亚马逊0元购订单成功取消技巧！

亚马逊的0元购订单是指通过特定的促销活动或优惠券等方式，用户可以以0元购买商品。如果你希望取消一个已经成功下单的0元购订单，可以尝试以下技巧：

1.发现0元购，马上转FBM和改高价（这两个生效时间最快），然后再去关折扣。

2.马上通知上级领导，商量对策。

3.写邮件给亚马逊。

我前面几次都是开的普通客服（中英文都有），但是得到的回复都是--他们无法帮助我们卖家取消订单具体如下。

然后我后面找到了PSS（高级客服-只有付费账号才有），路径如下：邮件的大致内容是：我们突然发现产品可能存在瑕疵，为了避免顾客收到有瑕疵的产品，造成不好的一个购物体验，我们请求亚马逊可以帮助我们取消这些订单。我们致力于给平台以及顾客提供优质的产品和服务。

Dear Amazon Customer Service Team,

I am writing this email because I have discovered a serious issue during today's inventory check, and I need your assistance in resolving this urgent matter. As far as I know, approximately 300 units of a product have already been sold, but these products have defects that may affect customers' user experience. I am highly concerned about customer satisfaction and Amazon's reputation, so I would like to request an immediate cancellation of these orders and ensure that customers receive a reasonable resolution. I understand that this is an urgent situation and I hope that you can take action as soon as possible. Here are the details of the relevant orders:

Order Number ：

I kindly request the Amazon team to: Cancel the mentioned orders immediately and notify customers about the cancellation reasons. Please ensure that customers receive a clear explanation and that their shopping experience is not further negatively impacted. Contact the customers who have already placed these orders promptly, offering our sincerest apologies and providing appropriate compensation or alternative solutions to compensate for any inconvenience they may have experienced. I firmly believe that the Amazon team possesses excellent professionalism and problem-solving capabilities. In this urgent situation, I earnestly appeal for your swift response and timely resolution to ensure that customers receive satisfactory solutions. I sincerely apologize for any inconvenience caused to you and your team. If you require any further information or need to communicate with me, I am available to assist at any time. Thank you very much for your cooperation and understanding.

Best regards,

1-2个小时后亚马逊高级客服回复我了，要求我进一步提供需要取消的订单号和对应的Asin。

发附件过去后，也是1-2个小时，亚马逊告知我，已成功取消了291个pending的订单。

3.尽快联系客服：尽快联系亚马逊的客服团队，说明你希望取消0元购订单的原因。要尽早联系，因为订单一旦进入配送流程，取消可能会更加困难。

4.使用在线聊天功能：亚马逊提供在线聊天功能，你可以通过这种方式与客服代表直接交流。登录你的亚马逊账户，找到相关订单，并点击“在线聊天”按钮与客服代表联系。

5.提供详细的原因：向客服代表提供详细的原因，解释为什么你希望取消订单。可能的原因包括误操作、技术问题、价格错误等。确保你的请求合理和清晰。

6.强调及早联系：强调你是在订单刚下单后立即联系客服，这样可以增加取消订单的可能性。如果你能证明你及时采取了行动，亚马逊可能会更愿意取消订单。

7.注意礼貌和耐心：与客服代表交流时，要保持礼貌和耐心。客服代表可能需要一些时间来处理你的请求，所以请耐心等待和配合。

取消订单的成功与否取决于多种因素，包括订单状态、发货进度等。并非所有0元购订单都可以成功取消。因此，在参与0元购活动前，请仔细阅读活动规则并确认自己的购买意愿，以避免不必要的麻烦。

（来源：黑猫站外爆料）

以上内容属作者个人观点，不代表雨果跨境立场！本文经原作者授权转载，转载需经原作者授权同意。​