价值的物品。
    • 医疗设备。
    • 容易变质的商品。
    • 任何形式和状态的的植物及种子。


    印度禁止出口货物清单

    • 危险品和废物。
    • 含酒精的产品。
    • 骨灰、人体遗骸、人体器官、人体组织、血液及其成分。
    • 生态资源,木材。
    • 易腐烂物品。
    • 气溶胶包装(香水、除臭剂和气压下的类似产品)。
    • 破坏臭氧的物质。
    • 任何种类的武器、易爆物品。
    • 现金和现金等价物(现金、支票、黄金、白银和类似的宝石)。
    • 色情内容材料、呼吁极端主义和恐怖主义的宗教内容材料。 可能损害欧亚经济联盟成员国政治和经济利益的纳粹宣传材料、符号和类似符号。
    • 含有麻醉药品和精神药品及其类似物的。
    • 鸦片和大麻。
    • 药物。
    • 烟草。
    • 动植物。
    • 橄榄、坚果、开心果、葡萄和无花果植物。
    • 天然蘑菇。
    • 肥料。
    • 液体。
    • 蜂蜜。


    阿联酋禁止出口货物清单

    • 含酒精的饮品。
    • 动物皮(未驯服)。
    • 具有特殊价值的物品(例如,艺术品、古董、宝石、金银)。
    • 价值超过 500 欧元的手表。
    • 危险品/危险品(根据 IATA 对快递和加急的规定以及根据 ADR 对标准的规定)。
    • 枪支。
    • 毛皮。
    • 象牙和象牙制品。
    • 活体动物。
    • 金钱和流转物品。
    • 易腐烂物品。
    • 植物。
    • 色情材料。
    • 种子。
    • 烟草和烟草制品。
    • 非随身行李(通过 MBE 中心前往特定国家/地区的旅行除外)。
    • 个人物品(通过 MBE 中心运往选定国家的除外。
    库存管理

    只有在仓库设置中设定至少一种配送方式时,才可以更新库存。


    如何更新库存

    请定期更新每个仓库中的商品数量信息。您可以通过以下方式更新库存:

    单独更新单个仓库中某一商品的库存 

    1.在个人中心转到物流 → 仓库和方式页面,然后在仓库信息页上点击:

    商品数量或者窗口暂无商品,如果您没有库存:

    或者  → 库存管理。

    2.在仓库里的商品页面上填写在仓库里件一列。


    统一更新单个仓库中多种商品的库存

    使用 API - 在请求中指定特定仓库中的产品 ID 及其数量。

    使用 XLS 模板:

    1.在仓库里的商品页面上,单击加载库存:


    2.在仓库里的商品页面上,下载、填写并上传模板:

    请在仓库库存中填写所有必填栏单元格中的值:

    仓库名称 — A栏. 

    货号 — B栏. 

    数量, 件. — D栏. 

    库存不会自动更新 为了避免上传出错,请填写每行的数据。 在您的仓库中指定当前的实际库存。


    在仓库名称栏中,请从下拉列表中选择要为其更新库存的仓库。

    仅从下拉列表中选择仓库名称列中的值,以避免在上传库存时出错误。

    请在货号栏中输入您要更新其库存的商品货号。 可在商品和价格 → 商品列表部分«货号»栏中查看货号.

    请在数量, 件. 栏中指定仓库中的商品数量。请只输入一个数字。 要重置仓库中的商品库存,请指定值“0”。

    填写必填的单元格栏为用于检查所提供数据完整性的字段。如果您没有填写至少一列必填项,单元格将变为红色,并显示“未填写”字样。必填栏为:A、B、D。


    3.请将完成的模板上传至上传库存页面。


    统一更新所有仓库中多种商品的库存

    在个人中心转到物流 → 更新库存页面,下载、填写并上传模板:


    如何在加载库存时检查错误

    为检查库存上传错误及其更新记录,请进入商品和价格 → 更新历史记录并选择库存一栏:

    要查看发生了什么错误,请在操作列中单击  → 了解更多信息。这将打开库存更新错误页面。


     


    如何查看库存报告

    库存报告包含所选仓库中可用商品和预留商品数量的数据。

    查看库存报告:

    单个仓库库存报表:

      1.在个人中心转到物流页面,然后在仓库信息页上点击商品数量。

      2.在仓库里的商品页面上,单击下载 XLS:

    所有仓库库存报表:在个人中心转到商品和价格页面,然后点击下载 → 下载我仓库中的库存*。该报表包含有关所有仓库中可售和预定商品数量以及每个仓库中可售和预定商品数量的数据。


    发生错误时怎么办

    当您在个人中心尝试注明仓库中的商品数量时,可能会出现以下错误:

    “您无法出售大件商品”:您未在仓库设置中注明您出售有大件商品。请创建另一个可以出售大件商品的仓库。

    “商品的重量或尺寸超过上限,无法更新商品库存”:您尝试更新库存的商品太重或太大。您需要编辑这件商品,然后再次更新库存。

    “不允许将普通商品存放在大型商品仓库” :您在已将仓库设定为大型商品仓库的情况下尝试更新普通商品的库存。请创建另一个仓库以出售普通商品。

    “商品数量超过1,000,000件”:您注明的商品库存过大。请修改库存值,然后再次更新库存。

    “商品数量未发生变化”:您未更改商品数量。请检查库存值,然后再次更新库存。

    “商品在创建过程中,请稍后再试”:您已上传商品,但我们系统尚未完成这件商品的创建。等待商品状态改变,然后再次更新库存。

    如何为仓库设置优先级

    如果您有多个仓库可以将类似的商品运送到同一地区,则需要设置仓库优先级。优先级将告诉我们的系统应优先从哪个仓库将商品运送至指定区域。 最高优先级为“1”。优先级越低,其在相应字段中的数值越高。


    默认情况下,第一次创建的仓库优先级为“1”。这意味着优先从该仓库发货。


    例如,从两个仓库向莫斯科州发货,仓库分别位于莫斯科和圣彼得堡。从莫斯科的仓库向莫斯科州发货更方便,若此仓库的商品已发用,则再从圣彼得堡的仓库发货。这种情况下,位于莫斯科的仓库优先级数值应设置为“1”,而位于圣彼得堡的仓库优先级应设置为“2”。


    设置仓库优先级:

    1.转到 物流 → 仓库和方式 并点击  然后 更改仓库的优先级。


    2.在 仓库优先级 页面,点击 通过文件配置。


    3.下载并填写模板。


    4.上传已填写好的模板并点击 应用。

    价格
    价格管理
    一、价格种类

    您可管理:

    当前价格。可根据该价格在Ozon购买商品。

    折扣前价格。该价格以划线显示,买家将看到折扣百分比。


    在您的个人中心的商品卡片上,Ozon显示了几个价格:

    折扣价格—计算所有促销活动的商品成本,包括由Ozon承担的费用。 您的价格—您自行设定的商品成本,不包括促销活动。 折扣前价格—买家看到的划线价格。该价格应比您的价格高。

    针对每个类目的商品,Ozon都设置了价格上限和下限,如果您不小心报高或报低价格(例如数字错误),这将有所帮助。阈值适用于更新价格或创建新商品: 将无法设置更高或更低的价格。

    若您认为阈值设置有误,请联络客服: 管理价格→定价时出现错误。


    二、更改商品价格

    1、在个人中心

    ①请转至 商品和价格→商品列表 或者 商品和价格 →商品价格。

    ②请点击所需商品的价格。

    ③ 请编辑价格并点击 保存。 


    2、在XLS文件中

    ①请转至 商品和价格→更新价格部分。

    ②请下载并填写模版:

    请在“商品和价格”页上指定新的价格、折扣和其他参数。 请不要更改列标题。 请只编辑绿色单元格中的字段,其他值将自动计算。 若您不想更改值,请将单元格留空。

    为避免手动设置商品的市场价格,请设置“跟随市场价格”定价策略。

    ③请上传已填好的XLS文件


    3、通过API

    请使用 价格更新方法。


    为使您的报价对买家更具吸引力,请考虑商品的建议价格。您可在 商品卡片价格监控部分查看。

    更改价格后,商品或从促销活动中消失。


    可能出现的错误

    若您无法通过XLS文件更改价格,则文档中可能存在错误或空白字段。请仅编辑绿色列中的信息。其他值由Ozon自动计算。


    若您无法更改价格,可能是因为:

    商品参与您自行创建的促销活动。要编辑此类商品的价格,请将其从促销活动中删除。


    对于所选类目,价格太高或太低。若您确信价格正确,请联络客服: 管理价格 → 定价时出现的错误。 请注明您遇到了限额,并附上网站链接,在那里类似的商品以您选择的价格出售。


    查看价格更新历史记录

    1.在个人中心请转至 商品和价格→商品列表 或者 商品和价格 → 商品价格 部分然后点击所需商品价格。

    2. 请在价格更改历史记录部分选在您要查看信息的期间。

     


    三、对商品最终价格的影响

    您所参加的促销活动

    若您参加促销活动,您的商品或将会受到折扣和其他特殊条件的影响,这些条件会降低商品的价格。


    为检查商品是否参与促销活动,请转至个人中心的 商品和价格→商品列表 或者 商品和价格 → 商品价格部分。 若商品参加促销活动,商品上会显示标签:

    促销活动,如果商品参加由您承担或由Ozon抵补的促销活动。

    自动促销,若对商品设置自动应用促销活动。 若要查看以前的价格,请将光标指向商品价格。若您想查看详细信息,请点击价格。

     


    Ozon抵补的促销活动

    有时我们会通过Ozon给予额外的商品折扣,以吸引买家至平台。这些促销活动自动运作:无法自动加入或退出,详情请见合同第2.4条. Ozon补偿您的价格和销售价格之间的差额。

    如果商品有Ozon折扣:

    在商品和价格 → 商品价格部分中买家的价格将低于您的价格。

    Ozon标签将出现在价格更改卡片中。

    有关Ozon折扣销售商品的信息将出现在Ozon承担的附加费用的销售报告中。


    商品卡片上的价格可能与页面商品和价格→商品列表 或者 商品和价格 → 商品价格 上显示的Ozon促销活动价格不同。若不是所有用户都可以使用Ozon促销活动,例如,只有在特殊促销代码下才能使用。

    价格锁定

    如果在价格更新 之后,您的商品价格大幅上升或下降,我们会将该商品列入价格锁定。这是一项附加检查,可让您:

    提高买家忠诚度——您不必因价格错误而取消订单,买家也不必承受不便。

    提高销售量——您的商品会由于价格错误或价格过高而停止销售。


    如果您已有价格锁定的商品,价格栏目旁边则会显示一个红点:

    商品被锁定后,暂时无法在Ozon上购买。商品解锁后,才能再次显示在Ozon上。


    解锁一种商品

    解锁商品需完成的步骤:

    1.在个人中心转到价格→价格锁定页面。


    2.从列表中选择所需的商品,并确保其价格正确无误。如果价格不正确,则在商品信息页单击它,然后再价格管理一栏中填写正确价格:


    3.在“价格锁定”页面或价格管理模块中相应单击“解锁”和“保存”。


    4.在打开的页面上输入您的电话号码——系统将会向您发送验证码。 点击获取验证码按钮。

    输入您的手机号码,不带任何空格、括号或符号。


    5.输入收到的验证码,其有效时长仅为15分钟。如果您未收到验证码、来不及输入验证码或输入有误,请重新获取验证码。为此,请单击重新获取验证码按钮。


    6.请单击确认并解锁按钮。

    商品将被解锁并在Ozon上显示已标明的价格。


    解锁多种商品

    您可以同时解锁多种商品。需要完成的步骤:


    1.在个人中心转到价格→价格锁定页面。


    2.请确认每种商品的价格正确无误。如果有必要, 请更改价格。

    如果需要一次更改多种商品的价格,您可以在编辑时使用价格模板。为此您需要在价格锁定页面上单击导入按钮,并下载XLS文档, 其中它将列出所有价格锁定商品。请在文档中编辑价格,然后按照价格管理 一栏中的描述内容 上传。


    3.在列表中选择所需的商品,然后点击解锁按键。


    4.在打开的页面上输入您的电话号码——系统将会向您发送验证码。单击获取验证码按钮。


    5.输入收到的验证码,其有效时长仅为15分钟。

    如果您未收到验证码、来不及输入验证码或输入有误,请重新获取验证码。为此,请单击重新获取验证码按钮。


    6.请单击确认并解锁按钮。

    商品将被解锁并在Ozon上显示已标明的价格。

    销售数据分析与销售清单
    分析工具
    如何使用图表

    在卖家个人账户中的分析 部分您可以找到Ozon所有方面的统计数据。这些信息将帮助您了解:

    哪些商品在什么地区卖得最好;

    您的买家肖像是什么样的;

    什么样的促销活动能让你比竞争对手更积极地推广商品;

    如何增加销量。 该部分具有三种类型的分析卖家分析, 平台分析 和 在Ozon上销售什么. 


    卖家分析

    在该部分中,您可以使用多种工具:

    图表显示Ozon的工作效率——订购了多少商品,将商品添加到购物车的频率,退回了多少订单。 - 集群. 在这里,您可以跟踪集群之间的商品移动并分析运费成本。根据这些数据,您可以决定向不同集群供应商品并降低成本。 

    促销活动. 该工具显示促销的成功程度以及它们如何影响订单数量、商品点击次数和卖家收入。 

    商品在搜索结果中的位置. 该工具将帮助您分析您的商品根据不同查询、设备和城市的 Ozon 搜索结果中的展示情况。 

    报告它们的内容取决于报告类型。


    平台分析

    在该部分可以使用以下工具:

    趋势 — 一种显示买家最有可能在 Ozon 上搜索和订购哪些商品和类别的工具。 

    竞争地位 — 您相对于特定类别中其他卖家的销售地位。 

    买家肖像 — 为您的客户进行分析,并能够在构造函数中对受众进行细分。 


    在Ozon销售什么

    该部分包括:

    热门商品 — 过去 28 天内在 Ozon 上最热销的商品列表。 

    搜索请求 — 买家在 Ozon上使用的最热门查询的统计数据。 

    缺货 — 在俄罗斯市场上成功销售但尚未在 Ozon 上销售的商品。 

    售罄 — 客户已订阅接收的您的分类中的商品。

    曲线图

    曲线图有助于您查看与您商品展示次数及其销售情况有关的统计数据。您可以使用该工具来生成包含不同指标的报告,并观察曲线图上所呈现的动态。


    分析工具正在测试中。我们为接受我方要约的所有合作伙伴均开启了该工具。

    若您发现了分析工具运行有误、缺乏某些功能或者您有其他意见,请与我们联系。为此,请点击链接或个人中心下方的消息图标并选择 创建申请。


    一、如何使用曲线表

    要生成报告,请:

    1.选择您要生成报告的时间段。

    2.在度量设模块中点击设置,以选择用于生成报告的数据。度量详情。 

    3.在分组设置 模块中点击 设置,以选定商品的展示方式及分组形式。分组详情。

    4.如有必要,可按商品编号或类别进行筛选。 您也可以选择曲线图数据的详细程度:按日、按周、按月或按年。

       


    二、度

    度量指的是您在报告中可查看的数据。请在 度量设置 模块中点击 设置。我们将度量分成了若干组:“展示次数”、“商品加入购物车的次数”、“购物车转换率”、“销售数据”、“搜索结果排名和类别”。您可以选择合适的数据组或自行创建新的组合。


    展示次数

    这是买家看到您报价的次数。您可以查看不同页面(如商品信息页、类别页面、主报价栏等)的展示次数。


    什么是主报价?

    1.买家在Ozon网站上输入搜索商品的词条。系统给买家展示所有符合搜索要求的完整商品列表。系统会针对每项商品展示主报价信息页。网站包含的商品报价数量在加入购物车按键下方显示。

    2.买家在列表中搜到感兴趣的商品。

    3.买家将在点击列表中的商品信息页后看到主报价。而其他报价将在打开的页面下方显示。


    如何使用 一般来说,商品的展示次数越高,则表示它越受欢迎且越容易被买家搜到。展示次数低的潜在原因:

    商品详情描述中所涉及的规格较少。以便让更多买家通过网站搜到您提供的商品,您需要注明尽量多的商品规格(主要及附加规格)。系统会在搜索结果和按条件筛选结果中考虑到这些规格。

    商品属于专用商品或其适用范围较窄(其目标受众较少)。以评价此类商品上架销售的效果,我们建议您对 转换率和 销售数据 度量组另行分析。


    商品加入购物车的次数和购物车转换率

    “商品加入购物车”度量组表示买家在网站不同页面将您商品加入购物车的次数。

    展示次数转换为购物车商品” 度量组表示加入购物车的商品与商品总展示次数的比例关系。比如说,买家将某种商品加入购物车的次数为5次,但该商品的浏览次数为10次,转换率为5/10,即50%。 如何使用根据商品被加入购物车的次数可以对买家考虑购买某种商品的程度进行评价。


    转换率低的潜在原因:

    买家搜到价格更低的类似商品(通过Ozon或其他服务平台)。

    买家搜到其他合作伙伴按更低价格出售的同一商品。

    商品描述内容较差,买家缺乏做出购买决定的有利信息。

    商品图片展示不足、内容不够详细或质量不佳。


    销售数据

    该度量组有助于对以下数据进行评价:

    买家下单商品的次数;

    买家购买商品的次数;

    所出售商品总额。


    搜索结果排名和类别

    该度量组表示商品在指定时间段内的搜索结果平均排名。其中考虑的是商品在筛选分类后的搜索结果排名,而商品未向买家展示的情况不包括在内。比如说,某商品在搜索结果中排名第五,但筛选后排名第三,我们会考虑到上述两者情况。如果买家未翻到排名第五的商品,我们并不会考虑这个排名位置。因为在此情况下,商品未成功向买家展示。度量值越大,商品在搜索结果中排名得越远。度量值为零表示商品在指定的时间段内未在搜索结果中展示。 您可以查看商品在指定时间段内每天的排名情况。为此需要将该度量添加到曲线图中。


    如何使用

    该度量组有助于您了解您商品在搜索结果中的平均排名,并采取相关措施来改善这个指标。


    三、分组

    分组是数据在表中各行中显示的依据(如按商品、按品牌、按类别等)。所有组合都分成为大组 “按第三类别分类的商品”、“按品牌分类的商品”、“按各个类别分类的商品”、“按第二类别和品牌分类的商品”、“按型号分类的商品”、“仅限商品”。请在 分组设置 模块中点击Apply(设置),并在弹窗中选择需要的大组。

    报告

    可以在个人中心获取XML或CSV格式的参考报告。

    1.转至 分析数据 → Reports 报告 一栏。

    2.在所打开页面的左侧窗格中,选择所需的栏目和报告类型(例如,商品 → 所有商品及其在Ozon上的可见性)。  


    1)选择您需要数据的时间段。如果其调整记录不可用,则时间段将显示为到目前为止——您无法更改此时间段。报告将显示在下载时可以访问的数据。

    2)点击下载。

    报告将下载到您的电脑上。字段中的内容取决于报告类型。


    商品

    所有商品及其在Ozon上的可见性

    有关您商品的数据(例如,Ozon ID、描述、价格、佣金、包装尺寸等)。针对于一些字段的注释:

    Ozon Product ID 为我们系统中的商品标识符。例如,如果您从Ozon仓库和您自己的仓库出售商品,则该商品的Ozon Product ID会相同。

    FBO Ozon SKU ID 为从Ozon仓库出售的商品标识符(对您不适用)。

    FBS Ozon SKU ID 为从您自有仓库出售的商品标识符。

    CrossBorder Ozon SKU 为从境外出售的商品标识符。

    Barcode : the barcode printed on the label.

    Product status 为是否可以在Ozon上购买该商品。如果状态为“准备开售”,则该商品无法购买。商品状态详情。

    Available in an Ozon warehouse, pcs : the product stock in the warehouse, available for sale. This number does not include reserved products (not applied to you). 

    Reserved, pcs 为多少件商品处于“预留”状态。从在Ozon收到订单起,直到将其包装并交付给买家为止,该商品一直处于保留状态。

    Current price including the discount, RUB 为商品当前的售价(在下载报告时,已包含折扣)。如果商品参与促销活动,则显示的是不含活动优惠的价格。

    Base price (price before discounts), RUB: 为未计算折扣的价格。

    Recommended price, RUB 为该商品在其他电商平台的最低价格。

    Current link to the recommended price 为其他交易平台上最低价相同商品的可用链接。 


    订单

    我们已对发货时间设置了限制。现在最大的时长为一个月。要想查看数月内的订单,请创建多个报告。

    报告包含由您自有仓库处理的订单及其状态。针对于一些字段的注释:

    Shipment ID 为与订单相关的快递号。订单可以由多个包裹组成。

    Status 为订单状态。

    Cost 为按数量计算的商品总价(金额=价格×数量)。

    Ozon ID 为Ozon商品的标识符。

    Product ID 为您的商品代码。

    Price 为商品的有效出售价。

    Quantity 为按该价格出售的商品总件数。


    订单状态:

    存在纠纷 订单存在纠纷。 

    等待发货 订单已配货并正在等待交付至物流公司。

    等待备货 买家已在Ozon网站上下单,订单已被商家接收处理。

    已取消 订单已被取消(原因不限)

    已签收 买家已签收商品。

    运输中 订单已配货完毕并已交付给物流公司。

    未接受 商品未到达分拣中心。若您确信已将商品发运给我们,则可提出纠纷。 


    退货

    退回至我仓库的商品

    该报告包含有关已签收、准备签收或已退回给您的买家退货商品的相关信息。仅适用于从您自有仓库发出的商品。针对于一些字段的注释:

    Returned item ID 退货商品的标识符。

    Shipment ID 我们系统中的包裹标识符。

    Status 退货状态。

    Product ID 为您的商品代码。 

    Ozon ID 我们系统中的商品标识符。

    Reason for return 不得不退货的原因,或买家为什么拒绝该商品。

    Placement cost 因将退货商品存放于取件点而产生的费用。

    Changed to Ready for pickup 退货商品被存放于取件点的起始日期。

    Last day of free placement 退货商品可以免费存放于取件点的最终日期。自第二天起,存放服务将收取费用。

    Date returned to merchant 商品送达至您手上的时间。

    Location 退货商品所在取件点的名称。

    Package opened 若买家在退货之前已拆开包装,则该行将显示“是”。 

    Referral fee percentage 以百分点计的商品销售佣金率。它在买家下单时就已固定。

    Referral fee (RUB) 按商品价格计算的Ozon销售佣金额(卢布)。 

    Price w/o referral fee (RUB) 商品价格减去佣金(不含佣金的价格=商品价格–佣金)。


    退货状态:

    Received from the buyer 买家已向我们退回不适合他的商品。

    Ready to pickup 退货商品已到达取件点供您取件。取件点已在“所在位置”一列中注明。

    Received 退货商品已送至您手上。 


    应计额

    报告期内的应计额和佣金

    该报告包含报告期内的相关应计额和佣金额。针对于一些字段的注释:

    报告期起始日 报告期的开始日期。

    报告期结束日 报告期的结束日期。

    期初余额 您在报告期开始时的余额。

    期末余额 您在报告期结束时的余额。

    订单总额 该期内所交付商品的货款总额。

    退款总额 该期内退还给您的商品的总金额。

    佣金 Ozon进行订单或退货处理所收取的佣金(卢布)。

    附加服务 在该期内向您提供的附加服务总额(例如,Ozon上的商品促销服务或因将商品存放于取件点而产生的费用)。 

    增值税总额 增值税的总金额。


    该报告包含已签收、取消或退回商品的相关应计额和佣金。这些数据根据具体的商品进行提供。针对于一些字段的注释:

    Operation date 将订单或退货相关款项汇至您账户上的日期。

    Operation type 将商品送至买家或退给合作伙伴。

    Vendor product code 您系统中的商品代码。

    Selling price 订单或退货商品的价格。 

    Referral fee rate Ozon因处理订单或退货所收取的佣金(以百分点计),取决于商品类别。

    Quantity 以该同一价格出售或退货的商品数量。

    Operation amount 按商品数量计算的销售总额(交易总额=售价×数量)。

    Ozon referral fee Ozon进行订单或退货处理所收取的佣金(卢布)。

    Operation amount excluding the referral fee 您将收到的订单销售额。退货情况下,该金额为负数。

    Warehouse of shipping 订单的起运地点:Ozon仓库或是您的自有仓库。 


    质量把控

    该报告包含的数据涉及最近7天内的所有包裹,以及该期内您所取消包裹所占的比例。针对于一些字段的注释:

    Accepted for processing 包裹被接收处理的日期和时间。其中显示了在最近7天内处理的包裹。

    Shipment cancelled 包裹是否已被取消(原因不限)。 

    Cancelled by the merchant 包裹是否已被您取消(原因不限)。

    Cost 包裹所含商品的总价值是多少?

    Accounted for in the numerator 在计算取消率时,包裹是否已被算入分子中。

    Accounted in the denominator 在计算取消率时,包裹是否已被算入分母中。

    Cancellation percentage in the number of shipments 您在最近7天内取消的包裹所占的比例。

    Numerator 您在最近7天内取消的包裹总数。

    Denominator 在最近7天内所创建的包裹总数。

    Cancellation percentage in shipment costs 您在最近7天内取消的包裹所占的比例。

    Numerator 您在最近7天内取消的包裹所含商品的总价值。

    Denominator 在最近7天内创建的包裹所含商品的总价值。


    该报告包含最近14天所有包裹的相关数据,以及在该期内因您过错而未按时交付给物流公司的包裹所占的比例。针对于一些字段的注释:

    Accepted for processing 包裹被接收处理的日期和时间。其中显示了在最近14天内处理的包裹。

    Shipment date 包裹的发货日期。仅含最近14天以内的日期。

    Shipment cancelled 包裹是否已被取消(原因不限)。

    Cancelled before shipment date 您将包裹交付给快递员或收货点之前它是否已被取消。

    Delay of shipment through the merchant's fault 您是否已逾期发货(配货时长不得超过24个小时)。

    Delay in calendar days 您逾期发货的延误天数。

    Accounted in the numerator 在计算逾期交货率时,包裹是否已被算入分子中。

    Accounted in the denominator 在计算逾期交货率时,包裹是否已被算入分母中。

    Percentage of non-handed-over shipments 最近14天内因您过错而未按时交付给物流公司的包裹所占的比例。

    Numerator 您在最近14天内未交付给物流公司的包裹数量。

    Denominator 您在最近14天内应当交付给物流公司的包裹数量。

    订单报告

    通过此类报告,您可以了解以下信息:

    关于您订单的基本信息。

    关于您订单的财务信息。例如,Ozon佣金额、运价率、运费等。

    更多关于您商品买家的信息。例如,买家来自哪些地区和城市,在交付商品和支付货款方面有何偏好等。


    如何下载报告

    1.通过个人中心转至 Orders(所有包裹)页面 → From my warehouse (从我的仓库)→ All shipments (当从自有仓库出售时) 或 Orders (订单) → From Ozon warehouse (从Ozon仓库) (当从Ozon仓库出售时)。

    2.要获取包含附加信息的高级报告,请将鼠标指针悬停在Export CSV,并在弹窗中选择:

    财务数据——以将关于您订单的财务信息添加到报告中。

    分析数据——以将关于买家的信息添加到报告中。

    3.点击Export CSV


    报告内容

    针对于一些字段的注释:

    订单号 与订单相关的快递号。订单可以由多个包裹组成。 

    包裹状态 包裹在下载报告时所处的状态。 

    订单合计 按数量计算的商品总价(订单合计=商品最终单价×订单内的商品数量)。

    Ozon ID Ozon商品标识符。

    商品代码 您商品的编号。

    商品最终单价 商品在下单时的最终价格。 订单内的商品数量 件包裹所含的商品件数。 


    如果你勾选了财务数据的方框 折扣(%) 以百分点计的折扣。

    折扣(卢布) 以卢布计的折扣。

    促销活动 商品在下单时伴随的促销活动。 以下数据仅针对状态为已签收和已取消的订单显示:

    销售佣金(%) Ozon佣金在售价中所占的比例(以百分点计)。

    销售佣金(卢布) 以卢布计的Ozon佣金额。

    应付金额 您在售出商品后获取的货款。

    运价率 将商品送达买家的费率。

    运费 因将商品送达买家而预扣的金额。

    物流操作日期 商品交付至买家手上的日期。 


    如果您已在“数据分析”复选框内打勾 

    发货仓库 已发出或即将发出商品的Ozon仓库(仅限通过Ozon仓库出售的商品)。

    配送地区 商品已交付或即将交付给买家的地区。

    配送城市 商品已交付或即将交付给买家的城市。

    配送方式 由买家选择的送货方式:快递员、取件点、自助提货柜等。

    客户细分 买家是否为订阅会员。

    付款方式 由买家选择的订单支付方式。

    促销活动分析

    在 分析 → 促销活动 部分,您可以查看促销活动对订单数量、收入和浏览量的影响,并决定进一步推广、选择促销机制和折扣幅度。


    基本设置

    通过基本设置,您可以分析:

    商品参加了哪些促销活动,对总体指标产生了什么样的影响;

    哪些促销机制为订单带来了最多的订单;

    哪些商品在促销期间受到更多的欢迎。


    基本设置列表如下:

    报告期间 — 选择任何销售报告期:今天、昨天、一个周、一个月或一个季度。

    筛选器: 

    1)类别 — 用于分析整个商品类目。

    2)仓库类型 — 从Ozon仓库、卖家仓库销售的商品或从国外运送的商品。

    3)促销活动 — 单独促销活动的指标和商品列表。 

     “仅限促销商品” 开关 — 用于仅查看参加促销活动的商品的分析。默认情况下,图表显示所有商品的总体分析。您可以比较参加促销活动和未参加促销活动的商品在促销期间的销售情况。

    图标 — 将光标悬停在图表上,以查看每天总订单数量、平均订单数量以及与前一天的差异。

    促销活动日历 — 查看您参加了哪些促销活动以及其时间。将光标悬停在促销活动行上以查看机制详情和特别优惠。

    指标 — 选择四个基本指标,将显示在图表上: 订购商品数量。 订购促销商品数量。 订购金额。 促销订购金额。 


    其他设置

    使用其他设置时,您可以:

    分析在促销期间最畅销的类目、型号和品牌。

    跟踪访问促销商品卡片的买家数量。如果浏览量很高但销售量很低,您可能需要完善商品卡片描述,以备下一次促销活动。


    其他设置包括:

    扩展报告期间 — 查看一年内的数据或在日历中设置特定期间。

    按货号筛选 — 根据Ozon货号手动选择一个或多个商品。

    分组 — 选择商品在图表上的显示方式:按类目、品牌或型号分组显示。

    指标 — 选择要在图表上显示的附加指标 —— 取消和退货商品的数量,卡片访问者数量,转化率。

    指标比较 — 比较两个指标的数据。 

    导出 — 以XLSX格式将数据下载到您的计算机:可按天或按您在个人中心中设置的方式进行分组。  


    促销活动分组

    数据以以下分组显示在图表上:

    按 3 级类目分组的商品。在分析中,将显示 3 级类目商品,例如“女士毛衣”,其 2 级类目为“女装”,1 级类目为“服装” 。

    按品牌分组的商品 — 将显示卖家特定品牌的所有商品。

    按所有类目级别分组的商品 — 商品将按照 1 级别的类目分组。要查看子类目和商品,请展开它们。

    按 2 级类目和品牌分组的商品 — 商品将按照 2 级类目分组,品牌和相应的商品也被包括在其中。

    按型号分组的商品 — 特定型号商品的销售情况。

    仅限商品 — 没有分组。 


    设置

    1.在图表左下角的分组设置框中,单击设置。


    2.单击相应的分组,查看数据的显示方式。


    3.选择分组并单击应用。

    默认情况下,图表显示总计和平均值字段的值。您可以添加其他组、类目、型号或商品的数据 —— 请单击名称旁边的  。 要隐藏它们,请再次单击。


    指标

    指标决定每个商品在表格和图表中显示的数据。它们被组合成预定义的指标集:

    基本指标。

    访客数。

    展现量。

    添加到购物车的转化率。

    添加到购物车次数。

    按状态显示商品。

    销售额。


    您可以根据促销活动选择指标集:

    订购促销商品数量 — 订购参加促销活动商品的数量。

    订购促销商品金额 — 订购参加促销活动商品的金额。 


    设置

    在指标部分,默认情况下显示“基本指标”集,图表按“订购商品数量”指标绘制。要在图表上显示其他指标,请单击其名称。

    要添加其他集合到页面,请执行以下操作:

    1.在图表右下角的指标设置框中,单击设置。

    2.选择指标集并单击应用。

     


    创建自定义集合

    如果现有的指标集不够用,您可以创建自定义集合。为此,请执行以下操作:

    1.在指标设置框中,单击设置。

    2.单击添加指标集。

    3.输入集合名称、选择指标,然后单击保存。

    所选指标将显示在图表上。


    要按升序或降序对指标值进行排序,请单击其名称旁边的  。

     


    比较

    您可以在图表上比较两个指标。要做到这一点,在比较框中选择  ,然后单击两个指标的名称。默认情况下,第一个要比较的指标是订购商品数量。要选择第二个指标,请将光标悬停在其名称上,然后单击比较。新指标将以虚线显示在图表上。


    要隐藏指标,请将光标悬停在其标题上并单击从比较中删除。

    您可以在图表上比较订购商品的总数量和订购促销商品的数量。

    搜索查询

    搜索查询分析可展示有关 买家在Ozon网站。上最常搜索查询的商品数据。

    您可以借助这些数据:

    判断趋势——买家搜索最多的是哪些商品;

    调整商品品种; 确定按哪些搜索查询来设置促销活动。


    要查看搜索查询分析,请在您的个人中心转至 数据分析 → 搜索查询页面。您可以:

    查看特定搜索查询分析。请在搜索栏中输入您的查询。

    按任何指标对值进行排序。请点击  或双击指标名称。

    根据Ozon的查询,查看哪些卡片将包含在搜索结果中。请在包含任何查询的行中点击  。

    在表格中管理显示指标。其中一些或被隐藏,要显示数据列,请将光标移至  并选择所需的指标.  


    度量

    搜索查询分析包含以下度量:

    查询热门度 

    添加到购物车次数 

    购物车转化率 

    平均成本 

    无查询结果的比例 


    查询热门度

    该度量显示有多少买家按该查询词条搜索商品。同时,如果买家在一天内连续数次按该词条搜索过商品,则只算作一次查询。


    如何使用

    通过该度量,您可以确定哪些查询词条最频繁用于搜索商品。


    添加到购物车次数

    该度量显示有多少买家根据查询词条直接从搜索结果或 从结果页面转至商品信息页后向购物车添加了至少一种商品。 所添加商品的数量未计入在内。如果买家在一天之内 添加了几件相同或不同的商品, 则只会算作一次添加。


    购物车转换率

    该度量显示了 根据查询词条直接从搜索结果或 从结果页面转至商品信息页后向购物车添加了至少一种商品的买家相对于 按该词条搜索过商品的买家的比例。 所添加商品的数量未计入在内。如果买家在一天之内 添加了几件相同或几件不同的商品, 则只会算作一次添加。例如,如果5个买家 将3个商品添加到购物车,而一共有10个买家根据该关键词搜索过商品, 则转换率为5/10 = 50%。


    如何使用

    借助 添加到购物车次数 和 购物车转化率 度量, 您可以估算大部分买家基于哪些关键词查询后把商品添加到 购物车。


    平均价值

    该度量显示了买家根据查询词条直接从搜索结果或 从结果页面转至商品信息页后向购物车所添加一件商品的 平均价值。平均价值 是按买家根据搜索结果 向购物车添加的所有商品的数量计算的, 而不取决于页面、买家或搜索时段。例如,如果两个买家将三个商品添加到购物车, 第一个买家添加了一件价值500卢布的商品,第二个买家添加了一件价值1000卢布的商品和一件价值1200的商品, 则 平均价值 =(500 + 1000 + 1200)/ 3 = 900卢布。


    如何使用

    通过此度量,您可以估计买家通过搜索关键词将找到的商品添加到购物车中的 平均金额。如果该度量小于 或大于您准备开售或已经开售商品的价格, 则可能需要调整您商品的价格,或分析被搜索商品 在不同价位中的 差异。


    无查询结果的比例

    该度量显示了按查询词条未找到的商品占类似搜索结果总数的比例。


    如何使用

    通过此度量,您可以查看用户在Ozon上搜索不到的高需求商品,并评估哪些商品对您的销售有利。

    索引错误报告

    要使商品出现在搜索和类别中,您需要对其进行索引。索引是一个存储每个商品信息的数据库。 有一些必需的属性会影响搜索索引。若必需的商品属性为空或未填写,则该商品将不会显示在搜索中。

    若商品是刚才创建的或更新的,则会在审核后自动进行索引。其他所有商品也会每夜进行索引。


    索引持续大约一个小时,之后更改将出现在搜索和类别中。

    若在索引过程中出现一些错误,您的商品将不会显示在搜索中,而买家将无法找到它。索引错误报告会帮助您查看所有商品是否进行索引。若有一些商品没有进行索引,索引错误报告中有错误发生的原因,以及如何更正它们。


    如何下载索引错误报告

    在您的账户中进入 分析 → 报告 → 索引错误并单击 下载。

     


    报告内容 

     商品编号(SKU)和商品ID;

    销售计划;

    最后索引日期和时间;

    错误描述。 


    可能的错误及其解决方案 


    若在报告中有一些您不打算再销售的商品,请将它们移至存档。这样的商品将不会出现在报告中。

    Ozon上不提供的商品

    数据是基于对www.ozon.ru网站的用户体验大数据的分析而得出的。所有的数据均按“原样”显示提交。Internet Solutions LLC ( “网络解法”有限责任公司)致力于提供客观可靠的数据,但无法确保与计算和/或数据收集软件产品不完善相关的数据中不会存在意外错误。Internet Solutions LLC(“网络解法”有限责任公司) 不对任何数据分析承担责任,也不保证与数据使用有关的任何结果,或基于这些数据而做出的决策。


    数据的再现、分发、复制,以及基于全部或部分使用数据而获得的任何结果的发布,都必须注明出处 – www.ozon.ru Internet Solutions LLC ( “网络解法”有限责任公司)。


    除了畅销商品外,在买家根本找不到所需商品或对所搜索到的商品不感兴趣的情况下,Ozon还会针对这些搜索查询进行分析。我们已将此类的查询汇总到一个单独的文件中,并将它们划分为三大组:

    Not found: 无与搜索查询相关的商品。

    Only similar: 无匹配结果,但有相似的商品。

    Did not fit: 买家对此类搜索查询的结果不感兴趣。


    在 Share of unsuccessful requests 一列显示了买家在搜索某种商品后未点击进入商品信息页并未将任何商品添加到购物车的相关查询所占的比例。

    请注意,我们发布的数据未经编辑,由此一些搜索查询可能会关系到禁止在Ozon上销售 的商品。不过这些列出的查询清单将有助于您明确细分类别并提高自己的销售额。在上架搜索查询所涉的商品之前,请查阅商品要求并上传所需的[文件]。 我们会在测试模式下发布与Ozon用户无法找到的商品相关的数据。如果该数据分析对您有用,或者您知道如何加以改进,请与我们分享经验,以便我们上线新的功能来完善您的Ozon使用体验。


    Ozon不会在项目框架范围内为Ozon或电商平台合作伙伴提供机密数据。如果您认为所发布的数据泄露了机密信息,请通过反馈表向我们发送信息。

    买家画像

    仅适用于Premium卖家。


    “买家画像"工具可以让您:

    在 我的买家 (My customer) 基本分析图 (basic segment) 中查看和分析受众的统计数据来规划您的业务战略。

    创建您自己的分析图 (Custom segments),以了解更多关于您选定的市场用户。


    如何创建目标受众分析图

    目标受众是指根据某些标准分组的客户:性别、年龄、地域、平均账单,或根据多种数据。

    您可以通过几种方式创建一个分析图。


    1.在分析图构建器中(In the segment builder)

    1)从主页面 分析 → 买家画像 (Analytics → Customer portrait) 进入分析图生成器 (Segment builder),选择过滤器和条件 (filters 和 conditions),然后点击 保存更改 (Save changes)。

    2)给该分析图起个名字,以帮助您在已保存的分析图中迅速找到它。例如,“订购的鞋子,车里雅宾斯克”。

    该分析图将出现在 已保存的分析图(Saved segments)下。

    您可以改变分析图中的过滤选项。要做到这一点,在客户资料主页上,进入已保存的。 选择您想要的,设置过滤器和条件并点击保存更改。

     

    如何以及在哪里存储分析图

    已保存的分析图(Saved segments)部分存储了您创建的所有分析图的列表,包括存档。分析图每天更新:新买家被自动添加,如果他们不再符合您的过滤条件,则被删除。


    如果您在一年内没有使用某个分析图,或没有编辑它,也没有用它来推广,那么这个分析图就会被移到档案室。 该分析图在档案室又存储了一个月,之后就被删除,无法恢复。要从档案中恢复一个分析图。 您可以编辑其设置或开始推广。


    如何重命名和删除分析图

    在 已保存的分析图(Saved segments)下,点击  并选择。

    ①重命名(Rename)。输入一个新的名字,然后点击保存。

    ②删除(Delete)。该段将从列表中消失,您将无法恢复它。


     

    分析图过滤器

    您可以通过使用一组过滤器来描述感兴趣的分析图。


    用户行为 (User behavior)

    您可以选择。

    对商品做了不同操作的人–购买、查看、添加到购物车或收藏。

    在他们开展这一行动的时间。

    他们与之互动的商品数量和类别。


    在行为 (Behavior) 过滤器中,您可以将您的买家,或网站的所有买家在分析图中集合统计。

    对于包括市场上所有买家的分析图,目前还无法使用基于行动数量和行动期间的过滤器。

     

    地理位置 (Geography)

    您可以选择分析图里订购商品的国家、地区和城市数据。

     

    年龄、性别和平均账单 (Age, gender, and average check)

    您可以选择用户的年龄范围,他们订单的平均账单和性别。如果您对这些条款不感兴趣。 您可以选择 非重要 (Doesn’t matter)。

     

    如何设置过滤器

    在分析图生成器中,您不仅可以添加过滤器,还可以在它们之间建立关联–通过创建条件。 要做到这一点,请点击 +条件 (+ Term),选择您感兴趣的。和,或,但不是(AND, OR, BUT NOT)。


    例子: 您需要看到关于将您的电子产品类别的物品加入购物车但没有买下的人的统计数据。要做到这一点,请根据 “已将我的 “电子产品 “类别的商品添加到购物车超过1次 “的行为设置一个过滤器。 然后添加 “但不是 “条件,并指定过滤器 “从"电子产品 “类别购买我的商品超过1次”。

    您不仅可以在过滤器之间,而且在过滤器组之间设置条件。要做到这一点,请按 +分析图子图 (+ Subsegment)。 选择条件 和,或,但不是(AND, OR, BUT NOT),并为两个分析图选择一组过滤器。


    统计 

    如何查看客户的统计数据

    在 My customer (我的买家)基础分析图中,收集了过去一年中至少向您订购过一次的人的统计数据。要查看这一信息,请打开 分析 → 买家画像 (Analytics → Customer portrait),进入 已保存的分析图(Saved segments),选择 我的买家 (My customer)。

     

    您能在分析图中看到什么样的统计资料

    分析图覆盖率、买家性别和年龄是大概值。如果您通过分析图投放广告,浏览量可能不等于覆盖率。

    每个分析图将向您展示:

    受众的范围 —这是一个大概的指标。如果您通过分析图投放广告,浏览量可能不等于覆盖率。它也不等同于活跃用户的数量。


    买家的性别和年龄的大概统计 — 这是由资料中的数据和行为特征决定的。如果您正在创建成人用品相关的的分析图,而我们的统计数据显示其中有未成年人,不要担心,只有那些能够证明自己年龄的人,才能购买 “成人用品 “类别的产品。



    您的商品是从哪些国家、地区和城市订购的 —统计时考虑到订单来自哪个城市。点击图表中 感兴趣 一栏,可以看到相关的详细信息—来自全国哪些集群或集群中的哪些城市最经常下订单。


    该群体通常消费多少金额—这是由选定的用户在过去一年中在网站上的订单量决定的。如果您按浏览量、添加到收藏夹或购物车来收集这部分信息,对于一些客户,如果他们当年没有进行任何购买,我们就无法收集到平均数据的信息。将在统计中反映出我们拥有数据的买家的数额。



    哪些类别受到所选买家的欢迎—按照订单的类别来确定这一指标。如果一个用户购买了不同类别的商品,我们将把它计入所有类别。可以查看不同级别的类别。点击图表中 感兴趣 一栏,可以看到相关的详细信息

    我们每天都会更新数据,使其保持最新状态。


    如何利用分析图对我的买家进行比较

    为了做出发展和推广您的商店的决定,您可以将您的购物者与整个网站的受众进行比较,或者将您的一部分受众与整个网站进行比较。如何将 您创建的分析图 与 我的买家 (My customer)进行比较:

    1.在买家画像(Customer portrait)主页上,在 已保存的分析图 (Saved segments) 打开您感兴趣的分析图并点击与我的买家进行比较(Compare with “My customer”)选项。

    2.在买家画像 (Customer portrait)页面上进入 已保存的分析图 (Saved segments)下,为您感兴趣的分析图组合筛选条件,然后点击 与我的买家进行比较 (Compare with “My customer”)选项。您可以添加和删除筛选条件 — 您的分析图数据将被更新。


    您的分析图统计数据将显示在页面左侧,我的买家(My Customer)分析图统计数据将显示在右侧。


    **这如何能帮助到您:**假设您想扩大您的商店范围,以吸引年轻的买家。您可以从整个平台上收集24岁以下的购物者并形成分析图,并比较他们最常订购的类别,以及您的现有客户订购的类别。潜在买家明显感兴趣的类别是值得补充的。

    财务会计
    货币多样性

    从2022年9月1日起,外国卖家的定价原则正在发生变化:现阶段,在上传商品时,有必要以合同规定的货币标明商品的价格。 价格将自动转换为卢布,因此,这对俄罗斯买家不会有任何变化。

    更改不适用于来自白俄罗斯、哈萨克斯坦、吉尔吉斯斯坦、乌兹别克斯坦、塔吉克斯坦、亚美尼亚,阿塞拜疆和摩尔多瓦的卖家。


    货币选择

    货币结算是在个人账户的注册阶段时选择的。 之后,您将无法更改货币。 所选货币固定在与Ozon的合同中,并在 设置→银行详细信息和合同→合同 部分的个人信息中心中.


    可用货币列表取决于您所在的国家/地区:

    中国 — USD/CNY;

    土耳其 — USD/RUB; 

    欧洲 — EUR / RUB; 

    白俄罗斯 – BYN/RUB; 

    哈萨克斯坦 – KZT/RUB; 

    吉尔吉斯斯坦 – KGS;

    亚美尼亚 – RUB; 

    其他 — USD/RUB。


    要以其他货币接收付款,请创建一个新的个人信息中心并为其选择所需的货币。

    只有在注册、接受要约、激活个人中心后才可以上传商品。 上传商品后,我们将商品价格从您的合同货币转换为卢布。 商品的卢布价格取决于您的货币对卢布的汇率。 例如,如果商品的成本为10美元,那么在1美元=59.9608RUB的汇率下,考虑到四舍五入,其价格将为600卢布。 在1美元=60.2472RUB的汇率下,该产品将花费602卢布。


    上传商品时,在 个人中心 中请用合同货币指定商品的价格。

    在上传商品时 用模板 在模板中以合同的货币指定商品价格。


    上传商品时 通过Seller API 指定合同的货币代码以及合同货币的商品价格。除卢布以外的合约货币必须从9月1日起在 “currency_code” 字段中指定。


    以下Seller API方式必须填写 “currency_code” 字段:

    POST/v2/product/import, 

    POST/v1/product/import/prices, 

    POST/v1/product/import-by-sku。


    您可以通过以下Seller API方式获取currency_code:

    POST/v3/posting/fbs/get, 

    POST/v3/posting/fbs/list, 

    POST/v3/posting/fbs/unfulfilled/list,  

    POST/v3/posting/fbs/ship, 

    POST/v4/posting/fbs/ship, 

    POST/v4/product/info/prices, 

    POST/v2/product/info, 

    POST/v2/product/info/list。

    如果您的合同货币为RUB(俄罗斯卢布),则无需填写 “currency_code” 字段。如果该字段留空,价格将自动设置为 RUB(俄罗斯卢布)。


    货币代码 

    RUB — 俄罗斯卢布, 

    EUR — 欧元,

    USD — 美元,

    CNY — 元。 


    参与促销的产品价格

    从 2022 年 9 月 1 日起,所有促销金额必须按照您合同中指定的货币显示。

    当前促销

    将价格转换为合同货币时,您的促销活动将被删除,因此您需要重新创建它们。您可以在 我的促销 部分、个人中心中创建促销。

    来自 Ozon 的促销活动可在您的中心中的 促销 → 促销活动 → 来自 Ozon 的促销活动。促销期间的价格必须以您的合同中指定的货币显示。

    卖家结算货币

    以前,销售金额是按照资金转入卖家账户时的汇率换算的。 自 2022 年 8 月 1 日起,换算将按照下单时的汇率进行兑换。 这些变化让大家在下单后不再依赖卢布汇率的波动,并简化了在平台上预测收益的过程。 结算货币的选择在卖家注册阶段发生。注册后,在一个个人中心中无法改变结算货币。

    请在上传商品时指定您协议中确定的结算货币。


    所选的币种是在与 Ozon 的协议中确定的,并且在卖家个人中心的付款信息和协议 部分中 (设置 – 付款信息和协议 - 协议)说明的。

    可供选择的货币列表取决于您所在的国家:

    • 中国: CNY/USD;
    • 白俄罗斯: BYN/RUB;
    • 哈萨克斯坦: KZT/RUB;
    • 吉尔吉斯斯坦: KGS;
    • 亚美尼亚: RUB;
    • 土耳其: USD/RUB;
    • 欧洲 — EUR / RUB;
    • 其他: USD/RUB.


    如果您想要以其他币种接收付款,您必须创建一个新的个人中心。然后,您应该选择最适合您的币种。

    在创建新的个人中心时,您可以关闭之前的个人中心,或者继续使用它 (如果您想以不同的币种接受付款)。 在这种情况下,您需要将已存在的商品卡复制到新的个人中心。


    支付以什么兑换率进行的

    平台上的所有付款均以 Ozon 兑换率进行 。Ozon 兑换率基于俄罗斯联邦中央银行设定的汇率。 我们将按买家创建订单之日的汇率付款。

    处于中国的卖家


    处于土耳其的卖家


    处于其他国家的卖家


    如何当切换到其他支付货币时关闭个人中心

    若您更改了支付货币并只想使用一个个人中心,您需要关闭前一个账户。为此:

    1.更新所有的库存。 物流 - 仓库和配送方式 部分中的商品数量必须等于 0。

    2.确保所有已下订单的商品均已交付给买家。如果您在订单交付给买家之前删除所有的商品卡,订单将无法通过清关。

    3.将所有的商品卡复制到新的个人中心。

    4.通知客服您想要关闭之前的个人中心。为此,创建主题为 个人中心设置 – 删除个人中心(Setting up a personal account / Mobile application – Deleting an account)的申请。

    服务(委托执行)重新计费报告

    服务(委托执行)重新计费报告是包含合作伙伴执行人员所提供服务信息的结算文件。

    合作伙伴可以是Ozon作为中介吸引的人员——即负责将订单交付给买家的第三方运输公司的快递员。


    Ozon生成每月总结报告并在8号之前将其上传至财务 → 文件 → 销售报告页面。

     

    报告中的服务

    报告中显示的是国际物流服务的重新计费信息——在订单自提点或由快递员将商品交付给买家的费用。

    仅显示国际物流总价格中合作伙伴完成部分的价格。


    报告内容
    • № — 执行人员序号。
    • 执行人员 — 由Ozon吸引来完成卖家委托的法人的名称。
    • 工作和服务名称 — 合作伙伴执行人员所提供服务的名称。
    • 日期 — 服务重新计费日期。默认为报告月份的第一天。
    • 金额 (RUB) — 合作伙伴执行人员在报告期内所提供服务的价格。
    兑换率

    自 2022 年 8 月 1 日起,换算将按照下单当天的汇率进行。 这些变化让大家在下单后不再依赖卢布汇率的波动,并简化了在平台上预测收益的过程。


    商品销售价格兑换率

    要了解销售当天的确切兑换率,请使用下面的表格。

    在日期列中,选择进行销售的日期。 在“货币”列中,选择您收到付款的货币。

    Cross-border 卖家是不属于独联体的所有卖家(独联体包括:俄罗斯、白俄罗斯、哈萨克斯坦、阿塞拜疆、亚美尼亚、吉尔吉斯斯坦、摩尔多瓦、塔吉克斯坦、乌兹别克斯坦)。

    相互结算对账单

    相互结算对账单是这样一种文件:在该文件中Ozon收集一个季度内与您之间所有相互结算的信息。 该文件不是必需的,但会计服务经常使用它来避免财务会计中的差异。

    只有在双方都签字的情况下,对账单才具有法律效力。


    查看对账单

    在每个季度结束时Ozon都会生成相互结算对账单。我们会在下一个月的15号之前把它发送给您。 比如1月至3月的对账单我们将在4月15日之前发送给您。

    您可以在个人中心的财务 → 文件 → 对账单部分找到所有对账单。

    我们只生成季度对账单——您将无法获取一个月、半年或一年的对账单文件。


    内容

    在相互结算对账单中仅填写了Ozon方面的相互结算信息。表格的右侧您可以自行填写。

    我们在对账单中针对每一项操作填写以下信息:

    文件签发日期;

    文件或付款单的名称;

    借——根据该文件您欠Ozon的金额;

    贷——根据该文件Ozon欠您的金额。

    在对账单的开头和结尾处有初始余额和期末余额两行。 余额是借和贷之间的差额,也就是债务余额。


    初始余额=上一期的期末余额。 期末余额=初始余额+本季度内所有的财务操作。

    对账单中初始余额和期末余额的位置可能改变。如果余额位于借栏中,那说明您的收入超过您的支出;如果位于贷栏中则相反。


    进行结算核对

    请检查相互结算对账单、结算单的借款和贷款并与您的信息进行对比。 您的栏中和Ozon栏中的操作应相符并正好相反:Ozon的借款应与您的贷款相等,反之亦然。


    请在收到对账单后的15个工作日内进行对账。对账之后:

    如果您对对账单中的金额和文件没有问题或异议,请接收对账单。 如果您对金额有问题或异议,请拒绝接收对账单。系统将自动向客服创建请求。 请在请求中写出您的异议,并附上从您在Ozon开始工作起到最近季度结束日期为止的对账单,以便我们可以进行研究。

    如果您在15个工作日之内没有对对账单进行回复,那么Ozon将自动接收对账单。


    余额不相符

    在下列情况下余额可能不相符:

    Ozon没有为您提供所有结算文件。请拒绝接收对账单并要求我们提供缺少的文件。

    您没有将所有结算文件纳入计算。请找到所需文件并将其纳入您的对账单中。如果您找不到文件,请拒绝接受对账单并写信给客服。

    对账单中纳入计算的是不同时期的文件。如果您同意我们的核算,请修改文件;如果不同意,请写信给客服。

    您同时为多个合同或多个个人中心创建了对账单。请为每个合同和个人中心创建单独的对账单。


    如果错误是因我们造成的,那么我们将起草分歧证明文件。我们将在证明文件中指出哪些文件没有显示或显示错误,并在下一个对账单生成时将其纳入计算。

    相互结算
    支付方式

    从3月15日起,我们将停止通过银行转账方式向中国和香港的卖家进行付款,并完全采用支付系统进行操作。


    LianLian Pay

    为开通LianLian Pay,请在个人账户设置中填写所有必填项并阅读报价.

    如果卖家在2023年3月7日至4月15日开通LianLian Pay支付系统,则可以享受60天免费提款优惠。 优惠条件详情

    LianLian Pay 只适用于中国大陆和香港选择人民币(CNY)或美元(USD)作为支付货币的卖家。如果您的货币为卢布 (RUB),您可以对其进行更改。为此请写信与客服取得联系: 财务 → 更改详细信息。


    若需要使用此方法,请转到个人中心设置中的设置→银行详细信息和合同→合同部分,然后单击 前往连接支付。

    请注册 LianLian Pay 企业帐户或登录到现有账户。请在 LianLian Pay 中指出必要数据,将您的帐户链接到 Ozon 个人中心。在您开通LianLian Pay钱包时,我们将为您分配一名个人管理员。

    只有具有“管理员”角色的用户才能开通 LianLian Pay.


    填写数据后,我们可能需要15分钟才能更新您个人中心中的付款方式。 在此期间,请勿再次点击 前往连接支付。


    LianLian Pay基本费率

    费率可能会由于LianLian Pay的个性化条件而不同。请与您的管理员联系以确认详情。


    LianLian Pay联系信息
    电话: 4000910999
    工作时间: 星期一至星期五9:00-22:00, 星期六至星期日9:00-18:00


    如何更改LianLian Pay钱包

    如果您想将另一个LianLian Pay 钱包绑定至Ozon个人中心,请在LianLian Pay 账户设置中将当前钱包解绑。此后请写信与客服取得联系: 财务 → 更改详细信息。


    计算如何进行

    每笔订单的交易信息都显示在财务 → 应计 板块:

    1.当个人中心里的订单状态转为“已送达”时,款项将发送到您的账户,同时将扣除Ozon 服务佣金。 您可以在订单板块找到订单状态信息。

    2.在买家退货的情况下,商品金额将从您的账户中扣除,同时我们会将佣金退还给您。您需要向买家支付商品配送金额以及商品退还至仓库所需的运费。


    您可以在 财务 → 付款 板块 找到所有付款(账户)列表。 那里有 Ozon 已为您加算的和即将为您加算的所有款项信息。

    我们将每月两次向您的账户转款。

    第一次付款包括16号之前的交易款项。Ozon 将在25号之前转款。

    第二次付款包括从16号到本月最后一天的交易款项。Ozon 将在下个月的16号之前转款。


    付款状态可能为以下几种:

    “正在生成” — 付款账单已准备就绪,但银行还没有确认账单或拒绝了账单。如果付款期限已过,而状态还没有改变,请与客服取得联系。

    “等待付款” — 我们已将账单加入付款时间表中并将在计划日期转款。

     “已付款” — 我们已经转款。如果款项长时间不到账,请与您的银行取得联系。 在个人账户中指定的日期 财政 → 付款, 是大概的。 付款日期由合同建议书规定。


    汇款最低金额 

    指定日期的最低付款金额取决于期间内的销售量和您合同中的货币种类:

    1000美元(USD),

    6500人民币(CNY),

    60000卢布(RUB)。

    如果在当前付款期间商品销售金额没有达到要求的数值,那么付款将在金额达到所需指标的最近付款日期进行。


    如何手动检查上个月的付款金额

    查看已销售商品金额(包括退货和 Ozon 佣金在内)。您需要:

    1.在个人中心进入财务 → 文件板块 并在财务报告板块中选择销售报告。然后下载上个月的寄卖商品销售报告。 所需金额将显示在付款总额一栏中。


    2.您将看到 Ozon 所提供服务的价格,如商品在仓库中的存储,向买家送货,或者 Ozon 上的广告。您需要 在财务报告板块中选择附加服务通用传输文件。 

    针对2021年9月1日之后的时间段请下载月份完工单。服务价格显示在付款总额栏,商品(工作,服务)含税价格,版权含税价格——总额一列中。 针对2021年9月1日之前的时间段请下载月初完工单和月末完工单。在两个完工单中分别找到付款总额栏,商品(工作,服务)含税价格,版权含税价格——总额列。将两个数值加在一起,即为服务价格总额。


    3.您将看到包括退货及 Ozon 佣金在内的付款金额。您需要从包括退货在内的已销售商品金额中去掉 Ozon 为您提供的服务金额。

    如果您上一个月的 Ozon 服务费用比商品销售金额多,那么得出的金额可能会对于实际付款金额。为验证这一点,请使用计算该月付款金额的方法来算一下前几个月的付款金额。


    4.想要得知 Ozon 应向您支付的月末金额,请从所得付款金额中减掉已经转给您的月初金额。

    您可以使用付款计算XLSX模板来手动计算金额。


    结账文件

    每月5号之前 Ozon 生成下列文件:

    商品销售报告。 卖家完工单(发文)。在完工单中将显示运费以及 Ozon 附加服务。


    您将在5号之前收到文件,文件中包含上个月的交易。您可以在个人中心的文件板块查看。


    下载文件示例:

    销售报告(XLSX) 

    卖家完工单(发文)(PDF) 


    个人中心里的文件

    您可以在财务 → 文件板块找到:

    附加服务的通用传输文件;

    销售报告;

    销售报告详解;

    在报告期由Ozon公司完成的服务报告;

    对账单;

    分析报告;

    赔偿金和其它应计项目;

    给FBS的差异报告。


    1. 附加服务通用传输文件 销售报告通用传输文件-1。它显示的是销售佣金金额。

    卖家完工单(发出文件)。它显示的是用于支付Ozon服务的金额,比如商品交付、广告以及在Ozon 仓库中的商品存储。在文件生成时,销售佣金不被考虑在内。


    2. 销售报告

    服务重新计费报告。它包含收单业务支付服务信息和合作伙伴执行人员完成的部分尾程物流信息。

    转账报告。它显示的是以下金额:

    realFBS 方案下的物流赔偿金; 

    因订单中商品不足而进行的扣费 — 针对 FBS和realFBS;

    向买家退还的物流费用;

    向买家提供的部分赔偿金。如果在报告期内没有进行过任何一项操作,那么将不会生成报告。

    在对账单出现在您个人中心的15个工作日内如果您没有拒收,那么将视为您已接受该对账单。在此之后将无法再提出争议。


    3. 分析报告

    相互结算报告。它显示的是月内与Ozon的所有相互结算——付款、收入、支出和赔偿金。 

    服务金额和销售支出报告。它包含上个月已销售商品的信息——已交付商品、已退还商品、已取消商品以及无人认领商品。

    支出中包括:

    销售佣金;

    物流支出;

    退货、取消以及订单无人认领时的支出。 


    4. 赔偿金和其它应计费用

    赔偿金报告。它显示的是上个月的商品赔偿金信息:

    残次品冲销;

    未交付冲销;

    在交付过程中销毁商品的冲销;

    索赔费用。


    5. 对账单

    我们推出了测试版的账单自动生成功能。在几个月之内它将出现在所有卖家的个人中心。第一笔对账单的覆盖范围为合作之初至上一季度尾期。

    每个季度结束时,在下个月的15号之前我们将生成前3个月的相互结算对账单。比如,1月-3月的对账单将在4月15日之前生成。

    您可以在个人中心的财务 → 文件 → 对账单板块下载对账单。


    在对账单发布后的15个工作日内您需要进行下列两种操作之一:

    如果没有问题或金额方面的分歧,请接收对账单。在个人中心点击接收。

    如果有问题或金额方面的分歧,请拒收对账单。在个人中心点击拒收。在这种情况下系统将自动向客服发送请求。

    在对账单出现在您个人中心的15个工作日内如果您没有拒收,那么将视为您已接受该对账单。在此之后将无法再提出争议。


    如果付款信息已更改

    如果您的付款详细信息已更改,或者您想切换到其他收款方式,请在您的个人中心中联系支持服务或写信至 marketplace.crossborder@ozon.ru。 请在您的申请中附上完整的 Excel 表格。 在个人中心中创建支持服务的申请时,选择财务主题,更改详细信息子主题。


    Excel 表格:

    中国

    土耳其

    欧洲

    其他


    付款信息中的收款方名称必须与您在Ozon平台上注册的公司法定名称一致。否则系统会拒绝接受此类文件。当信息有误时,系统会将款项退还。


    给银行的信息应以英语或俄语提供。如果银行详细信息的货币种类为RUB,那么所有字段都应以西里尔文填写。如果银行详细信息的货币种类不是RUB,那么所有字段都应以拉丁文填写。

    订单销售报告

    订单销售报告是指注明商品对应订单详情的销售报告。 您可以通过个人中心的财务 → 文件栏目下载该报告。


    报告组成

     “参考资料”部分(Справочно) 

    该部分包含有关报告期内交付给买家的商品的信息。

    商家价格(包括商家折扣)(Цена продавца (с учётом скидки продавца)) 指的是计算商家所有打折和促销活动在内的商品价格。

    销售佣金(Комиссия за продажу) 指的是不同商品类别的销售佣金率。

    如果您的商品是以促销价出售的,商家价格(包括商家折扣)(Цена продавца (с учётом скидки продавца)) 一列中则会显示促销价格。


    “已售商品”部分(Реализовано) 

    该部分包含有关报告期内交付给买家的商品的信息:

    ·售价(Цена реализации) 指的是买家购买商品的价格。它可以计算Ozon折扣、分期付款加价或买家积分在内。

    ·数量(Количество) 指的是以该价格出售的商品数量。

    ·售出金额(Реализовано на сумму) 指的是已售商品的金额合计(按商品数量)。按销售价格计算。

    ·Ozon补付额(Доплата за счёт Ozon) 指的是Ozon为在网站上推广商品而制定的折扣。

    ·计入折扣和加价的总佣金卢布数(Итого комиссия с учётом скидок и наценки, руб.) 指的是以卢布为单位的佣金总额,考虑到商品数量并计入所有的折扣和加价。

    ·应计总额(Итого к начислению) 指的是在扣除销售佣金、应用折扣和加价之后,针对已售商品应计的金额。

    佣金率在买家创建订单时就已固定。例如,如果某类商品在下单时佣金率为5%,而在商品交付签收时变为10%,则该商品的佣金率仍为5%。


    “买家退货”部分(Возвращено клиентом) 

    该部分介绍是的买家退货详情。例如,它可能包含关于商品尺寸或颜色不合适的信息。

    ·售价(Цена реализации) 指的是买家购买商品的价格。它可以计算Ozon折扣、分期付款加价或买家积分在内。

    · 数量(Количество) 指的是退回的商品数量。

    ·退货金额(Возвращено на сумму) 指的是已退回商品的金额合计(按退货商品数量)。按销售价格计算。

    ·Ozon补付额(Доплата за счёт Ozon) 指的是Ozon为在网站上推广商品而制定的折扣。

    ·计入折扣和加价的总佣金卢布数(Итого комиссия с учётом скидок и наценки, руб.) 指的是以卢布为单位的佣金总额,考虑到商品数量并计入所有的折扣和加价。

    ·退还总额(Итого возвращено) 指的是在扣除销售佣金、应用折扣和加价之前,针对已退回商品应计的金额。

    如果买家退回商品,Ozon将退还100%的销售佣金并扣除Ozon补付额。


    “包裹详情”部分(Отправление)  

    ·编号(Номер) ——涉及某项商品的订单编号。

    ·日期(Дата) ——涉及某项商品的下单日期。


     “针对法人实体的销售”部分(Продажа юридическому лицу) 

    ·发票号码(Номер счёт-фактуры) ——涉及某项商品的发票号码。

    ·日期(Дата) ——涉及某项商品的开票日期。


     “应计总额”部分(Всего к начислению) 

    显示的是您最终获得的总额,按以下公式计算:

    应计总额 = 应计总额卢布数(“已售商品”一列)- 退还总额卢布数(“买家退货”一列)

    销售报告

    Ozon生成当月商品销售报告,并在不迟于下个月5日将其发送给您。您可以在个人中心的财务 → 文件 → 销售报告 一栏中下载 销售报告。


    报告内容

    1、至2023年6月30日


     “参考资料”(«Справочно»)部分

    包含有关报告期内交付给买家的商品的信息。

    ·卖家价格(包括卖家折扣)(Цена продавца (с учётом скидки продавца)) 指的是包括所有卖家折扣和促销活动在内的商品价格。

    ·销售佣金(Комиссия за продажу) 指的是不同商品类别的销售佣金率。

    如果您的商品是以促销价出售的,卖家价格(包括卖家折扣)(Цена продавца (с учётом скидки продавца)) 一列中则会显示促销价格 。


    “已售商品”(«Реализовано»)部分

    包含有关报告期内交付给买家的商品的信息。

    ·售价(Цена реализации) 指的是买方购买商品的价格。它可以包括Ozon折扣、分期付款加价或买家积分。

    ·数量(Количество) 指的是以该价格出售的商品数量。

    ·售出金额(Реализовано на сумму) 指的是已售商品的金额合计(按商品数量)。计算以售价为准。

    ·Ozon补付额 (Доплата за счёт Ozon) 指的是Ozon为在网站上推广商品而制定的折扣。

    ·总佣金,包括折扣和加价(卢布)(Итого комиссия с учётом скидок и наценки, руб.) 指的是以卢布为单位的佣金总额,考虑到商品数量并计入所有的折扣和加价。

    ·应计总额(Итого к начислению) 指的是在扣除销售佣金、应用折扣和加价之后,针对已售商品应计的金额。

    佣金率在买方创建订单时就已固定。例如,如果某类商品在下单时佣金率为5%,而在商品交付签收时变为10%,则该商品的佣金率仍为5%。


    “买家退货”(«Возвращено клиентом»)部分

    包含有关买家退回商品的信息(例如,商品尺寸或颜色不合适)。

    ·售价(Цена реализации) 指的是买方购买商品的价格。它可以包括Ozon折扣、分期付款加价或买家积分。

    ·数量(Количество) 指的是退回的商品数量。

    ·退货金额(Возвращено на сумму) 指的是已退回商品的金额合计(按退货商品数量)。计算以售价为准。

    ·Ozon补付额(Доплата за счёт Ozon) 指的是Ozon为在网站上推广商品而制定的折扣。

    ·总佣金,包括折扣和加价(卢布)(Итого комиссия с учётом скидок и наценки, руб.) 指的是以卢布为单位的佣金总额,考虑到商品数量并计入所有的折扣和加价。

    ·退还总额(Итого возвращено) 指的是在扣除销售佣金、应用折扣和加价之前,针对已退回商品应计的金额。

    如果买家退回商品,Ozon将退还100%的销售佣金并扣除Ozon补付额。


    “应计总额”(«Всего к начислению»)部分

    卖方在扣除配货、处理、运输渠道和最后一英里等费用之前从已售商品中获得的金额,按以下公式计算:

    应计总额(Всего к начислению) = 售出金额(Реализовано на сумму)(“已售商品”部分)– 总佣金,包括折扣和加价(Итого комиссия с учётом скидок и наценки)(“已售商品”部分) + Ozon补付额(Доплата за счёт Ozon)(“已售商品”部分) – 退货金额(Возвращено на сумму)(“买家退货”部分) + 总佣金,包括折扣和加价(Итого комиссия с учётом скидок и наценки)(“买家退货”部分)– Ozon补付额(Доплата за счёт Ozon)(“买家退货”部分)


    2、从2023年7月1日起


    “已售商品”(«Реализовано»)部分

    包含有关报告期间交付给客户的商品信息。

    ·销售金额(Реализовано на сумму) —虑到区域系数的所有销售商品成本。按销售价格计算。

    ·由Ozon负责的附加费(Доплата за счёт Ozon) —Ozon会提供折扣以在平台推广商品。

    ·数量(Количество) —按销售价格出售的商品数量。

    ·销售价格(Цена реализации) —买家购买商品的价格。可能包括Ozon折扣、分期付款加价或买家积分。

    ·按类目的销售佣金(参考)(Комиссия за продажу по категории (справочно)) —该类目商品的佣金率。

    ·包含卖家折扣的卖家价格(参考)(Цена продавца с учётом скидки продавца (справочно)) —计算卖方所有折扣和促销活动的商品价格。

    ·含折扣和加价的总佣金(Итого комиссия с учётом скидок и наценки) —计算商品数量、提供的折扣和既定加价的佣金金额。

    ·Ozon酬金(Вознаграждение Ozon) —Ozon从商品销售中获得的金额。计算方式为“含折扣和加价的总佣金”和“由Ozon负责附加费”之间的差额。

    ·应计总额(Итого к начислению) —扣除销售佣金、应用折扣和既定加价后,卖方因所售商品应计的金额。

    佣金率在创建订单时固定。例如,如果某个商品类目在订购时的佣金率为5%,而在配送时变为10%,则该商品的佣金将为5%。


    “买家退货”(«Возвращено клиентом»)部分

    包含有关上个月买家退回商品的信息。例如,如果商品尺寸或颜色不合适。

    ·退回金额(Возвращено на сумму) —计算区域系数的所有退货成本。按销售价格计算。

    ·由Ozon负责的附加费(Доплата за счёт Ozon) —我们之前赔偿过的Ozon折扣金额。

    ·数量(Количество) — 退回商品的数量。 销售价格(Цена реализации) —买家购买商品的价格。可能包括Ozon折扣、分期付款加价或买家积分。

    ·含折扣和加价的总佣金(Итого комиссия с учётом скидок и наценки) —计算商品数量、提供的折扣和既定加价此前已支付的佣金金额。

    ·退回总额(Итого возвращено) —在扣除销售佣金、折扣和既定加价之前向卖家收取的退货金额。


    如果买家退货,Ozon将退还您100%的销售佣金,并从Ozon中扣除附加费。

    若买家取消订单或拒绝兑换,则不会产生货件的应付和应计费用。销售报告中不考虑取消和不兑换的情况。


    “应计总额”(«Всего к начислению»)部分

    卖方在扣除配货、处理、运输渠道和最后一英里等费用之前从已售商品中获得的金额,按以下公式计算:

    应计总额(Всего к начислению) = 售出金额(Реализовано на сумму)(“已售商品”部分)– 总佣金,包括折扣和加价(Итого комиссия с учётом скидок и наценки)(“已售商品”部分) + Ozon补付额(Доплата за счёт Ozon)(“已售商品”部分) – 退货金额(Возвращено на сумму)(“买家退货”部分) + 总佣金,包括折扣和加价(Итого комиссия с учётом скидок и наценки)(“买家退货”部分)– Ozon补付额(Доплата за счёт Ozon)(“买家退货”部分)


    打折销售

    如果Ozon将自己的活动折扣应用于您的商品,那么Ozon会将商品的销售佣金减少到0.12卢布,并且还向您支付补付额,以便应用Ozon折扣之后的应计总额等于考虑到标准佣金的应计总额。


    例如,我们分析一下以Ozon折扣销售商品时应计总额的计算示例。

    已知:

    售价799.5卢布; 卖家价格1066卢布; Ozon折扣266.50卢布; 该类别产品的销售佣金率3%。

    在不考虑折扣的情况下,应计总额为1,034.02卢布。考虑折扣来计算时,应计总额同样为1,034.02卢布:售价(799.5卢布)–佣金金额(0.12卢布)+ Ozon补付额(234.64卢布)。

    OZON的佣金和费率
    向买家配送的成本

    从您的仓库销售并通过第三方服务配送(realFBS)

     


    RealFBS 是一种销售计划,我们在其中仅充当交易平台。 这意味着您:

    ·将货物存放在您自己的仓库中;

    ·自己跟踪订单并安排它们;

    ·您自己或通过 Ozon Rocket 以外的任何承运人向买家运送包裹。

    我们与一些承运人进行了自动化工作,并将它们实施到我们的平台中。在个人中心中,此物流服务称为 “Ozon 合作伙伴物流”,该服务付款通过我们的系统进行。 我们不为此收取佣金,只需将所需金额从卖家账户转入服务账户。


    Ozon合作伙伴物流的费率

    Ozon 对每个送达的货物向卖家收取 15 卢布的佣金。

    送货价格计算为送货的固定价格加上每 100 克的额外付款。

    Ozon合作伙伴物流的费率

    Ozon 对每个送达的货物向卖家收取15卢布的佣金(包括增值税在内)。

    送货价格计算为送货的固定价格加上每 100 克的额外付款。 前 100 克不包括在送货价格中,也根据下表添加到总成本中。


    汇率的货币为美元,将根据协议条款以该货币扣除并用于支付费用。 转换为卢布的汇率是俄罗斯中央银行在客户下订单并付款当天的汇率。



    GBS Super Express / GBS Standart / GBS Economy

    GBS Super Express、GBS Standart

    自 2023 年 5 月 1 日起,运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过或等于 60 厘米,运费按实际重量计算;

    · 超过 60 厘米,承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 6000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 6 000 000)来做比较,并根据结果值中的最高值计费。


    运费计算公式的更改记录

    2023 年 4 月 30 日之前,承运商收到的所有货物都经过称重和测量。承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 5000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 5 000 000)来做比较,并根据结果值中的最高值计费。重量测量以100克的增量进行,向上舍入而不是向下舍入。


    GBS Economy

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过或等于 100 厘米,运费按实际重量计算;

    ·超过 100 厘米,承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 6000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 6 000 000)来做比较,并根据结果值中的最高值计费。


    运费计算公式的更改记录


    从 2023 年 5 月 1 日至 2023 年 5 月 30 日,运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过或等于 60 厘米,运费按实际重量计算;

    · 超过 60 厘米,承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 6000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 6 000 000)来做比较,并根据结果值中的最高值计费。


    2023 年 4 月 30 日之前,运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过或等于 100 厘米,运费按实际重量计算;


    ·超过 100 厘米,承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 5000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 5 000 000)来做比较,并根据结果值中的最高值计费。


    重量测量以100克的增量进行,向上舍入而不是向下舍入。


    GBS HK

    自 2023 年 5 月 1 日起,运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过或等于 60 厘米,运费按实际重量计算;

    ·超过 60 厘米,承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 6000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 6 000 000)来做比较,并根据结果值中的最高值计费。


    运费计算公式的更改记录

    承运商收到的所有货物都经过称重和测量。承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 5000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 5 000 000)来做比较,并根据结果值中的最高值计费。重量测量以100克的增量进行,向上舍入而不是向下舍入。



    Hecny

    费率以货物的物理重量计算; 没有附加系数。

     


    Unitrade Super Express

    费率以货物的物理重量计算; 没有附加系数。

    2023 年 7 月 19 日起交付给买家订单的费率

    Unitrade Super Express 费率和配送时效(2023 年 7 月 19 日起)


    2023 年 7 月 18 日前交付给买家订单的费率

    Unitrade Super Express HK

    费率以货物的物理重量计算; 没有附加系数。

    Unitrade Super Express HK 费率和配送时效


    Unitrade Express / Unitrade Economy / Unitrade Super Economy

    费率以货物的物理重量计算; 没有附加系数。

    Unitrade Express 费率和配送时效

    Unitrade Economy 费率和配送时效

    Unitrade Super Economy 费率和配送时效


    Xingyuan Express / Xingyuan Land / Xingyuan Small

    Xingyuan 全国免费上门揽收,揽收规则请联系物流服务商。请联系 Xingyuan 客服了解。


    Express 航空运输

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 90 厘米,运费按实际重量计算;

    ·超过 90 厘米,运费按体积重量计算:长 × 宽 × 高(厘米)÷ 6000 或 长 × 宽 × 高(毫米)÷ 6 000 000。


    Land 陆运特价
    (Rocket RU Ground Specials)

    费率以货物的物理重量计算; 没有附加系数。

    Xingyuan Express 空运时限和费率

    Xingyuan Land 陆运时限和费率


    Small 陆路运输

    费率以货物的物理重量计算; 没有附加系数。

    Xingyuan Small 陆运时限和费率


    ETS Super Express Pickup / ETS Express Pickup / ETS Economy Pickup

    ETS 提供全国免费上门揽收服务。要求的包裹最小重量为 100 克。


    ETS Super Express Pickup

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 90 厘米,运费按实际重量计算;

    ·超过 90 厘米,运费按体积重量计算:长 × 宽 × 高(厘米)÷ 6000 或 长 × 宽 × 高(毫米)÷ 6 000 000。


    ETS Express Pickup

    2023年4月25日之前,费率以货物的物理重量计算。从4月26日起,运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 90 厘米,运费按实际重量计算;

    ·超过 90 厘米,运费按体积重量计算:长 × 宽 × 高(厘米)÷ 6000 或 长 × 宽 × 高(毫米)÷ 6 000 000。


    ETS Economy Pickup

    费率以货物的物理重量计算; 没有附加系数。

    2023 年 5 月 22 日起交付给买家订单的费率

    ETS Super Express Pickup 的费率和配送时效

    ETS Express Pickup 的费率和配送时效(2023 年 5 月 22 日起)

    ETS Economy Pickup 的费率和配送时效


    2023 年 5 月 21 日前交付给买家订单的费率

    ETS Express Pickup 的费率和配送时效(2023 年 5 月 21 日前)

    ETS Economy Pickup 的费率和配送时效


    Leader & GBS Standart / Leader & GBS Economy

    Leader & GBS Standart

    承运商收到的所有货物都经过称重和测量。承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 6000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 6 000 000)来做比较,并根据结果值中的最高值计费。重量测量以100克的增量进行,向上舍入而不是向下舍入。


    Leader & GBS Economy

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 80 厘米,运费按实际重量计算;

    ·超过 80 厘米,运费按体积重量计算:长 × 宽 × 高(厘米) ÷ 8000 或 长 × 宽 × 高(毫米)÷ 8 000 000。

    重量测量以100克的增量进行,向上舍入而不是向下舍入。

    Leader & GBS Standart 费率和配送时效

    Leader & GBS Economy 费率和配送时效


    FLYT & GBS Broker

    承运商收到的所有货物都经过称重和测量。承运商将货物的物理重量和体积重量(长度 (厘米) × 宽度 (厘米) × 高度(厘米) ÷ 5000)或(长度 (毫米) × 宽度 (毫米) × 高度(毫米) ÷ 5 000 000)来做比较,并根据结果值中的最高值计费。重量测量以100克的增量进行,向上舍入而不是向下舍入。

    FLYT & GBS Broker 的费率和配送时效


    OYX Super Air / OYX Super Truck / OYX Super Big

    广州仓库提供全国免费上门揽收,揽收规则请联系物流服务商。请联系 OYX Super客服了解。


    OYX Super Air

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 90 厘米,运费按实际重量计算;

    ·超过 90 厘米,运费按体积重量计算:长 × 宽 × 高(厘米)÷ 6000 或 长 × 宽 × 高(毫米)÷ 6 000 000。


    OYX Super Truck

    费率以货物的物理重量计算; 没有附加系数。

    重量测量以100克的增量进行,向上舍入而不是向下舍入。

    OYX Super Air 的费率和配送时效

    Super Truck 的费率和配送时效


    OYX Super Big

    费率以货物的物理重量计算; 没有附加系数。

    重量测量以1公斤的增量进行,向上舍入而不是向下舍入。

    OYX Super Big 的费率和配送时效


    CEL Express / CEL Economy

    CEL Express

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 80 厘米,运费按实际重量计算;

    ·超过 80 厘米,运费按体积重量计算:长 × 宽 × 高(厘米)÷ 6000 或 长 × 宽 × 高(毫米)÷ 6 000 000。


    CEL Economy

    费率以货物的物理重量计算; 没有附加系数。

    CEL Express 的费率和配送时效

    CEL Economy 的费率和配送时效


    Ural Express HK / Ural Standard HK

    Ural Express HK

    运费基于货件的长度、宽度和高度总和来计算。若总和(长 + 宽 + 高):

    ·不超过 80 厘米,运费按实际重量计算;

    ·超过 80 厘米,运费按体积重量计算:长 × 宽 × 高(厘米)÷ 6000 或 长 × 宽 × 高(毫米)÷ 6 000 000。


    Ural Standard HK

    费率以货物的物理重量计算; 没有附加系数。

    重量测量以100克的增量进行,向上舍入而不是向下舍入。

    Ural Express HK 的费率和配送时效

    Ural Standard HK 的费率和配送时效


    Tanais

    费率以货物的物理重量计算; 没有附加系数。

    Tanais 的费率和配送时效


    ATC Express

    费率以货物的实际重量计算; 没有附加系数。

    ATC Express 的费率和配送时效


    ATC Express HK

    费率以货物的实际重量计算; 没有附加系数。

    ATC HK Express 的费率和配送时效


    Cainiao

    费率以货物的物理重量计算; 没有附加系数。

    Cainiao 费率和配送时效


    返回物流 

    在如下的情况下卖家需要与承运商直接合作:

    当订单被买家取消时 当买家拒绝取货时 (无人认领货物) 当海关因任何原因拒绝让货物自由流通时

    所有费率都在 Ozon 与承运商之间的协议中确定。无需联系承运商了解费率。下面列出的联系方式仅用于帮助您解决无人认领货物的问题。


    取消和无人认领货物的费率和要求信息:


    返回物流付款以美元或卖家与 Ozon 物流合作伙伴商定的其他货币计算。


    承运商关于取消和无人认领货件的附加条件:

    GBS Super Express / GBS Standart / GBS Economy、GBS HK、Leader & GBS Standart / Leader & GBS Economy 和 FLYT & GBS Broker

    ·在无人认领货物的情况下,承运商会与卖家开始沟通。 在如下情况下货件将被销毁:

    如果承运商在 30 天内未收到卖家的任何回复;

    如果卖家在收到发票后的 7 天内未支付所提供服务的费用。

    ·卖家需要在承运商提供服务之前支付销毁和退货的费用。


    Unitrade Express / Unitrade Economy / Unitrade Super Economy、Unitrade Super Express / Unitrade Super Express HK

    电子产品无法退回中国。您可以:

    将电子产品运送到俄罗斯的仓库;

    销毁产品。


    ETS Super Express Pickup / ETS Express Pickup / ETS Economy Pickup

    电子产品无法退回中国。您可以: 

    将电子产品运送到俄罗斯的仓库;

    销毁产品。


    Ural Express HK / Ural Standard HK

    退回莫斯科海外仓,免费保管90天。


    Cainiao

    ·设置 Cainiao 配送方式后,加入钉钉平台的 Cainiao 聊天。

    ·如果订单在转移到 Cainiao 仓库前已被取消,请勿将订单转入仓。

    ·如果订单在快递员去 Cainiao 仓库途中时已被取消,Cainiao 将其发送回您个人中心中保存的地址。如果 Cainiao 无法将货件发送回您,他们将通过钉钉联系您。

    ·如果 Cainiao 在订单被取消后的7天内未能联系您,订单将被利用。如果订单在 Cainiao 仓库接受后被取消,该订单将被利用。在这种情况下不收取额外费用。


    如果您有关管理返回物流的问题,请联系承运商:

    GBS Super Express / GBS Standart / GBS Economy — ozon@gbs-broker.ru 

    GBS HK — ozon@gbs-broker.ru Hecny — ozon@hecny.ru 

    Unitrade Super Express — ozon@unitrade.su 

    Unitrade Super Express HK — ozon@unitrade.su 

    Unitrade Express / Unitrade Economy / Unitrade Super Economy — ozon@unitrade.su 

    Xingyuan Express / Xingyuan Land — ozon666xy@163.com 

    ETS Super Express Pickup / ETS Express Pickup / ETS Economy Pickup — ozon@ets-express.com 

    Leader & GBS Standart / Leader & GBS Economy — ozon@gbs-broker.ru 

    FLYT & GBS Broker — ozon@gbs-broker.ru 

    OYX Super Air / OYX Super Truck / OYX Super Big — Ozon369OYX@163.com 

    CEL Express / CEL Economy — huihaijian@cel.work, xuesong@cel.work 

    Ural Express HK / Ural Standard HK — ozon@uralsvip.com 

    Tanais — b2c@eu-tanais.com 

    ATC Express — atcexpress@qtavia.com 

    ATC Express HK — atcexpress@qtavia.com 

    Cainiao — 使用您的钉钉账号

    各个商品类别的销售佣金
    Cross-border 国家卖家的佣金

    指定的 Ozon 服务费用不包括 20% 的增值税。


    2022年8月1日起,Ozon 上的销售佣金将如下


    以 rFBS模式工作卖家的收入等于销售价格减去佣金。佣金从商品的最终售价中收取。


    如何在考虑Ozon折扣的情况下计算佣金

    当 Ozon 需要增加某些产品的销量时,我们会自创建加折扣。重要的是,Ozon 的折扣是以 Ozon 为代价提供的,并且不会影响卖家:折扣是通过减少销售佣金来实现的。在某些情况下,佣金低于 0.12 卢布甚至是负数,在这种情况下,我们将收取 0.12 卢布的佣金(允许的最低金额),并通过额外付款补偿差额,费用由 Ozon 承担。

    Ozon卖家的成本结构
    FBS 计划下的信息仅适用于白俄罗斯和哈萨克斯坦,而 FBO 计划下的信息仅适用于哈萨克斯坦。

    Ozon 卖家的总体成本结构为:

    ·销售商品和服务的佣金;

    ·向买家支付的运费;

    ·退货、无人认领、取消的费用;

    ·其他服务的费用。


     


    Ozon 采用Marketplace模式,每个卖家都可以将他们的商品放在网站上,收取固定百分比 - 佣金。此外,Ozon 可以安排订单、处理货物并实行配送。如果商品因任何原因令买家不满意,卖家将退货、无人认领、取消的订单处理费用。 这三类服务是卖方的基本销售和物流成本。 您还可以使用其他 Ozon 服务。 其中一些是强制性的,一些您可以根据需要连接。 例如,在FBO方案中,自动申请将货物放入Ozon仓库的服务。您还可以使用其他 Ozon 服务。 其中一些是强制性的,一些您可以根据需要连接。 例如,在FBO方案中,货物放入Ozon仓库的服务将自动连接。 所有卖家的服务量都不同,取决于销售商品的方案:FBO、FBS 或 realFBS。例如,根据最后一个方案,您只需向 Ozon 支付销售佣金,向第三方服务支付运费(我们部分补偿),并与买家单独决定退货问题。 您无需单独支付服务费用 - 我们在形成付款金额时会考虑计费期间的所有费用。他们通常按照标准时间表每月来两次。

    已归档的销售佣金

    2022年3月31日至2022年7月31日


    商品类别 佣金
    汽车产品 8%
    汽车和摩托设备 4%
    轮胎 6%
    电子产品配件 15%
    存储卡和U盘 5%
    在俄罗斯认证的维生素和营养补充剂,美容卫生保健品,
    专业口腔护理用品,运动营养食品
    8%
    隐形眼镜,康复用品 5%
    成人用品,电子烟和电子吸烟器 15%
    音频设备及影音设备配件 5%
    儿童用品 5%
    创作和爱好,学校产品,办公产品,办公设备 7%
    玩具,儿童运动 6%
    家居和花园用品 10%
    黑胶唱片 10%
    图书 15%
    电脑和笔记本配件 5%
    显示器 4%
    电脑硬件 4%
    电脑和笔记本 4%
    笔记本电脑 3%
    美容保健品 10%
    美容仪器 8%
    大型家用电器 5%
    独立式电器 4%
    小型家用电器 5%
    家具 8%
    服装、鞋类和配饰 8%
    食品 5%
    手机和平板电脑 5%
    苹果手机 3%
    建筑和维修用品 8%
    电视机 4%
    宠物用品 5%
    遛物用品,训练用品 7%
    宠物床,宠物美容 6%
    体育及休闲用品 8%
    日用杂货 6%
    剃须刀和刀片 7%
    用化学品和个人卫生品 6%
    数码产品 8%

    2021年6月15日至2022年3月14日佣金


    商品类别 佣金
    汽车产品 8%
    电子产品配件 15%
    存储卡和U盘 5%
    电脑和笔记本配件 5%
    显示器 4%
    在俄罗斯认证的维生素和营养补充剂 8%
    隐形眼镜 5%
    矫形用品 8%
    美容卫生保健品 8%
    专业口腔护理用品 8%
    运动营养食品 8%
    康复用品 5%
    成人用品 15%
    音频设备及影音设备配件 5%
    儿童用品 5%
    家居和花园用品 10%
    黑胶唱片 10%
    图书 15%
    电脑和笔记本 4%
    美容保健品 10%
    美容仪器 8%
    大型家用电器 5%
    小型家用电器 5%
    家具 8%
    服装、鞋类和配饰 5%
    食品 5%
    新鲜食品 8%
    手机和平板电脑 5%
    建筑和维修用品 8%
    电视机 4%
    宠物用品 5%
    体育及休闲用品 8%
    日用杂货 5%
    数码产品 8%

     2022年3月15日至30日的佣金


    商品类别 佣金
    汽车产品 8%
    汽车和摩托设备 8%
    轮胎 8%
    电子产品配件 15%
    存储卡和U盘 5%
    在俄罗斯认证的维生素和营养补充剂,美容卫生保健品,
    专业口腔护理用品,运动营养食品
    8%
    隐形眼镜,康复用品 5%
    成人用品,电子烟和电子吸烟器 15%
    音频设备及影音设备配件 5%
    儿童用品 5%
    创作和爱好,学校产品,办公产品,办公设备 7%
    玩具,儿童运动 6%
    家居和花园用品 10%
    黑胶唱片 10%
    图书 15%
    电脑和笔记本配件 5%
    显示器 4%
    电脑硬件 5%
    电脑和笔记本 4%
    笔记本电脑 4%
    美容保健品 10%
    美容仪器 8%
    大型家用电器 5%
    独立式电器 5%
    小型家用电器 5%
    家具 8%
    服装、鞋类和配饰 8%
    食品 5%
    手机和平板电脑 5%
    苹果手机 5%
    建筑和维修用品 8%
    电视机 4%
    宠物用品 5%
    遛物用品,训练用品 7%
    宠物床,宠物美容 6%
    体育及休闲用品 8%
    日用杂货 6%
    剃须刀和刀片 7%
    用化学品和个人卫生品 6%
    数码产品 8%

    利润与费用计算工具

    此工具是一个辅助工具。XLSX计算工具计算预估服务费用,不计入额外费用。


    远海外国家的卖家

    远海外的卖家 – 来自不属于独联体国家的卖家(独联体国家有俄罗斯、白俄罗斯、哈萨克斯坦、阿塞拜疆、亚美尼亚、吉尔吉斯斯坦、摩尔多瓦、塔吉克斯坦、乌兹别克斯坦)。


    XLSX计算工具 (2022年8月1日起)

    请下载文件并填充以下内容:

    ·商品类目;

    ·商品价格。

    佣金绝对值将在 New ABS commission 列中自动计算。


    独联体国家的卖家

    独联体国家: 俄罗斯、白俄罗斯、哈萨克斯坦、阿塞拜疆、亚美尼亚、吉尔吉斯斯坦、摩尔多瓦、塔吉克斯坦、乌兹别克斯坦。


    XLSX计算工具 (2022年4月15日起)

    请下载文件并填充以下内容:

    ·商品类目;

    ·商品主要信息;

    ·发货城市与收货城市;

    ·发货方式。

    Ozon服务费将自动计算。

    认证的合作伙伴
    认证的Ozon合作伙伴
    Ozon合作伙伴项目如何运作

    我们与提供Ozon注册和运营服务的公司合作,并在物流、广告、内容创建等其他相关领域开展工作。这些公司会按照我们的标准进行培训和认证,这能够保证卖家更方便地获得平台领域的知识。

    该计划帮助合作伙伴找到新客户并获得额外的利润。对于卖家来说,这是一种更快地在Ozon上启动销售、制定广告策略和选择最新商品的方法。

    若您想成为Ozon Global合作伙伴,请通过表格留下申请。


    认证的Ozon Global合作伙伴

    我们认证过的官方合作伙伴,是可以帮助卖家与Ozon建立联系、维护个人中心、上传商品、设置物流和其他服务(包括协助发展销售)的公司。


    选择合作伙伴并管控他们的服务质量

    Ozon努力确保让卖家对合作伙伴的质量感到满意,因此我们通过以下方式,为您精心挑选优质合作伙伴:

  • 事先对公司及其客户的投资组合进行研究,并评估与其他平台的合作经验;
  • 对Ozon工具的知识进行培训和测试;
  • Ozon考察希望成为合作伙伴的公司,以确保其可靠性;
  • Ozon通过内部统计数据和卖家调查,来监控合作伙伴的服务质量。
  • 所有合作伙伴都定期通过考察获得Ozon认证,测试内容涵盖市场运作的各个方面,以评估他们在支付流程、产品管理、物流设置和营销工具使用方面的知识。

    我们会在签署合作协议前,进行初步认证。我们要求合作伙伴公司至少有三名员工进行测试并通过。认证后,合作伙伴公司将进入为期一个月的测试期。在此期间,我们会监控合作伙伴的工作指标,并在期限结束时收集卖家的评价,以对其服务质量进行评估。

    合作伙伴的认证每三个月进行一次,以确保其对平台工作了解的时效性。通过认证后,公司将获得正式的Ozon合作伙伴证书,这能够确认公司对卖家提供支持服务的资格。

    在开始合作之前,卖家可能会要求合作方提供Ozon证书。为检查其真实性,请联系Ozon Seller客服,请选择与技术合作伙伴和ozon专家合作下的验证技术合作伙伴证书的真实性。请指定认证证书编号。


    认证的合作伙伴服务费用

    合作伙伴提供有偿服务。基本服务费用可查看合作伙伴卡片。为了解费用,请直接与合作伙伴联系。Ozon不是价格监管的中介,所有费用支出都是直接在卖家和合作伙伴之间进行的。

    我们建议卖家在个人中心中开通认证合作伙伴。开通时不会向卖家收取费用,也不构成向合作伙伴付款的理由。

    开通认证的合作伙伴能够简化卖家和合作伙伴之间的互动,并允许通过卖家调查进行服务质量监控。


    其他类型的Ozon Global合作伙伴

    除经认证的合作伙伴外,您还可查看可用的ERP合作伙伴并选择适合的物流合作伙伴。为此,请选择物流筛选器并指定所需的参数。

    加入认证合作伙伴
    如何绑定到认证合作伙伴

    只有管理员角色的用户可以绑定到认证合作伙伴。


    请在列表中选择认证合作伙伴。请首先联系您选择的合作伙伴并了解合作的条件。如果伙伴的合作条件对您合适,就在您的个人账户绑定到认证合作伙伴:

    ·请打开 设置 → 账户管理 → 有用的联系人。

    ·请在技术合作伙伴板块选择合作伙伴。您可以根据名称进行搜索。

    ·请点击开启。


     

    当合作伙伴确认绑定时,他的公司将出现在个人账户中的设置 → 账户管理 → 有用的联系人部分。


    如何解绑认证合作伙伴
    只有管理员角色的用户可以解绑认证合作伙伴。

    ·请打开 设置 → 账户管理 → 有用的联系人。

    ·在技术合作伙伴板块中点击取消。


     

    与OZON买家沟通规则
    与Ozon买家沟通规则
    不允许的行为

    以下原因将会导致卖家无法继续与买家沟通,甚至是被Ozon平台屏蔽:

  • 使用粗俗词汇或侮辱性言语,以及涉及性别、种族、国籍、职业、社会类别、年龄、个人和公民语言、官方国家标志等可能会对Ozon商业声誉产生负面影响的隐晦词语、图像、比喻和表述;
  • 提供违反俄罗斯联邦法律或第三方权利的信息;
  • 对买家的无礼态度和不道德行为;
  • 使用侮辱竞争对手及其商品的比喻或表述,利用涉及他人商品、作品、服务质量的信息;
  • 关于Ozon、商品、作品、服务、人员、组织、其他Ozon卖家品牌的负面陈述;
  • 与买家交换个人联系方式并提议使用其他通讯方式;
  • 收集、复制、存储、分发或以任何其他方式使用买家的某些个人数据;
  • 向买家提供有关商品、作品、服务的不准确信息;
  • 在商品、作品、服务的消费特性方面误导买家;
  • 在Ozon上宣传和提及第三方资源、组织和其他Ozon卖家,包括指向Ozon以外的外部资源链接、地址、电话号码等。

  • 客服沟通规范

  • 坚持商务风格的沟通方式。礼貌和尊重是商业通信和良好销售的基础。
  • 请尽量使用通顺规范的语言。若对自身的表达用语不自信,网上有许多免费的快速文本检查服务。
  • 请表露积极的情绪。可喜的理由有很多,例如买家下了订单、留下了好评或获得了折扣。但如若事情不妥,最好不要扩散负面情绪,而要设法弄清情况并提供帮助。若您的知识和经验不足,不妨建议买家联系Ozon客服。如果您认为买家发送垃圾信息或言行不雅,您可以在对话框中进行举报。
  • 请提供仅符合卖家合同条款、客户要约(包括知识库)和消费者权益保护法的信息。若合同或客户要约中规定了与法律不同的程序,则以该文件中指出的条件为准。请注意,接受买家退货的期限可能大于法律规定的期限。
  • 避免使用大写文本、过多的标点符号和表情符号。

  • 在线直播中的沟通规范

  • 请尽量使用通顺规范的语言。
  • 请仅提供符合俄罗斯联邦法律(包括广告法和消费者权益保护法在内)的最新可靠资讯。
  • 请根据使用说明(如有)提供有关商品技术特性的信息。
  • 请勿使用形容词最高级描述商品,例如“最好的”、“最方便的”、“排名No.1的商品”、“我们的价格最低”、“品种最多”等均不可取,除第三方已进行相关研究并证实描述准确无误的情况外。
  • 请勿分心或同时进行多个对话。
  • 请尽可能礼貌、妥当和友好地进行沟通。
  • 尊重买家的决定,在言语中请避免强制性语气。
  • API文件
    API使用须知

    Ozon Seller API工具有助于简化大量商品及订单的处理过程。这款工具适用于以下情况:

    ·通过API上传商品,在这种情况下,您无需手动或使用XLS模板进行上传;

    ·下载退货报告到您的会计系统上;

    ·通过1C、“我的仓库”或任何其他数据库对价格或库存进行更新。

    查看API文件了解更多可供使用的工具。


    如何使用API进行销售

    1.通过个人中心设置生成API加密锁和Client ID。 每次向Ozon Seller API发送申请时都需要使用它们。


    2.上传商品。每一申请中可上传不超过100项商品。 请务必为每件商品指出类目和特征。请查看必填特征列表和 通过API获取。


    3.审核成功的商品可供出售。


    4.用户下单以后,系统将显示处于awaiting_packaging状态的包裹。 请使用货件列表获取方式工具并将过滤器设置为status: "awaiting_packaging"。


    5.如果商品放置在多个包装中,那么请使用货件部分备货方式来摆放商品。


    6.请使用订单备货方式 来转交需要备货的货件列表:现在包裹已处于awaiting_deliver状态,可以向买家发货.


    7.确保商品已备好,可向买家发出。 当选择集成、非集成配送服务或自主配送部门时,您均需提供包裹相关信息。 比如,收件人的姓名及其联系方式——请使用下列方式来获取:

    POST /v3/posting/fbs/list 

    POST /v3/posting/fbs/get 

    POST /v3/posting/fbs/unfulfilled/list


    若您选择集成运输服务,包裹状态则会在个人中心自动更新。若您选择其他运输公司或自行运输,您需要对每个订单所涉及的包裹状态手动进行相应修改:需要完成的步骤:

    POST /v2/fbs/posting/delivering——状态变为运输中。 

    POST /v2/fbs/posting/last-mile——状态变为快递员派件中。

    POST /v2/fbs/posting/delivered——状态变为已签收。

    如果您想添加第三方物流服务的追踪号码,请使用POST /v2/fbs/posting/tracking-number/set方式。


    如何更新商品、库存及价格

    要使您系统中和Ozon平台上的品种信息保持一致,宜使用商品与价格管理工具组。 您可以下架商品、修改其描述和规格以及设定新的价格。请牢记,每项变动均需通过审核,因此商品的更新信息要经过数日后才会发布至个人中心和Ozon平台。


    要同时对多个仓库的库存进行更新时,宜使用以下工具:

    POST /v1/warehouse/list——显示仓库列表。

    POST /v2/products/stocks——更新商品库存。 


    Seller API还可以提供什么

    您可以使用客服对话框工具组,以在便于您使用的系统中与买家畅通无阻地交流。

    您可以使用报告工具组,以查看交易报告和商品报告。

    通过API上传商品

    以实现自动化商品管理,可使用Seller API方式

    ·添加、更新和获取商品信息;

    ·查看和更新价格;

    ·获取库存信息。


    1、添加商品

    通过POST /v2/product/import请求可以提交商品信息。一次请求内最多可以提交1000种商品的信息。 新商品的审核通常最多需要三天。如果请求符合所有的要求, 您的商品将会显示在Ozon.ru网站上。您可以通过POST /v1/product/import/info请求来检查商品上传状态。


    要清晰明确地描述商品:这样您不仅可以避免纠纷,还能够帮助用户搜索到符合的商品。


    2、商品主要规格

    您可以使用 Ozon 的属性和特征部分的方式来获取所有属性和特征。

    电商ERP系统
    Mango ERP 芒果店长
    1、ERP介绍

    芒果店长是国内最早的SaaS ERP平台之一,创立于2014年,是中国外贸信息化服务领军企业——富通天下旗下品牌。公司已累计服务全球电商卖家超50万家,日处理订单超500万家。 通过与全球30余家主流跨境电商平台合作,无缝对接500余家物流公司API接口,深度打通电商平台、物流仓储与卖家。

    芒果店长致力于成为对新手友好的ERP工具,围绕采集、产品、订单、物流、采购、客服、数据以及库存8大核心功能打造跨境电商垂直领域的智慧商业服务生态, 以“技术+服务”为核心资源优势, 凭借多平台多店铺集约化电商管理解决方案,赋能全球电商卖家高效运营全链路。通过跨境电商交易大数据, 精准助力卖家规模化发展。


    2、支持功能汇总

    1)支持Ozon多sku产品刊登和批量上传:

    ·Ozon多sku产品刊登;

    · Ozon单sku产品刊登;

    ·产品批量编辑;

    ·定时发布、变体属性、类目翻译;

    ·图片翻译、中翻俄以及英翻俄一键翻译、图片在线美化、sku图片位置调整、图片一键白底、水印设置、首图设置。

    ·Ozon定价工具;

    ·本地视频上传;

    ·json富文本模板;

    ·json尺寸表模板。


    2)支持Ozon在线产品管理: 在线产品批量编辑、在线产品管理、产品来源查询、在线产品批量存档、店铺搬家、平台搬家、在线产品批量填写库存、在线产品批量修改价格、在线产品批量更换仓库。


    3)订单处理: Ozon线上物流面单批量打印、Ozon集成物流面单批量打印、Ozon非集成物流面单批量打印、订单处理、虚拟发货、追加包裹、拆分包裹、合并订单、自动化确认订单并生成包裹、可以设置黑名单、订单来源查询。


    4)Ozon自动调价: 汇率波动较大时,可以自定义设置基准汇率,自动调整产品价格。


    5)Ozon售后问题回复: 售后消息、客服消息查看及回复。


    6)对接物流商: 对接Ozon线上物流、Ozon集成物流、Ozon非集成物流、物流轨迹跟踪。


    7)Ozon数据: 订单、利润、客户等多维度数据精细化统计、订单利润预估。


    8)Ozon广告活动(正在测试): 商品推广促销活动管理


    9)本地仓库: 本地仓储管理、出入库登记规范化。


    10)子账号设置: 主账号可分配权限给子账号,方便管理。


    3、Ozon店铺授权操作教程

       


    授权步骤

    ①登录芒果,打开 授权 → 平台授 → Ozon,点击增加Ozon店铺授权,如下图。


    ②登录Ozon店铺后台,获取Client-ID、API-key和币种,将获取的信息填写到芒果。如下图。


    ③保存成功,页面就会显示店铺,即店铺绑定成功。如下图。


    MABANG ERP 马帮
    ERP介绍

    上海马帮科技有限公司,是一家专注于提供全流程跨境电商ERP管理软件解决方案的企业。聚焦服务于各阶段、各领域的跨境电商从业者,旗下包含专业版ERP、亚马逊专用版ERP、 东南亚海外版ERP、WMS、云仓、TMS、跨境分销、SCM等产品模块,为跨境卖家搭建数字化技术基础设施,实现流程再造,降本增效。


    马帮科技主要为跨境出海卖家提供入驻开店、选品开发、订单管理、仓储物流、供应链、金融、销售渠道拓展等服务,对100多家主流电商平台,提供1200多家物流渠道、 300多家海外仓服务商、多家跨境主流收款工具,目前已成为行业引领者地位。国内外团队800多人,跨境业务范围遍布全国20多个城市,助力跨境电商行业飞速发展。


    支持功能汇总

    ·支持Ozon多sku产品刊登和批量上传:

    单sku、多sku产品刊登;

    产品批量编辑;

    批量刊登、批量定时刊登;

    图片翻译,标题、描述一键翻译;

    在线商品编辑、批量编辑;

    多平台搬家、同平台店铺搬家;

    建立仓库和物流渠道;

    订单管理;

    销售分析。 


    Ozon店铺授权操作教程

    1.登录马帮进行授权店铺。新增店铺,填写店铺名称和店长,然后点击授权。


    2.店铺授权ID和Key的获取方式如下:登录卖家端地址。点击账户设置,左侧API获取项。


    3.保存成功,页面就会显示店铺,即店铺绑定成功。


    Dianxiaomi ERP 店小秘
    ERP介绍

    深圳美云集网络科技有限责任公司成立于2014年,是一家全球领先的电商IT服务公司,专注于为全球电商卖家提供SaaS系统服务,让“买全球、卖全球”变得更简单。


    店小秘聚集国内强大的IT研发团队,核心成员来自百度、腾讯、美团等知名企业,具备15年+软件研发经验,深耕跨境电商行业十余年,专注解决全球电商卖家痛点, 每年超千次迭代优化,致力让全球生意更高效。


    截止目前,店小秘服务的全球用户已超过150万,并与全球50多家顶级电商平台、1600多家优质物流商及80多家海外仓实现深度合作,年处理的订单交易金额超3500亿人民币。


    支持功能汇总

    ·订单处理;

    ·对接Ozon物流商。


    Ozon店铺授权操作教程

    1.需要开通VIP才能授权Ozon店铺(本土店铺不支持授权)。

    2.授权后,仅支持通过小秘处理订单,不支持发布产品


    授权流程

    1.登录Ozon后台,按下图路径获取授权信息。


    2.登录小秘主账号—用户名—平台授权—点击Ozon—添加授权—自定义店铺名称—填写ID、Key信息—授权。


    TONGTOOL ERP 通途
    ERP介绍

    深圳市爱商在线科技有限公司成立于2010年,通途为旗下著名跨境电商软件品牌,拥有先进IT研发团队和专业的服务团队,专注于为跨境电商企业提供软件支持和电子商务解决方案。 深度对接50+家主流跨境交易网站,700+跨境物流商。


    一直以来,爱商都秉承着“与用户共赢”的经营理念,坚持“让跨境电商不再苦恼”的服务理念,全面解决跨境电商效率难题,力争成为跨境电商服务领域的卓越合作伙伴。 目前,通途旗下拥有ERP2.0、Listing、ERP3.0、ERP海外版、WMS系统、开放平台、物流平台、途友俱乐部等产品和服务。


    支持功能汇总

    ·支持Ozon多sku产品刊登和批量上传;

    ·Ozon自动调价;

    ·中翻俄以及英翻俄一键翻译;

    ·对接物流商(线上物流,集成物流,物流轨迹跟踪);

    ·Ozon 订单处理;

    ·Ozon数据: 销售分析。 


    Ozon店铺授权操作教程

    1.购买Ozon平台 

    https://market.tongtool.com/application/market/index.html;

    位置:服务——应用市场——销售渠道——Ozon,购买即可使用(1000元购买后永久免费使用)。


    2.用户客户ID、API密钥信息获取: 位置:店铺后台—设置—API 密钥—复制客户 ID—选择管理员—自定义名称—点击创建密钥—复制生成的密钥信息。


    3.授权Ozon店铺:

    1)启用Ozon平台 位置:基础设置——渠道管理——启用Ozon。

    2)授权Ozon店铺 位置:基础设置——账户管理——渠道选择“Ozon”——点击“添加”。

    3)在下图界面设置订单前缀、账户名称、交易费比例,客户ID、API密钥(店铺后台获取,如上),如需授权子账号,相应勾选即可,设置完成后点击“添加“。

    4)授权成功后,在系统基础设置——通用账户管理处,“Ozon状态”为“有效”,账户授权成功。在“数据同步”处,需鼠标左键点击,开启抓取Ozon订单、同步发货状态功能。


    Miaoshou ERP 妙手
    ERP介绍

    妙手ERP,致力于为跨境电商卖家提供采集、刊登、定价、营销、订单、仓储、采购、物流、代打包、财务、客服等一体化管理服务,现已服务50万+跨境电商卖家,成就高效跨境电商。


    深圳呈云网络科技有限公司,始创于于2014年,现已发展为拥有近200人技术研发团队的软件服务商,团队核心成员来自阿里、腾讯等知名企业,并已在跨境电商行业深耕十余年,旨在帮助跨境电商卖家搭建数字化技术基础设施、加速数字化转型,现已链接25+知名跨境电商平台、20+物流商及50+货代服务商。


    支持功能汇总

    1. 支持OZON多SKU产品刊登(支持批量刊登)

    OZON多SKU产品刊登

    OZON单SKU产品刊登

    采集产品并发布至Ozon

    支持快速映射采集源产品与Ozon产品的规格信息(亮点功能)

    产品批量编辑(类目属性、价格、重量/尺寸、合并编号、平台SKU等)

    图片翻译(支持对翻译后的图片进行精修)、图片在线美化、图片一键白底、水印设置、首图设置

    支持一键生成合并编号、平台SKU OZON定价模板 发布产品(定时发布、自动翻译产品信息、防重复发布、标题去重)

    发布容错(根据OZON平台规则,提供合适的解决方案,提高发布/审核成功率)

    设置币种(选择自己习惯的币种定价) 模板管理(设置常用模板,快速引用)

    店铺在线产品管理(支持批量编辑在线产品) 


    2. 处理OZON订单

    支持授权/管理OZON物流

    实时同步OZON订单

    支持报关、打印拣货单、打印面单、打印配货单(批量和单个操作)

    支持预报发货操作

    支持多维度查询订单

    支持拆分包裹

    支持审核订单

    支持设置黑名单

    支持处理流程自定义(设置适合自己的订单处理流程) 


    3. 报表统计

    产品销售金额/销量统计 

    订单利润统计

    店铺营收统计 


    4. 支持管理仓库

    创建/管理单规格商品、多规格商品、组合品

    支持创建自营仓库

    支持授权第三方仓库(将货备在第三方服务商)

    低库存预警 


    5. 子账号设置 针对业务,设置不同权限


    Ozon店铺授权操作教程

    1、登录妙手ERP账户,点击账户中心左上角的【产品】模块,然后选择“添加平台”为Ozon,示意图如下:


    即会显示授权店铺页面,选择Ozon平台:


    点击“添加授权店铺”按钮,便显示Ozon授权所需材料:


    2、登录Ozon后台,鼠标移到页面右上角头像,点击下拉菜单中的【设置】按钮,进入页面,点击【客户ID】下方的复制按钮,复制客户ID到妙手授权页面:


    3、点击左侧列表的【API密钥】,选择管理员模式,然后填入自定义的密钥名称,示意图如下:


    并点击【创建密钥】按钮,即可完成密钥的创建,并复制密钥,返回妙手添加授权页面输入即可,示意图如下:


    4、在妙手添加Ozon授权页面,输入好相关信息后,点击【确定】按钮,即可完成Ozon店铺授权操作。

    OZON平台卖家所有协议
    来自国外货物添加到 Ozon.ru 平台上的协议(cross-border)
    Revision of July 10, 2023
    • 1. SUBJECT OF THE CONTRACT, ITS CONCLUSION AND TERMINATION
    • 2. SALE OF GOODS
    • 3. REMUNERATION, REPORTING DOCUMENTS AND PAYMENT
    • 4. LIABILITY
    • SECTION “DEFINITIONS”
    • SECTION “PERSONAL ACCOUNT”
    • SECTION “PARTNERS FOR SERVICES”
    • SECTION “ITEM PAGE”
    • SECTION “REQUIREMENTS FOR GOODS”
    • SECTION “QUALITY INDICATORS OF SERVICE”
    • SECTION “REPRESENTATIONS AND WARRANTIES”
    • SECTION “CONFIDENTIALITY AND PERSONAL DATA”
    • SECTION “REQUIREMENTS FOR ORDER PROCESSING”
    • SECTION “ADVERTISING SERVICES FOR THE PROMOTION OF GOOD”
    • ANNEX 1 “TERMS OF SALE BY RESIDENTS OF THE COMMONWEALTH OF INDEPENDENT STATES”
    • ANNEX 2 “PROCEDURE FOR THE PROVISION OF SERVICES BY OZON LOGISTICS PARTNERS”


    This revision is effective as of July 10, 2023. We publish changes to the contract in advance: if the rules on this page are not already in effect, see the previous version.


    1. SUBJECT OF THE CONTRACT, ITS CONCLUSION AND TERMINATION


    1.1. Subject of the Contract

    Ozon undertakes to provide, and the Customer undertakes to accept and pay for the following services:

    (a) providing the Customer with access to posting goods on the Website for the Clients to be able to order goods;

    (b) technical support and support of the Customer’s activities in the PA on the Website;

    (c) organization of the process of payment for goods from Clients and transfer of money received for orders to the Customer net of Ozon’s remuneration;

    (d) information support of the Clients (the Support services);

    (e) development, maintenance, and administration of the Customer’s PA;

    (f) the dispute resolution function via the Platform;

    (g) advertising services;

    (h) other services hereunder.


    1.2. Third parties

    Ozon has the right to involve third parties in the performance of its obligations under the Contract and is liable to the Customer for their improper performance of their obligations. Within the meaning of this clause, the Payment Service Provider is not considered as a third party.


    1.3. Assignment

    The Customer may not assign and/or otherwise transfer its rights and/or obligations hereunder to third parties without Ozon’s prior consent. Ozon may assign and/or otherwise transfer its rights hereunder to any third parties without the Customer’s consent.


    1.4. Entire agreement

    The Contract contains full and complete conditions regarding its subject matter and supersedes all previous oral or written agreements between the Parties. Ozon does not give or accept any other representations, warranties or obligations, but with the exception of those expressly stipulated in the Contract.


    1.5. Independence of the provisions of the Contract

    The invalidity of individual provisions of the Contract does not affect the validity of the remaining provisions of the Contract and the Contract as a whole.


    1.6. Parts of the Contract

    Annexes to the Contract, including the Regulations, are an integral part of the Contract. The provisions of the Contract shall apply to the extent that they do not contradict the relevant Annex.


    1.7. Conclusion and term of the Contract

    The Contract is concluded by sending Ozon the text of the Contract (offer) with notification of Activation and pressing the “Accept Offer” button by the Customer in the PA (acceptance), as well as by any subsequent actions of the Customer in the PA to fulfill the terms of the Contract within 365 days from the date of Activation (term for acceptance). The performance by a potential Customer of any actions in the PA before Activation is not considered an acceptance. Transactions made by the Parties through actions in the PA are recognized as made in a simple written form using a simple electronic signature. All actions of the Customer in the Personal Account during the period during which the Customer is successfully authenticated in the Personal Account by Ozon ID have legal significance. The contract is deemed concluded on the date of sending the notification of Activation. The Contract is concluded for an indefinite period and extends to the relations between its Parties arising from the date of registration of the Customer on the Platform.


    1.8. Refusal of Activation

    Ozon may refuse Activation if the potential Customer has not been passed Ozon’s due diligence process, including if the potential Customer violates the terms of agreements previously concluded with Ozon, as well as in other cases. If Ozon has not notified about the Activation, then the Contract is considered not concluded, and the potential Customer does not become a party to the Contract and may not demand recognition of the Contract as concluded by Ozon.


    1.9. Contract Performance Suspension by Ozon 

    Ozon may unilaterally suspend the Services fully or partially by advising the Customer thereof in case:

    (a) the Customer’s service quality indicators downgrades to critical values determined by Ozon;

    (b) the Customer has any amounts in arrears under the Contract;

    (c) any specific item has defects not agreed upon between the Parties or the condition of an item does not comply with the provisions of the Item Page or this Contract or an Item has defects not agreed upon between the Parties;

    (d) the Customer does not comply with the contractual terms or Ozon’s instructions regarding the Platform operation, as well as violates third parties' rights;

    (e) on technical or other grounds. During the suspension period, no fee shall be charged for the services directly affected by such suspension;

    (f) the Customer has not provided payment details for the specified method of settlements in his/her PA.


    1.10. Contract Amendment 

    Ozon may unilaterally amend the terms of the Contract:

    (a) at least 7 (seven) calendar days prior to such amendments become effective – in case of any amendments, except as provided by the paragraph “b”;

    (b) at least 1 (one) calendar day prior to the entry into force of such amendments in cases of:

    • decreasing the amount of remuneration;
    • adding or changing the services or technical capabilities of the Platform without increasing the remuneration;
    • adding or changing services or their cost, which the Customer selects and connects to the Personal Account on his own;
    • changing the List of Prohibited Goods for the purposes of complying with legal requirements, as well as protecting the life and health of Clients or Ozon employees;
    • complying Contract’s terms with changes in the legislation.

    The Customer should regularly monitor the PA and the e-mail for amendments to the Contract.

    In case of disagreement with the proposed amendments to the Contract, the Customer should send Ozon a request to rescind the Contract within 7 (seven) calendar days as of the date of the amendments notification. Otherwise, such amendments shall be deemed approved by both Parties as of the date of their entry into force, shall be applied to their relations, and shall become an integral part of the Contract.


    1.11. Contract termination 

    Either Party has the right to rescind the Contract extra-judicially by submitting the notification. The termination date shall be the last calendar day of the reporting period following the reporting period in which the Party submitted the notification.

    The Customer has the right to unilaterally extra-judicially repudiate the Contract in case of disagreement with the amendments to the Contract. The termination date shall be the 7th (seventh) calendar day from the date of submitting the notification.

    Ozon has the right to unilaterally extra-judicially repudiate the Contract by submitting a notification and the termination date shall be the date of sending such a notification:

    (a) if any of the Representations is found to be unauthentic, invalid, incorrect or misleading;

    (b) if the Customer has committed any material violation of the obligations under the Contract, including but not limited to: provision of false information about the goods, failure to provide information at Ozon’s request or preventing Ozon from making checks of goods and Item Pages for their compliance with the requirements of the Contract or legislation, violation of the exclusive or other rights of third parties, transfer of defective goods, goods different from description in the Item Page, or goods that are counterfeit under the laws of the Customer’s Country or the Country of destination, transfer of goods other than those ordered by the Client, sale without actually sending goods to the Client, violation of payment obligations, violation of the terms of the “Confidentiality and Personal Data” Section, “Representations and warranties” Section; or

    (c) in other cases provided for by law or by the Contract.

    The Contract shall be terminated as follows:

    (a) on the notification date Ozon shall cease the provision of the Services (except for the services related to Client’s returns), including payment of funds due to the Customer prior to the preparation of the final reconciliation report under the Contract, and make the Customer’s goods unavailable for sale;

    (b) not later than on the termination date (or as soon as possible in case of unilateral repudiation of one of the Parties), Ozon shall send to the Customer reconciliation report, which the Customer shall approve within 3 (three) business days or send revised version of the reconciliation report, otherwise the reconciliation report is considered agreed by the Parties.

    The terms of the Contract shall remain in force after the termination date, to the extent applicable, until the Parties conduct the final reconciliation of mutual settlements.


    2. SALE OF GOODS


    2.1. Conclusion of deals between the Customer and the Client 

    The Customer and the Client enter into a sales transaction based on the Terms of sale of goods for Individuals (including the section “Terms of sale of goods for Individuals”). The Customer shall discharge his/her obligations under the deal with the Client while complying with the terms of the Requirements for Order Processing Section and other provisions of the Contract applicable to the Order processing.

    In case of concluding any transaction for the sale of goods between the Customer and the Client through the Platform, the Customer is the direct seller of the goods and bears all the relevant rights and obligations of the seller in accordance with the laws of the Russian Federation, the Customer’s Country and the Country of destination and is indicated as a seller in the sales contract, shipping documents, fiscal and any other documents confirming the conclusion, execution and (or) settlement between the Customer and the Client.


    2.2. Item price 

    The Customer shall set forth the item price which includes the item delivery cost and shall indicate it in the PA.


    2.3. Item pricing procedure 

    The Customer sets the price of the goods:

    (a) in the Personal Account in the currency chosen by the Customer in accordance with clause 3.3.7 of this Contract. The Customer, who previously indicated prices for goods in Russian rubles, instructs Ozon to convert prices into the currency selected by the Customer in the PA at the Conversion Rate as of 01 September 2022.

    (b) on the Website for the Client in Russian rubles. On behalf of the Customer, Ozon undertakes to convert the prices for goods specified by the Customer in the currency chosen in the PA into Russian rubles at the Conversion Rate and demonstrate prices in Russian rubles for the Clients on the Website.


    2.4. Item or cart discount 

    Ozon shall reserve the right to provide a discount at its own expense on any item (indicating the discount rate on the Item Page) as well as apply any discounts to the total shopping cart of the Client. In this case, the cost of services of Ozon is determined based on the actual selling price of the goods. The Ozon discount does not reduce the amount of money owed to the Customer when selling such goods.


    2.5. Communication rules 

    Unless the Contract expressly provides otherwise, any official correspondence and communication between the Parties and all messages and/or notifications under the Contract, including, but not limited to, the Notifications:

    (a) shall be made in the form of electronic messages in Russian or English;

    (b) shall be sent via the PA and/or to the Customer’s e-mail address specified during registration on the Platform; and

    (c) shall be deemed received on the day of sending (if sent from 12:00 a.m. to 08:00 p.m. Moscow time) or on the following day after sending (if sent from 08:00 p.m. to 00:00 a.m. Moscow time).

    The Customer shall regularly check its PA and e-mail for new communications. Ozon shall not be liable for any negative consequences stemming from the Customer’s untimely familiarization with the notifications.

    Unless the Contract expressly provides otherwise, the Parties recognize the legal force of any official correspondence and communication between the Parties and all messages and/or notifications under the Contract, including, but not limited to, Notifications received during communication via the Personal Account and/or e-mail of the Customer specified during registration on the Platform.


    2.6. Change of addresses and details 

    The Parties should advise each other of changes in their legal addresses, addresses for return of goods by the Clients, details, telephone numbers and email addresses within 1 (one) business day as of the date of changes.


    2.7. Support Service 

    Ozon shall provide round-the-clock consulting to the Customer via the PA on any issues related to sale of the goods on the Platform. Any verbal request to the Support Service shall be deemed received at the time of its registration by the Support Service.


    2.8. Communication with the Clients and responses to Support Service requests 

    If the Customer directly communicates with the Client on matters related to goods via a chat, the Customer shall guarantee that all decisions made and actions performed thereby via a chat comply with the requirements of this Contract, Communication Rules with Ozon Clients, and the requirements of the effective consumer protection laws. Support Service directs requests to the Customer from the Clients. The Customer shall respond within the time frame specified in the request.

    When it is necessary for the Customer to organize the delivery of goods to the Client on their own or with the involvement of delivery services, the Customer also has the right to contact the Customer using a special dedicated Ozon number. To control the quality of using the Platform, placing and fulfilling Orders, as well as fulfilling the terms of the Contract by the Customer, Ozon may record calls.


    2.9. Notifications 

    The Customer confirms his consent to receive from Ozon any Notifications by e-mail and by the phone number indicated in the PA, including, but not limited to, information and advertising notifications about the services and products of Ozon.


    2.10. Other Terms and Conditions of Sale 

    The Customer shall instruct Ozon to determine all other terms and conditions for the sale of goods through the Platform, except for the item price. The terms and conditions of return are determined by Ozon in accordance with the legislation of the Russian Federation and/or the Country of destination and Terms of sale of goods for Individuals and may improve Clients’ position in comparison with the law or the Contract. The Customer agrees to these terms in full.


    3. REMUNERATION, REPORTING DOCUMENTS AND PAYMENT  


    3.1. OZON’S REMUNERATION 

    Ozon’s remuneration shall comprise:

    (a) interest of the item price, established by the Customer in the PA in the Customer’s contract currency (Fee);

    (b) remuneration for the rendering of the services specified in the Contract and Annexes.

    The amount of the Fee and the cost of the services hereunder shall be established in the Ozon Fees and Tariffs Section.


    3.2. REPORTING DOCUMENTS 


    3.2.1. Sending Reporting documents to the Customer 

    Within 5 (five) calendar days as of the end of each reporting period (calendar month), Ozon shall send the Customer the Report of the Customer’s Sales Resulting from Rendering the Services (the Report) and other documents to the PA, as required. Ozon prepares an interim report at the request of the Customer about his sales as a result of the provision of services (the Interim report) as of the 15th (fifteenth) calendar day of the reporting month. Interim report shall be for information only and shall be used solely for settlements hereunder. The Report contains information on the name and quantity of goods sold and returned, as well as on the amount of Ozon’s remuneration.


    3.2.2. Approval of Reporting documents 

    Within 3 (three) business days upon the date of sending of the Reporting documents by Ozon, the Customer shall:

    (a) sign the documents on its part if there are no disagreements; or

    (b) in case of disagreements, submit to Ozon reasoned objections executed in the form of the statement of disagreements. Upon receiving the statement of disagreements, Ozon shall introduced the amendments accepted and submit to the Customer the amended documents and the Customer shall sign this amended documents.


    3.2.3. Acceptance of services in absence of feedback from Customer 

    If the Customer fails to sign the Reporting documents in due time, the documents signed by Ozon unilaterally shall be deemed:

    (a) duly approved by the Parties (the last day of the period provided for the Customer’s feedback shall be the document approval date); and

    (b) a due confirmation of the Customer’s approval of all amounts and other terms specified therein and the due basis for payment.


    3.2.4. Reconciliation report 

    At the end of each calendar quarter, no later than the 15th (fifteenth) day of the following month, Ozon may place a reconciliation report for the past calendar quarter in the PA.

    The Customer, within 15 (fifteen) business days after Ozon sent the reconciliation report, is obliged to:

    (a) press the “Accept” button in the PA – in the absence of disagreements; or

    (b) in case of disagreements, press the “Reject” button in the PA and send Ozon revised version of the reconciliation report, which indicates the documents on which disagreements arose, otherwise the Customer’s objections will be considered unreasonable.

    Ozon considers any objections within 5 (five) business days and sends the reconciliation report to the Customer with amendments agreed by Ozon.

    The Customer shall agree on a new reconciliation report in the PA or indicate his objections within 3 (three) business days after sending the reconciliation report. In any case, the Parties shall agree on the reconciliation report before the end of the next calendar quarter.

    If the Customer does not report any objections within the prescribed period or does not indicate the documents to which the Customer has such objections, the reconciliation report placed by Ozon in the PA is considered:

    (a) duly agreed by the Parties (in this case, the date of reconciliation is the last day of the above term for feedback from the Customer), and

    (b) duly accepted by the Customer with respect to all amounts and other provisions specified in the reconciliation report.

    Reconciliation shall be done on a quarterly basis only. Ozon does not provide an interim reconciliation report at the request of the Customer.


    3.2.5. Legal force of documents 

    The Parties acknowledge the legal force of documents received during communication via electronic or other communication, including using the information and telecommunications network “Internet”, as well as other documents.

    The Parties acknowledge that the submission of the Accounting Documents to the PA is the required and adequate confirmation of:

    (a) Ozon’s proper performance of its obligation to submit the Accounting Documents;

    (b) the acceptance of the services provided by Ozon in full if the Customer has not submitted any objections following the procedure established herein.

    The Parties acknowledge that the data of Ozon’s accounting systems, displayed in the PA, are the primary and reliable source of information regarding the performance by the Parties of their respective contractual obligations.


    3.3. PAYMENT 


    3.3.1. Features of Money Transfer Services 

    Concerning the Parties' obligations of the Contract as to Ozon’s acceptance of money for the Goods from the Clients via the Website, Ozon shall act as an agent for and on behalf of the Customer. All money received by Ozon for the goods sold on the basis hereof shall be the Customer s' property and shall be held by Ozon which acts as an agent in own name, but on behalf and at the expense of the Customer until the time of settlements with the Customer.


    3.3.2. Transfer of Money to the Customer 

    Ozon shall transfer the money for the Customer’s goods ordered and received by Clients during the reporting month (less the amounts due to Ozon) twice a month as follows:

    (a) not later than on the 25-27 (twenty fifth-twenty seventh) day of the reporting month Ozon shall transfer money to the Customer on the basis of the Interim Sales Report in the PA as of the 15th (fifteenth) calendar day of the reporting; and

    (b) not later than on the 10-12 (ten-twelve) calendar days as of the date of approval of the Reporting documents Ozon shall transfer to the Customer the difference between the amount under the Reporting documents and the amount paid pursuant to the paragraph (a) of this clause.

    If the money are transferred on the last day of the specified term, such transfer shall be realized on the next working day of Ozon Bank.

    The money are transferred to the bank account of the Customer or the Payment service provider. The method available for mutual settlements is specified in the PA.

    The Customer shall provide Ozon with complete and accurate payment details, as well as keep such information up-to-date. Upon receipt by the Customer of the notification about the need to change the method of mutual settlements or to provide the details in other currency, the Customer undertakes to promptly ensure the change of payment details in the PA.


    3.3.2.1. Transfer of money to the Customer using the Payment service provider 

    Ozon has the right to offer the Customer the method of mutual settlements only through the Payment service provider. In this case, Ozon transfers funds to the bank account of the Payment service provider, indicating the information required by the Payment service provider for further transfer of funds due to the Customer under the Contract. Ozon reserves the right to engage Payment service providers at its own discretion.

    For the avoidance of any doubt, the Parties hereby agree that if the Customer chooses settlements involving the Payment service provider:

    (a) such a choice shall be deemed to be a direct instruction by the Customer to fulfill Ozon’s obligations arising under the Contract, by transferring funds to the bank account of the Payment service provider;

    (b) any monetary obligations of Ozon to the Customer under the Contract shall be deemed to be duly executed on the date of debiting the funds from Ozon’s bank account (in accordance with clause 3.3.8 of the Contract).


    3.3.3. Minimum Amount to Be Transferred 

    If the amount of the money collected during the reporting period to pay for the Customer’s goods does not exceed 1,000 (one thousand) US dollars or 1,000 (one thousand) euro or 6500 (six thousand five hundred) yuan or 60000 (sixty thousand) Russian rubles, according to the Customer’s currency, Ozon shall transfer the money collected to the Customer on the nearest payment date upon reaching the amount specified.


    3.3.4. Deduction of Money 

    Ozon shall deduct the following amounts under the liabilities from the money to be transferred to the Customer:

    (a) Amounts to be returned to the Clients concerning the orders cancelled or following consideration of their claims, including claims for late delivery (when the Client rejects the order due to delivery delays), as well as concerning the goods unclaimed the parcels with which have changed their status to “Delivered” within 40 (forty) calendar days as of the shipment date.

    (b) Amounts reserved for claims under consideration (when the Client has contacted the Customer via the Platform but no decision has been made in his/her relation in the billing period). If the claim is resolved in favor of the Customer, the money for such claims shall be transferred to it with the next payment in accordance with the Contract provisions.

    (c) Ozon’s remuneration calculated from the amount in the Customer’s contract currency.

    (d) amounts of re-charged expenses, penalties and losses due to Ozon. Deduction of the specified amounts is carried out in the Customer’s contract currency, and Conversion is carried out at the exchange rate of the Central Bank of the Russian Federation on the date of placing the relevant order or on the date of accrual of penalties and losses;

    (e) the cost of delivery paid by the Client if the item was returned by the Client and the dispute in respect of the Item was resolved in favor of the Client. Deduction of the specified amount is carried out in the Customer’s contract currency at the exchange rate of the Central Bank of the Russian Federation in accordance with the provisions of the Contract.


    3.3.5. Invoicing 

    In case of the negative balance and arrears in payment, Ozon sends to the Customer an invoice for payment, which the Customer must pay within 7 (seven) calendar days.


    3.3.6. Offset Right 

    Ozon has the right to make unilateral offsets for counter monetary obligations of the Customer arising under the Contract and other agreements concluded between the Parties, with the sending to the Customer of a document confirming the offset of counter claims.

    The Parties agreed that if Ozon and the Customer have counter monetary obligations denominated in different currencies, the Customer’s monetary obligation is updated into a monetary obligation expressed in the same currency as Ozon’s counter obligation, for the subsequent offset of the specified homogeneous obligations of the Parties and without conclusion of a separate agreement on this, by sending Ozon a notification of novation. The date of such novation of the original obligation into a newly arising obligation is the date of notification of the novation by Ozon. The amount of the novated monetary obligation and the amount of the newly arising monetary obligation are determined based on the novation notification sent by Ozon and if it is necessary to convert the currency, the novation is carried out at the exchange rate of the Central Bank of the Russian Federation on the date of novation. For the avoidance of doubt, the Parties have agreed that such an novation terminates the obligations associated with the original obligation, and under no circumstances terminates other obligations of the Parties under the Contract.


    3.3.7. Customer’s contract currency 

    Funds from Clients for orders placed on the Website shall be accepted by Ozon in the Russian rubles and be transferred to the Customer in the contract currency (available to the Customer upon registration in the Personal Account) chosen by Customer, at the rate specified in “Conversion rate” Section Section on the date of placing the relevant order.

    The Customer’s contract currency and the payment currency can be determined based on the Customer’s Country or the currencies available in the Customer’s Country automatically during the registration of the Customer or during the term of the Contract.

    When performing the Conversion and mutual settlements under the Contract, the Parties agreed on the following procedure:

    (a) Funds due to the Customer as of 31 July 2022, but not transferred in accordance with the clause 3.3.2 (b) of the Contract shall be transferred in the Customer’s settlement currency at the exchange rate of the Central Bank of the Russian Federation as of July 31, 2022.

    (b) The funds due to the Customer for the goods, the sales of which will be reflected in the Reporting documents, starting from August 2022, will be transferred in the manner specified in clause 3.3.7 of this Contract, with the exception of clause (a) above.


    3.3.7.1. Change of payment currency 

    Ozon has the right to change the payment currency to the currency of the Customer’s Country or other currency available in the Customer’s Country by sending a notification in the PA. From the date of receipt of the notification, the funds due to the Customer in the contract currency, will be transferred in the currency changed at the cross rate of the Central Bank of the Russian Federation on the date of the bank remittance order.


    3.3.8. Payment 

    The obligation to pay any amount under the Contract shall be deemed fulfilled at the moment the funds are debited from the Ozon current account.


    3.3.9. VAT 

    The cost of Ozon services is exclusive of VAT. If any Ozon services should be subject to VAT under the laws of the Russian Federation, this tax will be accounted for by Ozon at the effective rate and invoiced to the Customer in addition to the cost of services.


    3.3.9.1. VAT according to the legislation of the Client 

    If, in accordance with the legislation of the Client’s country, Ozon is obliged to pay VAT or other similar tax in relation to goods sold by the Customer through the Platform, the Client shall pay the selling price of the goods set by the Customer and the amount of applicable tax.

    The amount of tax that the Client pays when paying for the goods, Ozon credits to its own account and transfers to the budget of the state that established such tax, in the manner and terms provided by law. The tax amount does not increase the sales price for the Customer and is not reflected in the Customer’s Reporting documents.


    3.3.10. Suspension of the transfer of money to the Customer 

    If there are cases of violation by the Customer of the provisions of the Contract (including transfer of goods different from the one ordered by the Customer, transfer of goods that are counterfeit under the laws of the Customer’s Country or Country of destination), as well as if Ozon does not have (the Customer fails to provide) the complete and accurate Customer’s payment details, including in terms of the changed method of mutual settlements in the PA or details in the currency of the Customer’s Country, Ozon has the right to suspend the transfer of money until the circumstances of the violation are clarified or complete and accurate payment details are received from the Customer. Ozon notifies the Customer about the occurrence of the circumstances specified in this clause.

    The Parties confirm that, within the meaning of this clause, no interest shall accrue for the use of other persons’ funds.


    3.3.11. Responsibility for payment information 

    The Customer shall be responsible for any negative consequences of the indication of payment details during registration or in the Personal Account (for any chosen method of settlement), failure to provide and/or provision of incomplete or inaccurate payment details, as well as for the consequences with respect to the internal policy and/or regulation of bank and/or Payment Service Provider of which the Customer is a client.


    4. LIABILITY  


    4.1. General liability provisions 

    In case of non-performance or improper performance by one of the Parties of its obligations under the Contract, the Parties shall be held liable pursuant to the Contract and, in the part not regulated by the Contract, pursuant to the laws of the Russian Federation, unless otherwise established by the Annex hereto.


    4.2. Limitation of Ozon’s liability 

    To the maximum extent permitted by law, the Parties agree that:

    (a) any claims against Ozon under the Contract or in connection with it shall be limited to compensation for actual damage and shall under no circumstances include lost profits or other indirect losses;

    (b) Ozon shall be exempt from liability for failure to discharge or improper discharge of its obligations if the Customer has not advised Ozon of its claim within 30 (thirty) days as of occurrence of the grounds for such a claim;

    (c) the Customer will keep Ozon harmless from any claims of third parties in connection with the Contract and will indemnify Ozon for any property losses, costs and expenses (including the costs of external legal advisers) which may arise in connection with such claims;

    (d) under no circumstances, Ozon shall be held liable for the quality of the goods transferred by the Customer to the Client;

    (e) Ozon shall not be held liable for failure to discharge or improper discharge of its obligations if the Customer has provided Ozon with unauthentic, incomplete, inaccurate or misleading Representations, data, payment details, addresses, including addresses for return of goods by Clients, or other information. Claims by the Clients and inspection bodies related to incomplete/unauthentic/incorrect information and data should be settled at the Customer’s expense.


    4.3. Compensation of damages 

    At Ozon’s request, the Customer should compensate Ozon’s documented and justified damage for any of the following violations breaches:

    (a) Violation of the requirements of the laws on protection of the rights of consumers of the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination;

    (b) Violation of the Representations of the Representations and Warranties Section;

    (с) Violation of non-disclosure restrictions;

    (d) Infringement of intellectual property rights of Ozon or third parties;

    (e) Provision of incomplete/unauthentic/incorrect information and data;

    (f) Violation of the legislation of the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination on taxes and fees, as well as violation of representations and warranties with respect to taxes and fees, as a result of which the Customer is obliged to reimburse Ozon for the amount of additional accrued and paid in the territory of the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination on the basis of an act of a state body, including a decision of a tax authority or decisions to initiate a criminal case, taxes, contributions, penalties, fines for relevant tax violations, losses (expenses) incurred by Ozon as part of an appeal against claims from tax authorities caused by the Customer’s violation of the representations and warranties specified in the Contract, within the framework of pre-trial / judicial settlement.

    Ozon has the right to withhold any of the amounts of forfeits (fines, penalties) and/or losses from the amounts due to the Customer under the Contract. Such withholding of penalties and/or losses will be carried out for the purpose of offsetting the Customer’s monetary obligation to pay the amounts of penalties and/or losses against Ozon’s monetary obligation to pay in accordance with the Contract.


    4.4. Compensation for losses 

    The Customer undertakes to reimburse in full all Ozon’ property losses incurred by Ozon in connection with the presentation of pre-court claims, claims and/or claims by any third parties, including state bodies, based on the absence the Customer has the rights necessary to use the trademarks posted by the Customer on the Platform in connection with the offer for sale of goods.


    4.5. Customer’s liability for item safety 

    The Customer shall be held fully liable for the item safety at its delivery. All claims received in connection with damage to the item at the time of shipment shall be resolved in the Client’s favor.


    4.6. Payment of compensations 

    Penalties or losses provided for hereby and by the Annexes hereto shall be calculated and paid only on the basis of a written claim posted in the Customer’s PA. The Parties agreed that the amount of compensation is limited to the price of the goods specified in the PA by the Customer after applying the discount established by the Customer on the date of calculation of the amount of compensation, minus the Commission of Ozon. Compensation shall be paid in the Customer’s contract currency, and if conversion is necessary, the Parties shall apply the exchange rate of the Central Bank of the Russian Federation on the date of execution of the relevant order by the Client. Ozon may request from the Customer documentary confirmation of the price of the goods specified in the Customer’s PA (consignment notes with information on the price at which the Customer purchased the goods, or documents containing information on the costs of manufacturing the goods by the Customer), and the Customer is obliged to provide them within 5 (five) business days. If the documents are not provided within the specified period, the price of the goods can be determined as the minimum price indicated by the Customer in the PA for the last 3 (three) months. In case of discrepancy between prices, the amount of compensation shall be determined according to the documents provided by the Customer.


    4.7. Force majeure 

    The parties shall not be held liable for failure to discharge or for improper discharge of their obligations under the Contract if it is caused by extraordinary and unavoidable circumstances arising upon acceptance of the order (force majeure) which are confirmed with documents of the competent bodies. If the force majeure persists for more than 6 (six) months, either Party may rescind the Contract without any compensation to the other Party. The Party affected by the circumstances mentioned above is obliged to notify the other Party within 5 (five) calendar days from the date of occurrence of the circumstances mentioned above.


    4.8. Applicable law and dispute resolution 

    Unless otherwise established by the Annex hereto, the Contract shall be governed by and interpreted in accordance with the laws of the Russian Federation. The Parties will make every effort to resolve any disputes and differences arising between them under the Contract or in connection with it through negotiations. The time for consideration of a claim shall be 30 (thirty) calendar days as of the date of receipt. Unless otherwise established by the Annex hereto, any dispute not resolved through negotiations shall be settled at the Arbitrazh court of the city of Moscow.


    4.9. Language of the Contract 

    This Contract is drawn up in Russian and English. In the event of any inconsistency between the Russian and English versions, the Russian version shall prevail.

    Separate Annexes to this Contract may be drawn up exclusively in Russian.


    SECTION “DEFINITIONS” 

    Ozon (also Contractor) means Internet Solutions Limited Liability Company (Primary State Registration No. (OGRN) 1027739244741, legal address: Presnenskaya naberezhnaya, 10, premises 1, floor 41, office 6, Moscow, 123112, Russia) and/or OZON Market Bel Limited Liability Company (UNP 193602362, legal address: 223053, Republic of Belarus, Minsk region, Borovlya council, 58/10, area of the village of Korolev Stan, 3rd floor, room 24.


    CPC means a type of advertising campaign, when choosing which the Customer pays Ozon service in the event of Client’s Click to the link in the Recommendation Block, will be applied when the Customer selects the “Clicks” payment type in the PA.


    CPM means a type of advertising campaign, when choosing which the Customer pays Ozon service per number of the Advertising Materials displays in the Recommendation Block, will be applied when the Customer selects the “Impressions” payment type in the PA.


    Cut-off is the time set by Ozon or the Customer in the PA for specific orders, before which the Customer is obliged to confirm the readiness of the goods included in the order for transfer to delivery.


    Activation means the confirmation sent by Ozon to the Customer about the activation of his/her PA.


    Banner means a banner containing advertising information or a hyperlink to the Customer’s goods only on the Website.


    Contract means this contract entered into between Ozon and the Customer on the terms specified below, the text of which is posted in the PA.


    Order means an item or a set of goods that the Client ordered from the Customer on the Platform.


    Customer (Seller) means a person being non-resident of the Russian Federation, registered on the Platform who has completed the Activation and sells goods via the Platform directly. For the purposes hereof, the Customer shall be the Customer of the services rendered using the Platform.


    Integrated delivery method means a method of delivery of orders by those Delivery Services that automatically, through the integration of internal systems, transmit information to Ozon about the status of the movement of the order. In some cases, before setting up the Integrated Delivery Method in the Personal Account, the Customer is required to conclude an Agreement with the Delivery Service.


    Item Page means the aggregate information about an item on the Platform, including the item images, a text describing its characteristics, price, and terms of sale as well as information about the Customer and the item manufacturer.


    Client means a legally capable individual purchasing an item from the Customer on the Platform solely for personal needs not related to business.


    Click means the user’s addressing to the link to goods contained in the Recommendation Block.


    Conversion means the process of converting monetary amounts denominated in one currency into amounts denominated in currency chosen by the Customer under the Contract.


    Bulky item shall mean an item, the sum of the length and perimeter of the largest cross-section of which is more than 200 (two hundred) centimeters or the maximum side of which is more than 105 (one hundred and five) centimeters or whose weight is more than 20 (twenty) kilograms.


    Conversion rate means the value provided for the Conversion, set on a daily basis and specified in the “Conversion rate” Section, binding to the exchange rate set by the Central Bank of the Russian Federation.


    Personal Account (PA) means the Customer’s personal page on the Platform containing information about the Customer, goods offered by him/her and orders from the Customer.


    Non-redemption is a situation when the Client completely or partially refuses the goods in the order upon receipt.


    Non-Integrated delivery method means a delivery method by Delivery Services that do not provide the Integrated delivery method.


    Declared value means the value of the goods established by the Customer at the time of the creation of a specific order of the Client and recorded in the PA.


    Cancellation means a situation when the Client refuses to receive the order before delivery or does not receive the order.


    Shipment — goods or a set of goods that the Customer has packed and labeled (if applicable).


    Partner means a third party who provides services to the Customer or Ozon (in the interest of the Customer), including Ozon Logistics Partner, Fulfilment Partner and other partners, indicated in the relevant clauses of the Contract.


    Platform means the aggregator of information about goods - an information system (computer program) posted on the Site, which provides Customers with the opportunity to place goods for the purpose of sale, as well as receive information about orders. The Platform functions available to the Customer are determined by Ozon.


    Display means item’s representation in the Recommendation Block in sight of the Client.


    Payment service provider means a legal entity that simultaneously:

    (a) within the framework of the agreement concluded with the Customer, provided the Customer with the payment details specified by the Customer in the Personal Account;

    (b) is technically available for the Customer to choose when registering or in the Personal Account for the purposes of making settlements under this Contract;

    (c) has technical integration with Ozon, within the framework of which Ozon may transfer information necessary for the Payment service provider to further transfer to the Customer’s account opened on the basis of the agreement specified in paragraph (a) of this definition, for the purposes of fulfill Ozon’s obligation to pay.


    Attracted Item means an item from the order executed after the user’s click on the Advertising Material in the Recommendation Block and transferred to the status “Paid”.


    Advertising Material means item’s image, Banner or other material provided by the Customer and corresponding to the Item Requirements Section.


    Recommendation Block means a place dedicated to placement of Advertising Materials of Customers on the Platform, and on other partner websites of Ozon in the Internet network.


    Website means www.ozon.ru and/or www.ozon.by and Ozon mobile application that are owned and managed by Ozon.


    Delivery Service means is a person who carries out international delivery of orders to Clients on behalf of the Customer on the basis of a separate contract concluded with him.


    Support Service means integrated services rendered to the Customer by Ozon to consult the Customer on issues related to his/her activities to sell goods to the Clients on the Platform as well as to process the Clients' applications to the Customer pursuant to the procedures set forth in the Requirements for order Processing Section.


    Rate means amount of Ozon remuneration for the Service on promotion of the Customer’s goods.


    Customer’s Country means the country in which the Customer has a registered presence and/or is registered with the tax authorities in connection with its commercial activity.


    Country of destinations means the country in which the goods are transferred to the Client.


    Tech Partners are third parties that have entered into an Agreement with Ozon Tech Partners (cross-border) with Ozon.


    Item means an object of the material world that the Customer has placed for sale on the Platform (in plural also “Goods”).


    Track number means a unique alphanumeric or numeric code (barcode - identifier) that is assigned to orders and allows you to track the status of their delivery in the Delivery Service.


    Notification means an electronic message sent by Ozon to the Customer’s PA as well as to his/her Email.


    Email means the email address provided by the Customer when registering on the Platform.


    Terms of sale of goods for Individuals means the terms on which the Client places an order for goods as well as pays for them, returns them, and communicates with the Customer concerning them and which are posted on the Platform located at: https://docs.ozon.ru/common/pravila-prodayoi-i-rekvizity/usloviya-prodayoi-tovarov-dlya-fizicheskih-lits-v-ozon-ru/.


    SECTION “PERSONAL ACCOUNT”  


    1. Information About the Customer 

    The Customer shall specify in its PA its trade name in accordance with the requirements of the effective laws, including the trade name that does not mislead with regard to the PA’s belonging to a specific party.


    2. Registration and authentication using Ozon ID 

    When registering in the PA or in already existing PA, the Customer links Ozon ID when authorizing in the PA, and Ozon authenticates the Customer using a one-time password to the phone number and/or email linked to Ozon ID, certifying the Customer’s right to access the PA. By linking Ozon ID to the PA, the Customer undertakes to comply with the Terms of Use of Ozon ID.

    The Customer shall take all necessary measures to ensure the confidentiality of Ozon ID and not provide access to the PA and Ozon ID to third parties, except when these parties act on behalf of the Customer (the Customer is responsible for the actions of such third parties as for his own).

    The Parties shall recognize that Ozon ID data and any information displayed in the Customer’s PA is Confidential Information.


    3. Access reset by the Customer 

    If the Customer has any doubts about the security of Ozon ID or the password or the possibility of its unauthorized use by third parties, the Customer should immediately notify the Support Service (via the PA or by contacting it).


    4. Access reset by Ozon 

    If Ozon has any suspicions about use of the Customer’s PA by a third party or by malicious software, Ozon may unilaterally reset the Customer’s password of the PA and/or terminate access to the PA using the linked Ozon ID. The Customer may link new Ozon ID to the PA only during personal contact with the Support Service and identification of the Customer.


    5. Filling orders placed 

    Unless it is contrary to the law, the Parties shall ensure filling all orders placed but not completed and shall continue to communicate with each other or with the Clients in respect of such orders upon the Contract cancellation date.


    6. PA deletion after the Contract termination 

    Upon completion of all actions in respect of the orders previously placed, Ozon shall delete the PA and all information about the Customer’s goods from the Platform without the possibility of recovery.


    7. PA Deactivation right 

    With a prior Notification, Ozon may deactivate the Customer’s PA (suspend the provision of the Services) in case of violation of any term of this Contract.


    8. Ozon’s Actions in the PA 

    Ozon, represented by its employees and other authorized persons, has the right to perform all actions in the Customer’s Personal Account necessary to resolve the Customer’s requests to the Support Service, which the Parties consider performed on the instruction of the Customer.


    9. Separate PAs for Websites 

    If the Customer’s Country is the Republic of Belarus, and the goods are to be sold on the Sites www.ozon.ru and www.ozon.by, the Customer undertakes, if necessary, to create separate Personal Accounts for each of the specified Sites.


    10. Integration into Personal Account via Ozon Seller API 

    The Customer can use the tool for integrating his accounting system with the PA via Ozon Seller API. Through integration via Ozon Seller API, the Customer can upload, update and receive item data. Terms of integration via Ozon Seller API are contained in the Ozon Seller API Documentation.

    The Parties acknowledge that when integrating via Ozon Seller API, the data reflected in the Ozon system take precedence over the data reflected in the Customer’s system.


    11. Electronic signature in the PA 

    Simple electronic signature (SES) means a digital signature, which by use of codes, passwords or other tools, confirms that an electronic document has been drawn up by the Customer or by Ozon, performing actions in the PA.


    SES key means a unique sequence of symbols intended for creation of the electronic signature. In respect of SES, codes, passwords and other tools or a combination thereof, play the role of the SES key. SES is created by the Customer in Ozon information system when confirming actions in the PA using the SES key: entering a password when the Customer successfully authenticates in the PA or a SMS-code received by the Customer, including when the Customer authenticates via Ozon ID. The Customer shall keep confidential the SES key.


    The Customer’s actions in the PA are performed by drawing up an electronic document in Ozon information systems. Such electronic documents (files, electronic protocols, logs, program codes and other information in electronic form):

    • are deemed signed by the Customer using SES;
    • are equivalent to the paper documents signed by the Customer’s own hand;
    • have legal consequences similar to handwritten signatures in accordance with the legislation of the Russian Federation.


    The Parties have agreed on the distribution of the burden of proof in disputes about SES:

    • in respect of the presence or authenticity of the SES, the burden of proof is on the Party, which does not agree on the presence or authenticity of the SES;
    • in respect of the fact of amendments in the electronic document, the burden of proof is on the Party that asserts this fact;
    • in respect of the fact of receipt by one of the Parties of the electronic message signed by SES, the burden of proof is on the Party challenging this fact.


    SECTION “PARTNERS FOR SERVICES” 


    1. Selecting a Partner 

    Services under this Contract may be provided by the Partners. Ozon organizes the interaction between the Customer and the Partners, with whom the Customer or Ozon (on the instruction of the Customer) concludes the contract.


    2. Terms of interaction with Partner 

    Ozon transmits to the Partners the Customer’s contact details provided by the Customer during registration on the Platform or later in the Personal Account. The Customer has the right to provide the Partner with the access to his/her Personal Account, thereby instructing the Partner to perform actions in the Personal Account, which are necessary to perform such instructions. Ozon shall not be held liable for the Partner’s actions in the Customer’s Personal Account.


    SECTION “ITEM PAGE”  


    1. Item Page creation 

    The Customer shall independently create a new Item Page in his PA or add its own price offer to the existing Item Page. The Customer who created the Item Page has the right to establish a ban on copying and/or duplication by other Customers. On behalf of the Customer, Ozon may set a maximum amount of Item Pages created by the Customer.


    2. Responsibility for item Page information 

    The Customer is responsible for the completeness and compliance of the information in the Item Page with the requirements of the law and the Contract. The Customer should keep up to date any information about the item, its range, and price which is provided on the Item Page. If an Item Page contains inaccurate information, the Customer shall assume any and all negative consequences that may arise in this regard, including when calculating the amount of Ozon’s Remuneration based on inaccurate data.


    The Customer is prohibited from placing information (including images) on the Item Page:

    (a) not directly related to the item and/or its description;

    (b) distribution of which is prohibited in accordance with the legislation of the Russian Federation and/or the Country of destination;

    (c) for the distribution of which administrative or criminal liability is established in accordance with the legislation of the Russian Federation and/or the Country of destination;

    (d) containing (including but not limited to): public calls for terrorist activities or justification of terrorism; extremist materials; propaganda or scenes of pornography, violence and cruelty; foul language; information discrediting certain categories of persons on various grounds, including attitudes towards religion, place of residence, in connection with their political convictions;

    (e) containing phone numbers, messenger accounts, email addresses, links to third-party Internet resources.


    3. Message about item Page inconsistency 

    If any inconsistencies are discovered on any Item Page, the Customer should immediately advise Ozon about that indicating such inconsistencies.


    4. Item Page processing 

    In case of violation of the legislation and the provisions of the Contract, Ozon has the right to make checks of any Item Page (both at the stage of its creation and after posting it on the Platform) and in case of insufficiency or inconsistency of the content of such Item Page with the legislation or the provisions of the Contract, at its option:

    (a) require from the Customer to make amendments (and the Customer is obliged to make them immediately);

    (b) independently change the item category or the content of the Item Page, including attribute values; and (or);

    (c) correct the translation of information on the Item Page without misrepresenting the content;

    (d) block the Item Page on the Platform making the item unavailable for the Client to order.

    The Customer agrees that Ozon, when checking and making changes to the Item Page, may use information from the official websites of manufacturers/official distributors of goods.


    5. Item Page blocking 

    Ozon has the right to block the Customer’s Item Page without prior notification and the Customer’s consent in the following cases:

    (a) the item is posted in the wrong category;

    (b) the item has the wrong item type;

    (c) the description is inconsistent with the item name;

    (d) the description does not meet Ozon’s requirements;

    (e) the image is inconsistent with the item name;

    (f) the image is inconsistent with the specifications stated;

    (g) the item is displayed “in stock” on the Website but the Customer cancels the item order with the “out of stock” reason;

    (h) upon receipt of an appeal from the copyright holder about the violation of his right to a trademark;

    (i) upon receipt of information that the item is counterfeit.


    6. Item Page use 

    Ozon may post the Item Page and/or any information units included in it:

    (a) on the Platform together with other customers' price offers for similar goods;

    (b) on third-party resources for advertising and marketing purposes; the cost of such placement shall be additionally determined by Ozon in accordance with the terms and conditions of the Contract.


    7. Separate Item Pages on the Websites 

    If the Customer’s Country is the Republic of Belarus and the goods are to be sold through the use of the Websites www.ozon.ru and www.ozon.by, the Customer undertakes, if necessary, to create separate Item Pages in the PA for each of the specified Websites.


    8. Hiding of Item Page 

    Ozon may hide Item Pages with low efficiency (unpopular products) from the Platform. Ozon independently sets the performance indicators of the Item Page and, in case of non-achievement, hides the Item Pages in the prescribed manner.


    SECTION “REQUIREMENTS FOR GOODS” 


    1. GENERAL ITEM REQUIREMENTS 


    1.1. Compliance with the requirements of the Platform 

    The item should comply with the terms of the Contract, the description on the Item Page in all respects, including, but not limited to, the item size and weight as well as with Ozon’s other requirements in the PA. If the goods do not comply with the requirements above, Ozon may suspend the performance of its obligations with regard to such goods.


    1.2. Item quality 

    The item shall be of adequate quality, i.e. they shall be usable for the purposes for which goods of the respective type are normally used and the goods themselves or their packages shall not be visibly altered, deformed, or broken. Upon Ozon’s request submitted through the PA prior to or after the commencement of item sale, the Customer shall specify in the PA the details of documents confirming the compliance of the goods with all mandatory quality requirements (and/or upload copies of such documents), keep the documents in the PA updated (in case of changes).


    1.3. Intellectual Property Rights (IPRs) 

    In respect of all goods the Customer shall receive the exclusive right or licenses or other necessary consents to use of trade names, trademarks, service marks, trade designations, names, images and/or other protected IPRs of third parties. The Customer, at the request of Ozon, before or after the start of the sale of the goods, is obliged to provide copies of documents confirming the right to use IPRs, including in the Country of destination.


    The Customer guarantees that its provision of the respective documents does not violate any agreements between the Customer and third parties, including confidentiality terms (regarding trade secrets, personal data, etc.), as well as other provisions of applicable laws. The Customer agrees that Ozon may verify accuracy and validity of the provided documents by, including but not limited to, making requests to the persons who issued such documents, are their signatories or indicated in the documents as contact/authorized persons. The Customer also guarantees that Ozon’s communication with the abovementioned persons shall not violate such persons’ rights, and where provided for in applicable laws all consents/permissions for Ozon to communicate with such persons have been obtained.


    1.4. Appeal of IP rights holder 

    If Ozon receives a request from the trademark owner regarding the violation of exclusive rights to goods placed by the Customer on the Platform, Ozon requests from the Customer documents confirming its right to sell such goods, and the Customer is obliged to provide documents to Ozon. Until the documents are provided, Ozon has the right to block the Customer’s Item Page, making it unavailable for ordering by the Customer.


    After receiving the documents, Ozon decides on the legality of placing the Customer’s goods on the Platform for sale. If the goods are placed legally, Ozon removes the block from the Customer’s Item Page.


    The IP rights holder has the right to familiarize himself with the documents provided by the Customer in relation to the disputed goods, as well as with the list of Customers selling goods for which the IP rights holder has exclusive rights.


    The Customer agrees that Ozon is also entitled to provide its contact details to the relevant right holder at the latter’s reasoned request to contact the Customer for the purpose of pre-trial settlement of the dispute and/or going to court regarding the violation of exclusive rights. Ozon is not responsible for the transfer of such data to the IP rights holder, their use by the IP rights holder, and does not participate in further interaction between the Customer and the IP rights holder.


    1.5. Submission of documents 

    The Customer should provide Ozon with confirmation of the item compliance with the requirements of the legislation and the Contract within 3 (three) calendar days as of the date of sending the request, as well as in case of receiving a request from the copyright holder, confirmation of the legality of placing the goods on the Platform.


    1.6. Item packing 

    The item shall be supplied in containers and/or packing to ensure its safety (and, if necessary, air tightness) during transportation, sorting, handling at the warehouse process, storage, loading into the vehicles and unloading from them in the standard conditions. The item packing should be intended for the item weight and should keep it. Goods with protruding sharp parts and corners should have protective covers on the relevant parts or should have enduring packing not allowing penetration of sharp elements beyond it.


    2. LIST OF PROHIBITED GOODS 

    The Customer may not post for sale on the Platform goods the sale of which is prohibited or restricted by the laws of the Russian Federation remotely, including (without limitation) the following goods:

    • alcoholic beverages;
    • precious and rare earth metals;
    • weapons, ammunition, explosives and explosive devices, means of detonation, cartridges, means of exploding, gunpowder;
    • radioactive materials, X-ray equipment and devices, devices and equipment using radioactive substances and isotopes, radioactive materials;
    • erotic and pornographic materials;
    • encryption equipment;
    • poisons, narcotic drugs, and psychotropic substances, and their precursors;
    • human remains and ashes; infectious substances (biological materials, injection solutions, immunobiological preparations);
    • products made from toxic materials;
    • ethyl alcohol and ethyl-containing products;
    • special and other technical means intended for covert obtaining extraction of information in a surreptitious manner;
    • all types of weapons;
    • goods that are objects of cultural heritage;
    • pesticides and agricultural chemicals;
    • poaching products;
    • tobacco products;
    • jewelry (except for goods permitted for sale in accordance with the legislation of the Russian Federation);
    • medical drugs, vitamins, supplements (except supplements officially certified for sell in Russia);
    • hookahs, bongs;
    • devices for the consumption of nicotine-containing products (including products with heated tobacco, solutions, liquids, mixtures or gels, including nicotine-free liquids);
    • Covid-19 test kit not intended for household use;
    • veterinary drugs;
    • veterinary vitamins;
    • live plants, seeds;
    • eat belt adapters, including seat belt adjuster, seat belt guide, seat belt cover, seat belt triangle;
    • road signs;
    • frameless child seats;
    • precious stones which are not part of jewelry;
    • food products other than groceries, confectionery, and beverages with a storage temperature of +17 to +24 degrees Celsius;
    • the Airsoft and Pneumatics category products: products with a muzzle energy of more than 3 J;
    • live animals and insects;
    • gas cartridges for self-defense, as well as any mechanical sprayers, aerosols, and other devices equipped with substances that cause tear or irritation;
    • mercury thermometers;
    • dietary supplements containing plants and plant processing products, psychotropic, narcotic, potent, or toxic substances (as per Appendix 7 to the Technical Regulations of the Customs Union “On Food Safety”);
    • poppers;
    • second-hand goods;
    • pyrotechnics of IV and V hazard classes;
    • disposable electronic cigarettes and vaping liquid, including nicotine-free;
    • net fishing gear;
    • electrofishing systems and devices for catching by means of electric current;
    • traps and snares;
    • animal behavior correction collars with electrical and/or ultrasonic and/or sound effects;
    • goods, the appearance (including the images placed on them) or the content of which includes the promotion propaganda narcotic drugs, psychotropic substances and their precursors; propaganda or cruelty to animals; propaganda or public display of Nazi attributes or symbols; promotion of non-traditional sexual relations, gender reassignment, pedophilia;
    • goods intended for free distribution (marked “Not for sale”);
    • food products containing fly agarics;
    • ritual goods (monuments, coffins, burial sets, ritual clothing, funeral goods);
    • digital goods, including those on tangible media;
    • special means of traumatic and restraining effect;
    • universal keys for intercoms, which can be used without unique configuration.


    SECTION “QUALITY INDICATORS OF SERVICE” 


    1. Rating assignment 

    Ozon may assign service quality indicators of the Customer in front of the Client such as the Customer’s price index relative to market prices, order cancellation rate to the total number of orders, expired deliveries due to the Customer’s fault, as well as other indicators and their critical level. Ozon has the right to change indicators and their critical level unilaterally, notifying the Customer.


    2. Rating change 

    If the Customer’s service quality indicators downgrades, Ozon may set limits on his/her posting of goods on the Platform and impose other restrictions on the Platform use. If the Customer’s service quality indicators downgrades to critical values, Ozon may suspend performing the obligations under the Contract or terminate the Contract.


    3. Blocking and restricting access 

    Ozon has the right to block the Customer’s Item Pages and restrict his access to the Platform in case of a decrease in service quality indicators. Until the blocking and introduction of restrictions, Ozon sends a notification to the Customer about the need to correct the service quality indicators for 7 (seven) calendar days. After blocking the Item Pages and restricting access to the Platform, the Customer has the right to correct the service quality indicators and send Ozon a request to remove the blocking and restrictions.


    In case of violation of the terms of the Contract, Ozon has the right to block the Customer’s Item Pages and to restrict access to the Platform without prior notification to the Customer.


    SECTION “REPRESENTATIONS AND WARRANTIES” 

    The Customer shall represent and guarantee to Ozon as follows:


    1. Authenticity of representations 

    All Representations shall be authentic, valid, accurate, and not misleading as of the date of conclusion of the Contract and during the period of its validity. In case of occurrence of any circumstances which can indicate their unauthenticity, invalidity or inaccuracy, the Customer should immediately advise Ozon thereof. The Parties agree that Ozon relies on the representations and warranties provided by the Customer.


    2. Compliance with legal requirements 

    The Customer represents and warrants that the Customer has all the rights and powers necessary to conduct economic activity (legal capacity), as well as the Customer has obtained all the necessary permits from the authorized bodies or organizations to exercise the rights and fulfil the obligations under the Contract.


    All documents and information provided prior to the conclusion of the Contract and/or during the preliminary legal and financial due diligence of the Customer according to Ozon’s internal procedures, including due diligence and anti-money laundering procedures (where applicable), were accurate when submitted, valid, accurate and not misleading.


    The Customer agrees that, to control quality of the Platform use, placing and shipping Orders, as well as Customer’s performance of the Contract terms, Ozon may at any time conduct due diligence on the Customer by, including but not limited to, requesting supporting documents and information from the Customer, as well as verifying their accuracy and validity. The Customer guarantees that the provision of relevant documents and information does not violate any agreements with third parties, including in terms of the confidentiality of restricted information (information constituting a trade secret, personal data, etc.), as well as the applicable provisions of the current legislation.


    The Customer confirms that he undertakes to comply with the requirements (confirms that he complies with the requirements) of all applicable laws, including laws related to anti-money laundering, anti-corruption and anti-bribery, in compliance with sanctions and anti-illegal trade, prohibition of the use of child or forced labor, the proper use of confidential information (including inside information), and also not to take any action that may lead to a violation of such laws, not to facilitate, encourage or induce anyone to participate in such activities.


    The Customer guarantees and confirms the implementation of a sufficient and effective internal control system; measures to detect and prevent the giving of bribes and commercial bribery with the participation and (or) in relation to their employees in the process of carrying out their official duties; legalization of proceeds from crime; violations of applicable sanctions and illegal trade; improper use of confidential information (including insider information).


    The Customer represents and warrants that at the time of signing the Contract and in the tax periods during which operations are performed under the Contract, it does not and will not reduce the amount of taxes payable in the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination as a result of misrepresentation of information about the facts of economic life (the totality of such facts); correctly qualifies its tax liabilities arising on the territory of the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination, based on the actual circumstances of the execution of the Contract.


    The Customer also confirms its agreement with the main provisions of the Ozon anti-corruption and ethical business Policies posted on the Platform and follows them.


    These representations and warranties, and other compliance obligations are fully reflected in the Anti-Corruption and Regulatory Compliance Clause and the Standard Clauses, which, by accepting the terms of the Contract, the Customer agrees to and undertakes to follow them.


    The Parties agree that the above warranties have material significance for them for execution of the Contract and for performance of their obligations hereunder.


    3. Information disclosure 

    The Customer shall have the organizational, financial, human, and other resources necessary for due performance of the Contract and shall have expressly disclosed all material information about affiliates of the Customer, its financial situation and operation; no other documents or information which could adversely affect Ozon’s opinion in assessing the potential risks associated with execution or performance of the Contract exist, and the Customer is not aware of any facts, issues or other circumstances which have not been disclosed in writing to Ozon the disclosure of which could affect Ozon’s willingness to enter into the Contract with the Customer.


    4. Freedom of the Contract 

    Prior to the Contract execution, the Customer:

    (a) has not experienced inequality of bargaining power, and approval of the other content of the terms of the Contract was not substantially hindered;

    (b) had a reasonable opportunity to review the terms of the Contract and to participate in determining its terms and conditions by providing its comments concerning the text of the Contract;

    (c) has carefully studied the terms and conditions of the Contract and has independently accepted all the terms and conditions of the Contract in their entirety without amendments on the basis of its reasonably understood interests.


    5. Unburdensome nature of the Contract 

    Neither the entire Contract nor any of its terms:

    (a) shall deprive the Customer of the rights normally granted under contracts of this type;

    (b) shall not exclude or limit Ozon’s liability for violation of the obligations under the Contract; and

    (c) shall include terms manifestly burdensome to the Customer.


    6. No risk of liquidation or insolvency 

    None of the following events occurred and does not occur on any date during the term of the Contract:

    (a) the Customer decides to liquidate itself;

    (b) the net assets of the Customer at any time during the term of the Contract are less than the amount of the minimum authorized capital required by the laws of the Customer’s Country (if applicable);

    (c) The Customer submits an application for the application of bankruptcy procedures to him or becomes insolvent (bankrupt) or declares a moratorium on the satisfaction of creditors' claims or becomes unable to pay his /her debts;

    (d) The Customer submits an application for the appointment of a trustee in bankruptcy, interim trustee, trustee or bankruptcy trustee or agrees to such appointment.


    7. No obstacles to perform the Contract 

    Execution or performance of the Contract does not violate and will not result in violation of:

    (a) the charter or other corporate or other internal documents of the Customer;

    (b) the provisions of any legislative or regulatory acts of the Russian Federation and/or the Customer’s Country;

    (c) any orders or decisions that are applicable to the Customer, issued by courts, commercial courts or arbitration or government agencies; or

    (d) any terms or conditions of any other agreements or contracts to which the Customer is a party, or such that are binding on the Customer; and will not result in default under any such agreement or contract.


    8. Compliance of item with contractual requirements 

    The Customer confirms that each item meets all requirements of the laws of the Russian Federation and/or the Customer’s Country and the Contract (to the extent that it is subject to such requirements); and the Customer undertakes to comply with all of Ozon’s requirements to the list of the goods posted, the quality of their images, the description of the goods as well as other requirements in terms of the information provided by the Customer to the Platform via its PA. The Customer shall be obliged to assist Ozon in making checks of goods and Item Pages for their compliance with the requirements of the laws of the Russian Federation and/or the Customer’s Country and the Contract, as well as to perform Ozon’s decisions taken as a result of such checks.


    9. Advertising 

    The Item Page, its images and descriptions, advertising and marketing information (including, but not limited to, placement of advertising materials in the order transferred or in the item packing) have no watermarks, links to the Customer’s website or other resources on the Internet (except for information about the website of the Customer, the manufacturer and/or the importer on the item itself or on its packing).


    10. Rights of third parties 

    The Item Pages created by the Customer, information in them as well as other records and information transferred to Ozon in connection with the Contract:

    (a) do not violate the legal requirements of the Russian Federation and/or the Customer’s Country, the legitimate interests and rights of third parties (including, without limitation, the intellectual property rights) and are permissible for posting on the Internet; and

    (b) do not violate the personal dignity, honor and good name, business reputation, privacy, personal and family secrets, and other intangible benefits; the Customer has duly received (and at the first request of Ozon is prepared to provide) the consent of all third parties to use of the images (including their photographs, works of the fine arts, audiovisual and other similar works in which they are depicted).


    11. Intellectual property rights (IPRs) 

    In respect of the Item Pages created, their components and/or other records transferred to Ozon in connection with the Contract, the Customer has duly received:

    (a) the exclusive right (or license/right to use and permit other persons to use) to any IPRs contained therein;

    (b) all necessary consents to use the IPRs without specifying the name of the author and/or other persons who participated in their creation as well as to publish, modify, abridge, and complement, supply them in use with illustrations, a foreword, afterword, comments or any notes; and

    (c) all necessary consents to use of trade and other names, trademarks, service marks, trade designations, images and/or other third parties' IPRs protected.


    12. Claims 

    The Customer undertakes to address any claims independently and at its own expense:

    (a) in respect of the goods offered for sale on the Platform (including, among others, any claims in connection with aftersales service of the goods) as well as undertakes to compensate Ozon for all documented and reasonable costs, expenses, and losses associated with consideration of such claims by Ozon;

    (b) related to damage/loss of property of third parties, which occurred as a result of the transfer of goods that do not meet the requirements of the Contract;

    (c) in connection with violation of the rights or legitimate interests of third parties (including intellectual property rights) or any Representation. When considering disputes, the Customer should intervene at Ozon’s request on its side (without prejudice to Ozon’s other rights) and compensate the latter for documented and reasonable damage caused by the proceedings and their consequences.

    (d) if Ozon receives claims from the IP rights holder and/or exclusive distributor (hereinafter referred to as the IP rights Holder) about the violation of exclusive rights in connection with the placement of the Item Page by the Customer on the Platform, Ozon has the right to block the Page of the relevant item on the Platform, making it inaccessible for ordering Clients. In case of disagreement with the blocking, the Customer, independently and at his own expense, undertakes to negotiate with the Copyright Holder to settle his claim.


    Ozon resumes the provision of services under the Contract in relation to the relevant item in the event of:

    (1) if the Copyright Holder has applied to Ozon with a request to unblock the Customer’s Item Page;

    (2) if the Customer has provided Ozon with the official written consent of the Copyright Holder to unblock the Item Page or a court decision confirming that the Customer’s placement of the Item Pages does not violate the rights of the Copyright Holder of the exclusive right;

    (3) if Ozon determines that the information contained in the Item Page does not violate the rights of the Copyright Holder.


    13. Intellectual property 

    Either party shall retain all intellectual property rights, trademarks and/or other intellectual property (including logos, designs, drawings) which can be used within the Contract (IP Objects). Execution of the Contract may not be interpreted as granting the Customer any licenses and/or rights of use in respect of Ozon’s IP Objects. Without Ozon’s prior consent, the Customer may not publicly refer to Ozon’s trade name (as well as its logo or trademarks). Ozon may publicly refer to the Customer’s trade name (as well as its logo or trademarks) to indicate it as one of the Customer s on the Platform as well as in other circumstances. Either party undertakes not to register the IP Objects similar to the IP Objects of the other party and not to use the information provided about the IP Objects of the other party except in connection with performance of the Contract.


    14. Parties' assistance 

    The parties shall provide each other with reasonable assistance in protection of the IP Objects (including by advising each other of all known or suspected falsifications, copying, imitation or other violations of the rights to the IP Objects). At the same time, in order to avoid doubts, only the right holder shall retain the exclusive right to initiate proceedings in respect of the IP Objects owned by it.


    SECTION “CONFIDENTIALITY AND PERSONAL DATA”  


    1. Confidential Information 

    Confidential information means any information that has become known to the Parties in connection with the Contract, which has commercial value for any of the Parties due to its unknown to third parties, including but not limited to:

    • inside information, trade secrets, personal data,
    • know-how, intellectual property,
    • information about products, deals, customers, price structure, marketing strategy, commercial opportunities, etc.,
    • information on the types and prices of goods / services, the amount of commissions and other payments under the Contract.


    Confidential information under the Contract may be transferred by the Parties to each other both with and without a confidentiality stamp. The Parties may indicate the Confidentiality of the transmitted information in letters, acts of acceptance and transfer of documents, in e-mail, orally or in other ways.


    The Parties undertake:

    (1) use Confidential Information only for the purposes of the Contract;

    (2) transfer Confidential Information only to those of its employees who need it for the purposes of the Contract, and with whom confidentiality obligations have been signed;

    (3) not disclose Confidential Information to third parties without the consent of the transferring Party (except for disclosure to its professional consultants or on the basis of a reasonable request from a government agency);

    (4) protect the received Confidential Information from unauthorized access by third parties for 3 (three) years after the termination of the Contract.


    2. Personal Information 

    The provisions of the “Personal Data Clause” apply to the relations of the Parties.


    3. Personal Data of the Clients 

    In cases where the Customer receives the Clients’ PD from Ozon and / or transfers PD to third parties to organize the delivery of goods to the Clients, the Customer is obliged to comply and oblige such third parties to comply with the rules and principles of processing PD of Clients provided by the Federal Law of July 27, 2006 № 152-ФЗ “On personal data” and other applicable regulations, while remaining responsible for the actions / inactions of such third parties in relation to the Clients' PD, as well as:

    (a) to destroy or ensure the destruction by third parties of the PD of Clients when the purpose of their processing has been achieved (sale of goods to a Client), or when Ozon informs about the absence of grounds for their processing, as well as, upon Ozon’s request, to provide evidence of destruction or ensuring the destruction of Clients’ PD by third parties within 5 (five) business days from the date of receipt of such a request;

    (b) to provide with the information on the activities of third parties on the processing of PD of the Clients necessary for its control at Ozon’s request within 10 (ten) calendar days from the date of receipt of such request;

    (c) immediately (within 24 (twenty four) hours from the date of discovery) to notify Ozon about the leakage of Clients’ PD and/or other incident with Clients’ PD, as well as to provide detailed information about the leakage and/or other incident at pdn@ozon.ru.


    4. Responsibility for violations in the field of personal data of Clients 

    The Customer is responsible for any possible claims that may arise in connection with a violation of the legislation of the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination on PD, including as a result of the Customer’s use of the Customer’s PD for purposes other than specified in this section, or due to non-compliance with security and confidentiality requirements and undertakes to compensate Ozon for documented losses of the latter caused by such a violation, including reimbursement of the amounts of possible fines, penalties and compensation that may be presented to Ozon for payment in court or out of court, within 5 (five) business days from the date of receipt of the relevant demand from Ozon.


    SECTION “REQUIREMENTS FOR ORDER PROCESSING”  


    1. RECEPTION AND PROCESSING OF THE CLIENT’S ORDER 


    1.1. Information about Customer’s warehouses 

    The Customer in the PA indicates information about one or several Customer’s warehouses, from which the goods are shipped, remaining responsible for the relevance of this information. At the same time, the Customer undertakes to indicate in the PA all the information necessary for filling out about the warehouse and preparing the order. Ozon has the right to set the minimum and maximum time required to prepare an order for shipment to the Customer.


    1.1.1. Integration with the Partner’s warehouse 

    If the opportunity to choose the Partner’s warehouse is available to the Customer in the Personal Account, Ozon integrates, on the Customer’s instruction, with such Partner (Fulfillment Partner) of the Customer for the purpose of transmitting statuses (including acceptance, processing, storage, shipment of goods) on behalf of the Customer.


    1.2. Information about the goods available for sale 

    The Customer is obliged to indicate in the PA the quantity of each of the goods that he is ready to sell to Clients from each of the Customer’s warehouses, and to keep the data on such quantity up-to-date in real time. Such goods become available on the Website for ordering.


    1.3. Information about orders 

    When placing the order for the Customer’s goods on the Site, information about this is displayed in his PA. The order information includes a list of the goods ordered by the Client, their quantity and price.


    1.4. Confirmation of the readiness of orders 

    The Customer undertakes to indicate the completion of the assembly and packaging of the order by putting down the appropriate status of the order in the PA.


    2. DELIVERY SERVICE 


    2.1. Choosing the Delivery Service 

    The Customer in the PA indicates the delivery method from among the available ones or his own Delivery Service (if such option is available in the PA). Ozon places information about the Customer’s Delivery Service in the Customer’s Item Page. Ozon has the right to ask the Customer for documentary confirmation of the conclusion of an agreement with the chosen Delivery Service.


    2.2. Delivery parameters 

    The Customer in his PA specifies his own delivery parameters (delivery geography, order shipment and delivery time, etc.). With a Non-integrated delivery method, the Customer undertakes to deliver by courier-to-door delivery. With an Integrated delivery method, the required delivery parameters are displayed in the Customer’s PA based on the parameters specified by the Delivery Service.


    2.3. Updating information about the Delivery Service 

    With the Non-integrated delivery method, the Customer is responsible for the validity of the specified delivery time. If, according to information available to Ozon, the delivery time specified by the Customer differs from the actual delivery times to the Client, Ozon may unilaterally adjust such delivery time settings. With the Integrated delivery method, Ozon, on behalf of the Customer, may update the necessary delivery parameters without obligation to notify the Customer.


    2.4. Transfer of personal data to the Delivery Service 

    Ozon collects personal data (including order data) of Clients and transfers them to the Delivery Service on behalf of the Customer.


    3. TRANSFER OF ORDERS FROM THE CUSTOMER TO THE DELIVERY SERVICE 


    3.1. Order transfer procedure 

    The procedure for transferring the generated orders is determined by the agreement between the Customer and the Delivery Service. Prior to the transfer of the order to the Delivery Service, the Customer undertakes to check the status of the order to ensure that the order has not been canceled or otherwise changed in status by the Client or Ozon. The Customer bears any negative consequences associated with the transfer of the order after the order has been cancelled. The Customer is responsible for the discrepancy between the transferred goods to the Delivery Service and the Client’s order.


    3.2. Terms of transfer of orders 

    The Customer undertakes to assemble the order, indicate the appropriate status of the order in the PA, and also transfer the order to the Delivery Service no later than 24 (twenty-four) hours before the date of shipment of the Order. The order (properly packaged) shall be accepted by the Delivery Service before the shipment deadline. Otherwise, Ozon has the right to cancel the order by notifying the Customer no later than 2 calendar days before the actual cancellation of the order.


    3.3. Notification of the transfer of the order to the Delivery Service 

    The Customer within 24 (twenty-four) hours shall transmit to Ozon the information about the transfer of the order to the Delivery Service, including the correct track number the tracking of which displays the status confirming the acceptance of the order by the Delivery Service.


    3.4. Delivery status 

    With the Non-Integrated delivery method the Customer within 1 (one) calendar day from the moment the order is actually delivered to the Client indicates the current status in the PA. . If the delivery status is not updated in time, Ozon has the right to cancel the order.


    3.5. Track number 

    The Customer is obliged to provide Ozon with a valid track number to track the order using systems commonly used to track shipments moved by delivery services. If the provided track number is not tracked, Ozon may send a request to the Customer about the need to correct the track number. With the Integrated delivery method, the Customer is obliged to send a request to the Support Service to correct the track number within 2 (two) calendar days from the date of receipt of the request from Ozon.


    With the Non-integrated delivery method, the Customer is obliged to correct the track number on his own in the PA within 2 (two) calendar days from the date of receipt of the request from Ozon.


    Ozon has the right to cancel the order with incorrect or untraceable track number.


    3.6. Reliability of status 

    The Customer shall be fully responsible for the accuracy of the information about the delivery status of the order. If the Customer does not timely enter information on the status of the order delivery, then Ozon has the right to cancel the order, as well as lower the quality indicators of the Customer’s service, while the Customer bears the risk of all negative consequences of order cancellation. If the Order, which Ozon canceled as a result of the Customer’s late provision / failure to provide the status, was actually delivered to the Customer, then Ozon is under no circumstances responsible for the negative consequences resulting from such an action / failure to act by the Customer. In the event the track number is not updated, or is updated incorrectly by the Delivery Service, as well as with the Non-integrated delivery method, Ozon, on behalf of the Customer, has the right to track the track number on its own, including through the tracking systems, and update information on the delivery status. Ozon is under no circumstances responsible for the negative consequences in case of receiving false information about the status of the order from the Customer or the Delivery Service. Ozon is under no circumstances responsible for negative consequences in case of receiving false information about the order status from the Customer or the Delivery Service.


    3.7. Breach of the transfer deadlines 

    If the Customer does not transfer the order within the specified time frame or untimely sends Ozon information about the transfer of the order to the Delivery Service, the order is deemed not transferred, and Ozon has the right to cancel the Client’s order, as well as lower the Customer’s service quality indicators.


    3.8. Breach of delivery time 

    If the Customer does not ensure compliance with the delivery time of the order to the Client, Ozon has the right to cancel the Client’s order. Ozon has the right to send a request to the Customer to clarify the actual delivery time. The Customer is obliged to respond to Ozon within 1 (one) calendar day from the receipt of the request.


    4. ORDER CANCELLATION 


    4.1. Ozon’s right to cancel the order 

    Ozon has the right to cancel orders for the Customer’s goods in the event of improper fulfillment by the Customer of its obligations, including, but not limited to, if the orders are not submitted within the specified time frame and incorrect indication of the delivery address to the Client, shipment of goods with characteristics that do not correspond to the Item Page, shipment of goods prohibited by this Contract for the sale, mass complaints of Clients about the quality of goods, repeated indication of incorrect track numbers. Such cancellation of the order is not recognized as a violation by Ozon of its obligations under the Contract. The Customer is responsible for all negative consequences associated with such actions, including possible claims and/or claims made by the Client in connection with such a cancellation of the order, as well as a decrease in service quality indicators up to the suspension of the provision of services under the Contract.


    4.2. Customer’s right to cancel the order 

    The Customer has the right to cancel his orders, but is responsible for all negative consequences associated with such actions, including possible claims and claims made by the Client in connection with such a cancellation of the order. The cancellation of the order by the Customer is also recognized as receiving information from the Delivery Service selected by the Customer about the cancellation of the order.


    5. PROCESSING OF CLIENT RETURNS 


    5.1. Item return 

    Subject to the consumer protection legislation of the Russian Federation the Client may refuse the goods at any time before receiving them as well as return goods in accordance with the Terms of Sale of Goods via Ozon Platform, taking into account the specifics established in the Contract.


    If the Client makes a request for the return of the goods, the Customer shall consider such a request and within one (1) calendar days make one of the following decisions:

    (a) agree on the transfer of the goods by the Customer for return;

    (b) return the money to the Customer without actually transferring the goods for a return;

    (c) partially compensate the cost of the goods to the Customer;

    (d) refuse to approve the return of the goods if there are grounds provided for by the legislation of the Russian Federation (if Russian Federation is the Country of destination) or other Country of destination, the Contract and Terms of sale of goods for Individuals.


    The Customer informs Ozon of its decision on the return, after which Ozon refunds the money paid for the goods to the Client. Settlements between the Parties shall be made in accordance with the general procedure stipulated by the Contract.


    5.2. Procedure for considering a claim and appeal 

    The claim and/or the appeal is received by Ozon and forwarded to the Customer for consideration. If the Customer does not make a decision within one (1) calendar days Ozon makes a decision on his own. The Client and the Customer shall have the right to involve Ozon in the proceedings on the request and Ozon’s decision is recognized as binding on the parties (provided that it meets the requirements of the legislation of the Russian Federation (if the Russian Federation is the Country of destination) or other Country of destination, including the consumer rights protection legislation).


    5.3. Claims for goods worth up to 1,500 rubles 

    In the event that the Clients present claims about a low-quality item with a price of less than 1,500 Russian rubles (or its equivalent), the Customer instructs Ozon to exercise refund of money without necessarily sending the goods for inspection.


    5.4. Claims for goods costing from 1,500 rubles 

    For claims about low-quality goods with a price of 1,500 Russian rubles (or its equivalent) after the return of the goods to the Customer, he makes a decision on compensation, on the basis of which Ozon, if necessary, returns the funds to the Client. The Customer undertakes to provide a complete and correct address for return of goods in Latin or Cyrillic in the PA. Ozon or the Customer informs the Client of the address for returning the goods (Customer’s address) within 1 (one) calendar day upon the Client’s request, in the absence of a complete and correct address for return of goods the Customer instructs Ozon to return the money to the Customer without obligation to transfer the goods. The Client independently chooses the delivery service to return the goods from those available in the Client’s Personal Account. The delivery of low-quality goods and/or bulky goods is carried out at the expense of the Customer upon presentation by the Client of a receipt for sending the goods. At the same time, the Customer instructs Ozon to compensate the Client for the return shipment when the Client provides a receipt for the shipment of such goods by deducting the cost of shipment from the funds to be transferred to the Customer under this Contract.


    5.5. Refund based on expert opinion 

    If the Client provides an expert opinion confirming the manufacturing defect, the return is possible within a reasonable time, but in any case no more than two years from the date of receipt of the goods. The Customer compensates the Client for the cost of the goods, the costs incurred for the examination, as well as the costs of returning the defective goods upon presentation by the Client of the receipt / receipt of the goods dispatch. If the Customer does not resolve the issue with the Client within one (1) calendar days after the Client’s request, Ozon independently decides on the claim.


    5.6. Return of goods of proper quality 

    Goods of good quality can be returned on the terms and conditions set forth in the Conditions of Sale of Goods with Delivery from Abroad. Refunds to the Client are made in accordance with the legislation and the Contract. All shipping costs are borne by the Client.


    5.7. Checking the item of proper quality 

    The Customer is obliged to receive and check the goods and notify the Support Service about the receipt and the results of the check within no more than 40 (forty) calendar days from the moment the item were sent by the Client. If the Customer has not notified Ozon’s support service within 40 (forty) days, Ozon will return the money for the goods to the Client without agreement with the Customer. The goods are considered lost on the 41st (forty-first) calendar day of shipment.


    5.8. Partial compensation for the value of the goods 

    At the request of the Customer, Ozon provides a service for calculating partial compensation for the cost of the goods to the Client. In his request the Customer after Client’s approval informs Ozon of the amount of partial compensation, and Ozon transfers it to the Client within 1 (one) business day. The cost of the service is equal to the amount of the partial compensation. The Client who has received compensation has the right to return the goods for other reasons. In this case, Ozon will refund the paid amount for partial compensation to the Customer.


    5.9. Returning goods costs 

    The Customer bears all possible costs, including those related to exchange rate differences in case of money return to the Client. The Customer is obliged to reimburse Ozon for the cost of the returned goods indicated in the PA at the time the Client placed the order (by deducting funds in accordance with the Contract).


    5.10. Communication between Customer and Client 

    The Client can contact the Customer at any time of delivery or after receiving the order, and on any issue. The Customer is obliged to provide a response to the Client within 3 (three) calendar days. If no response is received within this period of time, the dispute is resolved by the employees of Ozon, without the participation of the Customer.


    SECTION “ADVERTISING SERVICES”  


    1. SUBJECT 


    1.1. Advertising service for the promotion of goods 

    In addition to the obligations set forth by the Contract, Ozon shall provide the Customer with advertising service on promotion of the Customer’s goods that includes:

    (a) placement of the Advertising Materials of the Customer in the Recommendation Blocks on the Platform and on other websites in order and within the terms hereunder;

    (b) other types of services separately agreed by the Parties.


    2. GENERAL PROVISIONS 


    2.1. Rights of Ozon 

    Ozon shall have a right:

    (a) to change format and design of the Recommendation Block without the Customer’s consent;

    (b) not to accept for placement the Advertising Materials that do not comply with requirements of the Item Requirements Section;

    (c) to determine independently a list of Ozon partner websites for placement of the Recommendation Blocks with the Customer’s goods;

    (d) to delete data in the Advertising Campaign Section upon expiry of six months after the turning off, without a possibility of further data recovery;

    (e) in order to increase quality of provided services, to conduct tests, in the framework of which the Advertising Materials display in the Recommendation Blocks can take place with changes in format, design of the Recommendation Block and the terms of display;

    (f) to suspend the provision of the services to the Customer due to technical, technological and other problems delaying the provision of the Services, while eliminating these problems.


    2.2. Guarantee of compliance with the law 

    The Customer guarantees compliance with the effective laws of the Russian Federation, including compliance with the requirements of the Federal Law No. 38-FZ dated March 13, 2006 “On advertising”.


    2.3. Documents request 

    At the request of Ozon, within 1 (one) calendar day, the Customer shall provide Ozon with documents confirming compliance with the laws of the Russian Federation, including the Federal Law No. 38-FZ dated March 13, 2006 “On advertising”.


    3. PROCEDURE FOR THE PROVISION OF SERVICES 


    3.1. List of Advertising materials 

    The Customer shall determine independently the list of goods for promotion and the Advertising Materials by adding them to the Advertising Campaign Section in the PA. Ozon shall verify Banners for compliance with the Advertising Materials Requirements Section within 2 (two) business days. Ozon shall be entitled to refuse provision of advertising services on promotion in relation to any Advertising Material, including without explaining the reasons.


    3.2. Type of advertising campaign 

    The Customer shall determine independently the type of advertising campaign from the number of available ones for each of the Advertising Materials.


    3.3. Advertising material placement 

    The Customer shall determine independently a place for each Advertising Material placement from the number of available ones.


    3.4. Rate definition 

    The Customer shall determine independently the Rate of Ozon Remuneration for each of the Advertising Materials within the limits agreed upon by the Parties. The more is the Rate amount, the higher is the probability of Display in the Recommendation Block, subject to other factors (relevance of the offer for specific Client, etc.).


    3.5. Start of services 

    Ozon shall start to provide services in the following events:

    (a) in relation to all Advertising Materials added to the Advertising Campaign Section, when the Customer sets a “Turn On” status in the Advertising Campaign Section in the PA, at the same time, if the Customer did not fix the Rate amount, the minimal rate will be applied;

    (b) in relation to specific Advertising Material, when the Customer adds it to the Advertising Campaign Section and fixes the Rate amount, provided that the “Turn On” status is set.


    3.6. Termination of services 

    Ozon shall terminate to provide services in the following events:

    (a) in relation to all Advertising Materials added to the Advertising Campaign Section, when the Customer sets a “Turn Off” status in the Advertising Campaign Section in the PA;

    (b) in relation to specific Advertising Material, when the Customer deletes it from the Advertising Campaign Section, provided that the “Turn On” status is set.

    (c) in relation to all goods and Banners, in the event if the total cost of Ozon services for the reporting period exceeds the limit set by the Customer in the PA, or if the Customer has a debt on any services provided under the Contract.


    3.7. Statistics 

    Ozon shall provide the Customer in the PA with statistics containing data on Displays and on amount of attracted goods. The Parties shall recognize Ozon statistics as the sole reliable source of determination of the amount of services provided and the amount of Ozon remuneration.


    3.8. Suspension of services 

    Ozon shall have a right to suspend provision of advertising services on promotion in relation to the Advertising Material in the event that a fact of presence of unauthentic information in it is revealed, or in the event of other violation of requirements to goods and Advertising Materials set forth by the Contract.


    3.9. Additional services 

    By agreement of the Parties, Ozon may provide the Customer with services for the special placement of Advertising Materials. The Customer sends a request to Ozon for the provision of such services through the PA or by e-mail. If the Parties agree on the parameters for the provision of services, Ozon posts information about essential conditions (Advertising Materials, terms and procedure for special placement) of their provision in the PA, and the Customer accepts them by pressing the “Confirm” button by the Customer.


    3.10. General provisions about discounts 

    The Customer may provide the Clients with discounts on his/her goods.

    In order to provide discounts, the Customer in the Personal Account:

    (a) launches his/her own advertising campaign and independently determines the terms, goods, conditions, etc.; or

    (b) adds goods to one of the Ozon’s advertising campaigns (the conditions and terms of these campaigns are determined by Ozon independently); or

    (c) selects goods to be added to the advertising campaign, suggested to be added by Ozon. Ozon has the right to suggest the Customer to participate in the advertising campaign by adding his/her goods to the advertising campaign at least 7 (seven) days prior to its start and by sending Notices about this. The Customer changes the list of goods added to the advertising campaign at his/her own discretion within a certain number of days, specified by Ozon, before the start of the advertising campaign (if such a period is specified by Ozon). Upon the expiration of the period specified by Ozon, the Customer shall recognize all added goods as participating in the advertising campaign in full compliance with the terms and conditions of such advertising campaign.


    In order to launch his/her own advertising campaign, the Seller independently determines in the Personal Account:

    • type of the advertising campaign;
    • advertising campaign period;
    • parameters of the buyers’ audience;
    • list of goods (from among those available to be added to the advertising campaign);
    • other necessary conditions.


    The Customer launches the advertising campaign by changing the status to «Active» in the Personal Account.


    By launching his/her own advertising campaign or adding goods to the Ozon’s advertising campaign, the Customer unconditionally agrees that the discount is provided to the Clients at the expense of the Customer on the terms and conditions specified in the Personal Account.


    4. REMUNERATION OF OZON 


    4.1. Remuneration amount 

    Procedure of Ozon remuneration payment shall be determined depending on the type of advertising campaign chosen by the Customer. The total sum of Remuneration makes the total of Rates. Remuneration shall be displayed in the PA of the Customer in the Advertising Campaign Section and shall be determined basing on Ozon statistics.


    4.2. Calculation of remuneration on CPC 

    Ozon remuneration for the Advertising services on goods provision (CPC Rate) shall make an amount in rubles.


    4.3. Calculation of remuneration on CPM 

    Ozon remuneration for the Advertising services on goods provision (CPM Rate) shall make an amount in rubles.


    4.4. Attracted item price 

    For the purposes of Ozon remuneration calculation, Attracted Item Price is a price fixed by the Customer and determined at the moment of execution of order by the Client on the Website.


    4.5. Limits of the Rate amount 

    The Customer shall determine Rates amount within the limits of maximal and minimal values set by Ozon in the PA.


    4.6. Remuneration payment procedure 

    Remuneration payment to Ozon that is calculated at the rates specified in the PA, on the base of the amount of services provided in the reporting period and converted at the rate of the Central Bank of the Russian Federation on the date of provision of the relevant service shall be carried out by deduction from the funds due to the Customer and being transferred in accordance with the Contract. In the event of negative balance on the account of the Customer, the latter shall be invoiced for payment of Ozon services. The remuneration of Ozon for the advertising services is included in the total remuneration for all services rendered.


    5. LIABILITY OF THE PARTIES 


    5.1. Liability of the Customer 

    The Customer shall be independently and totally liable for the content and the reliability of information contained in the Advertising Materials, and for violation of third parties’ rights (including, but not limited to, rights on results of intellectual activity) resulted from the use of the Advertising Materials provided by the Customer.


    5.2. Compensation for Ozon’s damages 

    If Ozon receives third-party claims related to violation of their rights, appeals of state authorities in connection with placement of information under the Contract, the Customer shall indemnify for losses, costs, expenses incurred by Ozon, unless It happened through the fault of the Customer.


    ANNEX №1 “TERMS OF SALE BY RESIDENTS OF THE COMMONWEALTH OF INDEPENDENT STATES” 

    The Terms of sale by residents of the Commonwealth of Independent States are located here.


    ANNEX №2 “PROCEDURE FOR THE PROVISION OF SERVICES BY OZON LOGISTICS PARTNERS” 

    Procedure for the provision of services be Ozon Logistics Partners is located here.


    Extra links 
    • List of changes in the contract
    • Constitutional documents
    • User-generated content policy for Ozon resources
    "Ozon物流合作伙伴提供服务的程序"
    Revision of March 6, 2022
    • 1. Subject
    • 2. Remuneration, reporting documents and payment
    • 3. Terms and Conditions for the provision of Services
    • 4. Responsibility of the Parties
    • 5. Transfer of rights and obligations under an agreement with Ozon Logistics Partner in respect of Unclaimed Shipments

    The provisions of the Contract are applied to the extent that they do not contradict this Annex “Procedure for the provision of services by Ozon Logistics Partners”. In case of a conflict between this Annex and the provisions of the Contract, this Annex shall, within the scope of its subject matter, prevail.


    Terms and Definitions

    Cut-off means the time set by Ozon or the Customer in the Personal Account for specific orders, before which the Customer is obliged to confirm the readiness of the Shipments included in the order for delivery and to transfer the Shipment to Ozon Logistics Partner.


    Contract means a Contract for the placement of goods from abroad on ozon.ru (cross-border), the text of which is published at https://docs.ozon.ru/global/zh/contracts-for-sellers/dogovor/.


    Contract with Ozon Logistics Partners means transactions entered into by Ozon with Ozon Logistics Partners on behalf of the Customer within the framework of this Annex, the subject of which is the provision of freight forwarding services provided by Ozon Logistics Partner for the organization of international transportation of Shipments of the Customer to the Client.


    Delivered Shipment means a Shipment that has been duly handed over to the Client in accordance with the Ozon Logistics Partners Regulations (for the provision of freight forwarding services for the organization of international transportation).


    Application means Ozon’s task for the provision of freight forwarding services for the organization of international transportation of Shipments, containing a set of data on Shipments, Recipients, delivery times and other necessary data, sent through IS.


    Ozon Logistics Partner means a delivery service that provides freight forwarding services for the organization of international transportation of Customers' Shipments, which Ozon engages in order to fulfill its obligations to the Customer under Annex No. 2 to the Contract. When working with Ozon Logistics Partners, the Customer can set up delivery parameters through the PA. Shipment Marking means a label with a barcode to identify the Shipment or packaging.


    International transportation means the transportation of goods by various modes of transport, in which the point of departure or the point of destination of the goods is located outside the territory of the Russian Federation.


    Unclaimed shipment means a Shipment that has not been handed over to the Client for reasons dependent on the Client, or which the Client refused to accept both during the transportation period and at the time of its delivery to the Client, as well as in cases where:

    • The item contained in the Shipment is included in the list of prohibited or restricted for import, export or transportation;
    • There are no shipping, commercial and permitting documents for the item, as well as the necessary information about the item and / or the Client.

    Declared value means the cost of the item, set by the Customer at the time of creation of a specific Order and fixed in the Personal Account.

    Dispatch means the transfer of Shipments to Ozon Logistics Partner for the execution of the Application for delivery to the Recipient.

    Sender means the person who presented the Shipment for transportation, indicated in the accompanying documents for the Shipment, which is the Seller of the item.

    Recipient means the person specified in the accompanying documents, to whose address the delivery of the Shipment is carried out.

    Status “Delivered” means the status of the delivered Shipment, which was duly handed over to the Client and in respect of which the corresponding status (“Delivered”) was assigned in the PA. Simultaneously with the Status “Delivered”, the Shipment is billed in the internal Ozon system.


    Freight forwarding services mean services provided by Ozon Logistics Partners for the organization of international transportation of Shipments, including, but not limited to, acceptance, processing, customs clearance, storage, organization of transportation, transfer of the Shipment and execution of all documents necessary for the international transportation of Shipments.


    1. Subject

    1.1. Ozon undertakes, for a remuneration, to execute, on the instruction of the Customer, on its own behalf and at the expense of the Customer, transactions with Ozon Logistics Partners related to the provision of freight forwarding services for the organization of international transportation by the latter of Shipments of the Customer to the Client, and to undertake other actions on its own behalf, but at the expense of the Customer in accordance with the terms and conditions of this Annex using the Ozon Platform.


    1.2. Conditions for the provision of freight forwarding services 

    Ozon enters into the transactions specified in clause 1.11.1 of this Annex on the terms and conditions determined by this Annex and the Ozon Logistics Partners Regulations (for the provision of freight forwarding services for the organization of international transportation). The Customer instructs Ozon to independently determine with Ozon Logistics Partners the conditions for the provision of freight forwarding services for the organization of international transportation of the Customer’s Shipments, including, but not limited to, the delivery time of the Shipments to the Clients, the terms for the provision of other services provided by Ozon Logistics Partners, the cost of the services of Ozon Logistics Partners, the procedure for providing services.


    1.3. Informational and technical support of Ozon 

    Ozon within the framework of this Annex shall provide informational and technical support of Shipments delivered to Clients, with the exception of Unclaimed Shipments and other Shipments not delivered to the Client for any reason, for which Ozon Logistics Partner and the Customer interact independently without the involvement of Ozon, including, but not limited to, mutual settlements, return delivery and/or return of the Shipments to the Customer for any possible reason and/or their disposal. Ozon provides the Ozon Logistics Partner with Customer’s contact details to ensure such interaction between the Ozon Logistics Partner and the Customer.


    1.4. The moment of fulfillment of obligations 

    Ozon’s obligations, specified in clause 1.1 of this Annex, in respect of each Shipment transferred to Ozon Logistics Partner for the purpose of delivery to the Client, are considered to be properly executed at the time of delivery of the corresponding Shipment to the Client (at the moment when the Shipment is considered delivered based on the Status “Delivered”).


    1.5. Risk of accidental destruction or damage 

    Ozon Logistics Partner is responsible for the non-safety of the item and/or the Shipment that occurred after it was accepted for transportation and until the moment it was handed over to the Recipient. Non-safety means not only the loss of the Shipment, but also its shortage or damage. Ozon Logistics Partner bears the risk of accidental loss or damage to the item transferred to him for the purpose of international transportation, from the moment of acceptance from the Sender until the moment of delivery to the Recipient.


    2. Remuneration, reporting documents and payment 

    2.1. Agency fee of Ozon and rates of Ozon Logistics Partners for the provision of freight forwarding services under this Annex are set out in the “Ozon Fees and Tariffs” section.


    2.2. Reporting documents 

    Ozon, within 5 (five) calendar days from the end date of each reporting period (calendar month), shall send the following documents to the Customer’s Personal Account within the framework of this Annex (Reporting Documents):

    • Unified Transfer Document for the amount of agency fee;
    • Agency report;
    • If necessary, other documents.


    2.3. Reimbursement of expenses 

    The Customer agrees to reimburse Ozon for any costs incurred under this Annex, including, but not limited to, costs of Ozon Logistics Partners for the provision of freight forwarding services.


    2.4. Confirmation of Reporting Documents 

    The Customer, within 3 (three) business days from the date of receipt of the Reporting Documents, is obliged, if there are disagreements, to send Ozon through the Platform a reasoned refusal to confirm the Reporting Documents with a detailed description of the discrepancies.


    2.5. If a reasoned refusal to the Reporting 

    Documents is not received within the specified period, the services specified in clause 1.1this Annex are considered to be provided by Ozon properly and accepted by the Customer in full, and are subject to payment in accordance with the Contract and the Annex. Documents signed unilaterally by Ozon are considered to be duly signed by the Parties, and the provisions specified in them are duly agreed upon and accepted by the Customer in the amount indicated in them (in this case, the date of approval of the document will be the last day of the period provided for receiving feedback from the Customer).


    3. Terms and Conditions for the provision of Services 

    3.1. The conditions for the provision of freight forwarding services for the organization of international transportation are set out in the Ozon Logistics Partners Regulations (for the provision of freight forwarding services for the organization of international transportation).


    3.2. Confirmation of readiness of Shipments 

    The Customer is obliged to confirm the readiness of the Shipment for transfer before the Cut-off. If the Customer fails to do so within the specified period, Ozon Logistics Partner may not accept the Shipment for delivery and Ozon may cancel the Client’s order.


    3.3. The Customer, prior to the transfer of the Shipment, is obliged to indicate the actual weight of each item, otherwise the Customer will not be able to confirm the readiness of the Shipments for transfer.


    3.4. Order Processing 

    The Customer, with his own forces and at his own expense, forms the item in the Order into a Shipment for the transfer to Ozon Logistics Partner. The Customer is obliged to pack the item in such a way as to ensure its safety during delivery and a neat appearance.


    3.5. Transfer of the Shipment 

    The Customer transfers the item strictly in accordance with the list in the Order. In case of non-compliance, the Customer assumes the risk of any negative consequences and compensates for all documented losses in connection therewith. If the item is found to be missing in the Shipment, Ozon withholds from the Customer the amount actually paid by the Client for the item, without refunding the Commission as a fee for processing the underinvestment.


    3.6. Information about the number of Shipments in the Order 

    After the receipt of the Order, but before confirmation of the readiness of the Shipments for transfer to Ozon Logistics Partner, the Customer is obliged to provide information on the number of Shipments included in the Order.


    3.7. Drop-off transmission 

    The transfer of Shipments from the Customer to Ozon Logistics Partner is carried out by the “Drop-off” method: Ozon Logistics Partner accepts the Shipments at its warehouse.


    3.8. Information for the transfer of Shipments 

    For the “Drop-off” method of receiving Shipments, the Customer selects an address for receiving from among the available warehouses of Ozon Logistics Partners. If the Customer has not transferred any of the Shipments to the selected warehouse of Ozon Logistics Partner within 30 (thirty) calendar days, as well as in other cases when the Customer’s service at the selected warehouse is impossible, Ozon may, with prior notice to the Customer, stop the possibility of accepting the Shipments at the selected warehouse and offer the Customer to choose another one from among those available (if any).


    3.9. Delivery times for Shipments: 

    3.9.1. If the Cut-off for Orders is set on the current day, the Customer transfers the Shipment to Ozon Logistics Partner on the same day.

    3.9.2. Ozon Logistics Partner within the time limits specified in the Customer’s Personal Account (no more than 10 (ten) calendar days). In case of violation of the terms of transfer to Ozon Logistics Partner due to the fault of the Customer, Ozon Logistics Partner may refuse to accept Shipments.


    3.10. Accompanying documents 

    3.10.1. The Customer shall transfer Shipments to Ozon Logistics Partner with the accompanying documents printed from the Personal Account that are relevant at the time of transfer (subject to possible cancellations): Acceptance Certificate of the Shipments, the bill of lading, or another transfer document. At the request of Ozon, the Customer is obliged to provide scans of all documents confirming the actual transfer of Shipments to Ozon Logistics Partner within 5 (five) business days from the date of the relevant Notification.

    3.10.2. The Customer shall transfer Shipments strictly in accordance with the list in the accompanying documents. In the event of non-compliance, the Customer assumes the risk of any negative consequences and compensates Ozon for documented losses incurred when returning the erroneously transferred Shipment.

    3.10.3. Ozon Logistics Partner shall accept Shipments based on the number of Shipments. In the event of a discrepancy in the number of Shipments, the Customer is responsible for the compliance of the Shipments with the list in the accompanying documents.


    3.11.Shipment Statuses 

    3.11.1. Ozon Logistics Partner checks the compliance of the weight characteristics with the characteristics of the item declared in Shipments.


    3.11.2. If Ozon Logistics Partner has identified discrepancies, it may, at its option:

    a) not accept such Shipment and send it back to the Customer;

    b) accept the Shipment if the packaging requirements are met and change the data on the weight characteristics. The Customer agrees to a possible change in the cost of the services of Ozon Logistics Partner re-billed by Ozon to the Customer, based on the actual data on the Shipment.


    3.11.3. Upon completion of the acceptance of Shipments at the warehouse of Ozon Logistics Partner, the status of Shipments in the Personal Account is subject to change indicating:

    a) Full compliance of the received Shipments with the accompanying documents. In this case, the Parties acknowledge that Shipments have been transferred by the Customer to Ozon Logistics Partner in the quantity and numbers according to the accompanying documents; or

    b) Partial compliance of accepted Shipments. Ozon sends to the Customer in the Personal Account and/or by e-mail a Certificate of Discrepancy in the list of Shipments with accompanying documents.


    3.12. Coordination of number of received Shipments 

    The Customer, no later than the day of the next Shipment after the dispatch of the Certificate of Discrepancy, has the right to raise reasoned objections and, within 3 (three) business days, to provide evidence of the transfer of the number of Shipments declared in the Acceptance Certificate (including, but not limited to, video recordings of the assembly process of Shipments or cargo space that allow the disputed Shipments to be identified). If the Customer does not provide evidence within the specified period, the Parties consider the Certificate of Discrepancy as agreed by the Parties, and the Shipments are accepted by Ozon in the quantity and by numbers in accordance with the Certificate of Discrepancy. If unidentified Shipments are detected upon acceptance, the Customer undertakes to remove them from the address specified by Ozon Logistics Partner within 7 (Seven) calendar days from the date of approval of the Certificate of Discrepancy.


    4. Responsibility of the Parties 


    4.1. Ozon is not responsible for the failure of Ozon Logistics Partner to fulfill its obligations under the contract concluded with such Ozon Logistics Partner.


    4.2. Limitation of Ozon’s Liability to the Customer 

    Ozon shall not be liable to the Customer if:

    • The failure to perform or improper performance of Ozon’s obligations under this Annex was due to the fault of the Customer, Ozon Logistics Partner or the Client;
    • Loss, damage or non-delivery of the Shipment or the item included in it occurred due to force-majeure circumstances, defects in packaging or properties of the item;
    • Loss or damage of the item included in the Shipment could not be detected by Ozon Logistics Partner, provided that the outer packaging was intact at the time of acceptance. The Parties acknowledge that if, upon delivery of the Shipment with intact packaging, the Client declares that the item is missing or of inadequate quality, this is confirmation that Ozon and/or the Ozon Logistics Partner are not responsible for the loss or damage to such item;
    • The Shipment or the item included in it are detained, seized in the manner prescribed by the legislation of the Russian Federation.


    4.3. Ozon shall not be liable to the Client for possible non-compliance with the Client’s order of the list of goods actually transferred to him by Ozon Logistics Partner.


    4.4. Ozon Logistics Partner Liability Limits for Shipments and Goods 

    Ozon Logistics Partner is liable to the Customer for the loss or damage of the Shipment if they occurred due to the fault of Ozon Logistics Partner during the period from the moment the Shipments were received by Ozon Logistics Partner until the Shipments were handed over to the Clients.


    4.5. Terms of reimbursement 

    Ozon Logistics Partner shall reimburse the Customer for the cost of lost/missing/damaged item and Ozon will exert its best efforts to ensure that the relevant reimbursement is made no later than the date on which funds are transferred under the Contract based on the results of the approval of reporting documents for the month in which a positive decision on the Customer’s claim was made.


    4.6. Consequences of breach of obligations by the Customer 

    In the event of a violation by the Customer of obligations under the Contract, Ozon has the right to suspend the placement of one or more of the Customer’s item on the Site until the violation is eliminated or until the circumstances of the violation are clarified. In case of repeated violation of obligations by the Customer (two or more times), Ozon has the right to unilaterally refuse to provide services in respect of the Customer’s item for which the violation occurred. The Parties acknowledge that these actions of Ozon are not a violation of Ozon’s obligations under the Contract.


    4.7. Violations of obligations by the Customer 

    Violations of obligations by the Customer include, but are not limited to:

    • non-compliance of the item transferred by the Customer with the declared characteristics;
    • transfer of the item that does not correspond to the description in the Item Page or is prohibited for sale in accordance with the Contract;
    • non-confirmation of the readiness of the Client’s order for transfer within the prescribed period;
    • providing false information about the delivery time, delivery geography, working hours of the Customer’s Warehouses and other mandatory information;
    • actions/inaction of the Customer, as a result of which Ozon cancels the Customer’s order;
    • processing of personal data of Clients received under this Contract for other purposes, except for the purposes of fulfilling obligations under the Contract;
    • advertising enclosures in orders to promote their own brand and (or) website;
    • other cases of violation by the Customer of obligations under the Contract.


    5. Transfer of rights and obligations under an agreement with Ozon Logistics Partner in respect of Unclaimed Shipments 


    5.1. The Parties have agreed that Ozon’s rights and obligations under the agreement with Ozon Logistics Partner with respect to Unclaimed Shipments shall be transferred to the Customer no later than the date of occurrence of the Unclaimed Shipment.


    5.2. Ozon, by sending a notice to the Customer in the Personal Account, transfers its rights and obligations under the agreement with Ozon Logistics Partner in relation to Unclaimed Shipments, the standard terms of which are located at: https://docs.ozon.ru/legal/partners/logistics/crossborder-delivery/.


    5.3. The rights and obligations under the agreement with Ozon Logistics Partner are considered transferred to the Customer on the date the latter receives the relevant notification in the PA.


    5.4. Upon notification to the Customer, Ozon shall notify Ozon Logistics Partner of the transfer to the Customer of the rights and obligations under the agreement with Ozon Logistics Partner in respect of Unclaimed Shipments.


    5.5. The cost of transferred rights and obligations under the agreement with Ozon Logistics Partner is included in the current Ozon remuneration specified in clause 2.1this Annex.

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    我的商家个人中心已被屏蔽。什么时候才能恢复销售? 

    若您已对不一致之处更正完毕并重新提交审核请求,我们将恢复您的访问权限。

    您的帐户可能因以下几种原因被屏蔽:

    您拖欠Ozon服务费用。佣金和费率详情。

    您不遵守与Ozon所签协议中的条款或平台使用规则: 您的订单取消率较高;

    您违反了商品交货期限;

    您违反了内容发布相关规定;

    您曾试图上传伪造或假冒商品。


    商品在平台上开售前,是否需在俄罗斯境内对其品牌进行注册?

    该品牌应在俄罗斯联邦境内注册或持有在俄罗斯境内有效的国际注册证。


    如何在Ozon上注册自己的商标? 

    以在Ozon上注册自己的商标,请向技术支持部提交请求。我们将审议您的商标是否能通过注册。


    商家评级是如何形成的? 

    商家评级取决于几个质量指标:

    商品评分。此处考虑的是所有至少有两条买家评论的商品的平均评分。

    价格指数。即您的价格与其他平台上相同商品的最低价格的比率。

    若您是从自有仓库出售商品,另外影响您评级的指标有:

    取消比例。由您主动取消的大量订单可能会导致评级下降。

    逾期交货。此处考虑的是违反了指定交货期限的包裹数量。


    商家评级会影响什么? 

    评级会影响您商品在网站上的展示情况及其在搜索结果中的排名。评级越低,您可能收到的订单数量就越少。

    当您的评级降至危险值时,Ozon可以屏蔽您的商家个人中心。

    商品管理
    我未收到关于商品信息页审核结果的通知。怎么办?

    审核结果将通过您个人中心的商品 → 商品列表页面上显示 见有误一栏。

    若商品未审核成功,状态一列会显示“已被审核员驳回”。要查看申请被驳回的原因,请将鼠标悬停在其状态上。


    我的商品为什么未审核成功?

    请确保您已提供所需的文件。文件清单取决于商品类别。还需检查商品名称、描述和图片是否符合商品创建规则。商品的相关信息必须是准确无误的,且易于买家理解。


    我为什么无法编辑商品?

    信息页的编辑按键处于非激活状态,说明您在上传商品时为其附加了Ozon上现售有的类似商品的描述。此类商品的信息页不支持编辑。

    若要进行更改,请创建新商品。


    将商品上传到Ozon需要提供哪些证书? 

    文件清单取决于您商品所属的类别。 一些商品在上传时需提供证实您有权销售品牌商品的证书以及产品合格证。


    我的内容被其他商家复制,怎么办? 

    若您不希望其他卖家复制您创造的商品卡片,转到商品和价格 → 商品卡片管理的部分并禁用此选项。

    若禁止复制功能为开启状态,但商品信息页的内容仍被其他商家使用,请技术支持部联系,我们会进行处理。如果确实存在侵权情况,我们将屏蔽该商家的商品。


    哪些文件可以证明产品的质量? 

    可证明产品质量的文件包括声明书、合格证、自愿性产品认证合格证书或免责声明书。俄罗斯联邦政府第982号决议中规定了哪些商品要求提供证明产品质量的文件。


    什么是免责声明书? 

    这是俄罗斯联邦技术控制和计量署区域性部门和认证机构关于商品是否需要通过强制性认证或申报的官方答复。


    如何办理证实商品质量的文件? 

    您可以在经认可的认证中心获取这些文件。

    为此,您需要提交办理文件的相关申请并将公司文件和产品样本提交给认证中心。


    针对特定商品需办理哪些文件? 

    2009年12月1日第982号俄罗斯联邦政府决议中规定了需办理强制性质量认证的商品以及需要提供的证明文件。

    若您不上传此类商品的相关文件,商品将被屏蔽。Ozon还可以请求您提供针对其他类别商品的文件。您应在收到函询后的三个工作日内提供需要的文件。否则,我们将屏蔽您的商品,直到收到文件为止。


    可直接出售的品牌商品以及需要品牌代理人另外提供销售许可的商品有哪些?

    若您从品牌权利人购买该商品,或是于同样从品牌权利人或经其同意购入商品的他人处购买,则可以在无需获得额外许可的条件下出售该商品。

    若您并非直接从品牌权利人或未经其同意购买商品,则需提供与品牌权利人签订的许可协议并以此证实使用品牌的合法性。


    当商品无需认证时,应提供哪些文件? 

    您需提供免责声明书。请通过商品 → 证书一栏进行上传。

    库存、订单和退货管理
    当商品从俄罗斯境内退货时,费用由谁承担?

    退货时,商家负责支付增值税和商品出口关税。关税和增值税的征收标准取决于所退商品的类别和目的国。


    买家不同意您拒绝退货申请

    若买家不同意您拒绝退货申请,他有权在5个自然日内提出纠纷。Ozon则将在3天内审议纠纷并做出相关的决定。

    若平台决定满足买家提出的要求,您需向买家退款,但如果平台支持您的立场,买家则不允许退货,您则可以保留售货款项。


    买家会将商品退到哪里? 

    买家通过客服对话框或技术支持对话框咨询信息。

    买家应将商品寄到您在创建仓库时于物流一栏的设置买家退货接收方式字段中指定的仓库。如果您未提供用于接收退货的仓库地址,买家将无法向您寄货。 买家应将商品寄到您在创建仓库时于物流一栏的设置买家退货接收方式字段中指定的仓库。如果您未提供用于接收退货的仓库地址,买家将无法向您寄货。


    针对退货买家的赔付额应该是多少? 

    请要求买家提供发货收据副本。收据上注明的金额应等于退货运费赔付额。

    货款和退货运费应单独退还。


    若未发现缺陷,如何将商品退给买家? 

    请通过个人中心拒绝退货申请,随之,状态将改为”Rejected by seller”(“已被商家拒绝”)。买家有权在5天内提出相关的纠纷。若买家未在5天内提出纠纷,请将商品寄回给买家并在客服对话框中注明包裹快递号。

    若买家提出纠纷,Ozon会进行审议并在3天内做出相关决定。

    若平台决定满足买家要求,您有义务向买家退还货款和退货运费。当平台支持您的立场时,您应将商品寄回给买家并无需赔付货款和退货运费。


    可以向买家提议部分赔付的情况有哪些? 

    部分赔付适用于使用RFBS物流方案的商家处理买家退货的情况。在此情况下,商家无需全额赔付,可以提议买家保留商品并向其退还部分货款。 您可以随时提出部分赔付,比较适合买家收到的商品有微小瑕疵但仍提出退货申请的情况。


    商品出口到俄罗斯境内的关税由谁承担? 

    若出口到俄罗斯境内的包裹价值小于200欧元且重量小于31公斤时,它将免关税处理。

    若包裹超出了上述限制,买家有义务自行缴纳法律规定的关税和税费:俄罗斯联邦海关局将以超出标准金额之15%或每超重公斤/2欧元(以高者为准)的标准收费。


    如何创建新的配送方式? 

    要创建新的配送方式,请在个人中心转至Logistics(物流)一栏。随后在所需仓库信息页上的Delivery methods from this warehouse(该仓库支持的配送方式)模块中点击Add(添加)。


    1.选择将商品交付给承运人的地点。

    2.选择物流公司:集成或非集成的物流公司。

    3.选择派送方式:快递员或取货点。

    4.请注明配送方式以及配货期限。

    5.注明您商品的目的地。

    6.保存创建的方式。


    显示的包裹状态未及时更新 

    若您选择的是集成配送方式且注明了追踪号,包裹状态将自动更新。 若您使用非集成配送方式,需通过个人中心的Orders(订单)一栏手动更新包裹状态。


    自有物流公司提供的快递号 

    若您拥有自己的物流公司,我们建议您注明包裹追踪号。

    即使您注明了 追踪号,您还是需要手动更新包裹状态。

    若您选择了与Ozon集成的物流公司,应注明追踪号。


    如何取消状态为"运输中"的货件? 

    在个人中心请取消货件。 取消请求将发送给物流承运商。 如果物流承运商无法取消配送,订单不会被取消。


    被取消的订单总量会对商家排名产生什么样的影响? 

    逾期交货率基于已交付给物流公司后由您取消的订单总数进行计算,它是指在最近7天内由于您过失未及时交付给物流公司的包裹比例。

    当您的质量指标降至危险值时,Ozon有权中止服务或解除协议。


    我无法接受买家选择的配送方式 

    禁止自行修改买家选择的配送方式。您需要通过买家在下单时选择的物流公司运送包裹。 如果您无法通过该物流公司运送商品,我们建议您取消订单并将不再支持的配送方式归档。


    收到了我无法配送的城市的订单。 

    如果您已绑定集成或非集成的配送方法,请更改配送地理范围:

    1.请进入 物流 → 仓库和方式选项卡。在快递卡片旁边的配送方式,请点击  。

    2.请点击编辑方式。

    3.在编辑的第二步,请取消您不想配送订单的城市标记。

    在此之后,您可以取消来自这些城市的订单。如果您使用Ozon合作物流,运输公司会自行设置配送地理。


    如何在个人中心中更新包裹追踪号码? 

    如果您使用集成或非集成服务进行订单配送,请在个人中心更改跟踪号码:

    1.请进入物流 → 来自我的仓库的订单→ 运输中选项卡,请点击包裹跟踪号码。


    2.请更改跟踪号码并保存。

    只能更改一次包裹跟踪号码。

    如果您选择了Ozon合作伙伴物流,将无法更改跟踪号码。


    快递员无法与买家联系 

    快递公司将数次尝试送货,尝试次数取决于选定的物流公司。

    若实在无法将商品交付给买家,物流公司会将其保留待取。


    如何查看当前的退货状态? 

    请确保买家已寄出所退的商品。当前的退货状态显示在退货申请栏中:

    若申请状态为“已被买家取消”或“因买家无进一步操作而取消”——买家未将需要退还的商品交付给物流公司。

    若申请状态为“退货运送中”——退货商品正在运输途中。请要求买家提供包裹快递号并访问所选物流公司的官方网站以查看最新信息。


    订单为什么被取消? 

    在您未自行取消订单的情况下,订单可以由买家、物流公司或Ozon取消。

    若买家或物流公司有意取消订单,您将收到订单取消申请且需要在3天之内确认或拒绝。若您不进行任何操作,申请将被自动审批。这样,订单将被取消,货款则将被退给买家。


    我没有在指定的时间内完成订单收集。 

    您可以在仓库设置中自行设定订单收集时间,但它不应超过5天。如果订单状态为“待备货”的时间超过了仓库设置的时间,那么Ozon会通知您超时。如果订单状态在接到此通知后的11天内未改变,Ozon将取消订单。

    使用FBS Crossborder方案的白罗斯和哈萨克斯坦商家的最长配货时长为24个小时。


    买家未在物流公司取货 

    请尝试一下自行与买家联系。为此,请点击进入订单一栏,再通过包裹信息页转至客服对话框并通知他包裹已可以签收。


    可能已收"状态是什么意思? 

    订单已经实际送达,但买家有时间否认接收:

    对于集成或非集成方式,有72小时的时间; 对于合作物流伙伴,有15分钟的时间。

    如果在这段时间内,买家未否认收货,订单状态将自动变为"已交付"。


    订单内的部分商品无现货 

    若订单内的部分商品无现货,无需取消整个订单。您可以在配货前从订单中删除无法运送给买家的商品。在商品所在一行点击末尾的三个点号并选择Cancel packaging(取消备货)。请说明取消原因。


    在更新库存中出现了错误 

    请查阅库存更新中常见的错误出错时怎么办。 若无法自行查到错误原因,请通过对话框与技术支持部联系或将相应的电子邮件发送至marketplace.crossborder@ozon.ru。

    财务与会计方面
    如果我账户信息发生了变化,怎样才能更新个人中心的信息? 

    要更改账户信息,请通过对话框与技术支持部联系或将相关的电子邮件发送至marketplace.crossborder@ozon.ru。同时,请您附上您账户信息发生变化的相关通知(应包含您的法定名称、印章、签名和日期)以及Excel信息页。


    Excel 表格模板:

    白俄罗斯

    哈萨克斯坦

    中国

    土耳其

    欧洲

    其他


    账户信息中的收款人姓名应与您在Ozon上所注册公司的法定名称一致。否则,我们在进行审核时会驳回相应的文件。若所注明信息中有误,款项将被退还。

    银行信息应采用英文或俄文书写。


    我将以哪个币种收到商品销售货款? 

    商品销售货款以相互结算币种汇款。请参见您在个人中心的“账户信息”信息页中指定的币种:美元或欧元。


    适用于相互结算货币的汇率是多少? 

    Ozon平台接受买家以卢布支付的货款。随之,这笔货款将按照汇至商家当天的俄罗斯联邦央行官方汇率兑换成商家的相互结算货币。


    我何时会收到商品销售货款,相应金额应为多少? 

    系统会每月两次将款项汇到您的银行账户上:

    第一笔付款涵盖在16日前完成的交易。Ozon将在25日前汇款。

    第二笔付款涵盖自当月16日起到当月最后一日完成的交易。Ozon将在第二个月16日前汇款。

    当在报告期内收取的货款金额不超过1000欧元或美元时,Ozon将在该金额达到指定数值后进行汇款。货款将以相互结算币种汇款。


    请注意,我们有权扣除以下款项:

    因取消订单或审议通过的买家索赔应当退还给买家的款项; 因未决索赔被预留的款项; 应当支付给Ozon的违约金和损失赔偿金; 买家在退货时支付的运费(适用于买家满意纠纷处理结果的情况)。


    我未收到商品销售货款,怎么办? 

    请确保在报告期内收取的货款金额超过1000美元或1000欧元(取决于指定的相互结算币种)。若所收的金额少于指定的数值,Ozon将在账上超过1000欧元或美元时进行汇款。


    另请检查您个人中心的账户信息的正确性。若缺少部分信息,请及时提供。 若您无法自己查明逾期汇款的原因,请与技术支持部联系。

    Global University教育平台
    什么是Global University

    Global University是一个为国外卖家免费提供的教育平台。在那里有许多在线课程,讲述如何:

    激活并设置个人中心;

    上传产品并创建对买家具有吸引力的商详页;

    设置有效的商品推广。 


    如何进入平台  

    1.通过直接的链接 —— global-university.ozon.ru。

    2.从卖家个人中心进入 —— 点击在右上角的图标  ;

    3.在 seller.ozon.ru 主页 —— 通过培训→卖家大学;

    4.在知识库 —— 在顶部菜单中有一个课程按钮。

    您需要通过Ozon ID来登录平台:请在系统中注册,或根据绑定至您的账户的电话号码或电子邮箱来登录。


    Global University平台如何运作

    在平台上您可以看到:

    *按类别的课程—例如,关于销售开始,工作计划,产品推广,分析或财务;

    *媒体库的视频教程;

    *您所完成的课程:都在统计数据部分显示;

    *来自我们的消息来自我们的消息:要举行的直播等等。

    每个主题的课程包括短视频、指南和有用的小抄,文章和自测。



    注册时可能遇到的问题

    如果您不能解决问题,请联系Ozon客服。 选择Seller University → 有关Seller University Global的问题主题。

    Ozon Seller 应用
    应用的安装

    Ozon Seller 应用可以帮助您在手机上管理销售。Ozon将个人中心中的新工具添加到该应用,让您可以无需电脑即可便利地进行交易。 在应用中您可以:

    1.查看销售分析信息并追踪有竞争力的位置;

    2.确认备货,取消订单或将其分为多个货件;

    3.创建并编辑商品卡片、价格和库存;

    4.与客服和买家沟通;

    5.将商品添加至促销活动;

    6.对买家的评价和问题进行回复;

    7.在不同账户之间切换。

    本应用在所有国家均有iOS 和Android版本,在中国目前只有iOS版本。


    安装应用

    在App Store 或Google Play下载Ozon Seller应用。 请使用个人中心的账号和密码登录。


    在个人中心之间切换

    如果您有以同一邮箱注册的多个个人中心,您可以在菜单中在它们之间进行切换。 无需登出账户。


    如果您的个人中心是以不同的邮箱注册的,那么您可以:

    从一个账户登出并使用账号和密码登入另一个账户。

    在第一个个人中心中将管理员权限授予第二个个人中心的注册邮箱。此后您将可以在菜单中在不同的个人中心之间进行切换。


    示例

    您有两个个人中心:一个是以magazin1@mail.ru注册的,而另一个是以magazin2@mail.ru注册的。 如果您想在菜单中在个人中心之间进行切换,请进行下列操作:

    1.通过浏览器进入以magazin1@mail.ru注册的个人中心。

    2.在设置 → 员工 板块中授予magazin2@mail.ru邮箱管理员权限。

    在您根据发送到magazin2@mail.ru的链接激活账户后, 员工选项卡中地址旁边将出现“处于活动状态”这一状态。


    设置推送通知 

    您可以选择在手机上接收哪些推送通知。为此请在菜单 → 通知设置中选择所需的主题:

    Ozon新闻;

    来自买家的消息;

    客服回复;

    买家评价。

    商店统计数据

    在应用主页上您可以看到质量指标,货件统计数据,销售图表和应计。


    销售图表

    您可以在应用主页上看到14天内的销售图表。如果您想查看某一天的详细信息,请点击所需的列并将其按住。您将看到已订购和交付商品的总金额。 Ozon将把这些数字与前一期的数字相对比。这里显示以下几个指标:

    1.已生成 —在所选天买家订购商品的总金额(不扣除取消和退货)。

    2.已交付 —在所选天买家订购并已收到商品的总金额(不扣除取消和退货)。

     


    应计

    在财务小插件中您可以看到您在当期将收到的应计金额。

    商品和价格管理

    目前,应用程序暂不支持个人中心中的所有功能。Ozon会将其逐渐添加。


    处理商品列表

    您可在商品 选项卡中:

    创建商品; 

    查看商品摘要及其商品卡品; 

    编辑商品卡片;

    归档商品;

    根据名称和货号在列表中寻找商品; 

    根据状态对商品排序。


     

    每个商品都会显示照片、状态、摘要和库存。


    创建商品卡片
    为创建商品卡片您需要接受要约。

    1.请转到商品 选项卡并点击  。


    2.请填写商品信息:

    1)名称。为使商品卡片通过审核,它必须符合Ozon的要求。 


    2)类别 —将影响销售佣金。


    3)货号 —数据库中的商品编号,其必须对您的商品品种是唯一的。


    4)价格。 


    5)之前销售商品的折扣前价格,它必须低于当前价格。买家将会看到它被划掉。


    6)百分比折扣。


    7)商品增值税税:10%、20%或“不征税”。


    8)包装内商品的重量和尺寸。请尽量不要出错:若值与类别的最大值或最小值不同,商品将无法销售。


    3.请点击 继续编辑特征。


    4.请指定 商品特征 —其列表取决于类别。


    5.请点击继续编辑媒体。


    6.请添加:

    照片 — 1至15张图片。主图将带有标志  。

    颜色样本 —带有商品色调、大碎片或涂抹油漆的缩略图。

    丰富内容。


    只能有一个颜色样本。它用于切换卡中的变体。若商品没有颜色变化,则无需上传颜色样本,它不会显示在网站上。

    目前还无法在应用程序中上传视频和视频封面。


    7.请点击创建商品。


    处理商品卡片

    商品卡片中显示:

    ①完整描述、照片和视频; 

    库存; 

    ③佣金总额。


    要查看买家如何看到商品,请单击其名称。

    您可在商品卡片中更改:

    商品描述以及特征; 

    价格; 

    库存; 

    媒体 — 照片,颜色样本和丰富内容。 


    更改照片 

    1.请转到 商品 选项卡并选择所需的商品卡片。


    2.请在媒体 部分点击  。


    3.请通过下列方式之一添加不超过15张照片: 

    请从相册中上传。

    请用您的设备拍照上传。

    请指定Yandex.Disk链接。它应该指向一个带有照片的文件夹——系统不会看到其他格式或子文件夹。 


    4.要删除或更换照片,请点击照片右侧的  。 

    要删除照片,请单击缩略图中的十字。

    要移动照片,请按住它,然后将其拖到所需位置。

    要使照片成为主要照片,请将其放在第一位。主照片标有  。


    5.请保存更改:请点击 完成 → 应用。

    Ozon会检查每张照片。若一切正常,该商品将出现在商品和价格 → 已准备销售部分。若 Ozon发现错误,,商品将进入有错误选项卡, 需要修改 或者 无图片。


    更改颜色样本 


    1)请转至商品 选项卡并选择所需的商品卡片。


    2)请在媒体 部分点击  。


    3)请通过以下方式之一添加不超过15张照片:

    请从相册中上传。

    请用设备拍照上传。

    请指定Yandex.Disk链接。它应该指向一个带有照片的文件夹——系统不会看到其他格式或子文件夹。为删除颜色样本请点击  , 然后请单击缩略图中的十字。


    4)请点击 完成 → 应用。


    Ozon会检查每张照片。若一切正常,该商品将出现在商品和价格 → 已准备销售部分。若 Ozon发现错误,,商品将进入有错误选项卡, 需要修改 或者 无图片。


    更改丰富内容 


    1.请转到商品 选项卡并选择所需的商品卡片。

    2.请在媒体 部分点击  。

    3.请在丰富内容 字段替换代码。

    4.请点击 应用。


    更改商品描述或特征


    1.请转到商品 选项卡并选择所需的商品卡片。

    2.请在关于商品 或者特征 部分点击  。

    3.更改所需的字段。

    4.请点击 应用。 


    更改商品价格 

    您只能更改当前价格和折扣前的价格。


    1.请转到商品 选项卡并选择所需的商品卡片。 

    2.请点击价格模块并输入新价格。 

    3.请点击 应用。 


    更改商品库存  

    1.请转至商品选项卡。 

    2.请选在商品卡片并点击。 

    3.若您有多个仓库并想更改每个仓库的库存,请单击仓库名称并从列表中一一选择仓库。 

    4.请在可用,件字段中指定库存。 

    5.请点击 应用。 


    将商品归档 

    1.请转至商品选项卡。

    2.请找到带有所需商品卡片的行。将其滚动到左侧并单击 归档。

    Ozon会在几分钟内将该商品归档。 要查看已存档的商品卡片,请在屏幕顶部单击 所有商品 → 已归档。


    从归档中恢复商品 

    1.请转至商品选项卡。

    2.请在屏幕顶部单击 所有商品 → 已归档。

    3.请找到带有所需商品卡片的行。将其滚动到左侧并单击 恢复。

    订单管理
    跟踪货件

    所有订单都显示在货件 → 从我的仓库。

    您仓库中的订单可以按以下状态进行筛选:

    «待备货»。

    «等待发运»。

    «运输中»。

    «具争议»。

    «已交付»。

    «已取消»。 

    在订单旁边,显示备货和装运的剩余时间。


    确认订单备货

    为进行订单备货:

    1.请转到货件选项卡。

    2.请选择待备货筛选器。

    3.请点击备货货件或向右滚动所需的订单。

     

    货件状态将在此后变更为等待发运,买家将收到订单已被接受的通知。


    将订单分成几个货件 

    或订单中的商品在一个包裹中装不下,则在备货时可以将其拆分为多个货件。 为此请您在以下页面点击  → 划分为多个。 若您有两个货件:

    1.请将未装下的商品从第一个货件转移到第二个; 请减少第一个货件中的商品数量。

    2.若您还需要添加一个货件,请点击创建新货件。

    当您完成所有商品分配时,请点击完成。货件状态将变更为等待发运,买家将收到订单已被接受的通知。


    查看货件内容 

    您可扫描条形码并检查包裹内的商品。为此:

    1.请在货件右上角点击  。

    2.将摄像头对准包装上的Ozon条形码,使其进入选定区域。


    更改realFBS订单状态 

    您可在realFBS方案确认订单备货并切换货件状态:运输中, 快递员派件中 或者 已有条件的交付。 为更改订单状态:

    1.请转至货件选项卡。

    2.请选择所需货件并向右滑动。

    3.为确认状态,请点击更改。

    您还可以在货件页面更新状态。


    取消订单 

    若订购的商品损坏或缺货,可以取消发货。为此:

    1.请转至货件选项卡。

    2.请选择待备货或者等待发运筛选器。

    3.请选择货件并点击  → 取消货件或者向左滑动货件。

    4.请指明取消原因: 比如,«残次品»或者 «商品已售罄»。

    聊天室,评价,促销活动和折扣申请
    来自买家和客服的信息

    来自买家和客服的所有信息都位于聊天室板块中。

     


    与评价有关的操作

    1.进入屏幕下方的菜单选项卡并选择评价和问题。


    2.您可以使用筛选器、排序功能或关键词搜索来快速找到所需评价。


    3.点击评价:在您面前将打开完整的评价文字、评论以及买家附加的图片和视频。


    4.在屏幕下方输入回复并点击  。 您可以开启提示功能,这样您将不会错过新的评价:打开菜单 → 通知设置 并选择买家评价。


    对买家问题的回复 

    1.进入屏幕下方的菜单选项卡并选择评价和问题。


    2.选择关于商品的问题。


    3. 使用筛选器或关键词搜索。有了筛选器,您可以查看: 

    新问题——您还没有查看过的问题;

    已查看的——您已经查看过,但还没有回复的问题;

    已处理的——您已经回复过的问题,其答案显示在商品卡片上。


    4.点击所需的问题。


    5.输入回复并点击  。


    您还可以删除信息——为此请点击  并确认操作。

    Ozon会将回复送审——通常审核将占用7个工作日以内的时间。如果没有任何问题,那么我们将公布您的回复,而买家将在应用上或邮箱中收到提示信息。 您可以开启提示功能,这样您将不会错过新的问题:打开菜单 → 通知设置 并选择关于商品的问题。


    促销商品管理

    1.在屏幕下方选择菜单 → 促销活动。您可以在板块中查看:

    可用的促销活动;

    您的商品参与的促销活动;

    已完成的促销活动。


    2.进入可用的选项卡并选择您想参加的促销活动。


    3.点击添加商品。


    4.选择商品并点击添加。如有需要,可将商品删除。


    5.返回促销商品列表并选择您想要为其更改设置的商品。


    6.输入促销折扣、价格和商品数量并点击保存。如果您想要将商品从促销活动中删除,请点击  。