学会这几个亚马逊删评小技巧，从此删评不求人！

本文将教给你3种方法，这些方法可以使买家看不到亚马逊负面评论，减少负面影响，甚至删除负面评价。

如果你的亚马逊listing存在任何负面评论，你可以采取以下方法。

1、查找留评买家的个人联系信息

一旦发现负面评论，请立即与买家联系！

卖家常犯的一个错误是通过亚马逊消息系统与留评者联系。这是非常危险的，因为亚马逊可以在其系统中看到所有信息往来。

正确的方法是通过工具找到留评者的个人电子邮件或电话号码，并在亚马逊以外与他们联系。

2、给好评投票、把差评顶下去

根据经验，有30-60%的买家愿意在卖家亲自联系他们后删除差评或将其更改为好评。

如果买家拒绝删除评论或未回复你的电子邮件，则应使他们的负面评论对买家快速可见。

亚马逊已经删除了downvote按钮，但是你可以好评推高至顶部，并把所有不好的评论顶下去。

80%的亚马逊购买者只会在首页上阅读评论。因此，只要你可以将差评下推至第二页或第三页，就不会对你的转化率产生太大影响。

3、发送邮件请求删评

你可以给买家写封电子邮件请求删评。你可以使用如下模板：

一、

Dear Customer,

Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.

Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Please let us know how we may assist you to resolve the issue you have experienced.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours

XXX Customer Service Team

二、

Dear Customer,

You recently left us a negative feedback regarding your order placed with XXX on AMAZON.COM. We are sorry about the inconvenience.

Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours

XXX Customer Service Team

三、

Dear XXX,

We are concerned to see your negative feedback for XXX on Amazon.

Here are the details for the Amason order XXXXXXXX

ASIN 1 Product name 1

ASIN 2 Product name 2

ASIN 3 Product name 3

We take pride in our work as a seller, so naturally we are alarmed after receiving your comment. Our goal Is for you to be completely satisfied with this transaction. We would appreciate it if you would give us a chance to address your concerns and to resolve your negative feedback.

Instructons for removing negative feedback

1 Go to your Amazon account

2 Click "SellerFeedback Submitted By You" under Personalisation.

3 Click "Remove" link next to the feedback you would Ike to remove. If there Is no 'Remove" option next to a comment, the 60-day removal period has expired.

Thank you for your understanding and cooperation in this matter.

Sincerely yours

XXX Customer Service Team

（来源：无聊的田鸡）

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